On Running Recenzje 316

nice desing and decent quality but comfort was average for the price

Der Erfolg ist dem Unternehmen in den Kopf gestigegen. Reklamationen werden mit Standarschreiben abgelehnt. Nach einem weiterer Nachfrage kommt dann ein Angebot mit einem Rabattvorschlag den ich bei den meisten Sportgeschäften auch erhalte. Diese Schuhe sind ihren hohen Preis einfach nicht wert. Kann ich absolut nicht empfehlen.

placed an online order with On Running (UK) on December 1st. After more than 30 days, I have not received the shoes and no refund has been issued.

Customer service has been extremely disappointing. Despite multiple attempts to contact the company, I have received no clear answers, no updates, and no solution. The lack of communication and accountability is unacceptable for a brand of this size.

This has been a very poor experience, and I would not recommend purchasing from On Running until their customer service improves. I never gonna buy again.

This company is a joke, they care about nothing but money. They are charging stupid prices for poor quality merchandise. The lettering comes off all clothes, the trainers are very badly made. If you complain, they dont care or help in fact they are just rude.

If you want to risk never getting a refund buy from their website. Beyond awful is an under statement. The only wany of contacting them is via a bot, when you do eventually get put through to an agent it's even worse. They are not in the UK don't understand basic questions and an alien would have been more helpful. Currently waiting for a manager to email me, i won't he holding my breath. I did pay on amex thankfully so i will be contacting them.

Honestly, this is the worst company I have ever dealt with in my life. I had an order returned back to them and they have taken zero accountability. They have palmed me off to Royal Mail and the order was supposed to be in my possession in August. It is now November and I have not seen this order once. I have tried to get help from them because the order was a lot of money, and I keep getting the same response.

“After looking into your case, it seems that the issue has been reported from your account multiple times in a short timeframe. For this reason, we cannot accept your refund request. Thank you for your understanding.”

Yes of course it was reported. You never delivered my items and I am thousands of pounds down. I have not seen the order and I have not had my money back. I would never recommend this company to anyone.

ON Shoes look great and are very comfortable, but there is another side of the story. The quality of the shoe on the inner heel is TERRIBLE. I have never had a pair wear out so fast with minimal use - only traveling and not real trail work or athletic activity. My ASICS and Saucony last way better.

I purchased a pair of expensive trainers that squeak loudly with every step on both shoes! It’s honestly embarrassing to walk in them and I’ve stopped wearing them altogether.

When I contacted the customer service team, I received the following response:

“Squeaking can result from a variety of factors, many of which are unfortunately beyond our control. Because we can’t guarantee that a replacement would resolve the issue, this type of concern falls outside the scope of our warranty terms and conditions.”

Given the price, I expected far better quality and accountability. It’s clear from other reviews that this isn’t an isolated issue. I really wish I’d researched more before buying.

Bin nicht in der Lage eine ganz normale Mail an on running zu senden . Die blockieren den Verkehr, nur mit automatisierten Formularen und Kundennr. möglich . Keine Chance auf eine normale Korrespondenz

Taugen nichts mehr. Überteuerter Schrott.

Der Kundenservice ist eine reine Katastrophe. Einen solchen Umgang mit Kunden habe ich noch nie erlebt. Ich wurde um 140€ betrogen.

Ich habe den erhaltenen Artikel (ein Paar Schuhe) fristgerecht und vollständig zurückgeschickt. Der Verkäufer weigert sich jedoch, mir den Kaufpreis zu erstatten, mit der Begründung, ich hätte ein angeblich „Fake-Produkt“ zurückgesendet. Diese Behauptung ist nachweislich falsch:
• Ich habe exakt den Schuh zurückgeschickt, den ich auch erhalten habe.
• Ich besitze weder ein zweites Paar Original-Schuhe noch habe ich irgendein „Fake“-Produkt zurückgeschickt.
• Es ist daher ausgeschlossen, dass ich ein anderes Produkt eingesendet habe.
Ich empfinde die Unterstellung des Verkäufers als unhaltbar und irreführend. Aus den Nachrichten des Verkäufers geht zudem hervor, dass er fälschlicherweise davon ausgeht, ich würde den Originalschuh noch besitzen – was nicht der Fall ist.
Darüber hinaus habe ich zusätzlich ein Gespräch mit einem Mitarbeiter des Kundenservice geführt, der mir ausdrücklich bestätigt hat, dass ich im Recht bin und die Angelegenheit zu meinen Gunsten geklärt werden sollte. Leider ist dies bislang nicht geschehen.

