On Running Recenzje 316

Ich habe das zweite paar leider!
Sie sind jetzt nicht mal fünf Monate alt und das Material fängt an zu brechen.
Das waren für mich 100% die letzten über 160€ für solch eine Qualität.
Die Firma ON sollte sich schämen so ein Produkt auf den Markt zu bringen.
Ich zu empfehlen!

Stay clear of this company!!!
Returned goods , on accepted they’ve got my goods way back on 29:7.25 still bit been refunded my £125 !!
Rang twice customer service is absolutely disguising, I asked what complaints procedure was didn’t have a clue what it was , couldn’t put me through to a manager . Promised twice now I’ll have my money still waiting !!
This amount of money is a lot to me and doesn’t look like I’m gonna get it !
Customer service is non existent !
Will not be buying this brand ever again

On bad Quality trainers, l do not recommend them at all. I am impressed how many many bad reviews. I will never buy them again, expensive and bad quality.

Worst customer service ever. Bought twice on line both dispatched from Hong Kong warehouse. First time took more than two weeks to receive. CS was irresponsive. This time it never arrived. The parcel sat in SF Express warehouse for 10 days unaccounted for. No progress. I had to reverse-track back to find out that On Running has provided wrong contact information resulted in the currier was unable to submit custom clearing. Funny thing is no one moved a finger, not On not the currier. Everybody just sat and waited.

I had to contact On and SF express the same time and investigated the case on my own and became a messenger among the two parties and reported to customer service and reminded them what they needed to do.

The CS team even called themselves “On Happiness Delivery” there’s nothing happy about it. Everyone is stupid and lazy with no common sense nor professionalism. They might as well as change their name to “On Stupid Delivery “ which best described them.

It’s been over 10 days since I place order the parcel is still no where to be found. Hopeless. Am going to escalate this to Switzerland office and its The consumer affairs bureau in Switzerland. I’m sure I am not the only one being abused but it’s toxic practice and most certainly not gonna be the last one either.

The worst company I ever ordered from, it’s been over a month and still didn’t get my refund, and they have the worst customer service ever, not even sure if they actually have one because the answer only on email once every week at best

Die Schuhe sind sehr bequem, das war auch der Grund sie zu kaufen, ich habe schon mehrere Paare erstanden. Soweit zum positiven. Jetzt das Aber. Die Sohlen laufen sich extrem schnell ab, dass das Material so weich ist führt aber nicht mal dazu dass der Grip z.B. bei Nässe besser ist. Bei MTB Reifen mit wenig Verschleißbeständigkeit gibt es wenigstens guten Grip bei Nässe. Das kommt also entweder von billigem Material oder ist bewusst so gemacht. Das Innenfutter reibt sich ebenfalls sehr schnell durch. Nächster Punkt, an der großen Zehe am Übergang vom Netz zum Vollmaterial reißt der Schuh auf, das hatte ich schon 3x, kenne ich auch von Freunden und Bekannten. Für Schuhe, die 160 Euro aufwärts kosten ist das untragbar. Wenn ihr an der Qualität nicht deutlich was ändert, fällt euch das mal auf die Füße. Es gab genug Firmen wie Esprit, Benetton, die meinten sie könnten den Leuten den größten Ranmsch unterjubeln und das würde ewig so weiter gehen

Oh dear. Quite possibly the worst customer experience I have received in years. This company has got it very, very wrong. They clearly place absolutely no value on the customers who buy their shoes.
They need a complete review of the their people and process.
They make it impossible to contact them too, which normally tells you everything you need to know about the value they place on the customer.
I genuinely hope the leadership team read the reviews. They should be utterly embarrassed with what is going on within the company.
I doubt I will ever see my shoes, which is possibly a good things as at least I can get a credit card refund and go to a company that wishes to impress customers and grow.

Bei meinen 3 ON Schuhe sind jeweils nach Ca. Einem Jahr an der rechten Seite der Stoff gerisse8n - auch löst sich im Versenbereich der Stoff. Dafür sind die Schuhe einfach zu teuer. Eine Reklamation über das Formular ist nicht möglich weil der Kassenbeleg bzw. Die Artikelnummer nicht vorliegt.

Estoy intentando hacer una devolución en su web online y me da error. Nadie contesta ni lo soluciona.

Bei jedem meiner Cloud 5 Schuhe gab es nach ca. 1 Jahr Risse im Stoff. Bei der ersten Reklamation gab es einen Rabattgutschein. Da die Qualität eher schlechter geworden ist werde ich keine überteuerten ON Schuhe mehr kaufen. Gutes Marketing schlechte Qualität.

I seriously wish I had seen these reviews before handing over £300 to these absolute scammers for two pairs of garbage trainers!

I was gifted a pair while in Canada just a month ago, and within days of wearing them, a tear showed up in the heel. Barely used—and when I reached out, they refused to do anything about it because I didn’t have a receipt. Ridiculous.

