My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered May 4th and still have not received my items almost a month later with nothing stating that it has shipped. I contacted customer service to cancel my order but was told I can not and must wa... Zobacz więcej
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Zobacz więcej
I recently purchased the Zinnea dress which was much higher quality than expected for the price.Needed to swap it out for another size, customer service was swift and responsive. Will definitely shop... Zobacz więcej
4,2
Dobra
272 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 56% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Love this store!
I've made 3 purchases so far and I'm very pleased! I'm 5'9 and it's hard to find maxi dress and pants that are long enough for me. The dresses that I've bought are not only long, but compliment the figure. I bought wide legged denim pants this summer and I wore them every chance I could! They were long for me and flowy. I only wish they came in white. If you're on the fence about making a purchase, just do it! You won't be disappointed!
1 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re so happy to hear that you’ve found your perfect fit with Marcella! Knowing that our designs work beautifully for your height and flatter your figure is such a compliment. Thank you for your continued support — and for spreading the word with such positivity. We’ll definitely pass along your request for white denim to our team! Team Marcella
Amazing Designs
Amazing Designs, Quality & Great Mission. Always super satisfied with my purchases. Recently my last one were the sneaker boots! Love them!!!! First time ordering shoes!
16 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re so happy to hear this — thank you! It’s wonderful to know you love the designs, quality, and mission behind Marcella. We’re especially delighted that your first pair of shoes — the sneaker boots — were a success. Your continued trust means the world to us. Team Marcella
I really like Marcella
I really like Marcella. Elegant modern design. Soft fabrics. Reasonable prices. Not too revealing or flashy or sexy, but the outfits are chic enough and polished enough that I feel like I can wear them for so many different things - work, events, clients, parties, etc. I also like that shopping from them supports causes that matter to me. My only advice is that if the item is tencel, do NOT machine dry it. Air dry only. Learned that the hard way.
1 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your thoughtful review and kind words! We’re thrilled that you love Marcella’s elegant, modern designs and that our pieces fit seamlessly into so many parts of your life. It means so much that you value both our aesthetic and our mission. And thank you for sharing your care tip — we always appreciate helpful feedback from our community! Team Marcella
I have made several purchases on…
I have made several purchases on Marcella and was never disappointed. The product gets processed and shipped so quickly, it surprises me everytime.
20 października 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care. Team Marcella
Well made
Well made. Fits great. Perfect for travel. Dress up or dress down.
18 listopada 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care.
Great Experience!
Easy to navigate website with great clothing. I am so happy with my purchase and will be ordering more! At first I thought the clothing was a little too "grown up" for my tastes, but I purchased a staple item and LOVE it and wear every chance I can get. Item shipped quickly and nicely packaged.
27 maja 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re so happy to hear that your Marcella shopping experience was smooth and that you love your new piece! Our goal is to create elevated staples that feel both timeless and wearable — and it’s wonderful to know that your first purchase won you over. Thank you for your trust and support! Team Marcella
Extraordinary Luxury Fit, and Style
I own about four pieces from Marcella, and they are my favorite clothes to wear. Their clothes are made of the best materials. Soft and flowing, but substantive and extremely fashionable. I get tons of compliments every time I wear any of the long tunics I purchased. I buy from them more frequently now that I am assured of the quality. The clothes are luxurious and classy. You can’t miss. I am a plus sized woman, and my husband loves the way I look in their clothes.
31 marca 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your beautiful review! We’re absolutely thrilled that your Marcella pieces make you feel confident, comfortable, and stylish. Hearing that you love the fit, feel, and quality — and that your husband does too — truly warms our hearts. We’re so grateful for your loyalty and so happy that Marcella has earned a special place in your wardrobe. Team Marcella
Marcella is interested in customers…
Marcella is interested in customers having a great customer experience and relationships. They understand the need to go above and beyond. Customers are always ready to spend their money on great products and more importantly the customer bonding experience shared.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for this thoughtful review. We’re truly honored that you recognize our commitment to creating not just great products, but meaningful relationships with our customers. At Marcella, we believe that fashion should feel personal — built on trust, connection, and genuine care. Your words mean the world to us. Team Marcella
Marcella makes quality clothing
Marcella makes quality clothing. The materials, cuts, and craftsmanship are exceptional. I know I am paying a little more to buy clothing that will last (unlike fast fashion brands) and I am very happy with all my purchases so far.
28 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you for noticing the quality and craftsmanship! We put a lot of thought into every detail, and it’s wonderful to know that it shines through in your experience. Team Marcella
No communication after sending 2 emails days apart
The style was nice, but the dress was made wrong! I kept it because I didn't have time to order something else and took it to my dress maker. It's almost like it had a large bottom with a small top. I emailed them twice to tell them about the problem and it's been approximately 10 days and no one has bothered to email me back.
4 października 2025
Opinia niezależna
I’ve had nothing but great experiences…
I’ve had nothing but great experiences when I’ve ordered from Marcella the Customer Service has always been fabulous and anytime I had a question they’ve gotten back to me immediately, and I will continue to order from them
24 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that your experiences with Marcella and our customer service team have been consistently positive.
We truly appreciate your continued support and can’t wait to help you find more fabulous pieces for your wardrobe.
Take care,
Team Marcella
Excellent customer service!
I had an item i wanted to exchange. I received top notch customer service! The response to my inquiry was instantly and addressed my issue with a positive solution. My exchanged item went on sale in the midst of my exchange. The representative ensured I received the sale price as well. The representative i dealt with showed great care and presented the highest form of customer service! She's one of the best!!
