If there was a no star i would have chosen it The worst customer service,no contact numbers only email….. I should have looked before I ordered. Payment made and goods still in transit after 15 day... Zobacz więcej
Noluva
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I wouldn't have given them 1 star, No communication 2 emails sent (no reply). No tracking information provided (fast delivery) NO. Please beware SCAM. Heard back what a load of rubbish you get no... Zobacz więcej
Reakcja na opinię
Paid for 4-6 day expedited shipping.. it still took almost a month to arrive. There’s absolutely nothing special about it. Like many reviews have stated, it’s basically a metal straw on a chai... Zobacz więcej
Reakcja na opinię
Order was placed December 6th. No shipment information sent. Wrote company to follow up a week later, rec'd a very polite stock message reply asking for patience. Another week gone by, my 2... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Noluva was founded in 2024 on the belief that breaking free from smoking is possible for everyone. It all began from conversations with people who shared their struggles with addiction—the cravings, the failed attempts to quit, and the impact on their lives. We saw how smoking holds people back, trapping them in a cycle that's hard to escape. Noluva was inspired by these stories, driving us to create real solutions that help people finally overcome smoking and take back control of their lives.
Dane kontaktowe
Kanada
- noluva.co
Inni użytkownicy przeglądali również
I ordered in October and still have not…
I ordered in October and still have not received my package. I've sent several requests with no satisfaction. I can't recommend you to anyone!
1 października 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Helen,
We are truly sorry to hear about the delay in receiving your order and the lack of satisfaction with your previous inquiries. We understand how frustrating it must be to wait this long, and we deeply apologize for not meeting your expectations.
While we did experience some shipping delays during the holiday season, this should now be resolved. Please contact us again at shop@noluva.com with your order details so we can urgently investigate and provide a resolution, whether it’s a replacement or a refund.
Your feedback is important to us, and we are working to improve our service and shipping processes to ensure a better experience for our customers in the future.
Thank you for bringing this to our attention, and we hope to resolve this promptly for you.
Terrible SCAM
Terrible SCAM! Products never received just bogus tracking numbers.
3 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Michelle,
We’re truly sorry to hear about your experience and the frustration caused by not receiving your products. We understand how upsetting it is to feel like you’ve been misled, and we apologize for any confusion regarding tracking information.
We take these concerns seriously, and we want to resolve this issue as quickly as possible. Please contact us at shop@noluva.com with your order details so we can investigate the situation and offer a solution, whether that’s a replacement or a refund.
Your feedback is crucial in helping us improve our services, and we are committed to addressing these issues to provide a better experience for our customers.
Broken chain and 1 tarnished
I ordered 4 of these for family and friends. My 2 daughters have them but I'm not sure they have used them. My friend wore hers for a week and it is very tarnished. My chain has broken 😢 I have tried to email the company but getting undelivered messages. Wish I could add pictures here 😔
15 listopada 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Dorothy,
We’re so sorry to hear about the issues you’ve encountered with the products, and we truly appreciate you sharing your experience. We understand how disappointing it must be for the chain to break and for the tarnishing to occur, especially after giving the product to friends and family.
We apologize for the inconvenience caused by the undelivered emails. Please reach out to us directly at shop@noluva.com, and we will work on resolving this issue for you. If you’re able to provide photos, that will help us better understand the situation and assist you with a replacement or refund.
Your feedback is incredibly valuable, and we are working to improve the quality of our products and our customer service to ensure better experiences moving forward.
SCAMMMMM
Ordered on Dec 9 2024 have never received my order and when i contact them they tell me to be patient
9 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello James,
We sincerely apologize for the delay in receiving your order and the frustration this has caused. We understand that waiting for a package can be very frustrating, especially when you're eager to receive it. We’re sorry that our response has not met your expectations.
While we did experience some shipping delays during the holiday season, we are actively working to improve our shipping processes. Please reach out to us again at shop@noluva.com with your order details, and we will prioritize investigating the status of your package and ensuring a resolution, whether it’s a replacement or a refund.
Thank you for your patience, and we appreciate you bringing this to our attention. We are committed to improving our service for our valued customers.
Ordered December 6th, never rec'd product Dec 24th
Order was placed December 6th.
