Suzuki Recenzje 132

Two stars awarded in order to say something positive about this company in line with Trustpilot guidelines! Quite honestly they are not worth a single star... However buyer beware!

My car was returned from Stoneacre Suzuki Bodyshop with dented front passenger door after a tail gate repair at what is supposed to be a British Standard Kitemark Bodyshop.
Where is their final inspection process and why did it fail?
They lied to me when I complained to Suzuki GB PLC that I had stated I was satisfied when I collected the car. Apparently , the bodyshop manager "vividly" remembered this.
He has a good memory, because they ( 2 Stoneacre employees) delivered the car to me at home , and frankly, I was furious at having my brand new car returned with a dent in the door! And still am even though they "repaired" it, it shows dispespect to me and my property as a customer!

Then,my Car was "serviced and returned to me" with no washer fluid, and the oil filler cap left off. It turns out that the "Suzuki trained technician" was not actually "Suzuki trained". Oil all over the engine bay of a brand new car! Free rustproofing!

A letter from their Regional Aftersales Manager states in writing that this technician was not trained!....
A Regional Aftersales Director, who still seems to think these people are highly competent even after this, perhaps that is why he is in sales? Makes chicken soup out of chicken......!

.There is also an advert written by the RSD on the Suzuki website which I find highly amusing, because my recollections of Suzuki aftersales are anything but the positive light in his article, in fact they are quite the opposite! I would not inflict them on my worst enemy!

I find this particularly bad form, when Service Technicians are signing off service documentation when they havent done a proper job! I have all of the supporting documentation to back this up! I should have gone to Halfords or elsewhere? at least I know what I am paying for!

How can we trust them to conduct an MOT inspection there to ensure the safety of our vehicles , when they cannot do the basics in automobile servicing such as replacing an oil filler cap?

Today I have forwarded a Letter to Mr Takonori Suzuki and attached audit trail to Mr Suzuki, the new Managing Director of Suzuki UK PLC after my case was closed by Suzuki Customer Services. It is most definitely not closed, far from it!

If a full and proper response is not received from Mr Suzuki I will be taking legal action against Suzuki GB PLC as their franchisee (their responsibility) have twice blatently failed to live up to the Suzuki Service Promise.

The Service Promise can be seen on their showroom wall, if they are not going to follow it then it should be removed along with their licence to sell sell and service Suzuki Cars!

This cannot just be a coincidence, something is wrong with this organization and their perception of Customer Service, which appears to be non-existent based on my experience!

I expect a direct response from Mr Suzuki, as Suzuki GB PLC Customer services like to cover complaints up apparently! The registered letter I sent to his predecessors was answered by his regional Aftersales Director.

When I write to the Managing Director it is my expectation that out of good manners they respond to me directly, not through a messenger! I am writing to them to alert them to my serious disatisfaction with the 'customer experience' in this case absolutely abysmal.

Suzuki GB PLC is supposed to be covered under BSi ISO9001:2015 Certificate FS34597: Scope of Registration: "The Warehousing, Distribution of Suzuki Motor Corporation genuine spare parts. Service and repair of cars, motor cycles and marine engines owned by the company . Technical and after sales support to dealers"

I have told BSI that this is a misleading statement, it does not differentiate between franchised and non-franchised dealerships... That is unacceptable!

Suzuki GB PLC seem to think that their ISO9001 2015 has an elastic scope, that they can adjust and use like a get out of jail free card. The statement on the ISO9001:2015 is a legally binding statement, which must not mislead the public at large!

Did I go to the wrong garage? Aparently yes ! They were 100% non-compliant on two ocaissions!

Apparently the Suzuki Service Promise is not worth the paper it is written on! .......Suzuki Trained Technicians.... Really... "I dont think so!" Perhaps the same applies to the Jeep and Fiat Dealerships under the same franchise?Are they aslo using unqualified technicians as well? Is it a free for all? Whoever is available at the time can do the job?
If you are reading this hoping for a recommendation to buy a Suzuki, then based on my experience I would say Buyer beware!
Great cars with rubbish technical and after sales service. Are they a garage or a circus?