23 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was able to provide quick, thoughtful service and ensure you received the sale price on your exchange.
We’ll be sure to pass along your kind words to the representative — it means a lot to hear that their care and dedication made such a positive impact. We look forward to helping you again with any future orders!
Take care,
Team Marcella
I cannot say enough about the customer…
I cannot say enough about the customer service I received from Marcella. When I stated a concern about an order my mind was immediately put at ease with the immediate response time. The tone was human and gracious and most importantly my issue was immediately remedied. I have a beautiful red dress which when I wear will always remind me of the culture of this amazing company. Thank you for listening and taking care of your customers!
16 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that our team was able to put your mind at ease and quickly resolve your concern.
It means a great deal to us that your beautiful red dress will serve as a lasting reminder of your experience with Marcella. We genuinely appreciate your recognizing the care we put into listening to and supporting our customers, and we look forward to serving you again!
Take care,
Team Marcella
False Advertisement
I just placed an order for Petite Gina Pants & Palmer Knit Top and there was an offer for a free tote with purchase over $100. After I hit pymt, it charged me $17.65 for the bag and the description has it as “Free Gift The City Tote.” Will be calling them first thing tomorrow.
14 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your order and for bringing this to our attention. We’re sorry for the confusion with the promotion on the City Tote. The tote should be complimentary with qualifying purchases, so it sounds like something went wrong at checkout.
Our team will be happy to resolve this issue for you right away—whether by refunding the charge or ensuring the tote is sent as a complimentary gift. Please reach out to us at support@marcellanyc.com, and we’ll ensure that this issue is resolved promptly.
We appreciate your patience and are excited for you to receive your Petite Gina Pants and Palmer Knit Top!
Take care,
Team Marcella
Order not received
I ordered a dress, top and shoes from Marcellanyc. I believe it was delivered because I received notification. The delivery driver from FedEx left the order on the mailbox in a mailroom instead of in a mailbox. It's very obvious somebody picked it up. I've sent so many messages but nobody is getting back to me. I purchased the Navidium insurance as protection but nobody is responding to me. What else can I do to get a refund? Order No. 100000545050
I received a message after this review last week, then it gone silent again. Please can anybody be kind to send me a follow up on my response. This is really painful. Why do I have to beg for products I've paid for and even purchased insurance in case I don't receive. Really annoying.
4 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We are truly sorry for the frustration and silence you’ve experienced — this is not the level of care we want for our customers. Thank you for sharing the details of your order and the steps you’ve already taken.
We’ve located your order and see that you purchased Navidium insurance. Our team will immediately review your claim and ensure it is processed correctly. You should not have to chase us for support, and we sincerely apologize for the delay in communication.
A member of our customer care team has contacted you directly and provided a resolution and next steps so you can either receive your items or a refund through the protection you purchased.
Take care,
Team Marcella
Never shipped
Purchased some items for a desination wedding. One dress arrived as per their website of 7-10 working days. One month later and they cannot produce the other shipment. Even before production they would not cancel the order. Their last email said it would be shipped no later than September 5th, but still has not been shipped. Repsonses come from a virtual assistant. Their clothes look fabulous online, but if you cannot actually receive them, it's just for show.
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re very sorry to hear about your experience, especially given the importance of your order for a destination wedding. We completely understand how disappointing and frustrating this delay has been.
Your order should not have been delayed beyond the timeline we committed to, and we regret that our communication so far has not met your expectations.
We truly appreciate your patience and the chance to make this right. Please reach out to support@marcellanyc.com if you need more assistance. A member of our team will be happy to help you along the way!
Take care,
Team Marcella
new customer discount
As a new customer I signed up for a 15% discount.
Unfortunately the code I was given did not work.
I reached out to customer service and several days later I received an apology with a new discount code, which also didn’t work.
I am somewhat leery of ordering from this company at all based on my experience so far.
So @ a week later customer service reached out to me and offered to manually discount my 15%.
I ordered and received my sweater and I am glad I did. It is a unique look. It is made with a very heavy yarn which will keep me warm on the coldest days
1 września 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re so sorry for the trouble you’ve had with your welcome discount. That’s not the smooth first experience we want for our new customers, and we understand your hesitation.
We’d love the chance to fix this for you right away. Please send us an email at Support@marcellanyc.com and we will help you.
Thank you again for bringing this to our attention — we appreciate your feedback and the opportunity to earn your trust.
Take care,
Team Marcella
Horrible Experience. Ordered a dress 100000538543 on 13 Aug…
Ordered a dress 100000538543 on 13 Aug and has never shipped. Only automated response when contacting customer service. Horrible experience!!
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re very sorry for the stress this order caused. We understand how frustrating it must have been to feel stuck with only automated replies while waiting for your dress.
Looking into your order, we can confirm that it has now been delivered. We’re glad it arrived, but we regret that the process was not as smooth and reassuring as it should have been.
Thank you for sharing your experience — your feedback helps us improve our communication so future orders are clearer and more seamless.
Take care,
Team Marcella
Absolutely love the clothing and had a…
Absolutely love the clothing and had a great experience with customer service. I really love this company and will be purchasing more items!
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that you love our clothing and had a great experience with our customer service. It means the world to us, and we can’t wait to see you again for your next purchase!
Team Marcella
Fitcella is a scam !! Beware.
They took my money on June 3 said they shipped my order twice when it didn’t arrive. I asked for a refund and they are still delaying it to this day August 22. Email response has seem to be system generated.
3 czerwca 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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