Jaz Hotel Group Recenzje 61

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Sehr geehrte Damen und Herren,

ich möchte meine Unzufriedenheit mit dem Jaz Mirabel Hotel zum Ausdruck bringen, da unser Aufenthalt leider nicht den Erwartungen entsprochen hat, die aufgrund der Selbstdarstellung des Hotels gesetzt wurden.

Nach einem langen Flug kamen wir um 6 Uhr morgens im Hotel an und mussten feststellen, dass die Zimmer erst ab 14.00Uhr verfügbar sind. Dies führte dazu, dass wir stundenlang auf unser Zimmer warten mussten, obwohl wir es bereits am Vortag bezahlt hatten. Während dieser Zeit konnten wir den Strand nicht nutzen, da uns die Rezeption darauf hinwies, dass wir noch keine Zimmernummer hatten.

Es war sehr enttäuschend, dass wir uns nicht wie in einem 5-Sterne-Hotel willkommen fühlten. Die Tatsache, dass wir unsere Koffer selbst auf das Zimmer bringen mussten, da kein Personal zur Verfügung stand, verschärfte die Situation weiter.

Ein weiterer großer Mangel war die Nutzung des Stegs, das nur von 14.00 Uhr nachmittags geöffnet war, und nur bei guten Wetterbedingungen. Ansonsten war der Zugang aufgrund des ständigen roten Warnflaggen nicht möglich. Auch der Strand, der um 11.00 Uhr morgens in ein großes Kochheises Wasserbecken verwandelt wird, war für Schwimmer kaum geeignet, da es nur begrenzte Möglichkeiten zum Schwimmen gab.

Zusätzlich fühlten wir uns im gesamten Hotel wie Gefangene, da es zahlreiche Einschränkungen gab. Die Situation im Restaurant war noch schlimmer: Der Service war unzureichend, insbesondere wenn man kein Trinkgeld gab, und das Personal schien dann desinteressiert.

Der Hotelmanager, besuchte täglich die Gäste und erkundigte sich nach deren Erfahrungen, aber es wurde offensichtlich nichts unternommen, um die aufgeführten Probleme zu beheben.

Insgesamt war unsere Erfahrung sehr enttäuschend, und wir würden dieses Hotel aufgrund der beschriebenen Mängel nicht weiterempfehlen.

Mit freundlichen Grüßen,

Marta Virag

This is our second stay at a Jaz hotel and have had a great experience every time. My husband and I had the pleasure of staying at Jaz Casa Del Mar Beach recently; the service was exemplary, I have never experienced a more hands-on/fully engaged manager (Ibrahim Inbraim Khalid), the staff are incredible and cannot do enough for their guests. The food in the main restaurant from Chef Osama and his team was sublime. We wouldn't think twice about returning. Planning on staying Jaz Asteria Beach in October this year.

Be wary when booking this hotel/group one of the first things they tell you is even tho you’ve booked ALL INCLUSIVE it isn’t any drinks from mini bar are charged pop is $3 even tho you can walk to the shop on site and buy them for less than a dollar when asking for a tea spoon for my boiled egg I was brought a wooden stick after much pain in explaining it’s for my egg they bought a spoon big enough to dig the garden with . We sat by one of they’re pools and there was no pool waiter for 2 days and also if the place gets busy there is no umbrellas so you’re exposed to the very fierce sun all day (very dangerous)

Visited jaz makaidi saraya resort in hurgada
Tajab the waiter could not do enough for us all the time we were there.
A credit to your service staff at the hotel.
Well done.

I cannot put into words how AMAZING this holiday has been. The staff are the friendliest and kindest people I have ever met, they are always smiling, always making sure we are happy and have everything we need. They are super understanding, kind and respectful in every single way, especially considering we locked ourselves out of our room 5 times! (Completely my fault!)

Every single member of staff, has honestly given their all to make us welcome and to make our stay the best it could be. No matter the time of day, there was always a smiling face to help you out. I would rate this resort/holiday 100000/10, the service is absolutely incredible. We have been treated like absolute royalty 100% of the time. They have made us laugh and smile day-in day-out. From the bar staff, to the cleaners, to the people who work in the restaurant. I could not flaw this hotel/resort in anyway possible!!!

As a ‘fussy’ eater, I’d happily say the the range of food was phenomenal, they catered to every person, and provided the widest range of different foods, desserts and drinks. We will be returning to this resort very, very soon. Best holiday yet :) After reading reviews stating “the rooms were dated, old” etc… I couldn’t disagree more, they are spacious, clean and beautiful Egyptian hotel rooms.

