I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Zobacz więcej
Reakcja na opinię
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Zobacz więcej
Reakcja na opinię
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Zobacz więcej
Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
- Sklep dla biegaczy
- Sklep z butami
O Blacks - Bromley
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
65 High Street, BR1 1JY, Bromley, Zjednoczone Królestwo
- 02036 758118
4,7
Doskonała
428 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful
Very helpful, very friendly staff. Also helped me find better alternatives to products I was buying with good explanation.
4 sierpnia 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
A memorable trip to Black’s in Bromley…
A memorable trip to Black’s in Bromley ahead of my trip to France to walk the Camino de Santiago.
All three assistants in the shop were a great help, particularly the young man who served me and took the time to talk through every stage of my preparation, talking me through all my options and great length and earning my trust when he made it clear he wasn’t trying to upswell me. More of this please. A shop assistant who is actually interested in me and my story as a customer. A personal touch which made my time at the shop today enjoyable and not a chore as retail shopping so often is. He added a personal touch and went the extra mile to help me, even sharing a bit of his story along the way.
The only trouble is, I didn’t get his name!
He’s a Sheffield Wednesday fan who works at the Blacks in Bromley. On my receipt it says “Asst: 009:” and “Clerk: 007:”
Let him know!
And furthermore, he was patient and understanding when I decided not to buy everything on my list as I couldn’t find what I was looking for - he wasn’t pushy and he was more interested in my buying the right equipment for my trip for what they had in store on the day - not trying to trick me into buying stock that’s gathering dust.
Anyways, just a pleasure to deal with and it left me feeling a part of my local community and even more excited to start my Camino.
Thank you,
Benedict
20 lipca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Staff (Robin) very helpful and…
Staff (Robin) very helpful and knowledgeable, helped choose the right products for trekking.
30 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff really know their products
The helpful staff really know their products and there are some very good reductions on quality items (outdoor clothing for my family on this occasion)
19 lipca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly staff
Friendly staff - Kaitlyn and Josh were very knowledgeable about all products
13 lipca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant experience
We managed to get everything we needed for my son’s DofE trip for amazing value.
The staff were super helpful and friendly.
Really happy.
7 lipca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great customer service delivered by…
Great customer service delivered by Amber. The store was laid out beautifully, it was easy to navigate, fully stocked and it was clear to see that the staff take great pride in their work.
2 lipca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Odpowiedź od Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Josh demonstrated his expertise and…
Josh demonstrated his expertise and knowledge in hiking boots. He delivered brilliant service :)
Thanks Josh
29 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Great customer service from Eloise
Great customer service from Eloise. Recommended!
19 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
I recently made two purchases in the…
I recently made two purchases in the Bromley branch of Blacks and found the two members of staff to be very helpful and polite.
27 maja 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Eloise was very helpful and found…
Eloise was very helpful and found exactly what we wanted and we could order something they didn’t have in stock and would have it delivered for free.
19 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Odpowiedź od Blacks - Bromley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Incredible shop
All of the staff at Black's were helpful and very friendly. They helped me to find all of my DofE stuff
2 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent friendly and helpful staff
Great friendly service from all the team. Very happy with our purchase. Would definitely recommend
8 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great Service!
Visited blacks in Bromley today to buy a pair of Magnum boots. Assistant was very helpful and attentive to my needs as I have a really bad leg. She was very knowledgeable of the product I requested and nothing was a problem to her. I ended up buying 2 pairs thats how good she was. Happy days! Look after this one she's a keeper!! Wish more store staff were this good...
5 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service and advised well
Excellent service and advised well. Thank you good purchase
25 maja 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very sweet staff and cool.items 😎
1 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Outstanding customer service
Great team, allowed me to return my Millets purchase and Katie was super helpful, patient and knowledgeable with trying to find me a pair of waterproof walking boots.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very prompt and efficient
Very prompt and efficient - Robin was very helpful
27 maja 2024
Opinia niezależna
Odpowiedź od Blacks - Bromley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.