Went to see our Suzuki dealer about a S Cross car for Motability on Monday 20th March, they showed me the range they had, problem was they would not be in till June, I need to change the car soon as it keeps having a exhaust filter problem on my present car which is a Kia Sportage 1.6 so I need a car with a smaller engine, started after just 500 miles, when I mentioned my problem they said to hold on a while, then come back to me saying they could get me a Vitara on Monday, just seven days later, that's a speedy service, I am looking forward to my new car, thanks goes to Kevin in the Kidderminster branch of Clarks of Kidderminster who delt with me, Suzuki are one of the best dealers I have been to so far, thanks again.
Mike Coller

Fino al 2019 aveva un prezzo di listino ora è aumentato troppo e le vettura ( Ignis 4wd) è pressoché uguale....se è una tattica per favorire l'elettrico aumentare i prezzi così in maniera esagerata sull'endotermico è assurdo. Ho rinunciato a cambiare auto a questo prezzo 22mila

well it appears you cant transfer break down cover from one car to another even if its the same dealership witk suzuki break down assistance as this is the case and i have had the run around i think i buy peugeot

Suzuki, è garanzia di qualità

Bought a new Suzuki Vitara from Farrell's Waterford in 2018. Failed first nct in March front disc, pads rusted through had to be replaced, 8000 miles on the clock! A month ago starter motor burnt out, when replaced informed by Farrell's the rear discs, pads, petrol pipe, brake pipes all rusted through needed replacing. Went to a cheaper garage, replaced rear discs, pads, now waiting a month for Suzuki to supply the pipes. Absolutely the worst car experience I ever had, avoid this car if you live anywhere near the sea, total rust buckets
NOV 23
It never ends with this garbage car
Brake caliper jammed on after 12k miles, waiting a week already for a replacement caliper still no sign.
I have been driving over 50 years this is the worst car I haver had the misfortune to own

Our Suzuki SX4 S- CROSS is under a year old. We noticed the seal on the sunroof has come away and was protruding through the sun roof. We then noticed paint peeling off along the tailgate of the car. I contacted Suzuki who inspected both issues. They told me the sunroof was due to chemical contamination and the peeling paint was my fault. I took the car to my own garage who confirmed in both cases, Suzuki should be dealing with these issues and I am not to blame. I was charged £59.40 for Suzuki to tell me this, and do nothing to assist me. I contacted Suzuki's head office with my concerns who told me the issues had been dealt with and that was that. I will never deal with Suzuki again and I strongly advise anyone considering buying a Suzuki to look elsewhere.

Excellent service from Joe Bow when I bought my Vitara. Joe was extremely helpful and managed to get me a great deal on my car that I was trading in. I had initially went in to buy a secondhand model but the deal was so good I could afford to buy brand new!
Great service I wouldn’t hesitate to use Henrys Suzuki again and work with Joe in the future.

Have just picked up car from Balmer Lawn Suzuki dealership in New Milton. Brett and co extremely helpful. Whole process very easy.

ABSOLUTELY AWFUL.
I bought a brand new Jimny Allgrip in May of this year, 2022, which turned out to be faulty and required work to be done to rectify a dreadful screeching noise between first and second gear. The nearest Suzuki dealer is a good distance from where we live. Not only was the dealership very abrupt and rude they were initially unable to diagnose the problem which didn't help. My husband and my self had to do a 3 hour round journey to prove our point (which we did). After it was repaired and we yet again did the 3 hour trip to pick the car up it had very little fuel in it which only rubbed salt even further into the wound.

After raising a formal complaint with Suzuki I have been completely fobbed off with absolutely no offer of compensation for the fuel to cover our inconvenience and cost. All they said is that normally this dealership has an excellent reputation and that I would need to take the matter up with them directly. If I had my time over I would certainly not have bought such an expensive vehicle from such an arrogant uncaring brand - Suzuki you are a disgrace.

Paid £230 deposit for my insurance, go to work (I work 12 hour days, 4 on 4 off) and find out on my way back home that I have no insurance because I didn't contact them even though they only E-mailed me with no other form of contact. They have me 2 days in the E-Mail but as I said, I work long days, I finish my shift and go to bed. Now I have no vehicle to get to work in the morning all because they couldn't wait a couple days before hearing back from me. We don't all work 9-5's. Disgusting, worst insurance I've ever had to deal with to the point I don't even want to own one of their vehicles any more because of it.

Edit: Increased rating to 3 stars from 1. Would have been higher if it weren't for the fact that the first time I phoned and got it sorted out, I received another letter 3 days later threatening me of the same thing.
Now that's sorted, and everything has been okay since.

My wife bought her 69 plate swift sport from read suzuki grimsby. It has now broken down 9 times with the same fault. Read totally not bothered and uninterested. Phoned customer relations at head office, total waste of time. Just told me "if youre not happy ,take it to another dealer" the nearest dealer other than reads is 35 miles away, so they expect me to drive 140 miles to take it in and pick it up. Have now approached watchdog on BBC one show. Have left one star review as i cant leave zero.

Salesman Joe bow made the transaction very easy. He was very good at contacting us and kept us updated with our mobility application also up to date with delivery date, making it an round great experience would highly recommend henrys suzuki and we love the suzuki vitara thanks Joe. William and Jane rees.

