Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to br... Zobacz więcej
Reakcja na opinię
Excellent service from start to finish with the Solihull team. They were patient with us and explained the process and helped the choice as well with the aftercare available.
Reakcja na opinię
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z sofami
- również w kategorii:
- Dodatki do mebli
- Sklep meblowy
- Sklep z meblami do salonu
- Sklep z wyposażeniem domowym
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, Zjednoczone Królestwo
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our service was very personal
Our service was very personal. Felt very welcome and not rushed with our purchase
8 lutego 2026
Odpowiedź od Sofology - Solihull
Thank you for choosing Sofology!
Very helpful with the purchase can't…
Very helpful with the purchase can't fault the transaction or service
4 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you for choosing sofology!
Great experience - thanks Joshua
Joshua was really friendly and helpful. I dislike over pushy salesman but his approach was professional and excellent. He made us feel like we knew him and came across very knowledgeable. We had a very enjoyable visit and came away more than pleased with our purchase. Joshua deserves 5 stars.
7 lutego 2026
Odpowiedź od Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
New house / New Furniture
Ali was very helpful and gave us time to make our decisions. Quality sofas and a great customer experience
7 lutego 2026
Odpowiedź od Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Salesperson was very Helpful
1 lutego 2026
Odpowiedź od Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Josh was fantastic
Josh was fantastic, polite, knowledgeable and patient. Excellent service
2 lutego 2026
Odpowiedź od Sofology - Solihull
Thank you for awarding us 5 stars Oliver
Excellent customer service...
Excellent customer service especially with young children. Detailed all of the options and worked with us to help our final selection of sofa / colours.
1 lutego 2026
Odpowiedź od Sofology - Solihull
Thank you for awarding us 5 stars Lewis!
Ali helped us with any questions we…
Ali helped us with any questions we had, he was very informative and friendly.
31 stycznia 2026
Odpowiedź od Sofology - Solihull
Hi there, thank you for your review. Another great review for Ali, we will make sure to pass this on! Have a nice day.
Excellent friendly service
Ali was friendly, greeted us but then left us to browse and wasn't pushy. Sofa selected, he explained everything clearly and politely to complete the purchase. Exactly how a shopping experience should be, would definitely recommend.
31 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you so much for your recommendation!
Odpowiedź od Sofology - Solihull
Thanks Tracy
Great customer service
We were helped by Josh, very friendly and professional. We came in the store nearer the closing time, and did not feel rushed, or any pressure of making any decision by staff. Overall friendly staff and helpful.
27 stycznia 2026
Odpowiedź od Sofology - Solihull
Hi there, thank you for your review. Another great review for Josh, we will make sure to pass this on! Have a nice day.
Josh Darling lives up to his name
Josh Darling lives up to his name. Clear advice, clear and appropriate upselling. No chasing cash. Honest appraisal of delivery times. A delight to engage with.
25 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you for sharing your experience :-)
Very helpful and informed salesperson…
Very helpful and informed salesperson who left us to browse and then helped us when we needed him.
23 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you for taking the time to leave a 5-star review!😊
Odpowiedź od Sofology - Solihull
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate your support.
Odpowiedź od Sofology - Solihull
Thank you for taking the time to leave a 5-star review!😊
Joshua Super Star
Joshua Super Star
Had a great experience deciding and purchasing our now sofa Today !
We had no pressure sell , Josh made us a great cup of tea and basically left us to it until we were ready to ask any questions we were unsure about ! He made us feel so comfortable and explained everything with fine detail .. we think Josh is a great credit to sofology !! Can not wait for an our new sofa .. Thank you
25 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Honest, helpful & not pushy
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our questions about another sofa and provided thoughtful insight and guidance. Neither were forceful—just genuinely polite, warm, and clearly focused on what was best for us. We ended up purchasing both sofas through Leon, whose knowledge and honest advice made the whole experience feel easy, trustworthy, and enjoyable. Thank you both for such great service.
25 stycznia 2026
Odpowiedź od Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Odpowiedź od Sofology - Solihull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Leon was very helpful in understanding…
Leon was very helpful in understanding what style we were looking for for and our restrictions on size - and then helped identify a number of potential options
24 stycznia 2026
Odpowiedź od Sofology - Solihull
Hi there, thank you for your review. Another great review for Leon, we will make sure to pass this on! Have a nice day.
Josh was great
Josh was great, very attentive but was always there when we had questions.
Made the whole process seamless
Thanks Josh.
24 stycznia 2026
Odpowiedź od Sofology - Solihull
Hi there, thank you for your review. Another great review for Josh, we will make sure to pass this on! Have a nice day.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.