
Odpowiedź od Slotoro
Hi there!
We’re sorry to hear about your experience and understand how concerning it is to see a withdrawal cancelled and your balance apparently reduced.
We take this kind of issue very seriously and would genuinely like to investigate what happened in your account. A cancelled withdrawal and a change in the available balance can have different causes, so we would prefer to review your transaction and game history rather than make assumptions.
Please contact our support team with your account details so we can check the withdrawal and balance history and provide you with a clear explanation.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter for you.
Best regards,
Slotoro Team