BIG shout out to Ahmed/Vin Petrol, the pool supervisor… the loveliest guy ever! And to Muhammad (our room cleaner) so so kind and we loved seeing the animals he’d make out of towels! And a massive shoutout to Islam & Mustafa, who work in the restaurant… always smiling, super helpful and very kind!😊 I typically never stay in a resort more than once, but this has all changed now we’ve visited Jaz Mirabel. You will not meet people like it😊😊😊

The Jaz Grand Marsa in Egypt was by far the worst hotel I have ever stayed at. For brevity:

Food - service was poor, food is low quality and the choices limited and bizarre (mash for breakfast?). Tables often had no cutlery and spoons a rarity. Hot drinks were self service but cold drinks had to be ordered (if you could find someone to take the order and wait 20 mins for it to arrive). Many staff spoke no or limited English and orders were often wrong.

Pools - two main pool areas. Larger pool was often crowded and music blaring so loud you couldn’t have a conversation. Only the child pool and a small annex pool were heated. Even in 80 degree plus weather the pools were cold and not many chose to take a dip, those that did often didn’t stay in long. The second pool area was quieter but also cold and not very clean. Film of suntan lotion was obvious on the surface, pond skippers lived in the water and pool lights were hanging out. When reported to pool staff they said they had reported them but management would not do anything unless guests complained in reception.

Being a desert, greenery required daily watering which started at around 4pm. The water used smelt awful! The hotel stank all evening and into the night.

Entertainment- the entertainments team worked tirelessly but the shows were poor, music depressing and only one bar with uncomfortable seats and no option to have a quiet drink.

Reps - prepare to be hounded every time you go to the pools or beach by reps trying to sell massages, day trips and excursions. First morning we were accosted 10 times in just the morning by reps trying to sell add ons.

Take euro’s. Shops in the hotel are limited, expensive and prefer euros to Egyptian pounds. The only shop with snorkel gear for sale wanted 50 euros for a pair of cheap poor quality flippers you could get before the holiday for £15. (Snorkel gear not provided on excursions)

Excursions- book through your holiday provider not the pestering reps as they may not have insurance or meet H&S standards.

Please Beware. Let me begin by advising any Disabled, especially any Wheelbound guests to think twice before visiting the following hotel.
The Grand Marsa Hotel in Marsa Alam, Egypt owned and run by The JAZ Group is sadly lacking in the fundamental importance of ensuring the well being of Disabled Guests, especially Wheelchair guests. Access to the Beach, the Jetty and other neighbouring hotels owned by this company are basically out of bounds DUE to the Impossibly dangerous Ramps. The Ramps are much much too Steep.Even the paths around the hotel have Steep inclines making it difficult for the carer to push wheelchairs. The Toilets around the Pool are not Wheelchair friendly as is the reception area which is only accessed by steep ramps. In it"s favour are the staff who went out of their way to help and assist. We have stayed at a number of JAZ hotels in Egypt and would willing recommend them but sadly this hotel does not fill that criteria.

I'll try to keep this brief. On our last evening at the hotel, we discovered a clever theft from our room safe: 500 USD and a pair of AirPods Pro were missing. Despite having two pairs of AirPods and a significant amount of cash in the safe, the thieves took only one pair and a portion of the money, perhaps thinking it would go unnoticed. Thanks to the tracking feature on the AirPods, we located them 32 km away in a cell phone shop. Unfortunately, we only realized something was amiss at 10 PM while packing for our morning departure, leaving us with no time to address the situation properly.

After reporting the incident to the hotel staff and expressing our frustration, their response was unexpected. They insisted on searching our entire room, including opening our packed suitcases and meticulously examining every item, under the pretext of ensuring we hadn't misplaced the items. This invasive search extended to considering a search of all seven rooms occupied by our 18-person group, though they only managed to search one other room before halting the effort.

Despite the hotel's decent standards by Egyptian measures and acceptable food, the incident with the safe cast a shadow over our experience. It's clear the theft involved someone with access to our locked room and safe, but identifying the responsible party seems impossible.

Attaching people responsible for searching our rooms (like we were the people responsible for the theft and a screenshot of our stolen items, as in, their location).

Wir sind wirklich begeistert! Dieses Hotel haben wir als Empfehlung von einer Freundin bekommen. Die Zimmer sind nicht die neuesten, aber diese unglaubliche Freundlichkeit und Aufmerksamkeit der Mitarbeiter haben wir bis jetzt in sehr wenigen Ländern zu spüren bekommen. Wir kommen wieder. Übrigens waren wir mit 3 Kindern hier: 16 Jahre, 5 Jahre und ein Baby (6 Monate). Keiner hat Durchfall bekommen, denn der Salat wird mit Mineralwasser abgewaschen und Eiswürfel auch damit gemacht. Zähne haben wir mit Flaschenwasser geputzt. Unser Zimmerpersonal war sehr sehr aufmerksam und hat in unserem Familienzimmer 3038 jeden Tag Figuren für unsere Tochter gebastelt. Die Bedienung beim Essen ist großartig. Manchmal standen sogar bereits unsere Getränke am Tisch. Wir danken vom ganzen Herzen für diese unglaublich herzliche Aufnahme.