No shipment information sent. Wrote company to follow up a week later, rec'd a very polite stock message reply asking for patience.
Another week gone by, my 2nd attempt to request shipping/tracking, another 'fluff' reply.
3rd week and no updates, 3rd attempt to contact company and get my product shipped, tracking info, etc.
GHOSTED by company. I feel this was a total scam. DO NOT BUY FROM Novula
6 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Sara,
We deeply apologize for the poor experience you’ve had with both the shipping process and our communication. This is certainly not the level of service we strive to provide, and we understand your frustration after waiting for an update and not receiving the timely information you expected.
We take your concerns seriously, and we want to resolve this for you. Please reach out to us again at shop@noluva.com with your order details, and we will investigate the status of your package immediately, ensuring that we either provide tracking or process a resolution such as a replacement or refund.
Your feedback is incredibly valuable, and it helps us identify areas for improvement in our service and communication. We are committed to making things right for you and any other customers who experience similar issues in the future.
Doesn't resemble the ad or site
Doesn't resemble the ad or site. Paid for expedited shipping and took over a month. Canceled the order but they said no thanks. Do yourself a favor and just keep a piece of straw handy 🤷🏼♂️
23 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Ryon,
We deeply apologize for the delay in receiving your order and the frustration you’ve experienced. We understand your disappointment, especially after paying for expedited shipping, and we’re truly sorry we didn’t meet your expectations.
Please know that we take your feedback seriously, and we want to resolve this matter. If you haven’t already reached out to us for a refund or replacement, please contact us at shop@noluva.com with your order details, and we will work to address your concerns promptly.
We appreciate your feedback, as it helps us improve our services and customer experience.
Worse company ever
Worse company ever! Stay far away. Very fraud dam vibes given. Refuse to give you tracking number. I’m filing fraud claim cause it’s been almost month since I ordered
1 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Emily,
We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how upsetting it must be to feel like you’re not getting the support you need.
We strive to provide our customers with clear communication and timely deliveries. If you haven’t yet received your tracking number, please reach out to us directly at shop@noluva.com with your order details, and we will prioritize providing the information you need or processing a refund or replacement if necessary.
Your feedback is vital to helping us improve our service, and we want to ensure that we resolve this issue to your satisfaction.
SCAM?
UPDATE- Finally received the 2 tubes. Similar to straws.
Ordered 11/28/24 they deducted $44.00 on 11/29/24. Haven't received Tracking info. I have tried to "contact" them three times on their website but NOBODY will respond. What the heck? SCAM? Quick to take the money but ignored after the sale. BEWARE
26 listopada 2024
Opinia niezależna
Odpowiedź od Noluva
Hello,
We are truly sorry to hear about your experience, and we completely understand your frustration with the lack of communication and tracking information. This is not the experience we want for our customers, and we deeply regret that we didn’t meet your expectations.
We want to resolve this for you. Please contact us directly at shop@noluva.com with your order details, and we will prioritize finding your tracking information or providing a resolution, whether that’s a refund or replacement.
Your feedback is important, and we are working to improve our communication and service to avoid issues like this in the future. Thank you for bringing this to our attention.
Very poor delivery service
Ordered this 7.12. 2024 but still waiting 20.12.2024. No notification about delivery. Really bad delivery service.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Mary,
We sincerely apologize for the delay in receiving your order and the frustration this has caused. We understand how disappointing it must be to wait so long without any delivery updates.
While we did experience some shipping delays, especially during the holiday season, we are actively working to resolve these issues and improve delivery times. Please contact us at shop@noluva.com with your order details, and we will immediately investigate the status of your package and provide you with the tracking information or a resolution.
We greatly appreciate your feedback and are committed to providing a better experience for our customers moving forward.
Ordered and payed for buy 1 get 1 in…
Ordered and payed for buy 1 get 1 in November 40.00 plus shipping. Never received anything. Company does not respond to inquiries. SCAM and Theft.
22 listopada 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Barbara,
We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your order. We understand your concern, especially after paying for the buy 1 get 1 promotion and not receiving the products. We also deeply regret the lack of communication you’ve experienced, and we are truly sorry for not addressing your inquiries sooner.
