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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Delay with Evri loosing parcel, Pro Plates replaced and sent them to us. Eventually it was sorted, would be nice if they had responded earlier but ultimately we got our parcel. Thanks for sorting.

Oceniono na 1 z 5

Have sent a number of emails that 'bounce back' and a contact form with no response. They do not answer phones either. Ordered 4th October, now 27th of October and order still at processing, not even... Zobacz więcej

Oceniono na 5 z 5

We happened upon Pro plates whilst searching for gym equipment online & was sceptical because the price was so reasonable and the product looked so impressive. We risked it and ordered an Olympic... Zobacz więcej

Oceniono na 3 z 5

Delivery is extremely slow - waited a month for what was promised as a 10-14 day delivery. The main advantage of the site is the price, and the equipment is perfectly fine quality However its quite... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

258 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Avoid at all cost

Delay with Evri loosing parcel, Pro Plates replaced and sent them to us. Eventually it was sorted, would be nice if they had responded earlier but ultimately we got our parcel. Thanks for sorting.

2 października 2025
Opinia niezależna
Oceniono na 1 z 5

Zero customer support

Purchased a show plate from Pro Plates, a proof was sent to check the custom logo was correct, and the proportions look off, so I questioned that and asked if it was a standard number plate size. I was told it was.

However, when it finally affixed, it was a tiny little sticker, bearly bigger than a business card!

Trying to get any form of customer support is neigh on impossible, and I’m stuck with a useless and overpriced sticker!

Avoid this company and use one that cares about its customers

24 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Illegal plates!

My son ordered plates some time ago and has been driving on them for some time, but has recently been awarded a £100 fine for them being illegal, picked up on camera. We contacted Proplates who said they were completely legal. Another number plate company highlighted that they thought they were illegal because they had a tiny audi logo at the bottom of the plate. This is offered as an option when buying road plates without any explanation that it makes your plate illegal. Now, my son has to buy new plates on top of the £100 fine.
This is the second time I have written this review, as the first one was not published! I have noticed a similar review in September. Proplates....you need to explain things properly on your website and be fair to your customers instead of falsely attracting business.

1 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Order not received

Order not received, communication really poor. Don't order from this company. Still waiting for my order to be sent to the address on my order.

19 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Be warned ⚠️

Be warned ⚠️ do not buy from this company. My son purchased one of their number plates which is advertised as being road legal. He has now received £100 fine from the police for using stick on number plates with fake markings. These number plates are not legal and it's false advertisement. Save yourself some money and a police fine.

2 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely disgusting company .😡 After…

Absolutely disgusting company .😡 After numerous emails, phone calls to this company and still no reply. After ordering weights on the 12th of May and still no delivery (12th June 2023) They have taken my money £129.99 grrrr and I have no weights grrrr 😡Not good enough.

12 maja 2023
Opinia niezależna
Oceniono na 1 z 5

No longer trading but website still takes orders???

I ordered with ProPlates a couple of years ago during Covid and was really happy with everything, so when I needed some more kit I ordered with them again. This time was not a positive experience though. The funds were taken, but I never received a confirmation email. I tried to contact them and got a bounce back email. I then tried to contact the parent company but never received a response. Their Facebook page also seems to have gone quiet so I'm not sure if the company is still trading.

12 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Awful in every way!

Product over priced when its received with poor finish, rust and scratches.
Product extremely late being received.
Even worse customer service as they try to blame everything on the customer and then they stop replying to you when you get angry.
Avoid like the plague!

5 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Lack of communication

I ordered a set of weights costing over £2,500 on Mar 23rd 2023, was told they would be 10-15 workdays, I then was told that the order had been made and would expect an email soon with a delivery between 1-3 days. It has been another week and still no communication. I have emailed several times but still no reply. There is no phone number to call so I’m getting very frustrated.

24 kwietnia 2023
Oceniono na 1 z 5

No delivery, no communication.

Placed an order on 28/2/23, total order of £53, funds taken from account and my order has not arrived yet (15/4/23). Emailed multiple times and received no response back, messaged on Facebook and instagram, no replies. Communication is very poor and I will not be ordering again. Basically robbery.

15 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Worst customer service

Worst customer service I’ve ever experienced. Previously ordered from pro plates a couple of times and been very impressed. But my last order was delivered 6 weeks late. When I chased it up after the first couple of weeks I received a response which was simply a lie (it will be dispatched next week). A week went by to which I didn’t receive it. I followed up with 4 further emails and received no response at all! I tried to call and left a message to which I got no response. I was left convinced it wasn’t coming at all. Then last week I got a text saying it would be delivered the next day, and it was. But still no response or apology. I’ll be ordering from elsewhere from now on as I would rather not give them anymore money.

4 kwietnia 2023
Oceniono na 2 z 5

Still awaiting my order and…

Still awaiting my order and communication has stopped. I did get a response to my first query on the whereabouts of my order but haven’t had a response to 3 emails since then chasing my order. Ordered on 9th feb… no paint, standard clear finish of the steel.

