Autodesk Recenzje 179

Got advertised a special deal for students which included my university in particular (it was listed on the website itself) only to be rejected as "unsupported".

Disgusting filthy company.
I have had on of their products for 13 years, hard copy bought and paid for. Having had a hardware problem on my computer, I had to reinstall it, it installed okay but when I went to open it a further request for proof was required and could be accessed by request. I requested this but was told mt product is no longer supported so they refused to let me open it.
I went to my account and the item was shown in my products. I told them that this is proof of my purchasing the software; and what did they do? They deleted it from my account!
I can no longer use my own property.

Désinstaller les logiciels Autodesk est un escape game.

Never buy autodesk products. I used fusion for several years but the renewal and helpdesk is the worst experience ever. After an employee renewed my subscription he also cancelled it again after two weeks after a little over 20 contact moments with the helpdesk I was locked out of my account and had the pay an additional €150 to get my account working again. The helpdesk has not been able to solve any of the problems they created themselves. Even after being locked out to their wrong doing they were unwilling to reactivate my account

HORRIBLE CUSTOMER SERVICE!!
Their program is good but the customer service of non existent.
Absolutely horrible!!!
If you buy their programs, hope you never need customer support because it will never happen!!

Autodesk support is absolutely atrocious, spending a couple hundred grand a year to get ignored.

will NOT let me make an account even though ive done it all properly
this sucks
i am in class rn
ima attack my pc in a second

Was enquiring about the collections, call was dropped after a minute, no call back. Horrible customer service.

Totally rubbish support.

Program unstable and unusable. Apparently happen to reopen a case that they failed to fix but then they wont, just a load of automated responses, gotta start the process all over again. Hateful system.

I'm logged in but apparently licence has run out....its nowhere near expiry, its on a renewing monthly contract.

AutoDesk products 2023 or later collect our personal privacy data on our PCs since we can no longer opt out data collection. We weren't notified about this and didn't know until we read about it on their FAQ.

I hate how difficult it is to uninstall their software

Worse customer service from a software supplier. I have a active license and get a "license expired error" again! The last time it happened they had to remote in and change an env variable!

Crashes all the time for no reason. Not even performing difficult things. Then work is lost with no recovery. Terrible program

Revit constantly crashes on me wasting so much time. They cant fix it and now have just started ignoring me

Mockery towards customers. Programs that do not work a web page in which you can not find anything. Helpdesk almost zero. 14 pieces of junk to install a single program.

Year on year price increases for zero innovation.
How has this company not been investigated for being a monopoly?

Meine Version ist nicht mehr aktivierbar, da Autodesk sie für zu alt befindet. Also nicht mehr benutzbar. Zudem ist eine Neuwerwerb nur über ein ksotspieliges Abonnement möglich. Das Kosten/Nutzenverhältnis finde ich sehr unvorteilhaft für mich bzw. ich kann den Mehrwert im Verhältnis Kosten nicht erkennen. Ich bin jetzt auf eine deutlich günstigere Dauerlizenz von Gstar CAD umgestiegen, welche eine fast gleichartige Benutzerobläche wie Autocad anbietet und für mich den gleichenumfang an Funktionen anbietet. Somit mußte ich mich nach langjährigem Autocad-Gebrauch nicht in einen neue Software einarbeiten. Darüber bin ich sehr froh, da das die Abhängigkeit von einer Software verhindert.

AutoDesk er fuldstændig ligeglade med at en enkelt kunde har problemer med at få adgang til sin konto.
Jeg har skiftet mail, og kan nu ikke få min nye mail føjet til min konto.
Jeg kan derfor ikke tilgå mine dokumenter.
Har haft problemet 3 gange på 2 måneder, og AutoDesk erkender problemet, men er åbenbart ligeglad med at hjælpe.
Min licens er en proffessionel licens som jeg betaler for.

Autodesk is the most money hungry, greedy software company I have ever experienced. We entered into a contract worth well over $100,000 over 3 years (not to mention the tens of thousands we spent before then). I asked for a simple upgrade from Autcad LT to the Autocad/Revit LT suite, fully willing to pay the difference between the AutoCad LT price and the Autocad/Revit LT suite. After escalating the issue to the Western US and Canada representative, they told me that there was no way to make this request happen, and that we had to pay for the full price of both Autocad LT and Revit LT. The lack of care towards its customers is atrocious, and will have lasting effects on their company name.

I contacted Autodesk to renew a license for one of our users. 6 weeks and 50 odd emails later neither of the two sales agents can confirm which payment information to use. In the most recent reply the sales agent said to ''assume its the invoice pdf''. Two conflicting PDF files were sent to me, which I sent to the agent for clarification before their response. The issue is still not resolved and the license may expire before Autodesk can confirm how they want to be paid for the software. Which means the user who works with the software cannot complete the work on their project, which means the client will be dissatisfied. Why has it taken nearly 2 full months to renew a license?

I had a very, very different experience when working with Autodesk last year before the CS was outsourced. I believe the main issue comes from the outsourced customer service support, who have little to no training or resources, in an effort to cut corners and increase their margin.