JUCY Campervan & Motorhome Hire Recenzje 

Having spent days searching for the right rental car company, I knew I'd made the right choice with Jucy. Affordable, easy booking and pickup and they ensured I knew where everything was in the car.

We had an electrical failure on our big Kahona Camper, without electricity for 4 days, not satisfied with the refund we got.
Dissapointed! Headquater.
When we got it fixed, changed the whole electrical system, we really enjoyed
Our Camper. The staff at JUCY, Aukland were helpful.

This is the ultimate crooked company. I received a parking ticket for stopping (not even parking) in the amount of $70 NZD, and I was informed by the agent. However, Jucy charged an additional $80 NZD to inform me about the same ticket. Their service is terrible. Their cars are old and poorly maintained and they will try to milk you as much as possible. Don't rent from them.

I would not recommend JUCY Campervans. In my experience, their vans are poorly serviced and maintained. When problems are reported, the company denies prior knowledge instead of taking responsibility or resolving them properly. Given the safety, reliability, and customer-service concerns, I would choose another rental provider.

Agents straight up lied. I called them up, and asked if rental access was a refundable fee. I walked agent through what I meant six times, and he kept assuring it was refundable and encouraging me to purchase. I was skeptical - asked for a refernece number which he refused to give me. Asked him six times to send an email. Which he claimed he'd sent but never arrived. Reconfirmed email five times with him, and still it never arrived.

Then finally found in terms and conditions a note saying it's a non refundable fee. Agent then admitted that was the case. Had I booked I'd have turned up and been charged hundreds more than I'd expected. Normally I'm forgiving of mistakes. But I had him assuring me there was ZERO chance of a hidden fee. Again and again to make a sale.

I'll never buy from this company again.

EDIT Finally received the email which contradicts what i was promised on the phone. And the agent lied about his name on the call too. Reporting to Obudsman.

Really lovely staff, very decent price on the vehicles. Good communication, and just overall a great experience

Great service and a no worries trip from pickup at the airport to delivery back there after seven days of trouble free motoring⭐️⭐️⭐️⭐️⭐️

Friendly, helpful, engaging staff: just makes everything easy and stress-free

Fast and easy booking, friendly staff. Highly Recomended. 👍👍

I recently rented a campervan from Jucy and was extremely disappointed with the overall quality and preparation of the vehicle. It’s clear they do not have strong standards when it comes to pre-rental vehicle checks, and it unfortunately ruined a big part of our trip.
Right from the start, we discovered the fridge was not working properly. For a campervan, a reliable fridge is essential, especially if you’re planning to travel with food and drinks. This was already a major inconvenience.
Worse still, we soon encountered serious mechanical issues:
Engine warning lights came on
Transmission problems
The vehicle repeatedly displayed a warning that it was low on AdBlue
We ended up spending the entire morning driving around trying to locate and purchase AdBlue just to keep the van running. Eventually, the issues were bad enough that we had to return the vehicle to Jucy’s head office for repairs. This cost us a full day of our holiday — time we’ll never get back.
For a company that specialises in campervan rentals, the expectation is that the vehicles are thoroughly inspected, serviced, and road-ready before being handed over to customers. In our case, it felt like the van was not properly checked at all. The combination of a broken fridge and ongoing engine/transmission warnings made the whole experience stressful and unreliable.
I would not recommend renting from Jucy until they improve their vehicle quality control and maintenance standards. Save yourself the headache and potential lost holiday time — look for a rental company that actually ensures their fleet is in good working condition before you drive off.

Great friendly staff, dropped into Melbourne branch with a couple of van niggles, no problem at all, fixed with a big smile. Thanks guys

DO NOT RENT THROUGH JUCY!!!!!
My 6 day road trip from Sydney to Brisbane was ruined by hiring a van that had a DEAD 12 volt battery. We paid premium to get running water, lights and to be able to charge our phones and weren't able to do any of that. They sent out roadside assistance, despite knowing that they wouldn't be able to help apart from "diagnosing the problem" and told us WE would have to take the vehicle to be repaired.
I spent HOURS from my trip on the phone and emailing Jucy trying to find a resolution, but all of which were unsuccessful. I was told a "specialist" would call me, and they never did. We ended up staying in accommodation because we could not live out the van life dreams we had! Now, they have offered me a tiny refund of $19.75... are you kidding???
I wouldn't wish this experience on my worst enemy. DO BETTER!

Fairly new Toyota condo van. Easy pick up & drop. Van had toilet, USBs, Bluetooth etc. Great value.

Me and my two friends have just rented a Jucy van for two weeks. I do feel a lot of these reviews are unreasonable. I give 4 stars because one of the power sockets and part of the stove stopped working at the end of the trip. With that being said customer service were great. I’ve read reviews about cleaning charges. Guys just EMPTY YOUR TOILET it’s not their job to clean your sh*t and it’s just mad disrespectful. Dropped the van off , we cleaned up our mess beforehand. No issues staff were great

Van was well equipped and easy to drive. Customer Service was great from start to end and met my needs and expectations. Overall an amazing experience and wouldn't hesitate to hire again.

The car traveled well on the road but we found the bed hard to set up and the vehicle had a very strong smell but other then that the experience was good

Jucy is great for freedom and budget holidays.
However, the negative impact from the Brisbane office :
one staff to attend to registration on a busy morning and delivering the vehicle, thus no checking of vehicle.
Vehicle received is very old model and has been affected by flood.
Tent on roof top is damaged and not able to zip-up. The four nights rented were damp and uncomfortable.
Brake pad needs changing
No phone holder - the driver was caught on camera holding the phone while using GPS

Excellent value and great customer service, Location very close to Airport.

Well we finally got to the point in our trip that we tried to make coffee in the morning and found out the stove doesn’t work. I think it is out of propane so we might try and fix that ourselves. The we found out that the toilet doesn’t pump water when you use it.
My suggestion would be that you need to have them prove that all the functionality stuff is working instead of them just showing how they should work

The double bed camper was easy to drive and comfortable to sleep in.
The reversing camera was great.