Rollerdoors.net Recenzje 320

Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

A fantastic company and extremely helpful. Quality product and unbeatable pricing. Even when, on a bank holiday Sunday, I discovered that I had measured the opening incorrectly , I was able to conta... Zobacz więcej

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Oceniono na 5 z 5

Excellent communication. Perfect customer service. Pre arranged appointment adhered to with great communication on times. Fitting was simple and easy (correct measurement do help). Quick installation... Zobacz więcej

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Oceniono na 5 z 5

I have no issues in 100% recommending Rollerdoors they were extremely helpful when I was measuring up and answered all my questions. The delivery was on time and very well packaged with everything I... Zobacz więcej

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Oceniono na 5 z 5

This company absolutely has customer service at the heart of their business. Right from the very first call and contact it was not only the best price but also good quality, helpful service. As a b... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca drzwi garażowych

Napisane przez firmę

We are a family established business who manufacture, supply and offer installations of roller garage doors at very competitive prices.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

320 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good Technical Support

Good Technical Support, Well Priced, fast delivery & well packaged.

19 maja 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Hi Dave, thank you for your kind review we are delighted to hear you are happy with our service!

Oceniono na 5 z 5

Brilliant garage door company

The roller shutter door that we ordered was delivered on time.
Best value that we researched.

Easy to fit and brilliant after sales service

Works superbly and looks really nice.

18 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much Peter! We appreciate you choosing us for your roller door.

Oceniono na 5 z 5

Delighted with my roller door

Delighted with my roller door, personally collected from the factory and was super impressed with the facility, installation was simple, as was the set-up of limits. Online videos were ideal to keep me on the right track. Fantastic after care with factory phoning to enquire on how my install went. Highly recommend

12 maja 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Hi Jason, many thanks for the lovely review.

Oceniono na 5 z 5

A happy customer

The communication with Rollerdoors and quality of the door were both very good. It was straight forward to fit but help and advice was available had I needed it. Everyone I dealt with were polite and friendly and I even got a courtesy call a few weeks later to check I was happy and that everything had gone smoothly. Who else does that nowadays!? I would certainly order from them again.

11 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Hi Adrian, thank you very much for the kind review, we are delighted to hear you are happy with your door.

Oceniono na 5 z 5

Fantastic company

Fantastic company
The door is very good quality
I ordered golden oak laminate looks amazing and I nice modern looking oak colour
Fitted it myself wich was quite an easy process got stuck a couple of times so rang the company up they answered straight away and were more than happy to help with my queries
The door arrived within there delivery dates
Also was very happy with the price of the door and delivery cost
I rang them a few times before I ordered the door and they were very helpful in answering mi questions
Brilliant company I can highly recommend them
10 out 10

10 maja 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you for the lovely review and for your order, we are glad to hear you are happy with the door and service provided.

Oceniono na 5 z 5

First class service

I ordered 2 mini roll garage doors from Rollerdoors.net at the start of April. The service provided from order to the delivery of the doors was first class. Installation was straight forward using the instructions on the website. I received a call from the team to check the installation had gone to plan and I was happy with everything which was a nice touch. I would recommend this company to anyone looking for top quality roller doors.

8 kwietnia 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Hi Ross, your kind words are much appreciated and thank you for your business!

Oceniono na 5 z 5

The company were great to deal with.

The company were great to deal with.
Really helpful and the garage door was delivered quickly.
Great quality door and a affordably price.
Would definitely recommend to others.

1 lutego 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for your feedback Rachel! Glad you have been happy with our service.

Oceniono na 5 z 5

What a great product!

Great product. Easy yo install and great support if needed. Would highly recommend.

1 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much Derek! Glad you have been satisfied with our service.

Oceniono na 5 z 5

Easy to use ordering system

Easy to use ordering system, always someone there to help if needed. Have used several times now and will do again.

20 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for the feedback Andre. We appreciate you choosing us for your roller doors!

Oceniono na 5 z 5

I'm a happy customer!

This was an order for a security shutter, a product I have struggled to find on sale elsewhere. This was delivered at the time scheduled, is of good quality and fits the 3m wide aperture very well with a smooth operation when raised or lowered.

14 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much Don. We appreciate your feedback and glad you like the shutter!

Oceniono na 5 z 5

Highly recommended.

Easy to order and arrived on time. Installation videos were very useful preparation. Removal of existing door and basic installation of the new roller door took a whole day. It is relatively easy to do but 2 people are required at certain, critical times. Electrics are straightforward. External manual override, sealing wall/rail gaps and fitting upvc cladding took another day.
Overall, very pleased with the Rollerdoors.net experience. Many compliments from neighbours too!

1 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you Robert!

Oceniono na 5 z 5

Great end to end experience

Great end to end experience, as i work nearby I went into the factory to see the product and production prior to purchase, all the staff where brilliant and very knowledgable about the ranges of door available, I fitted the door myself with the help of the fitting guide and video which are both easy to follow, I would recommend anyone giving this company a go well worth it excellent quality and I can’t stop using the garage door instead of the front door and I don’t think that novelty will wear off. Ordered door and the expected delivery date was around 2 weeks we took delivery within 5 days.

13 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for the feedback Mr Humphries! We appreciate your custom.

