I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... Zobacz więcej
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Very poor customer service. Costs were't communicated properly and and i challenge them i was treated rudely and threaten that they'd undo the work. Real shame as they fixed my bike well.
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... Zobacz więcej
Reakcja na opinię
Staff were very helpful people that work there, there were informative and gave good advice. They kept in touch whilst the process was ongoing (cycle to work scheme), and made sure the bike was all go... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Hackney
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
164-167 Mare Street, Hackney, E8 3RG, London, England, Zjednoczone Królestwo
- 020 38331544
4,4
Doskonała
607 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful and friendly service
Helpful and friendly service. Placed an order from South Africa. Got it sorted by the time I got to the UK.
17 grudnia 2025
Super friendly and helpful staff
Super friendly and helpful staff. Picked up my bike new lock and pedals within 15 minutes.
Topnotch service
14 grudnia 2025
Fixed my misaligned wheel well
Fixed my misaligned wheel well and really quickly (kindly squeezing my job into 12 hours turnaround). Very friendly and helpful service, took time to chat to me about diagnosis. However my tyre wasn't fully re-inflated
28 listopada 2025
Balfe's Bikes - great customer service!
Sam and the team at the Balfe's Bikes Hackney store have provided me with excellent customer service. I recently bought a Scott Spark mountain bike from the store which was very competitively priced. After a couple of rides I encountered some manufacturing faults with the bike but the team at the store got them all sorted under warranty in a friendly and efficient way. If you're looking to get a new bike, I can't recommend them highly enough.
8 grudnia 2025
Opinia niezależna
Very helpful staff
28 listopada 2025
Very happy with all round service
Very happy with all round service
Very knowledgeable & helpful staff
21 listopada 2025
Mike and Mark are great mechanics!
Luke was very helpful with bike fit adjustments.
Mike and MArk have helped me with issues on my bike a few times now, highly knowledgeable and helpful.
Always a pleasure working with the guys at Balfes
27 listopada 2025
Very kind and helpful service!
23 listopada 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Great with some helpful advice
25 listopada 2025
Odpowiedź od Balfe's Bikes - Hackney
Thank you for the kind words. I will pass this on to the team.
I wouldn’t go anywhere else!
I can’t fault the team at Balfe’s in Hackney! All of the time I have spent there with their knowledgable staff (4 visits to date including 2 that were 1h+ as well as a few phone calls). They were friendly and gave me a 5* experience every time. I never felt like I was being upsold and they were transparent about options and pricing including other retailers and manufacturers. The fact that they are so flexible with the cycle to work scheme was an added bonus.
Shout out in particular to the two Finley’s who were both excellent! I will definitely be returning for any of my cycling needs in the future and would highly recommend them to friends/family/anyone who wants to buy equipment or for general biking advice. Thank you team, you’ve all been fantastic!
31 października 2025
Opinia niezależna
Odpowiedź od Balfe's Bikes - Hackney
Thank you for the positive feedback. its great to see we have helped you along the way and get you up to speed with everything you need to know. We will pass on to both Fin's the nice review you have left us and them and we look forward to seeing you again soon Kind regards Balfe's Bikes
Great service
Had a service with a change of cassette and chain. Happy with the service, bike was spotless.
12 listopada 2025
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney store where able to get you back out with spotless bike and hopefully feeling good as new again. Kind regards, Balfe's Bikes
Bad product, fast service
Efficient service but the rear bike light mount I bought came detached from the light on the first ride.
Don’t buy the Moon Orion lights
5 listopada 2025
Odpowiedź od Balfe's Bikes - Hackney
Thank you for the feedback, its great to hear the store did well. If you want to come back to store we can take a look at the light mount for you. Kind regards Balfe's Bikes
Fantastic Customer Service and Great Selection of Affordable Bikes
I walked into their Hackney store a complete novice. A friendly member of staff spent about an hour testing out different bikes, helmets and accessories. They discussed my needs and I left the store with everything I needed, plus lots of advice and reassurance.
29 października 2025
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Really helpful in store and…
Really helpful in store and informative. Would recommend them and will be using them again
27 października 2025
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfe's Bikes
Brilliant service
Brilliant service, had my bike back good as new and quickly! They did some extra work that wasn't quoted and gave it to me for free as well. Very friendly service.
22 października 2025
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfes Bikes
Odpowiedź od Balfe's Bikes - Hackney
We appreciate you taking the time to leave us this positive feedback. We are so glad our Hackney staff were helpful and polite for you! Kind regards, Balfes Bikes
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