Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... Zobacz więcej
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Zobacz, co mówią recenzenci
The Sports Edit is a great website selling all the greatest brands in one place and includes some of my favourite brands that don’t sell direct to the UK. The end-to-end experience was seamless and d... Zobacz więcej
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I requested a full refund because the size was UK size, not USA size and I was charged a fee for shipping both coming and going. Full disclosure would have avoided all of this. I will never do busin... Zobacz więcej
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Excellent online shopping experience. Had items I wanted on sale , plus I had earned extra points which I was able to use against purchases, so got a.very good deal. Items arrived quickly.
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Informacje dotyczące firmy
Napisane przez firmę
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Dane kontaktowe
London, Zjednoczone Królestwo
- support@thesportsedit.com
- thesportsedit.com
4,0
Dobra
922 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered a sizable order no response from emails
Ordered a sizable order, received a strange email request from them, replied and then no order sent after 6 days, no refund and no one answers emails, even tried Facebook and instagram messages that are just ignored. Just want the order or a refund so I can shop with a company that wants to supply goods. And they replied nearly 3 weeks later what terms and conditions? Joke company avoid
11 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Dear Darren, we’re really sorry to hear this. I'm afraid following our verification process, your order was in breach of our Terms & Conditions, so it was cancelled, and a full refund has already been issued.
We appreciate this may have been frustrating, but these checks are in place to help protect both our customers and our business.
Always here to help,
The Sports Edit Team
fantastic experience
I had a fantastic experience with the Sports Edit!
I placed an order at 9.30pm on Saturday 14th March and my order was delivered by Evri at 12pm on Monday 16th March.
Absolutely perfect
16 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi SJ, thank you so much for the 5 stars. We’re so happy to hear you’ve had such a positive experience with us, and your kind words really mean a lot :).
Always here to help,
The Sports Edit Team
I needed to retrieve my credit note…
I needed to retrieve my credit note that I couldn't find on email and customer service did it with no explaining very quickly
16 lutego 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Claire, a big thank you for your 5-star review. We’re so pleased you’ve had a great experience with us, and we really appreciate your lovely feedback :).
Always here to help,
The Sports Edit Team
Odpowiedź od The Sports Edit
Hi Jacqueline, thank you for your very kind review, we really appreciate you taking the time to share your positive feedback!
Always here to help,
The Sports Edit Team
Always very easy to order and delivery…
Always very easy to order and delivery is always straightforward and reliable. Happily recommend to others.
Great site and very good customer information
15 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Rachel, thank you so much for the 5 stars. We’re so happy to hear you’ve had such a positive experience with us, and your kind words really mean a lot.
Always here to help,
The Sports Edit Team
First time purchase for Hoka trainers
First time purchase. Site easy to navigate fast delivery and great price on Hoka trainers, would buy again
29 listopada 2025
Opinia niezależna
Odpowiedź od The Sports Edit
Hi L, thank you so much for your kind review. We’re so pleased to hear your first experience with us was a positive one. We really appreciate your feedback.
Always here to help,
The Sports Edit Team
I have ordered a number of items over…
I have ordered a number of items over the last few months, kept some and returned some. The returns process is simple and very quick. I’ve found some gems on the site that I’ve had previously and loved and couldn’t get anymore. Definitely the first site I look at for all my sports wear, and I highly recommend.
3 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Lucy, thank you so much for your lovely review. We’re delighted to hear you’ve had a positive experience with both our products and returns process. Your recommendation means a lot, and we hope to welcome you back again soon.
Always here to help,
The Sports Edit Team
Great website
Easy to navigate online and easy to order. Great communication from order to delivery
27 listopada 2025
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Alison, thank you for your kind review, we really appreciate your positive feedback and look forward to welcoming you back soon :).
Always here to help,
The Sports Edit Team
Fantastic Company…
I purchased multiple items at reduced price, delivery was quite swift, without issue. Fantastic items, great quality, perfect condition. Customer services were fantastic at dealing with a query I had. I would highly recommend, I will certainly be shopping with The sports Edit in the future 😀
13 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Nikki, thank you so much for your lovely review. We’re so pleased you were happy with your order and the support you received. Thanks again for your recommendation, we can’t wait to welcome you back :).
Always here to help,
The Sports Edit Team
Super helpful response from Waqar
Super helpful response from Waqar - great customer service! Really appreciated the help and speedy resolution to my issue. Thank you so much!
12 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Emma, thank you for your positive 5 star review! We’re so pleased to hear that our team were able to help you quickly. Your kind words mean a lot to us :).
Always here to help,
The Sports Edit Team
Excellent Service
I ordered some trainers and autofill populated the incorrect address, which I hadn't noticed. I contacted thesportsedit and Waqar sorted my issue immediately. He was really helpful and I couldn't commend him more. I'd definitely recommend
11 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Janice, thank you so much for your 5-star review! We’re so pleased to hear your issue was resolved quickly and that you had a positive experience with Waqar. We greatly appreciate your kind words and recommendation, and thank you for taking the time to share your feedback
Always here to help,
The Sports Edit Team.