27 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Terrible terrible company

Terrible terrible company. I Cancelled my order as they are just so poor. Yet to receive the refund . All I ordered was 4 x 0.25 weight plates. My advice would be if they can’t even fulfill this tiny order then they are a struggling company. Steer well clear!!!!!!!

26 grudnia 2022
Logo Pro Plates

Odpowiedź od Pro Plates

Hi Daniel,

As I can see, after some courier issues causing delays, on the 22nd December, you requested for the order to be cancelled and refunded. This is why you have not received the order.

I can see on the email thread that you were advised by our customer service team your order had been finalised and shipped on the 19th December via a Royal Mail 48hr service: this is also recorded on our order system. Unfortunately, the delivery was delayed due to the ongoing RM strike action and build up of shipments this has caused. You were also informed about this on the 23rd December.

As you requested, this was cancelled and fully refunded on the 23rd December - within 24hours after you had requested to cancel the order. Unlike standard procedures, we did not deduct shipping/return fees even though the order was cancelled whilst in transit and the delays were out of our control.

You should allow 3-5 working days to receive the funds as you have already been advised by our customer service team. Given the Christmas and New Year's holidays, this may take longer as there have been multiple bank holidays - it has currently been 3 full working days since the refund was processed so you should receive the funds over the next couple of days if you haven't already received them.

We apologise once again for any inconvenience caused by the delays.

We hope this can help ease your concerns and can clarify the reasons why you have not received your order.

Please contact our customer service team if you have any other questions.

Thank you,
Pro Plates

Oceniono na 1 z 5

Truly terrible quality

Items are very low quality and arrived damaged and very worn, to the extent that I’m pretty sure they’re second hand. They're literally covered in scratches and imperfections.

No where near the quality the price tag and website indicates. This purchase stings a bit, I regret buying from pro plates immensely.

22 grudnia 2022
Logo Pro Plates

Odpowiedź od Pro Plates

Hi Freddy,

We are sorry to hear you are disappointed with your purchase.

I have looked into this and can see you have submitted images of 4 bare metal items with some visible markings. Unfortunately, the marks you are referring to as signs of damage or wear, are the markings found across bare metal (the finish option you ordered). We do not hold stock and so all items are manufactured to order in our warehouse so I can reassure you the items are not pre-owned or used in any way before shipment: once the items are manufactured and finalised, they are QA checked and packaged for shipment that afternoon and delivered within the next 1-2 days.

It is advised on our website (FAQs page, product descriptions and TCs), that the appearance of bare metal products can vary as the metal is not coated - it is raw steel which is cut and linished only. If a sheet of steel supplied to us has markings or scratches on, unfortunately we cannot rid these without applying additional manufacturing and finishing processes such as the powder coating or plating options which are also available on our website for an additional cost.

We strongly recommend powder coating items to customers who would like a higher-spec finish; it also protects the steel against surface rust. If you would like to return and have the items powder coated, please contact our customer service team and they can help arrange this for you, although additional costs will apply.

Once again, we sincerely apologise for any cause for concern and hope this information has helped clarify the issue for you.

Best,
CJ

Oceniono na 1 z 5

NO PRODUCT, NO REPLY!!

No product and no reply. Cannot contact anyone and emails bounce back.

Was given 5-10 working days as delivery time and that was beginning of November.

Should have known as I had the exact same issue before with a larger order from these. I wanted to complete my set.... SILLY ME!

13 grudnia 2022
Opinia niezależna
Logo Pro Plates

Odpowiedź od Pro Plates

I have checked your order (placed 8th November, for 4 x 1.25kg plates, orange powder coating) and can see you have received a response to your recent enquiry earlier today. Your order was fulfilled on the 7th December and you were sent a tracking link for your reference. This is slightly longer than our 15 full working days lead time for powder coated items for which we apologise for any inconvenience caused.

I have checked the tracking and can see there is a delay with the shipment on UPS’ behalf which we cannot be held liable for.

We have contacted UPS to find out more about this for you and have advised you that we will be in touch as soon as we have a response from them. However, if you wish to contact them in the meantime please do - your tracking number is: 1ZA8E6446830353369

We apologise once again for the delay and any cause for concern.

We hope your item is received in due course.

Many thanks,
MC

Oceniono na 1 z 5
Logo Pro Plates

Odpowiedź od Pro Plates

HI Daniel,

I have checked your order for you can see this shipped via Royal Mail on the 2nd December - 3 days ahead of our lead time. Unfortunately, I can see your delivery was impacted by the Royal Mail strikes and was not delivered until the 8th December. I do apologise about this delay however, Pro Plates cannot be held liable for any delays on the courier's behalf as this is out of our control.

I hope you are pleased with your item now it has been received.

Apologies for any inconvenience or concerns caused by the delayed delivery.

Many thanks,
AW

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