Thornley Groves Estate Agents Recenzje 

5475
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reas... Zobacz więcej

Oceniono na 5 z 5

Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth... Zobacz więcej

Oceniono na 5 z 5

Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to o... Zobacz więcej

Oceniono na 5 z 5

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Napisane przez firmę

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(5475)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 734

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I had a great experience with Kent…

I had a great experience with Kent whilst renting a property with Thornley Groves. Kent was professional, approachable, and extremely helpful throughout the whole time renting. His communication was excellent, and he always made sure that any questions or concerns were dealt with promptly and clearly.

30 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

We had a viewing today on a wonderful…

We had a viewing today on a wonderful house, this is our first viewing and I really hope every estate agent is like Kelly from the Monton branch. She was so welcoming, helpful and friendly. We loved how she did not push us at all and answered all our questions. Thank you so much ☺️

8 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great work from Clare Carpenter and…

Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to other buyers and sellers!

5 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Professional Service

Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth and devoid of stress. They promised to refund my tenancy deposit within 5 working days after I moved out and I got it in 2 working days. Lucy Clegg was very helpful and supportive throughout my checkout process. She followed up with me till I got the refund of my deposit. I am absolutely happy with the services of Thornley Groves.

4 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Damage rectification

At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reasonable contribution. Jason Wilson (Thornley Groves) was supportive, sensible in his proposal for a proportionate sum and robust in the face of pushback. He kept me informed throughout and - in the end - delivered a result appropriate to all parties. Thank you!

3 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I had a great experience with Thornley…

I had a great experience with Thornley groves from start to finish. The team was professional, friendly, and always quick to respond to any questions I had. They kept me informed throughout the entire process and made everything as smooth and stress-free as possible.

I really appreciated their honesty, attention to detail, and willingness to go the extra mile to ensure everything was handled efficiently. Their excellent customer service and dedication made a real difference.

I would highly recommend Agency House to anyone looking for a reliable and professional agency. Thank you to the whole team for your hard work and outstanding support!

6 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Lucy Clegg

Lucy Clegg:
Re: 41 Little Bolton Terrace-
A swift response to my request and a quick settlement.
Helpful and pleasant.
Thankyou.

1 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

We viewed a property with them

We viewed a property with them. Kelly McDermott was our agent who showed us around. Great communication to begin with. She was on time. She had full knowledge about the property and answered all our questions. She was very friendly to talk to. It felt as if the owner themselves are showing us around.

4 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I recently had a reason to correspond…

I recently had a reason to correspond with Lucy Clegg, a Senior Relationship Manager at Monton Green, Eccles, she was polite and helpful, prompt in replying with a clear explanation and leaving it that if I needed any more assistance to not hesitate to get in touch. Happy with my experience.

3 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service throughout

I had a very positive experience and would highly recommend. Communication was excellent throughout the process.
I always felt informed and supported, there is great professionalism and dedication from the team.
It all made the sale of my property a smooth and successful experience.

3 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Keagan - issue resolved

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business
We spoke in person and he listened to suggestions. The response was fast along with a reasonable quote from a contractor.
I received pictures and updates which was useful and reassuring.

14 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Thank you Thornley Groves......Thank…

Thank you Thornley Groves......Thank you Jeovely Maiotuka .....

4 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Dear Jijo,

Thank you for taking the time to leave a 5 star review on Trustpilot, noting Jeovely's great service!
 
Kind Regards,
Customer Care Team

Oceniono na 5 z 5

Katie Garner has managed three…

Katie Garner has managed three properties on my behalf over the last seven years and has always been proactive and reliable, especially with complicated issues around maintenance and difficult tenants. It's been much appreciated and I would definitely recommend!

2 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Thank you, Emma!

I recently viewed a rental property with Emma Slabbert and just wanted to leave a review to say how lovely she was throughout the whole process. She was friendly, welcoming and easy to talk to from the moment I arrived. She gave me plenty of time to look around, answered all my questions honestly and never made me feel rushed.

The viewing was a really positive experience thanks to Emma, and she made me feel even more excited about the property. Thank you for all your help!

31 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Dear Lia,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Emma.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Oceniono na 5 z 5

Katie Garner

Katie is alway super helpful whenever we have any questions/queries. I always know I know I am in good hands!! Huge thanks—definitely recommend!

28 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Dear Asha,
 
Thank you for your review of Thornley Groves.
 
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Oceniono na 5 z 5

Thornley Groves have managed our…

Thornley Groves have managed our Apartment in Manchester (XQ7) for over 16years
Our current property manager Katie Garner has always been there to respond to our queries or issues in good time by phone: emails.
Very happy with the services provided by her and her team. Thank you

31 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Hello,
 
Thank you for your review of Thornley Groves Manchester.
 
Katie will be delighted that you took the time to acknowledge her great service!
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Oceniono na 2 z 5

Bad communication

Unfortunately, my experience wasn't a positive one. Communication was poor, as it was difficult to get through by phone, and my viewing was cancelled just 40 minutes before it was due to take place. While I understand that things can happen, more notice and better communication would have been appreciated.

29 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Dear Katie,

Thank you for sharing your experience with us. We're sorry to hear that you were unhappy with your experience. We take communication and customer service seriously, and we are disappointed to read your comments. 

We would welcome the opportunity to discuss your concerns and review the matter further. If you wish to do so, please email us at complaints@thornleygroves.co.uk.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Kent and Katie

Kent and Katie are extremely capable at their jobs and they always go above and beyond to help out.

30 lipca 2026
Opinia niezależna
Logo Thornley Groves Estate Agents

Odpowiedź od Thornley Groves Estate Agents

Dear S O,
 
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Kent and Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Doświadczenie Trustpilot

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