My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered May 4th and still have not received my items almost a month later with nothing stating that it has shipped. I contacted customer service to cancel my order but was told I can not and must wa... Zobacz więcej
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Zobacz więcej
I recently purchased the Zinnea dress which was much higher quality than expected for the price.Needed to swap it out for another size, customer service was swift and responsive. Will definitely shop... Zobacz więcej
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 56% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Marcella designs clothes well
Marcella really designs clothes well. They are beautiful, elegant, unique, and comfortable.

Odpowiedź od Marcellanyc
High quality materials and workmanship
High quality materials and workmanship.
Easy returns if fit isn’t right.
The clothing looks just as it does on the models, and I am no model.

Odpowiedź od Marcellanyc
Always consistent quality now I can vouch for speedy service
I recently ordered the cowl neck sleeveless blouse to take on a trip. I was cutting it close so I contacted customer service to make sure I’d get it in time ( 5 days) they put it on expedited delivery and literally walked it thru their system to the delivery folks. Kept me posted! Received! Great shirt on time.

Odpowiedź od Marcellanyc
I love the soft texture and the…
I love the soft texture and the elegance it brings to styling it.

Odpowiedź od Marcellanyc
Everything I have ordered as come…The Marcella experience
Everything I have ordered has come packaged with care and all the items are beautiful fit as stated and very wonderful quality
Love the designs Love this company

Odpowiedź od Marcellanyc
Quick response with customer service
Quick response with customer service. Fast shipping. Easy returns. Wonderful cloths I have had made at least 10 orders and will order again

Odpowiedź od Marcellanyc
Easy ordering and great quality
Online ordering was easy and the quality of their leather boots are really good quality. Satisfied buyer and I will return.

Odpowiedź od Marcellanyc
Great stylish comfortable clothing and user friendly website!
I love the designs and the very detailing listings on their website ! So easy to navigate and their clothes are comfortable, stylish and easy to care for!

Odpowiedź od Marcellanyc
Marcela's customer service made it RIGHT!
Marcela's customer service solved my problem (which was my fault to begin with) but they went over and beyond to win me over as a customer.....It took some time and back and forth but in the end, they made it great again enough to make me comfortable to be a customer again in the future knowing my needs will be considered.

Odpowiedź od Marcellanyc
Marcella NYC Helps Present The Best Version Of Me!
So Odd, these people with bad review?! I feel like the people leaving the comments are not genuine long term experiential customers. I have truly interacted and observed this brand for years. The reality is that, the Marcella NYC Community is a vibrant group of individuals and women who this brand brings confidence, reliability, and just the good feeling of knowing you get to present the best version of yourself in whatever you do ! The customer service is unmatched, they literally know me by name. Don't trust the negative comments XO !

Odpowiedź od Marcellanyc
This is my favorite brand
This is my favorite brand. Consistent quality, items shipped on time, committment to sustainability and really could not be happier with these looks on me. I got SO many compliments when I wore my newest Marcella NYC dress to Climate Week NYC. Really happy with this brand.

Odpowiedź od Marcellanyc
I really love the products I order from…
I really love the products I order from Marcella and spend quite a bit of money purchasing from a company I can get behind. However the customer service is always lacking. I buy alot of items... and when I like them I get them in multiple colors. My current order placed on the 3rd of October is being held by customs. I messaged expressing concerns when stuff was not here. The generic response I got was not something I expect from a smaller company I expect a more in depth response the first time I reach out... as of now the 22nd of October I have no ETA only a well its not our fault that customs is holding your 500 dollar order .... and we will send it immediately once its released... So I'm just in limbo waiting on a order that I ordered for a event. Ive already been inconvenienced and asked for a discount for future use for the inconvenience and me having to purchase elsewhere.... I was ignored however the universe sent me this automated review and promised a 20% off coupon for a review. How hilarious is it that you could have responded given me a discount for future purchases and held onto a loyal customer but also generated a good review when this came. But because someone wanted to flex their customer service skills I still got a discount for future purchases and am an unhappy customer. Do better... every time I have to reach out to customer service it's never a good time in your company.

Odpowiedź od Marcellanyc
Luxe material quality
I was very impressed with the quality of the formal dresses that I ordered. Sometimes when ordering online, you get materials that feel cheap. These dresses feel “luxe” – thick, and smooth to the touch. Out of 10 dresses ordered online (from various companies), the Marcella dresses are the 2 that i kept.

Odpowiedź od Marcellanyc
The quality and fit are always great
The quality and fit are always great, the styles are distinctive, and fit my needs.

Odpowiedź od Marcellanyc
Thoughtfully designed clothing
Marcella’s clothing is just beautiful! Always happy with my purchases! The customer service is second to none. Marcella is a wonderful shopping experience all around!

Odpowiedź od Marcellanyc
Every aspect of Marcella is OUTSTANDING!
Everything about this company is outstanding! The clothing is exceptionally stylish and unique- not to mention well made. The quality of the fabric is remarkable and all of the items I have ever purchased (and there are many) are made to the highest standard! The customer service is also fabulous and professional
If you are looking for top-notch clothing, Marcella is for you!

Odpowiedź od Marcellanyc
It's sad that there is no brick and…
It's sad that there is no brick and mortar marcellanyc in ny. this brand is a decided step up from the zaras, h and ms, and the banana republics of womens wear. the fabric is better quality and the items launder great. the clothes keep their shape, the design options are a cut above and one feels elevated to be wearing something no one else has. costs more, but it's worth it. :)

Odpowiedź od Marcellanyc
I love Marcella NYC
I love Marcella NYC. I have ordered from them many times, starting in March 2024. I enjoy how elevated their pieces are and how easy they are to wear. My favorite pieces are the sweatshirt dresses and the cool tunics, but I have a bit of everything. Not an issue, but it does sometimes take a while to get an order...but SO worth the wait!

Odpowiedź od Marcellanyc
Beautiful items from a company that cares
Beautiful items. Easy to purchase. Great value.
They are a company that cares. From production to delivery Marcella cares.

Odpowiedź od Marcellanyc
My favorite retail store for Spring and Summer! Now onto Fall!
I have purchased so many items this year from Marcella! The quality matches any premium women’s retail store. Additionally, their customer service is unparalleled! I plan to do a lot more shopping this year!

Odpowiedź od Marcellanyc
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







