On Running Recenzje 316

No updates on returns .. Sent a pair of On cloud shoes back for refund over 5-6 weeks ago . On confirmed receipt .. that was the last contact . Been chasing via their awful BOT CHAT , which simply cuts you off as soon as it decides the chat is over. Awful service .

This has been the worst experience I've ever had buying a product from any company. I ordered a pair of running pants on June 15th and was told they would be delivered by June 18th. When they didn’t arrive, I contacted customer service and was informed that the package was considered lost. I asked for either a new product or a full refund.

Since then, I’ve sent three emails and spoken with both the online chatbot and what was supposedly a real customer service agent (five times) — though they also felt like a chatbot. I have repeatedly asked for my money back, and each time I’m told to "be patient," that the issue is "being handled," and that someone will contact me the next day. That never happens. I still haven’t received my order or my refund. One time, the customer service agent just left the conversation.

It honestly feels like this company is running a scam. I would never buy anything from them again — not from their website or from any other store that carries their products. They clearly have no respect for their customers or for customer rights. The way they’ve handled this situation is completely unacceptable.

I was warned about this brand, but I just had to try them for myself. Ordering online was a breeze, no issues there, and shipping was excellent. But, these shoes are poorly made, stiff pieces of garbage sewn and glued together. The insoles are so thin, it feels like wearing no shoes on concrete. No padding. No cushion. Tight toe box. My feet were in so much pain from wearing these shoes. I didn't return them because I did attempt to tolerate wearing them multiple times over several weeks. Just an overall waste of money.

you should run from this group, I ordered shoes and never received the product, I reported it as fraud with my bank who credited back the amount of money ON stole from me

Bei dem im August 2024 gekaufte ON | Herren Wanderschuhe Cloudwander Waterproof löst sich im Fersenbereich der Stoff auf.
Wurde ca. 30-40 mal benutzt.
Hatte noch nie so eine schlechte Markenqualität und wechsle wieder auf Adidas zurück, diese halten um ein vielfaches länger !

Die Schuhsohle ist bereits nach knapp 4 Monaten kaputt - bei normalem alltäglichem Gebrauch. Dafür soviel Geld bezahlt zu haben ärgert mich schon sehr!
Werde nie wieder Schuhe dieser Marke kaufen!

I had a terrible experience with On Running. I placed an order (Cloudultra 2) for $180, and after more than two weeks, I still haven’t received it. I’ve emailed them seven times, and every time they give me the same excuse — that “the carrier hasn’t picked up the package.” They offer no solution and no refund, and even suggest I deal with my bank instead.

This is unacceptable and very unprofessional for a company of this level. I’ve lost time, energy, and trust. Now I have to dispute the charge with my bank because they refuse to take responsibility.

I will never buy from them again, and I strongly warn others to be extremely cautious with this brand. What looks like a serious company can turn out to be a huge disappointment.

Ein paar Jahre angenehm beim Gehen zu tragen, für das Laufen ungeeignet, da sich Steine in den Sohlen sammeln.
Nach ca 5 Jahren lösten sich bei mir die Sohlen von beiden Schuhen. Und das für weit über 100€. Ich habe sie jetzt dorthin getan, wo sie hingehören … in den Müll 😡

I have had quite a few trainers from On running. I find I am different sizes in different style so have had to send some back and had no issues. Had one pair which the waterproof was faulty, they sorted out speedily.

keine Einsicht, Schuhe quietschen, wenn sie beim Regen oder auch nassen Boden bewegt werden. Das hält auch drei Tage danach an und die Schuhe werden nicht ersetzt oder eine Lösung gefunden. Das fällt nicht. Unter Garantie ist die Aussage bei solchen teuren Schuhen eine Unverschämtheit nie wieder.