I had been buying On trainers before they became really popular and was a big fan however the last two pairs I purchased had a loud squeak from them, so much so that it was clearly audible to others whilst walking. I contacted On who brushed this aside and advised it was due to the material of the trainers and that this was expected. I escalated the matter and received a response confirming that these loud noises are perfectly acceptable from their perspective. They gave me a 10% off code for my next purchase! A friend of mine had purchased a similar pair on my initial recommendation and received a refund for the same issue. The build quality has obviously slipped since they have become more successful, so as the prices go up the quality seems to go down. Disappointed overall as they are quite expensive now. So much potential for this company but they seem to be taking things for granted and will inevitably suffer if they don’t fix up all these issues mentioned by reviewers.

Terrible customer service. Faulty shoes 14-20 day warranty claim period ignored by the company. Totally unacceptable

While the shoes are comfortable and light to wear. The material is poor.
The pair I am wearing has already started to tear from the inward side near toe due to walking and running. It is surprising the show is only 3 months old. This has never been the case in any other shoe brand that I have worn.

I’ve now had two pairs of On shoes develop severe squeaking issues soon after purchase. The squeak is loud and constant, making them really distracting to run in. I’ve tried all the suggested fixes (removing insoles, drying at room temperature, wearing on different surfaces), but nothing helps.

What makes this more disappointing is that I don’t experience this problem with other running brands I use. For shoes at this price point and reputation, I expected better.

When I raised the issue, On’s warranty team explained that squeaking falls outside of their terms and wouldn’t replace the pair. While I understand squeaks can happen, having the same problem on two separate pairs feels like a product issue rather than just bad luck.

It’s a shame, because I really wanted to like these shoes. But after two pairs with the same flaw and no resolution offered, it’s hard to trust the quality or the warranty support.

I have clear evidence they made a mistake and despite that they closed the case
i have already given a 1 star review but ive had to come back because of their response. I HAVE THE EVIDENCE IF SOMEONE IS WILLING TO LOOK AT IT AT ON - this is freakin' ridiculous.

EVERYONE - PLEASE TAKE MY ADVICE AND NEVER EVER ORDER FROM THIS PLACE BECAUSE I AM OUT OF MONEY, OUT OF MY PARCEL AND THE COMPANY CLOSED MY CASE WITHOUT RESOLVING BECAUSE I CONTACTED THEM MULTIPLE TIMES - IS THIS THE KIND OF BRAND THAT YOU ARE TRYING TO BUILD??????? CAN SOMEONE LOOK AT THE EVIDENCE OR IS THIS PLACE FULL OF PEOPLE WITH NO BRAIN??

What happened?
- Got email on Monday morning (8th Sept) that box delivered, go outside to see not delivered
- Checked royal mail delivery confirmation and it shows there it was delivered to the wrong address!!!!!
- contacted ON to inform them, they said to fill out "Lost parcel" form which i did immediately on Monday morning
- Before calling them, i had also utilised their chat to inform them of the situation

Update:
- received email this morning that says "..., it seems that similar issues have been reported from your account multiple times in a short timeframe."
- BIG LOL - of course i will contact them as much as i can as i am out of pocket and out of a parcel - what do you expect me to do??
- this just suggests that they will close the case despite me having clear evidence that the box was not delivered

Is there anyone sensible here who can understand what has happened here and please help me? Honest to God if you do this with your customers i hope your company and your families feel the same pain one day that you have made me feel and the unhappiness it has brought me to and my family to. you all deserve to see this for yourself and suffer.

Abdul awful customer service. Ordered trainers monies left my account the following day. Rang 2 days ago as still awaiting confirmation email and order number. Said they would look into it I sent proof of money leaving my account. Never got back to me after numerous emails and telephone conversations, now I’ve been told to take it up with my bank 🤷‍♀️ Hiw do companies get away with taking your money then denying all knowledge? My bank or VISA will now have to refund me. Even though ON have the money no woder the economy is in this state…….. so so cross

Bought the on cloud ,running oncloud6 2 months ago.thought they were a high quality shoe,cost was 229$.To my surprise they squeak when walking now.The company is very hard to contact,to review the problem.Shopping for this brand won’t be in my future plans.