Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... Zobacz więcej
Reakcja na opinię
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... Zobacz więcej
Reakcja na opinię
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Zjednoczone Królestwo
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The New Malden store staff were…
The New Malden store staff were extremely helpful in addressing any questions we had regarding the sofa and associated mechanisms, its construction, delivery, price etc. Consequently having visited other well known sofa outlets we decided to order through Sofology and now await a delivery date and installation of our sofas. So far everything about sofology has been very positive and based thus far
on our experience we have no hesitation in recommending them to others.
6 maja 2026
Odpowiedź od Sofology - New Malden
Thank you for this great review George.
Lovely guy who helped us and was great explaining how it works with intrest free !Kind and polite!
Very helpful and kind polite explanation given was great!
Thank you
28 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customerservice from the store in…
Great customerservice from the store in New Malden.
21 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Plenty of stock from which to choose
20 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
We were very impressed with the staff…
We were very impressed with the staff ,specialy Nip he had an impressive knowlege about the sofas we wanted explain and helped us to make the great choices !was very kind, patience with our many questions and changes Very proffesional !Definetly he deserve a pay rise!We are happy with our choices and can't wait to have it home !special thanks to Nip for everything !
19 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nip. Have a great day 😊
The experience was relaxed I didn't…
The experience was relaxed I didn't feel pushed into a sale staff there were great answered any questions with honestly and was very helpful with options great shop.
19 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Professional!!!!
18 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
It a Great not a pushy service
It a Great not a pushy service, very knowledgeable sale person!
17 kwietnia 2026
Odpowiedź od Sofology - New Malden
What an amazing review, thank you so much for taking the time to write this 😊
Excellent customer service
What made the experience great was how supported we felt throughout. The team was amazing, and Ayas in particular stood out. He provided excellent customer service and was consistently patient and understanding. He took the time to explain everything clearly, which really helped put us at ease. His knowledge and expertise were evident, and the recommendations he gave were very helpful. He was approachable and pleasant, and made the whole experience feel smooth and reassuring. We would definitely recommend this store. Thank you Ayas!
12 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you for your review. Another great review for Ayas, we will make sure to pass this on! Have a nice day.
Easy & efficient
Ordering the sofas was very easy. I went into the store to place the order. The sales assistant was polite & helpful & the process was straightforward. I received clear well documented emails outlining the order, cost & proposed delivery times.
All in all, it was very efficient.
8 kwietnia 2026
Odpowiedź od Sofology - New Malden
Thank you for awarding us 5 stars!
Friendly knowledgeable salesman…
Friendly knowledgeable salesman “Junior” not pressured at all .
3 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Odpowiedź od Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
not given the terms & conditions
we were not given or had explained the terms & conditions, with the result that when we went in on the thursday after placing an order on bank holiday monday we found out that we could not change the colour as the 48hrs had expired. We would be charged an extra 25% to change
This is very bad PR as the sofa would not arrive for 12 weeks
6 kwietnia 2026
Odpowiedź od Sofology - New Malden
Hi, we’re sorry to hear you’re disappointed with your experience. We do allow a 48-hour window to make any changes to an order before it’s processed. This is outlined in our terms and conditions, which all customers are asked to review and agree to before placing an order. We understand this is frustrating, especially with the lead time involved, and we appreciate you taking the time to share your feedback. If you do need to discuss anything further, please don't hesitate to email us with your order details to social.media.complaints@sofology.co.uk.
Odpowiedź od Sofology - New Malden
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent service
Excellent service. Nina was very helpful and she was able to provide all the information we needed while also leaving us at ease to browse the shop. The sofa I bought is gorgeous and comfortable. It also feels very high end and sophisticated.
4 kwietnia 2026
Odpowiedź od Sofology - New Malden
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Our sales assistant was knowledgable…
Our sales assistant was knowledgable and understanding, taking the time to listen to why we needed from a sofa, asking about restrictions and layout of our room, and showing us candidate sofas we would otherwise have not considered.
There was no hard sell, and we were able to buy the perfect sofa.
Our sales assistant was called Junior, and he was excellent
28 marca 2026
Odpowiedź od Sofology - New Malden
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Junior. Thank you for taking the time to leave a review 😊
Was able to look around in our own time…
Was able to look around in our own time without being hounded by a sales person.
29 marca 2026
Odpowiedź od Sofology - New Malden
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Odpowiedź od Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very professional and attentive staff
22 marca 2026
Odpowiedź od Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Left alone to try out the different…
Left alone to try out the different sofas but good information given when I needed it.
20 marca 2026
Odpowiedź od Sofology - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.