Nicht zu empfehlen!!
Das Positive vorweg: die Schuhe sind bequem und es läuft sich herrlich darin, darum habe ich mir auch ein 2. Paar gekauft, obwohl sich das erste Paar von innen auflöst....ABER die Qualität in Anlehnung an den Preis ist unterirdisch.
die Sohle quietscht (was nach vielen Mails mit dem Customer Service von On an meinen Füssen liegt), der Schuh löst sich von innen auf und das Innenfutter ist total durchlöchert und durchgescheuert. Der Schuh war kein halbes Jahr alt, als die ersten Löcher entstanden sind. Das Quietschen begann nach einer Woche (und es gab natürlich keinen Umtausch) - und das bei einem Schuh, der 180 Euro kostet......unverschämt.

Jede andere Marke bietet deutlich mehr Qualität in der Verarbeitung und Langlebigkeit der Schuhe.

Please I beg of you, do not come close to this company in any way, it's been more than 2 weeks since I ordered 1 pair of shoes, and nothing has turned up, this company does not want to take ownership or do anything for the carrier, HOURS spent trying to resolve this, with £140 down the drain with nothing to show for it, it's insane that a company like this is allowed to operate

Ich habe 180,- EUR für meine On Cloud 5
Waterproof bezahlt und nach dem ersten Regen quietschen die Schuhe schon! Laut dem On Service ist es kein Garantie Fall, denn das ist ja normal das Schuhe nachdem Regen quietschen und auch danach nicht mehr aufhören zu quietschen. D.h. Ich bezahle 180,- für Schuhe die bereits nach dem ersten Regen quietschen, obwohl sie als Wasserdicht verkauft werden. Also ich empfehle keinem die On Schuhe zu kaufen. Es gibt andere Hersteller wo günstiger sind und qualitativ einfach besser und die sich auch um die Anliegen ihrer Kunden wirklich kümmern!

Nearly a month after ordering and still no shoes....

Bunch of emails and a couple of live chats later and my package is still "awaiting carrier pick up"..

On one live chat I was told it would turn up "sooner or later"

Nice work on...

Overrated, average design and comfort, pricy for low-quality shoes, I ordered a pair of trainers just looking cheap quality.

That was the most creative solution they could come up with.

I bought the ON Cloudmonster Hyper shoes, my second pair from ON. Same size, perfect fit, so sizing was not the issue.

What was the issue? BURNS. Not regular blisters, burns. After several runs, the shoes consistently caused painful friction burns on my feet. I gave them a fair chance (over 40 km of use), hoping it would stop. It didn’t.

Then came the warranty process, an absolute circus. Multiple emails, photo requests, and polite back-and-forths… all for a canned response blaming my feet.

No refund. No exchange. Just a worthless explanation about “fit” issues, despite the shoes being my correct size and my history with the brand.

I’d love to attach photos of the burns to show I’m not exaggerating—but unfortunately, Trustpilot doesn’t allow image uploads.

So yes, I’ll absolutely keep recommending ON to anyone who enjoys painful burns on their feet for just €230. What a deal!

Die Schuhe quietschen nach kurzer Zeit. Kundenservice schreibt, dass das quietschen kein Garantiefall ist. PayPal leht den Fall auch ab. Ebenfalls schreibt der Kundenservice, dass man passende Schuhe kaufen soll, wenn man breite Füße hat. Schuhe für 180 Eur gekauft und kann sie nicht mehr nutzen, weil das geqietsche nervt.

Fantastic Regent Street store. Amazing shoes. Terrible customer service. Trying to return a pair of shoes purchased in shop but return by mail. Totally impossible! Return request has to be referred to a different department. Who are on holiday. 3 days later still waiting for a reply to my emails. Its a premium brand with premium prices but totally unacceptable customer service. Get agrip On.

Jackson (On Running is helpful) thanks
But took 2 weeks for my refund to be actioned. Still thankful

Ref to ORDER: Order #ON272895581477

Maybe just giving thumbs down to the logistic who sent me the wrong item.

I recently had a truly frustrating experience with customer service that was, hands down, the worst I've ever encountered. It felt as though they were completely indifferent to their customers' concerns. It's disheartening when support feels more like an afterthought!