5stars for Beth who was able to help me order and pay for the experiences I was unable to do via the website. 3 stars for the web experience.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wanted to change my husband's voucher for two vouchers so that my husband and I could go on the same helicopter ride, no problem Alison was very friendly, helpful and made the process very easy to do.... Zobacz więcej
First class service. Had to change a date due to circumstances and the amazing can-do positive attitude from Alison to do everything in her power to change the dates was excellent. Breath of fresh ai... Zobacz więcej
The staff were fantastic, unfortunately didn't catch all their names but Karen was fabulous. The amount of waiting around unfortunately knocked off a star. We were over an hour over a 2 hour time slot... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Firma zajmująca się organizacją imprez i konferencji
- Dostawca prezentów firmowych
- Sklep z podarunkami
- Sklep z akcesoriami do sportów motorowych
Napisane przez firmę
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Dane kontaktowe
Threshelfords Business Park, CO5 9SE, Colchester, Zjednoczone Królestwo
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,5
Doskonała
3 tys. recenzji
Odpowiada na 83% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really Helpful
Alison from Track Days was very Friendly and helpful. Sorted my problem out right away.
13 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Tracie, thanks so much for your positive review and for booking a driving experience with Trackdays. We're glad to hear you had good customer service from our team with getting this booked in and confirmed.
Alison was so helpful
When I had problems with the live chat I found the phone number and got connected to Alison - she was so helpful, completly understood what I wanted to do and guided me every step of the way - a credit to Trackdays - thanks Alison!
13 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Elizabeth, thank you for booking a driving experience with us here at Trackdays today. We're glad to hear you had good customer service from our team getting this confirmed and booked in.
Alison was lovely and professional
Alison was lovely and professional. Helped me very quickly. Thank you!!
12 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Chris, thanks for leaving us your positive feedback and for choosing Trackdays to book a driving experience with. We're glad to hear you had good customer service from our team today.
Odpowiedź od Trackdays Limited
Hi Glenn, thank you for taking the time to leave us some feedback, we are so glad to hear you experienced excellent customer service from our team. All the best - The TrackDays Team.
Satisfied customer.
I spoke to Alison she was very friendly and answered all my questions. She then took my booking and was patient as I'm not that good at technology...happy to recommend this company's staff.
12 grudnia 2024
Odpowiedź od Trackdays Limited
Hi there, thank you for taking the time to leave us some feedback. We are glad to hear your booking experience was smooth and you had good customer service from our team. We hope you enjoy your experience! All the best - the TrackDays Team.
Becky and Hayley previously were very…
Becky and Hayley previously were very helpful in booking an experience
10 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Danielle, thanks so much for your positive 5 star feedback and for choosing Trackdays to book a driving experience with! We're delighted to hear you had good customer service from our team getting this booked in and confirmed today.
Great Service
Since I much prefer talking to a human being rather than an anonymous chat line however efficient I found that my dealing with the person handling my request today was polite, efficient and very helpful. All was achieved in record time.
9 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Lauraet, thanks so much for your positive feedback on your driving experience booking you made with Trackdays today. We're glad to hear you had customer service from our team over the phone with getting this confirmed and booked in.
An easy way to book a fun day out.
It was easy to decide which cars to drive and book a date. The person I spoke to was very helpful.
5 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Virginia, thanks so much for your positive review of Trackdays - we're pleased to hear you had good customer service with booking in your driving experience today. Hope you enjoy your event when you attend it!
Excellent service…
Spoke on the phone with Alison who was extremely helpful. As an older woman trying to book experiences for my sons and grandsons, I struggled understanding the process. Alison undertook the booking and explained the process to me.
5 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Teresa, thanks so much for choosing Trackdays to book a driving experience with for your son and for your positive 5 star feedback. We're glad to hear you had good customer service from our team with getting this confirmed and booked in today.
Very good to talk to you and hep full
6 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Steven, thanks so much for your positive review of your driving experience booking you made with Trackdays today. We're glad to hear you had good customer service from our team with getting this booked in over the phone.
Sorted my problem out
Be careful when using this company, easy to buy from but some much harder to get issues sorted . Bought an experience for my partner who really didn’t want to do it due to health issue . Contacted Track days 32 days after purchasing to say they have already paid another company and can’t issue a refund even tho no dates have been booked.