I would highly recommend Ash from Suzuki Rugby, who helped me through the purchase of my new Suzuki swift. I am very pleased with the customer service and love my new car.

My husband an disabled person. He has difficulty for walking and he can't get in and out any car, it should be higher up than normal car. His Suzuki less than 3 years old and broke down, he is told his car fixed in 3 weeks or longer. He can't go out, he can't carry on his daily life without his car. Suzuki garage in High Wycombe, they don't give any priority to fix his car quickly or give him a courtesy car. He stays at home all day, it isn't good for his mental health as well. Nobody wants to help him from Suzuki.

Perhaps the most useless phone system of any finance company I have dealth with in over 20 years in the motor industry.

Suzuki Cambridge service ( which is actually Nissan) just reminds me of the Harry Enfield Daim bar advert.
Numpty after numpty.
.
I booked my car in for its 2nd year service and advised the brakes needed doing as they were very squeaky and the air con was not working.
.
Having driven 40 minutes to get there they advised the curtesy car I had arranged was not available so I had to cancel the appointment as it meant I had no vehicle to get to work.
I then rearranged the appointment and again advised of the faults requiring rectification. This time they managed to provide the curtesy car but after I picked my vehicle up ( in a rush) I later realised they had not seen to either of the issues.
.
I booked the car in for a 3rd time and again advised of the issues. This time when I collected the car they advised they couldn’t fix the air con under the warranty ( they wanted £2500 which given the car only cost £18000 was interesting! )
.
When asked about the brakes, they denied any knowledge of the issue ( I had rung their customer service team and confirmed it over the phone, written it on the initial booking form, again on the online check in document they sent the day before the appointment, and again on a separate email sent to the guy dealing with it during the day). Yet they had no knowledge!
.
Needless to say I had to drive away with both faults still live.
The fella (Dean) literally couldn’t care less, though I’m not even sure he understood why I was frustrated as he offered very little. His attitude suggested this was his standard approach, no empathy, no apology for the series of failures and just generally poor customer service.

I wanted to buy a Hybrid car but because of the shortage of new cars especially Toyota's I ended up buying a Suzuki Swace which is effectively a Toyota Corolla, however it's a decision I now regret. Suzuki is a hopeless manufacturer it can't provide basic information on service plans or key accessories such as space saver spare wheels and frankly they aren't interested in providing any sort of support. Take my advice wait for the Toyota's to become available.

For just over 3 years and 36,000 miles from new we were pretty happy with our 2018 Vitara 1.6. On the day of it's first MOT however my wife experienced a loud knock followed by sharp kickback through the steering. This was not a worn driveshaft but the sudden failure of the outer CV joint. The local Suzuki dealer initially did not want to know as the vehicle was out of warranty (just) and because the last service had not been carried out at a non-franchised dealer Note: the driveshaft is not a service item and nor are customers in the UK obliged to have their vehicle serviced by the manufacturer themselves. After I insisted that my local dealership take a look on a ramp the failure was reproduced witnessed by the workshop manager. I was told that it indeed needed a new driveshaft but that a new part would not available for 2 months! I was also told that the driveshaft repair would not be covered under warranty (it was a few weeks outside of the 3 year coverage). No good will was offered and nor was a courtesy car. I raised this with Suzuki UK who also offered no solution to the fact that we were potentially going to be without a vehicle for 2 months. Ultimately I had to order at my own cost and have fitted a used driveshaft from a scrap yard which has fixed the issue - obviously not ideal on a 3 year old car we had purchased new. Suzuki UK did agree to look at the old driveshaft which I duly dropped off at my dealer. Since then I have heard nothing and nor have I been offered any explanation for the sudden and dangerous failure. The customer service has been reluctant and unhelpful and the experience has left me out of pocket and without a vehicle for several days. Things can and do go wrong with cars which I fully accept but with Suzuki UK it has exposed a very poor standard of customer service.

Was looking into buying a new Vitara, after having a test drive, but the model I wanted wasn't in stock - there's a lack of new cars generally - so then explored the idea of buying a nearly new or ex-demonstrator. Suzuki website wasn't up to date and got some lame response from customer services about contacting my local dealer for information when i asked about information on the website. Local dealer offered us a demonstrator which suddenly went up in price by £1,000 over 24 hours. Turns out I could buy a brand new e+ Nissan Leaf for £700 more than a used Suzuki hybrid, so that's made my mind up. Shame really, I liked the Vitara, but the top spec model is over-priced in comparison with other higher spec vehicles, and it looks like the current wait for new cars is being exploited.