It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... Zobacz więcej
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My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... Zobacz więcej
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Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for an... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Zjednoczone Królestwo
4,9
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly informative stafff
17 marca 2026
Odpowiedź od Sofology - Leeds
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
This was a really straight forward and…
This was a really straight forward and quick trip into the Birstall retail park store to pick and buy our sofa.
Jess was great!
14 marca 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Odpowiedź od Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Scott went above and beyond was very…
Scott went above and beyond was very friendly and made our purchase very easy.
14 marca 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
New sofa for garden room
Yameen was very helpful with choosing a new sofa and we are very happy with the choice we have made.
14 marca 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Yameen. Have a great day 😊
Mervin made the purchase easy and…
Mervin made the purchase easy and answered any questions we had . Friendly and professional
12 marca 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
Odpowiedź od Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great experience
7 marca 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Odpowiedź od Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
You could have a look before we decided…
You could have a look before we decided without being pushed
8 marca 2026
Odpowiedź od Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
The staff have been brilliant with us…
The staff have been brilliant with us changing our minds, they’ve been patient and very helpful, especially haleema who has gone above and beyond for us. She even did a bit of Ai for us so we could visualise our new sofa, just waiting for it to be delivered now,
7 marca 2026
Odpowiedź od Sofology - Leeds
Sounds like your visit was a great one Sharon, thank you for choosing Sofology!
Ade was knowledgeable and helpful
Ade was knowledgeable and helpful. He helped us choose exactly what we needed. Thanks Ade!
5 marca 2026
Odpowiedź od Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Customer service.
The young man Yameen was very polite, he was very helpful and spent a long time with us,he did not rush us and put us under no pressure to buy.
2 marca 2026
Odpowiedź od Sofology - Leeds
Thank you for sharing! 😊 We’re delighted to hear Yameen provided such a polite and helpful experience, taking the time to make you feel comfortable is exactly what we aim for. 🛋️✨
Replied to the 1st request but here…
Replied to the 1st request but here goes:-
Your co;league Saj was excellent. Very helpful, knowledgeable and no pressure the highest complient
2 marca 2026
Odpowiedź od Sofology - Leeds
Thank you for your wonderful feedback! 😊 We’re delighted to hear Saj was so helpful and knowledgeable, and that you felt completely at ease. We really appreciate the high compliment! 🛋️✨
Mislead and forced to make an order
Bought a sofa in store with a finance agreement and was told that I could ammend my order within 48 hours. Assuming this encompassed cancelling the order I went along with it, however when I rang to cancel my order after changing my mind they told me I couldn't. After numerous calls (they were quite evasive to my questioning) I eventually found out I could cancel it but I would have a fee of 40% of my order. Why? I have no idea because I could ammend my order in anyway you could imagine, even buy a completely different sofa! So they locked me into an order for no reason but because they could. To make things worse, I found out that it was because I ordered in store and not online! Worst service ever, never going back here again.
28 lutego 2026
Odpowiedź od Sofology - Leeds
We are sorry that you remain unhappy Tommy. We do make it clear at the point of sale that the orders are none cancellable once they are processed.
Mirvin
The sales assistant Mirvin was exceptional and went above and beyond to ensure we were satisfied with our choice. Mirvin was knowledgeable and confident in the advice he provided and ensured both the choosing and ordering of the sofa was streamline.
28 lutego 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Ade was amazing and seen to all our…
Ade was amazing and seen to all our needs such a helpful person i would go again just to deal with him again! Very helpful
28 lutego 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Always happy to visit sofology
Never get disappointed when you visit Sofology. Staff is very friendly, helpful and do above and beyond to help you in all the way they can. It’s sad to know they are not selling decor accessories anymore.
28 lutego 2026
Odpowiedź od Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Odpowiedź od Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Absolutely terrible experience with…
Absolutely terrible experience with Sofology.
Order Number: 3911156-2
I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.
To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.
Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.
Very disappointed and would not recommend.
22 lutego 2026
Odpowiedź od Sofology - Leeds
We are so sorry to hear that this has been the case Yasir, we are looking into this now and we will be in touch shortly.
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