Sofology - Dundee Recenzje 

2373
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Wynik TrustScore: 5 na 5

4,9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.

Reakcja na opinię

Oceniono na 3 z 5

Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z sofami
  2. również w kategorii:
  3. Dodatki do mebli
  4. Sklep meblowy
  5. Sklep z meblami do salonu
  6. Sklep z wyposażeniem domowym
  7. Tapicer

Napisane przez firmę

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Dane kontaktowe

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2373)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13 841

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Sofology Dundee. Excellent service.

Staff were superb. Informative, but not overbearing. Abigail, who said she was relatively new was exceptional. Handled everything like she'd been doing it for years.
This is my second dealing with Sofology Dundee, and it didn't disappoint. Fab stuff guys keep up the excellent work. 👍🏻👍🏻👍🏻

29 stycznia 2026
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Odpowiedź od Sofology - Dundee

Thank you for choosing Sofology!

Oceniono na 5 z 5

A pleasant, enjoyable experience.

Cameron & Abigail were well informed & gave me every detail I could possibly need, explaining everything clearly and patiently.
The proof of all this information will come when my furniture arrives!!

29 stycznia 2026
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Odpowiedź od Sofology - Dundee

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Oceniono na 5 z 5

Attentive staff giving us freedom to…

Attentive staff giving us freedom to browse at our leisure without any hassle.
Derek was experienced /friendly and very easy going and helped us once we decides on a sofa.

25 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Oceniono na 5 z 5

Great experience

Very helpful salesman. Gave us some good advice on products and wasn’t pushy. The shop was very welcoming for kids, giving our young boys some paper and crayons to keep them busy

25 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Derek was brilliant

Derek was brilliant. Can't fault anything.

26 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

Karen at Dundee Sofology was a great…

Karen at Dundee Sofology was a great help to us when we were deciding on a new sofa, Karen gave us advice, helpful tips and was very patient with us while we made our final decisions in store.

25 stycznia 2026
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Odpowiedź od Sofology - Dundee

Thank you for taking the time to leave a 5-star review!😊

Oceniono na 5 z 5

brian was very helpful and patient…

brian was very helpful and patient while we decided what sofa to purchase

25 stycznia 2026
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Odpowiedź od Sofology - Dundee

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Oceniono na 5 z 5

Great customer service

Great customer service , quality products and price . Salesman was lovely and knowledgable re products and gave us time to look around the store . Plenty choice to suit all tastes

24 stycznia 2026
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Odpowiedź od Sofology - Dundee

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Oceniono na 5 z 5

Great experience Brian the sales man…

Great experience Brian the sales man was great, explained what I was looking for and went over payments well

24 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Brian. Have a great day 😊

Oceniono na 5 z 5

Thanks Zee for being so helpful

Thanks Zee for being so helpful. We really appreciated your calm and patient manner. You gave us lots of information and choices which we needed. Looking foward to getting our new sofa.

24 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Zee. Have a great day 😊

Oceniono na 5 z 5

Great experience and customer service…

Great experience and customer service by Zee in Dundee. Exactly what we needed.

24 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you for your review. Another great review for Zee, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Zee was great

Zee was friendly, professional and explained everything.

24 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you for your review. Another great review for Zee, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Great place to buy a sofa.

We visited the Dundee showroom. From the minute me and my wife walked in, it was a very welcoming and friendly environment. We wandered round a bit and Brian came over and asked if he could be of any help.

We said we were just having a look and we had a quick chit-chat then he gave us a run down of where certain sofas were located.

We found a sofa that we liked fairly quickly and we spent a while sitting there and testing all the buttons and seat positions. Brian seen us and asked if we would like to know more about this sofa, so we enquired about the price and delivery schedule, etc and he was very helpful.

We then decided it wasn't a good idea to go ahead with the very first sofa we had practically sat on without looking at the others. So Brian, now knowing what our preferences and style choices were, told us where similar sofas were located. We wandered around trying all of them. We eventually bumped into Brian again and he asked us how we were getting on, we said he hadn't found anything else we liked and he asked us if we had tried a sofa in the other corner, which we hadn't. While this sofa was very nice and cheaper than the other sofa there were just little things that didn't quite make it as nice as the first one we had tried.

We went back to the first sofa again, Brian left us to weigh up our options for a while. We had decided what fabric and colour we wanted just as Brian came back. As we were going through the ordering process Brian remembered the sofa came in another fabric that wasnt located on the fabric rack. So he showed us the missing fabric that was on a nearby sofa. The fabric was very nice however we preferred our original choice.

Just as we were continuing with the ordering process, Brian asked us if he could bring over a trainee, which we said was perfectly fine. I cant remember her name unfortunately but she was also very nice. We all had a very nice chat throughout and the whole process was quick and seamless.

Would like to thank Brian as he was incredibly helpful and had vast knowledge of all of the sofas, he knew exactly which sofas to show us, which was very helpful in narrowing down our choices.

23 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Brian. Thank you for taking the time to leave a review 😊

Oceniono na 5 z 5

Great product, great service

Great product, great choice. Derek was very helpful guided us through the whole process.

23 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thank you for your review. Another great review for Derek, we will make sure to pass this on! Have a nice day.

Oceniono na 1 z 5

Rude salesman

I am a pensioner and am cautious about spending. I was advised by a salesman where the bargain sofas were. I talked to another customer who said ask if delivery would be free as she had negotiated with them for this. She joked with the salesman to offer me this.
Never saw a sofa but as I was leaving the salesman said if you can afford that coat ( I was wearing a long north face coat ), you can afford delivery. How dare he!!!!
The reply from sofology has an e-mail address. I typed a message to them, it was then returned, I was advised this e-mail does not exist. Oh dear, what a company. I replied saying I do not have any problems with their merchandise, just that salesman. Other salesman at sofa companies beside sofology were disgusted by his comment One salesman said it could have been a xmas present. I feel he was showing off to his colleagues as they were all together when he said it, all of them sniggering. How intimidating was that to a single female?

23 stycznia 2026
Opinia niezależna
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Odpowiedź od Sofology - Dundee

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Oceniono na 5 z 5

Buying a sofa

The salesman was helpful but not pushy

22 stycznia 2026
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Odpowiedź od Sofology - Dundee

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Oceniono na 5 z 5

A really nice visit

My wife and I had a really pleasant visit to Sofology in Dundee. We were after a new sofa bed. We met Karen who patiently showed us all the sofa beds available and we chatted and asked questions about each of them and she was very knowledgeable about the products available.

After looking at them all we ended up buying the first one we saw.

It’s a lovely Portabelo sofa bed, very comfy and a great price.

21 stycznia 2026
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Odpowiedź od Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Oceniono na 5 z 5
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Odpowiedź od Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Oceniono na 5 z 5

The purchase of our sofa was a hard one

The purchase of our sofa was a hard one due to size constraints but Brian helped us to find a solution for the space. Very helpful on the two occasions we visited the store

18 stycznia 2026
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Odpowiedź od Sofology - Dundee

Thank you for awarding us 5 stars Mrs Coutts

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