Communication was excellent from start to finish, they were friendly, reliable, and honest about the condition of the sofa. The sofa was exactly as described, clean, and in great condition. The whole... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 4A, Forbury Retail Park, RG1 3JD Reading, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great shopping experience Greeted with a coffee No pressure sales people Looked around at leisure, sat & chatted with the staff about the many choices on offer
A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spen... Zobacz więcej
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Would definitely recommend Sofology. The staff were welcoming without being overbearing. When it came time for us to make a purchase, we were really impressed with the person that assisted us. He was... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Unit 4A, Forbury Retail Park, RG1 3JD, Reading, Zjednoczone Królestwo
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We were greeted really well
We were greeted really well, nice customer service also.
It's nice to go into a shop and browse at your leisure without someone hovering all the time.
Well done, we brought a suite
5 grudnia 2025
Odpowiedź od Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
Professuonal Service
I had a professional lady (Sarah) guide me through the sales process. Very helpful
29 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
Happy with my choice
First of all, the staff is very kind and helpful, thank you Sarah!
We ordered Portabollo sofa bed which will be delivered in about 10 weeks.
30 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
The staff at Reading shop are a…
The staff at Reading shop are a lovely team and could not be more helpful and obliging, well done Reading Team! Untill we receive our sofa cannot give a review on that but I will definitely do one when we get delivery.
23 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great showroom experience
Great showroom experience. Offered a coffee before I had decided to purchase anything. No pushy sales people either.
29 listopada 2025
Odpowiedź od Sofology - Reading
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service , kind reception and overall great customer experience
Eve , was amazing with the sale , made us feel welcomed from start to finish , she explained everything beautifully, we recommended this service. 5*
29 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very easy place to buy a sofa
Very easy place to buy a sofa. Friendly without being overbearing and then helpful and clear to arrange the purchase (thanks Ali!) Would definitely recommend
28 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Do not buy sofas from them!
I've received three sofas. Two of which were received damaged. I emailed over pictures of the damage within a couple of days of delivery only to be told, the pictures had to be of every side of the sofa, close up of the damage, a picture of the batch number and an explanation of how the damage occured.
They made it very complicated. However I still complied. It's been two weeks and I'm still waiting for a response. I've followed up with them and I'm still waiting.
It's been nearly a month since I had the sofas and getting some replacement sofas is becoming very drawn out. Awful customer service!
5 listopada 2025
Opinia niezależna
Odpowiedź od Sofology - Reading
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Friendly customer service
Friendly customer service, not pushy like in some other furniture stores. Would definitely recommend.
22 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Odpowiedź od Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service and sofas.
Yasir was very helpful and provided excellent customer service. This is the second set of sofas we are buying from Sofology. The first lasted long and kept its structure and support.
23 listopada 2025
Odpowiedź od Sofology - Reading
Thank you for sharing your feedback! We're thrilled that Yasir provided excellent customer service and that your first set of Sofology sofas lasted long while maintaining their structure and support. We appreciate your loyalty as a returning customer. If you have any questions or need assistance, please reach out. We look forward to serving you again!
Very welcoming staff
Very welcoming staff. Complete information regarding product no hidden extras. Didn't feel obliged to purchasing.
Fast and efficient from start to finish.
EXCELLENT
20 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good salesperson Eve
21 listopada 2025
Odpowiedź od Sofology - Reading
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Eve. She is indeed a valuable member of our team, and we're glad she could assist you effectively. Your feedback is greatly appreciated.
The gentleman that we bought our suite…
The gentleman that we bought our suite from was very helpful. What I liked most was that he didn’t pressure us at all and let us choose at the same time giving advice when asked. Also very polite.
This is our second suite and look forward to seeing our new furniture. Thankyou.
17 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sarah was incredibly helpful and helped…
Sarah was incredibly helpful and helped us find the perfect couch with the correct back support. Great experience.
20 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Took delivery of two &Two and half …
Took delivery of two &Two and half sofas on 14/11/25 when delivery driver had gone I noticed they were faulty.I immediately contacted the after care team
I now have to wait for someone to come out and inspect the item even though I have sent them photographs of the faulty
I am extremely disappointed about the service I have received
14 listopada 2025
Opinia niezależna
Odpowiedź od Sofology - Reading
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Debs
We were welcome as soon as we walked through the door we had a look around they weren't straight on top if us all the time which was good we were allowed to browse
15 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service.
16 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge
The Knowledge, helpfullness and friendliness of the person dealing with our need to find what we wanted
11 listopada 2025
Odpowiedź od Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Odpowiedź od Sofology - Reading
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.