Then I made the mistake of buying another pair—a black set for everyday wear. Within two weeks, the glue started peeling between the sole and upper. Pathetic quality.

When I asked for a refund, they had the nerve to say they’ve been worn—of course they have, that’s how I found out they’re falling apart! Now I’m being forced to chargeback through Amex just to get my money back.

2. Paar On Schuhe (Cloudroam Waterproof ) wieder nach knapp 3/4 Jahr defekt!
Bin sehr enttäuscht von dieser Marke! Preis/ Leistung stimmt einfach nicht!

Gestern kurz vor Mitternacht für 2 Paar Schuhe (mit denen wir bis auf die schnelle Abnutzung absolut zufrieden waren) einen Garantieantrag eingesendet, heute um 09:00 Uhr die freundliche Antwort samt Geschenkgutschein in der vollen Höhe des Betrages plus Versandkosten erhalten.
Bin absolut begeistert vom tollen Kundenservice und den Schuhen, die dieses Mal hoffentlich länger halten.
Kann die negativen Bewertungen aufgrund meiner persönlichen Erfahrung überhaupt nicht nachvollziehen.

On Schuhe sind 9 Monate alt. Ich benutze die Schuhe nur selten und auch nicht als Laufschuh Sie sind sehr bequem und zum Spazieren gehen für mich optimal. Leider sind sie jetzt kaputt. Der linke Schuh hat ein Loch vorn am großen Zeh. Das dürfte bei diesem Preis nicht passieren. Zumal ich ihn nicht oft an hatte. Normalerweise dürfte ich keinen Stern für diese Schuhe vergeben.

Meine ON Sneaker Damen habe ich Donnerstags reklamiert wegen eines Defekts im Mash . Am nächsten Tag hatte ich die Gutschrift für ein neues Paar im vollen Wert. Sehr netter, reibungsloser Kontakt

Terrible. Purchased a pair of 4.5 ON trainers next day delivery. They were too small so I returned them the same day for an exchange to a size 5. Over 2 weeks later having found ON's customer service number in the Philippines I spoke at length to a lady who confirmed they did not have the size 5. I asked for a refund... she said it had to be sent to a different department to be verified... and it would be 3-5 days to refund. No refund... spoke with the same lady today... same conversation she would put it through for a refund... although she had supposedly already done this over a week before... she now said that she doesn't know when it will be refunded ...I would like my money back please On Running. Won't be buying another trainer from you guys.

Only gets a one as you cant rate a zero

had a pair of trainers at £160 which have only been worn a few times and the insole has started to wear down after only two months of ownership.

Spoke to ON who said its not part of the warranty and offered a 20% discount off a new pair - why would i buy a new pair when the current pair doesnt even last two months - been told to take the current shoes to a running specialist to get some new insoles fitted!!!! Great service - NOT!!!

Schuhe 1/2 Jahr alt quietschen wenn sie nass werden
Gewebe löst sich seitlich auf
Kauf ich nie wieder

I bought a pair of ON running shoes from their Regent Street store in London on June 8th, expecting top-tier performance given the premium price. Unfortunately, the shoes turned out to be extremely uncomfortable – after a single run, I experienced serious pain in my legs and back. Hoping to resolve this, I cleaned them and returned to the store on June 22nd, expecting a refund or exchange.

The store refused to accept the return and told me to call customer service, assuring me they'd help. I called on the spot, and customer service confirmed that they could process the return, and asked me to send photos and details via email.

I did exactly that within an hour, but that’s where the nightmare began. I didn’t receive any reply for days, so I followed up – multiple times. I called again and was told someone would respond soon. Still nothing. I sent additional emails on June 23, June 26, and July 2 with no response whatsoever.

Finally, on July 8th, after nearly two weeks of being ignored, they asked for my name and address AGAIN – information I had already provided. After several more emails, they eventually refused the return, claiming the shoes had been used too many times — even though I had told them from the very beginning that I had only used them once before the first contact, and they said the return would still be accepted.

They offered me a 10% discount code as compensation – an insult, frankly, considering the time, effort, and patience I gave them.

This was by far the worst customer service I have ever experienced. Disorganized, unresponsive, and completely unreliable. They made empty promises over the phone, ignored emails, failed to follow through, and then tried to change the rules at the end.

Avoid ON at all costs. The shoes didn’t live up to the hype, and their customer service is absolutely shameful. Save yourself the headache — there are far better and more supportive brands out there that actually stand behind their products and treat their customers with respect.

I ordered some socks to go alongside my On Roger trainers. I’d previously had issues with returns taking a while to process with Royal Mail Collections and not issuing returns labels but these we’re sorted. Ordered last week and told delivery by Wednesday, it’s now Saturday and told cannot give a refund for being lost until at least Monday (4 business days after last scan) while Royal Mail are also being uncooperative. Customer Service is really poor, out of hours emails are not returned and the live chat agents are quite limited in what they can do. I won’t be ordering direct again from On and will order from a retailer like Foot Locker or Footasylum as I do like their product.