Please reach out to us directly at shop@noluva.com with your order details, and we will investigate the situation immediately. We want to provide a resolution, whether that’s tracking information, a replacement, or a refund.
Your feedback is vital, and we are working hard to improve our communication and service to ensure a better experience for all of our customers moving forward.
Odpowiedź od Noluva
Hello Wes,
Hi there! I’m so sorry you feel this way. I can assure you that we’re a legitimate company and truly care about helping people quit smoking. If you’ve had a negative experience, please reach out to our support team through the contact section on our website so we can look into this and make things right. Your satisfaction is very important to us, and we’re here to help!
Got my product today after 3 weeks
Got my product today after 3 weeks. Also felt the frustration of no response after sending two emails. But the items did actually come in and they are pretty good product so far when it comes to agility. We'll try this and see what happens. Smoking for 30 plus years. Will follow up soon...
11 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Munir,
Thank you so much for sharing your experience! I’m so glad to hear that your Breathlink arrived and that you’re giving it a try—you’ve got this! 💕 I totally understand the frustration with the wait and emails, and I’m sorry for any inconvenience that caused. We’re constantly working to improve our processes. Please do keep us updated on your journey—I can’t wait to hear about your progress after 30+ years of smoking. You’re taking such a positive step for yourself, and we’re cheering you on every step of the way!
No contract no number nothing
I ordered this and canceled it almost seconds later via email. Then I sent about six other emails to cancel it because my daughter bought two and will be bringing them from California to me and I don't need these I don't want them and they refuse to reply to any emails and it's not even shipping status and not even going to be delivered because I won't be here so please cancel my order look at your emails. Otherwise I will dispute this with my bank because I think this is a huge scam at least my daughter said that they look like just a tube that you could breathe on your own inhale and exhale
4 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hi there! I’m so sorry to hear about this, and I completely understand your frustration. We actually sent you two emails but haven’t received any responses yet. We’d still love to resolve this issue for you! Could you please check your email (including your spam/junk folder) and get back to us? Or feel free to reach out again at shop@noluva.com so we can assist you further. We’re here to help!
SCAM SCAM SCAM SCAM
I ordered my product (4) on 11/17/24 and still haven’t received a thing. Just 2 automated emails saying someone will reach out in 1-2 business days. I wish I could provide picture proof of the purchase. STAY AWAY!!!!!!!!!!! I’m a diabetic who smokes cigarettes, a pack a day. I’m really trying to quit. But this company is full of SHYT. SCAM SCAM SCAM SCAM. And how dare I ask for a refund.
7 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hi there! I’m so sorry to hear about this, and I completely understand your frustration. We actually sent you two emails but haven’t received any responses yet. We’d still love to resolve this issue for you! Could you please check your email (including your spam/junk folder) and get back to us? Or feel free to reach out again at shop@noluva.com so we can assist you further. We’re here to help!
I wouldn't have given them 1 star
I wouldn't have given them 1 star, No communication 2 emails sent (no reply). No tracking information provided (fast delivery) NO. Please beware SCAM.
Heard back what a load of rubbish you get no replies from emails (3 sent) still no tracking number. How can you track something that isn't there. I have asked for a FULL refund lets see what happens.
3rd edit still no tracking number or communication I asked for a FULL refund nothing. Surely this is obtaining money under false pretence it@s theft,
23 listopada 2024
Opinia niezależna
Odpowiedź od Noluva
Hi Lainey,
I’m so sorry to hear about your frustration, and I completely understand how upsetting this must be! Let’s get this resolved for you ASAP. Please send an email to shop@noluva.com or contact us using the contact form on our website. Our team is here to help and will make sure to address your concerns.
Thank you so much for your patience—we want to make things right for you!
Non-existent customer service
UPDATE:
Did as asked (resubmit) still Nothing.
Frustrating Experience with Non-Existent Customer Service
I am extremely disappointed with my recent purchase. The product is essentially just a metal tube with a slight slant – certainly not worth the money spent. What’s more frustrating is the complete lack of customer service. Despite their advertised money-back guarantee, I've sent four emails and have yet to receive any response. It's incredibly frustrating and feels like there's no support for customers at all. I would not recommend this product.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Kris,
Thank you for providing your information. After checking, it seems that the details you’ve shared don’t match our records. Is there perhaps another email address or an order number you might have that could help us locate your order? We really want to assist you and make this right. Please feel free to email us at shop@noluva.com with any additional details. We’re here to help!
