Marcellanyc Recenzje 272

Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Zobacz więcej

Oceniono na 2 z 5

I ordered May 4th and still have not received my items almost a month later with nothing stating that it has shipped. I contacted customer service to cancel my order but was told I can not and must wa... Zobacz więcej

Oceniono na 5 z 5

Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Zobacz więcej

Oceniono na 5 z 5

I recently purchased the Zinnea dress which was much higher quality than expected for the price.Needed to swap it out for another size, customer service was swift and responsive. Will definitely shop... Zobacz więcej


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

272 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 56% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Marcella designs clothes well

Marcella really designs clothes well. They are beautiful, elegant, unique, and comfortable.

24 lipca 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so happy to hear that you love the beauty, elegance, and comfort of Marcella designs. Creating pieces that are as unique as they are wearable is always our goal — thank you for recognizing that! Team Marcella

Oceniono na 5 z 5

High quality materials and workmanship

High quality materials and workmanship.
Easy returns if fit isn’t right.
The clothing looks just as it does on the models, and I am no model.

9 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care. Team Marcella

Oceniono na 5 z 5

Always consistent quality now I can vouch for speedy service

I recently ordered the cowl neck sleeveless blouse to take on a trip. I was cutting it close so I contacted customer service to make sure I’d get it in time ( 5 days) they put it on expedited delivery and literally walked it thru their system to the delivery folks. Kept me posted! Received! Great shirt on time.

22 września 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so happy to hear that our team could make your delivery experience smooth and stress-free! It’s wonderful that your cowl neck blouse arrived right on time — and that you love it. We truly appreciate your trust and kind words about our service and design. Team Marcella

Oceniono na 5 z 5

Everything I have ordered as come…The Marcella experience

Everything I have ordered has come packaged with care and all the items are beautiful fit as stated and very wonderful quality
Love the designs Love this company

22 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so happy to hear you’re loving your Marcella pieces! From packaging to fit and design, every detail matters to us — and it’s wonderful to know that shines through. Thank you for your trust and loyalty! Team Marcella

Oceniono na 5 z 5

Quick response with customer service

Quick response with customer service. Fast shipping. Easy returns. Wonderful cloths I have had made at least 10 orders and will order again

23 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Your continued support means everything to us. It’s an honor to design pieces that resonate with you — thank you for being such a valued part of the Marcella community! Team Marcella

Oceniono na 5 z 5

Easy ordering and great quality

Online ordering was easy and the quality of their leather boots are really good quality. Satisfied buyer and I will return.

1 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Your continued support means everything to us. It’s an honor to design pieces that resonate with you — thank you for being such a valued part of the Marcella community! Team Marcella

Oceniono na 5 z 5

Marcela's customer service made it RIGHT!

Marcela's customer service solved my problem (which was my fault to begin with) but they went over and beyond to win me over as a customer.....It took some time and back and forth but in the end, they made it great again enough to make me comfortable to be a customer again in the future knowing my needs will be considered.

22 września 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for sharing your experience! We’re truly glad our team was able to make things right and that you feel confident shopping with us again. Providing care, understanding, and a personal touch is always our goal — and your words mean the world to us. We can’t wait to serve you again in the future! Team Marcella

Oceniono na 5 z 5

Marcella NYC Helps Present The Best Version Of Me!

So Odd, these people with bad review?! I feel like the people leaving the comments are not genuine long term experiential customers. I have truly interacted and observed this brand for years. The reality is that, the Marcella NYC Community is a vibrant group of individuals and women who this brand brings confidence, reliability, and just the good feeling of knowing you get to present the best version of yourself in whatever you do ! The customer service is unmatched, they literally know me by name. Don't trust the negative comments XO !

20 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your incredible words and long-time support! We’re truly touched by your trust in Marcella and your connection to our community. It means so much to know that our designs and customer care have made such a lasting impression. We’re grateful beyond words to have customers like you who embody the Marcella spirit — confident, kind, and authentically you. Team Marcella

Oceniono na 5 z 5

This is my favorite brand

This is my favorite brand. Consistent quality, items shipped on time, committment to sustainability and really could not be happier with these looks on me. I got SO many compliments when I wore my newest Marcella NYC dress to Climate Week NYC. Really happy with this brand.

25 września 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your amazing review! We’re thrilled that Marcella has become your favorite brand and that you feel beautiful and confident in your pieces — especially during such an inspiring event as Climate Week NYC. Your recognition of our quality, consistency, and sustainability means the world to us. We’re so grateful for your support and love being part of your style journey! Team Marcella

Oceniono na 2 z 5

I really love the products I order from…

I really love the products I order from Marcella and spend quite a bit of money purchasing from a company I can get behind. However the customer service is always lacking. I buy alot of items... and when I like them I get them in multiple colors. My current order placed on the 3rd of October is being held by customs. I messaged expressing concerns when stuff was not here. The generic response I got was not something I expect from a smaller company I expect a more in depth response the first time I reach out... as of now the 22nd of October I have no ETA only a well its not our fault that customs is holding your 500 dollar order .... and we will send it immediately once its released... So I'm just in limbo waiting on a order that I ordered for a event. Ive already been inconvenienced and asked for a discount for future use for the inconvenience and me having to purchase elsewhere.... I was ignored however the universe sent me this automated review and promised a 20% off coupon for a review. How hilarious is it that you could have responded given me a discount for future purchases and held onto a loyal customer but also generated a good review when this came. But because someone wanted to flex their customer service skills I still got a discount for future purchases and am an unhappy customer. Do better... every time I have to reach out to customer service it's never a good time in your company.