Oceniono na 5 z 5

Better than expected

Good to deal with, good product and easy to install. Makes it much easier for elderly in-laws.

11 stycznia 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thanks Michael, glad you were happy with our product.

Oceniono na 5 z 5

Good value, and good service

The mini-roll garage door was very good value. The office were very helpful when I rang with queries, and the videos helped make the installation simple - just a few hours for a keen DIYer!

1 lutego 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thanks for the review david, we appreciate your custom!

Oceniono na 5 z 5

A great replacement door for our…

A great replacement door for our garage. Relatively easy to fit, however there was some trial and error as none of the online instructions related to exact door we had. However once it was in, it works fabulously - and looks great.

8 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for the feedback Chris! Glad you like our product. Would you mind just letting us know which areas you thought that the instructions did not cover so we can get this resolved? From our records, you had the Mini Roll Garage Door.

Oceniono na 1 z 5

WARNING avoid at all costs

WARNING avoid at all costs. Delivered a door damaged in 8 places. After a lot of back and forth and threatened legal action they sent a couple of ‘fitters’ out to repair. They managed to fix a few areas of damage but also created a number of new areas. I’m left with a very unhappy customer. Requested a refund which was refused. Also refusing to repair the additional damage. Terrible cowboy company. Trying to deal with Jay (who claims to be the entire quality control department) and Lewis is like talking to a brick wall. I have tonnes of evidence. They tried to blame me for creating all the different types of damage including scratches dents and finger marks in the paint. So I'm guessing they will reply to this review saying more rubbish to that effect. Also they’ve illegally withheld my warranty. I’m in the process of filing a claim to enforce my refund.

10 marca 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Hi Dan, we do not appreciate this review being left without the full version of events being outlined. We delivered the door on 27th January at 16:21 and we had contact from you on 29th January saying that slat no.2, 10 and 20 was damaged. I then asked for the photos of the damage in the packaging which you could not provide. The photos sent post installation show vertical marks which correspond to the door getting caught on something as it is lifted into place. You then also requested a full replacement door along with a refund for the installation amount we show on our website. I am not sure how reported damage of 3 slats correlates to what you were requesting. As we install around 30 doors a week ourselves and do not have this issue, it was quite clear something was not right from the beginning. The request was more based on compensation and full replacements than getting this remedied.

As a gesture of goodwill, we agreed to come to site to replace these slats for you as we always try and be as fair as we can. However, 3 slats then turned into 2,9,10,11,12,13,14,20 when you emailed again on 30th January. You had already done a full inspection of the door but the slat number changed from 3 to 8 slats that we do not agree with. However, we came with 8 slats to replace these so that we could bring a quick amicable solution to this and ensure your customer was happy with everything.

We attended on the 4th of February (less than a week from the reported damage) to get these replaced for you. When we turned up, the premises was a building site with mounds of building sand and the door was covered in grit and debris. The grit and debris on the door is clearly evident on the first photos you sent to us. We had to first of all clean the door to identify the marks which were not clear and replaced the ones that had been numbered in the last email. Once replaced, we sent the door down for inspection to make sure you were happy with everything. A photo was then taken for our records and the person present on site signed it off. The installers then sent the door up and said to keep it open whilst works were taking place to prevent damage on the slats from grit & debris. You said in your last email dated on 7th March at 5pm that you were not on site, and nothing was signed off but in your letter attached to your email on 4th February at 20:05 you said you had to show them the areas of damage when they were on site.

You then said you had photos that include time, date and geolocation on the 7th March to support your opinion that there was damage caused by our installers. Our photo taken on 04-02-2025 14:36:14 does not show any damage so does not correlate with what you were stating. Therefore, I asked for these photos to be sent on the 10th of March which I have not had a response to. Instead, you have chosen to leave a nasty and defamatory review which does not give a true version of events. We have tried to resolve this with you quickly and amicably by visiting, replacing the slats, waiting for it to be inspected and signed off. At no point was any other damage outlined to our installers on site or noted before being signed for.
The door does have a 2-year parts warranty as stated on your invoice so I am not sure why you are saying your warranty is being withheld?
We do not appreciate being called a "terrible cowboy company" as this is definitely not how we act or trade and our many other reviews verify this.

Oceniono na 5 z 5

Door was exactly as described, great quality

Door was exactly as described, good quality, well finished and a doddle to install. I installed it in about 2 hours, only needing an extra pair of hands to offer it up and get the first fixings in.

22 lutego 2025
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for your kind feedback. Glad to hear you like our product!

Oceniono na 5 z 5

Roller door install

The process of ordering the doors was fairly simple on the website and I emailed with queries about things I wasn't sure about and got a quick response. The roller door arrived quicker than was expected. we elected to install it ourselves, i have quite a bit of DIY experience and found it reasonably easy to install, however for getting the curtain up onto the mechanism you need 2 or 3 people as it's quite heavy and awkward. i did have a query trying to fit the external emergency access which was again answered quickly. All in all a very good experience from start to finish. very pleased with how it looks and operates.

24 grudnia 2024
Opinia niezależna
Logo Rollerdoors.net

Odpowiedź od Rollerdoors.net

Thank you very much for the feedback Chris. We appreciate your custom!

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