Noluva 

Odpowiedź od Noluva

Zaktualizowano 30 sty 2025

Hi Julie! I’m so sorry to hear about your experience, and I completely understand how frustrating this must be. We always respond to every email, so it’s possible our replies may have ended up in your spam or junk folder. Could you please check there just in case?

If you still haven’t received your order or a resolution, we’d love to fix this for you right away. Please reach out to us again at shop@noluva.com with your order details so we can assist you further. Thank you for your patience—we truly want to make this right for you!

Odpowiedź od Noluva

Zaktualizowano 24 sty 2025

Hello Juliana,

Thank you for sharing your feedback and bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced and the frustration caused.

To resolve this matter promptly, we kindly ask if you could send us a direct email to our customer service line at **shop@noluva.com**. This will allow us to work on your concern immediately and ensure we address it thoroughly.

We genuinely value your experience and are committed to making this right.

Looking forward to hearing from you.

Odpowiedź od Noluva

Zaktualizowano 24 sty 2025

Hi there! It’s a shame to see comments like this, especially since we have no record of this person as a customer. Unfortunately, fake reviews from competitors do happen, and it’s disappointing that platforms like Trustpilot don’t always address them properly.

For anyone reading, please know we take our customer service seriously, and our real customers receive their products along with the full support of our 30-day money-back guarantee. If you ever have questions or concerns, we’re always just a message away and ready to help. 😊

Thanks for your understanding, and we’re here for anyone serious about quitting smoking! 💖

Odpowiedź od Noluva

Zaktualizowano 30 sty 2025

Hi Irfan,

Hi there, I’m so sorry to hear about your experience! That’s definitely not the kind of service we aim to provide. Shipping can sometimes take longer than expected due to factors like high demand or carrier delays, but I completely understand how frustrating this must be for you.

The Breathlink is only available through our official website to ensure you’re getting the real product, as knockoffs often don’t work and can lead to disappointment. Please reach out to our support team through the contact section on our website with your order details, and they’ll be happy to assist you with tracking your order or discussing your options.

We truly want to make this right for you. Let me know if you need help with anything else!

Odpowiedź od Noluva

Zaktualizowano 11 lut 2025

Hi Connie,

We’re sorry to hear you feel this way. On our website, we’re transparent about the design of our product—it may look like a metal straw, but it’s precision-engineered to help with smoking cessation using Cognitive Inhalation Technology.

Have you had the chance to try it out yet? Many customers find success when they follow the simple steps provided. If you’re still within the 30-day money-back guarantee, we’re happy to process your return once we receive the required details. Feel free to reach out to our support team for further assistance—we’re here to help!

Odpowiedź od Noluva

27 lis 2024

Hey Trevor! Thank you for your honesty and for giving Breathlink a try! 😊 We're so excited for you to start your journey with it and can’t wait to hear how it works for you. Hopefully, your next review will reflect the amazing results we know you'll see! ❤️

If you have any questions or need help getting started, we’re here for you every step of the way! 😊

Odpowiedź od Noluva

Zaktualizowano 10 lut 2025

Hi Ruth, I’m so sorry to hear about your experience – that’s definitely not the way we want things to go! 😔 We’ve successfully shipped thousands of orders, so something seems a bit off here. Sometimes our emails might end up in spam, so you might want to double-check that folder for any missed updates.

Please reach out to us directly through our official contact page or customer support, and we’ll make sure to get this sorted for you. Your satisfaction is super important to us! 💜

Odpowiedź od Noluva

Zaktualizowano 30 sty 2025

Hello Ginetta,

I’m so sorry to hear about this! That’s definitely not the experience we want anyone to have. 😔 Sometimes the email can end up in your spam or junk folder, so it’s worth checking there just in case.

If you still can’t find it, I recommend reaching out to our support team through the contact section on our website. They’re super helpful and will be able to look into your order for you right away! I’m sure we’ll get this sorted for you as soon as possible. 😊 Thank you so much for your patience!

Odpowiedź od Noluva

Zaktualizowano 30 sty 2025

I’m really sorry to hear about your frustration! That’s definitely not the experience we want anyone to have. 😔 While we don’t have a phone line, our support team works hard to respond to emails as quickly as possible. Sometimes it can take a little longer if they’re handling a high volume of messages.

I’d recommend double-checking that your email was sent to the correct address through the contact section on our website. If you’ve already done that, they should be getting back to you soon. I truly appreciate your patience, and I hope this gets resolved for you quickly!

Odpowiedź od Noluva

21 paź 2024

Hi Oliva, I understand your frustration, and I want to clear up any concerns. We don’t have the ability to make fraudulent charges, as we’re on Shopify, which ensures every charge is authorized by the customer. It looks like the extra device was added when the upsell option was clicked during checkout.

That being said, we’re more than happy to help fix this! Please reach out to our support team, and we’ll make sure to assist you with your order and resolve any issues right away. Thanks for your understanding! 😊