I have had an issue with a delivery
I have had an issue with a delivery. I emailed the customer service centre immediately. Within 15 mins Waqar had replied, then arranged a replacement. He then emailed me next day to confirm my replacement had been issued and was about to be dispatched. Outstanding service would definitely use them again.
11 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Sandra, thank you so much for your 5-star review. We really appreciate your kind words about Waqar, and the service you received. Thank you for taking the time to share your experience and we look forward to welcoming you back again soon :)!
Always here to help,
The Sports Edit Team.
Excellent customer service
Had an issue with Evri delivery (fault of Evri delivery driver). I emailed The Sports Edit and was responded to within 24 hours with several options of how to resolve this issue. Waqar dealt with my concern and it was resolved in a matter of days. Very professional, efficient and effective customer service.
9 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Lisa, thank you so much for your 5-star review. We’re very sorry to hear there was an issue with your delivery, but we’re delighted to know that Waqar was able to resolve everything quickly and efficiently for you. We really appreciate your kind words and your support.
We are always here to help,
The Sports Edit Team
Customer service was excellent
Customer service was excellent. The trainer did not fit,but the return and refund was excellent.
6 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi there, thank you for your review! We’re really pleased to hear you had an excellent experience with our customer care team and that the return and refund process went smoothly. We hope to welcome you back again soon :).
Always here to help,
The Sports Edit Team
Great customer service my order wasn’t…
Great customer service my order wasn’t delivered due to Evris mistake and Waqar resolved it in no time
11 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Nick, thank you so much for your 5-star review. We’re sorry there was an issue with your delivery, but we’re so pleased to hear it was resolved quickly and that you had a positive experience with our customer care team. We really appreciate you taking the time to share your feedback.
Always here to help,
The Sports Edit Team
Jasmine was amazing at helping to…
Jasmine was amazing at helping to resolve my query speedily and efficiently. In an age where everyone we deal with is AI, it’s nice to get an actual person to help. Such a refreshing change 😊
Thanks Jasmine
Helen
11 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Helen, thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience and that your query was resolved quickly and efficiently. Your kind words mean a lot, and we really appreciate you taking the time to share them.
Always here to help,
The Sports Edit Team
Order lost by evei but refusal to give…
Order lost by evri but refusal to give replacement when courier has lost parcel and then accuse of wrongful order its two shoes and socks please be aware as they're not willing to replace you if items are lost bubthe courier they have chosen.
10 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Denzil, we’re very sorry to hear this! This does not sound like us at all, we are of course here to assist if any issue is suspected during transit. We can see that we have been in touch with you to help and offer appropriate solutions. We can also see from the tracking that your parcel has since arrived safely. If you have any further concerns, please get back in touch with our team.
We are always here to help,
The Sports Edit Team
Excellent customer service
Item was missing from my parcel and Waqar from customer service went above and beyond to resolve this for me. Excellent customer service!
4 marca 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Hi Jo, thank you so much for your positive review! We really appreciate you taking the time to share your experience, and we’re glad your issue was resolved promptly and with care.
We are always here to help,
The Sports Edit Team
Absolutely diabolical customer service…
Absolutely diabolical customer service placed sizable order took money before despatched no order arrived even after a week!!! No response to request for refund I can’t believe this company is affiliated with M&S I will be taking this matter to trading standards. Be warned to not buy from this company!!!!
27 lutego 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Dear PJ, we’re really sorry to hear this and we completely understand how upsetting and frustrating it is when waiting for a unexpected delayed delivery. We can see our team got back to you on the same day, and that your case has been fully resolved with email confirmation. If you believe that there is anything outstanding in terms of your resolution, please do reach out to us, and our team will course be here to assist where we can.
We are alway here to help,
The Sports Edit Team
Substantial order placed
Substantial order placed. Items missing from parcel and two days later, still no response from company. BEWARE!
Eager to take payment, but any emails (that are allegedly supposed to be responded to within 24 hours) are not responded to and there is no other way to actually contact the very poor customer support that is offered.
Sofia - does not read emails and sends inadequate responses to delay time. Not acceptable when cash has been taken yet poor service and lack of items paid for
28 lutego 2026
Opinia niezależna
Odpowiedź od The Sports Edit
Thank you for your feedback, we are very sorry to hear that items were missing from your parcel, and we absolutely understand your frustration. This is of course not something we ever expect to happen.
Having reviewed your case, we can see our team responded responded to you within 12 hours of your first message, and your query has already been fully resolved along with a refund along with email confirmation.
If you feel anything is still outstanding or you haven’t received the resolution as expected, please get back in touch with your order details and we’ll look into it straight away.
We are always here to help,
The Sports Edit Team
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