FAKE Positive Reviews / Update on my review below...
Update on my review below... Having received/seen Noluva's prompt response to my review I was optimistic that I would finally get a copy of the e-book. As per their message I contacted Noluva with all of my details, including order number, within just over an hour of them posting their comment to my review - I did this both via email and also directly via their website. Safe to say that I have heard nothing back so I am giving up any hope of ever receiving this so called e-book.
I have also re-read all of the reviews and noticed something quite interesting... All of the positive reviews (5 and 3 of which dropped within an hour of each other on 2nd & 3rd Dec 24) follow the same structure. They have all come from 1st time reviewers on Trustpilot, they are all overly gushing and all of these 'reviewers' have automatically been invited to provide feedback by Noluva directly. Feeling a little put out by the fact that I was not invited by Noluva to provide feedback I checked every correspondence that they have sent me. Not once has there ever been a link or invite to review them, there is also nothing on their website which would direct you to leave a review here...
Could the company which accuses actual customers of posting fake reviews be the ones doing just that?
hmmm... one does have to wonder...
3 grudnia 2024
Opinia niezależna
Odpowiedź od Noluva
Thank you for sharing your feedback and for providing us with the necessary information. We want to address your concerns directly and work towards a resolution. Could you please send us a direct email at shop@noluva.com so that we can investigate this matter further and ensure that we resolve this promptly? Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Scammers
Unfortunately there are WAY WAY TOO MANY PEOPLE CALLING YOU A SCAM AND UR RESPONSE IS ALWAYS ITS NOT US ! I can see a couple of people being unhappy but THAT MANY REALLY? I WAS GOING TO BUY UR PRODUCT BUT FROM THE REVIEWS IM GOING STAY CLEAR I AM ON A FIXED INCOME AND CANNOT AFFORD TO BE RIPPED OFF SO BYE BYE 😔😭
28 listopada 2024
Opinia niezależna
Odpowiedź od Noluva
I completely understand your concerns, and I’m really sorry to hear that the negative reviews have made you hesitant. 💙 We genuinely stand behind the Breathlink Necklace and the difference it’s made for so many people who are trying to quit smoking.
While we can’t control what others post, we’re always here to address concerns and make things right for our customers. If you ever run into an issue, our satisfaction guarantee and support team are here to help—you can even get a full refund if you’re not happy within the first 30 days.
Your trust is so important, and I’m more than happy to answer any questions or provide more information if that helps ease your mind. 💙 Please don’t hesitate to reach out! You’ve got this, and I’m wishing you all the best. 😊✨
Further to my previous review
Further to my previous review, they always respond by saying “you must have bought it from a scam site”. I have a reply from the official site so how is it that the official site replies to a scam purchase? Have photos to prove it was Noluva I made the purchase from. Stay away from these guys cause they ARE the scam site. Noluva process my refund as you advertise!
20 października 2024
Opinia niezależna
Odpowiedź od Noluva
Hi there! We previously reached out to confirm your details in order to offer a refund, but we didn’t receive any communication back. Since then, we’ve gone ahead and refunded your order. Please check your email (including spam/junk folders) for the confirmation. Let us know if you need any further help—we’re happy to assist! 😊
Not received
Paid for two, haven’t received and not replying. AVOID!!!
Replied finally after weeks of emails from me and giving this review.. now suggesting I’m a competitor!
Rude untrustworthy and still no refund
I’ve got in touch again through official page with order details please read
Update Still no refund delivery or contact!!
10 października 2024
Opinia niezależna
Odpowiedź od Noluva
Hello Emily,
Thank you for sharing your feedback and bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced and the frustration caused.
To resolve this matter promptly, we kindly ask if you could send us a direct email to our customer service line at **shop@noluva.com**. This will allow us to work on your concern immediately and ensure we address it thoroughly.
We genuinely value your experience and are committed to making this right.
Looking forward to hearing from you.
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