3 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re truly sorry for the frustration here, and we appreciate you being such a loyal Marcella customer. Looks like your order is now on the way with USPS Priority Mail and should arrive in the next few days. You should've received a shipping confirmation email with tracking. If you have any further questions here, please email us at support@marcellanyc.com, and we'll make sure you're taken care of!

Oceniono na 5 z 5

Luxe material quality

I was very impressed with the quality of the formal dresses that I ordered. Sometimes when ordering online, you get materials that feel cheap. These dresses feel “luxe” – thick, and smooth to the touch. Out of 10 dresses ordered online (from various companies), the Marcella dresses are the 2 that i kept.

20 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your thoughtful review! We’re thrilled to hear that our dresses stood out among your online orders and that you love the quality and feel of the fabric. Creating beautifully made, luxe pieces that exceed expectations is what we strive for — and your feedback means the world to us. Team Marcella

Oceniono na 5 z 5

The quality and fit are always great

The quality and fit are always great, the styles are distinctive, and fit my needs.

1 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care. Team Marcella

Oceniono na 5 z 5

Thoughtfully designed clothing

Marcella’s clothing is just beautiful! Always happy with my purchases! The customer service is second to none. Marcella is a wonderful shopping experience all around!

20 sierpnia 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so happy to know that you’re always pleased with your Marcella purchases and experience. From design to service, every detail matters to us — and it’s wonderful to know that shines through. Thank you for being part of our community! Team Marcella

Oceniono na 5 z 5

Every aspect of Marcella is OUTSTANDING!

Everything about this company is outstanding! The clothing is exceptionally stylish and unique- not to mention well made. The quality of the fabric is remarkable and all of the items I have ever purchased (and there are many) are made to the highest standard! The customer service is also fabulous and professional
If you are looking for top-notch clothing, Marcella is for you!

21 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re honored by your kind words and loyalty — thank you! Knowing that you appreciate the quality, style, and care that go into every Marcella piece means everything to us. Our team takes great pride in crafting timeless, well-made designs and delivering exceptional service. We’re so happy that shines through in your experience! Team Marcella

Oceniono na 5 z 5

It's sad that there is no brick and…

It's sad that there is no brick and mortar marcellanyc in ny. this brand is a decided step up from the zaras, h and ms, and the banana republics of womens wear. the fabric is better quality and the items launder great. the clothes keep their shape, the design options are a cut above and one feels elevated to be wearing something no one else has. costs more, but it's worth it. :)

21 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Thank you so much for your thoughtful review! We’re thrilled to hear how much you value Marcella’s design, quality, and craftsmanship — and we completely understand your wish for a brick-and-mortar store! For now, we’re so happy to bring our elevated, timeless designs directly to you online. Your words truly mean the world to us and inspire us every day. Team Marcella

Oceniono na 5 z 5

I love Marcella NYC

I love Marcella NYC. I have ordered from them many times, starting in March 2024. I enjoy how elevated their pieces are and how easy they are to wear. My favorite pieces are the sweatshirt dresses and the cool tunics, but I have a bit of everything. Not an issue, but it does sometimes take a while to get an order...but SO worth the wait!

10 września 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so grateful for your loyalty and thoughtful feedback! It’s amazing to hear that you’ve built a Marcella collection you love — from our cozy sweatshirt dresses to our chic tunics. Thank you for recognizing the craftsmanship and care behind every piece; your patience and appreciation inspire us every day. Team Marcella

Oceniono na 5 z 5

Beautiful items from a company that cares

Beautiful items. Easy to purchase. Great value.
They are a company that cares. From production to delivery Marcella cares.

21 października 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

We’re so happy to hear that you value not only our designs but also the care that goes into creating and delivering them. Thoughtful craftsmanship and purpose-driven fashion are at the heart of Marcella, and your words mean so much to us. Team Marcella

Oceniono na 5 z 5

My favorite retail store for Spring and Summer! Now onto Fall!

I have purchased so many items this year from Marcella! The quality matches any premium women’s retail store. Additionally, their customer service is unparalleled! I plan to do a lot more shopping this year!

16 maja 2025
Opinia niezależna
Logo Marcellanyc

Odpowiedź od Marcellanyc

Your continued support means everything to us. It’s an honor to design pieces that resonate with you — thank you for being such a valued part of the Marcella community! Team Marcella

Doświadczenie Trustpilot

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