Update
Company has come
Through and sorted my problem out so thanks for that .
6 grudnia 2024
Opinia niezależna
Odpowiedź od Trackdays Limited
Good afternoon R,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
So that we may investigate your booking further to address and resolve the issues you have raised, we have sent you an Information Request email.
If you are able to respond to this by 1pm on Monday 9th December this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
Odpowiedź od Trackdays Limited
Hi Alison, thanks for leaving us your positive feedback on your driving experience booking you made with Trackdays - we're glad to hear you had good customer service from our team with getting this booked in today.
Alison understood what we wanted to do…
Alison understood what we wanted to do and advised us about the experience which we needed because booking something like Trackdays is completely new to us.
5 grudnia 2024
Odpowiedź od Trackdays Limited
Hi there, thanks so much for your positive feedback and for choosing Trackdays to book a driving experience with. We're glad to hear you had good customer service from our team with getting this booked in and confirmed.
Great initial service and guidance…
Great initial service and guidance through the procedure for a novice.
3 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Derek, thanks so much for your positive feedback on your driving experience booking you made with Trackdays - we're glad to hear you had good customer service from our team today!
Calling direct was the best thing I…
Calling direct was the best thing I ever did!
I was so stressed as our voucher wouldn't work and Beth had sorted it out in minutes! Thanks so much Beth.
4 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Jane, thanks so much for your positive feedback on your driving experience booking you made with Trackdays. We're glad to hear you had good customer service over the phone getting this booked in and confirmed.
Outstanding support / customer care
I called to confirm some details about a Supercar double thrill experience before purchasing as a gift for my son.
Alison could not have been more helpful - it has been many years since I have experienced such fantastic customer service.
Thank you
2 grudnia 2024
Odpowiedź od Trackdays Limited
Hi Phil, thanks for your positive feedback and for choosing Trackdays to book a double supercar driving experience with for your son as a gift. We're glad to hear you had good customer service from our team with getting this booked in and confirmed today!
was told it would be a super car
was told it would be a super car - but they gave really old donkey motors like nissan skyline
23 listopada 2024
Opinia niezależna
Odpowiedź od Trackdays Limited
Good morning, thank you for taking the time to leave some feedback on your supercar driving experience. We appreciate all feedback, positive and negative so that we can make improvements in the future.
Without knowing the specifics of the experience you were booked on for, it's difficult for us to make a comment on the cars that should have been available. If you would like, you can provide us with some more information so we can make further inquiries.
However, we apologise on this occasion you felt disappointed with the car. Please keep in mind that the vehicles are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to more natural wear and tear and need for maintenance or repairs than would normally be the case.
The suppliers at the venue will always endeavour to have high performance replacements if necessary. Regarding vehicle availability, whilst you can suggest which vehicles you would like to drive on a certain experience, these will be subject to availability on the day.
Please reach out to us again if you have any further questions and thanks again for your feedback.
Kind regards,
The TrackDays Team.
The lady was very helpful today and…
The lady was very helpful today and managed to sort my problem out and book me a voucher
26 listopada 2024
Odpowiedź od Trackdays Limited
Hi Darren, thanks for leaving us your positive feedback on your driving experience booking with Trackdays. We're glad to hear you had good customer service with getting this confirmed and booked in.
What a top company to deal with .sorted…
What a top company to deal with .sorted our problem we had that was our fault and helped us to get it sorted ,defo recommend this company ..
26 listopada 2024
Odpowiedź od Trackdays Limited
Hi Colin, thanks for your positive feedback on your driving experience booking you made with Trackdays. We're glad to hear you had good customer service from our team with resolving your booking query today.
Great customer service
Great customer service. I entered the name on my voucher incorrectly. I called them up and they change it for me without hesitation. They resent the voucher and gift box. No charge. Thank you!
26 listopada 2024
Odpowiedź od Trackdays Limited
Hi Elaine, thanks for leaving us your positive feedback on your driving experience you booked with Trackdays. We're glad to hear you had swift and good customer service with correcting the name on your booking!
Doświadczenie Trustpilot
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