Sofology - Norwich Recenzje 2073

Wynik TrustScore: 5 na 5

4,9

Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z sofami
  2. Dodatki do mebli
  3. Sklep meblowy
  4. Sklep z wyposażeniem domowym
  5. Sklep z meblami do salonu
  6. Tapicer

Napisane przez firmę

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Dane kontaktowe

  • Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Having done some research prior to…

Having done some research prior to visiting the store and therefore knowing what I wanted to look at, Declan was able to take me to what I wanted to see with the minimum of delay. He was also good at explaining the different options and how the finance would work. He had to go to another customer though, so Mark took over and he was also very good. It was Mark who eventually sealed the deal.

3 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experience. Your satisfaction is very important to us, and it means a lot to know you had such a positive experience with our team. If there’s anything else we can do for you in the future, or if you have any questions or feedback, please don’t hesitate to reach out. We’re always here to help and look forward to welcoming you again.

Oceniono na 5 z 5

Great experience through out…

Staff at the shop don’t chase you around at all, thanks to Laura and Declan and the store manager who were very informative and super helpful.
Was given time and space to ensure I found the sofa I liked.
Great experience.

3 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Oceniono na 5 z 5

Knowledgeable about the product we…

Knowledgeable about the product we wanted. Very helpful and was great as emailed us all the information we requested to make our decision to purchase the sofa.

3 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Oceniono na 5 z 5

Mel Steven was very professional

Mel Steven was very professional , he’s knowledge and experience make my shopping trip easy in making my choices clear what I wanted. He explained everything I needed to know and answered all my questions I ask to my understanding which I was happy about. A happy customer and money value spent .

6 lutego 2026
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Odpowiedź od Sofology - Norwich

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

Oceniono na 5 z 5

Great

Helpful but not pushy.

2 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you for taking the time to leave a 5-star review!😊

Oceniono na 5 z 5

All the staff were really helpful

All the staff were really helpful, but particularly Laura, who took care of my order. She was friendly, not pushy, really informative and a pleasure to deal with. The products across all the ranges were such good quality and all offered a luxury look and feel. Would thoroughly recommend.

5 lutego 2026
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Odpowiedź od Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

Well done Mel

What pleasure dealing with Mel and the team at Norwich Sofology
No pressure very relaxed experience
Thanks

5 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you for taking the time to leave a 5-star review!😊

Oceniono na 5 z 5

Quick

Quick, efficient

1 lutego 2026
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Odpowiedź od Sofology - Norwich

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Oceniono na 5 z 5

Very good

Very good so Kind

4 lutego 2026
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Odpowiedź od Sofology - Norwich

Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!

Oceniono na 5 z 5

Very helpful

Very helpful

31 stycznia 2026
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Odpowiedź od Sofology - Norwich

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Good Sofas, Better People (Mel and Declan)

We first visited the shop and were greeted by Mel, who told us to let him know if we had any questions and left us to browse, which was very nice as many sales-people at other sofa-shops felt a bit pushy. He came to check in with us and answered questions regarding the sofa we were interested in, and didn't make us feel forced to buy there and then

We then came back to purchase the sofa, where we were greeted by Declan. He was very friendly and left us to it when we had a little browse at the start. Again, he answered the questions we had left and explained all the add-ons etc... with our order. Once we placed the order he didn't make us feel rushed to leave anything, let us finish our drinks and have a good chat until we were ready to go.

Can't fault either of them one bit.

2 lutego 2026
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Odpowiedź od Sofology - Norwich

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Oceniono na 5 z 5

Great experience at Sofology Norwich

Great experience at Sofology Norwich. Sales assistant Laura was so helpful (without being in any way pushy) and was very conscientious in going through all the options and paperwork. Her colleague John also very sensibly suggested to measure up to double check before purchasing. All in all a very satisfactory experience.

2 lutego 2026
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Odpowiedź od Sofology - Norwich

Thank you for this great review Julie!

Oceniono na 5 z 5

Great service

Laura Yorke was very helpful both in the store and on the phone when I placed my order. She has a pleasant friendly manner, was well informed without resorting to a hard sell and it was a pleasure to deal with her. Hope the furniture when it arrives is of an equally high standard

2 lutego 2026
Logo Sofology - Norwich

Odpowiedź od Sofology - Norwich

Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

New sofaFrom start to finish excellent service

From start to finish excellent service very helpful very pleased with our purchase didn’t catch the gentleman name who served us 💯 many thanks

2 lutego 2026
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Odpowiedź od Sofology - Norwich

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Oceniono na 5 z 5

Friendly and professional service from…

Friendly and professional service from the Norwich branch. Mark looked after us and was informative and so helpful. Thanks all - would recommend

1 lutego 2026
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Odpowiedź od Sofology - Norwich

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Oceniono na 5 z 5

Fantastic Service

Fantastic service, really happy with our purchase and Mel from Norwich branch was top notch. We can’t wait to get our comfy new sofa 🤩

1 lutego 2026
Logo Sofology - Norwich

Odpowiedź od Sofology - Norwich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

Mark was the person to support us to…

Mark was the person to support us to buy the sofa, and made our experience very positive and easy to complete. Highly recommended.

1 lutego 2026
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Odpowiedź od Sofology - Norwich

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Oceniono na 5 z 5

Staff

Helpful and courteous staff, offered advice when asked for.

25 stycznia 2026
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Odpowiedź od Sofology - Norwich

Thank you for sharing your experience

Oceniono na 5 z 5

Mark was extremely helpful in every way…

Mark was extremely helpful in every way - taking us through various options thoroughly and in a very friendly manner. Much appreciated.

24 stycznia 2026
Logo Sofology - Norwich

Odpowiedź od Sofology - Norwich

Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Great customer service

Great customer service. Mel was extremely knowledgeable and offered great guidance, taking the time to explain everything about our purchase. He was thorough, professional, and attentive throughout. We left very pleased to have found exactly what we wanted.

24 stycznia 2026
Logo Sofology - Norwich

Odpowiedź od Sofology - Norwich

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

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