Kontra:
- der Stand ist leider nur mittelmäßig. Man muss sehr sehr weit hineinlaufen, um schwimmen zu gehen. Vormittag ist Ebbe. Riffe sind keine.
- eines Tages wurde der Badspiegel gewechselt. Leider wussten wir nichts davon, dass Handwerker in unser Zimmer kommen. Eine Info wäre gut! So wurden unsere Sachen zur Seite geräumt und der Spiegel erneuert. Danach hat alles nach Silikon gestunken. Ein Anruf bei Rezeption ergab, dass wir ein Raumspray bekommen haben. Also wird auf Chemie nochmal Chemie draufgegeben. Wir waren mit einem Baby da und da möchte man keine Chemie!

Jaz Makadi Star & Spa
Ein tolles Hotel mit sehr freundlichem und bemühtem Personal, egal ob Kellner oder Gärtner!
Es war unser erster Ägypten-Urlaub und wir waren sehr zufrieden.
Bissl Jammern auf hohem Niveau muss ich dann doch: wir hatten ein Zimmer mit „Gartenblick“ was dann aber eher „Buschblick versteckt Straße“ war; hat uns aber nicht übermäßig gestört, nächstes Mal gibts „Poolblick“. Der Weg zum Strand ist kurz, der Strandabschnitt zwar recht überschaubar, jedoch sauber und auch hier sehr aufmerksames Personal.
Das Essen im Hotel kann ich auch nur mit „top“ bewerten; abwechslungsreich und lecker.

Stayed at JazVienna and at check in I was told they have a deposit requirement and blocked more than the cost of my stay on my credit card (over £500). I don't see the point of this as jazVienna is a standard 3 star hotel - what is the deposit of for (no one can explain, they just say it is standard practice, it is not). Three weeks later and the block has not been removed and the hotel tell me their credit card provider dont know how to do it so I will need to resolve it myself. This is the height of incompetence and it is very, very concerning that a hotel has no controls or checks around the management of peoples money or credit card details. The hotel puts forward a very cheerful 'jazzy' vibe but concealed here is a disregard for what really matters: management of customers money and safety while using the hotel. Don't take the risk.

Just back from a lovely trip to Jaz Belvedere, we had a great 11 days, and cant recommend sitting outside at dinner with Zekery the waiter as he is fantastic! only reason its not a 5 * review is the Alacart is very limited and we only got 2 bottles of water a day, it would be nice to get bottles of water from the bars too like other resorts.

Vi var en familie på 6 på Sharm Dreams Resort i juli 2023.
Vi var meget skuffet over maden, som var det samme hver eneste dag morgen, middag og aften.
Meget tør kød, smør var gemt under bordet til morgenmaden, folk tog maden med fingrene og ingen sagde noget!
Der var så mange gæster, så derfor var det en krig med at finde en plads ved hver eneste måltid.
Værelserne : møblerne var meget slidte, og ikke særlige rene. Badeværelset var hellere ikke særlig ren, og meget var ødelagt. Aircondition kørte på fuld og kunne ikke indstilles.
Baren ved poolen var næsten heletiden lukket, personalet som stod der var ikke særlig glade for at betjene gæsterne.
Der var ikke nok solsenge, så der var tit skænderi mellem gæsterne pga plads.
Vandland som man kan benytte er meget gammelt. De fleste rutsjebaner var lukket.
Personalet var søde.
Drikkevand hver eneste dag og kaffe/the på værelset var godt. Stranden: Man skulle gå lidt til stranden, men en dejlig strand og søde medarbejder. Man kunne benytte af gratis drikke af baren på stranden og evt bestille mad ( mod betaling) men gode billige priser.

Vi har været på Sharm Dreams Resort i juli 2023. Vi var 4 børn og to voksne.
Vi var MEGET skuffet over maden, som var det samme hver eneste dag morgen, middag og aften.
Meget tør kød, smør var gemt under bordet til morgenmaden, folk tog maden med fingrene og ingen sagde noget!
Der var så mange gæster, så derfor var det en krig med at finde en plads ved hver eneste måltid.
Værelserne : møbler meget slidte.
Og ikke særlige rene.
Baren ved poolen var næsten heletiden lukket, personalet som stod der var ikke særlig glade for at betjene gæsterne.
Der var ikke nok solsenge, så der var tit skænderi mellem gæsterne pga plads.
Vandland som man kan benytte er meget gammelt. De fleste rutsjebaner var lukket.
Personalet var søde.
Drikkevand hver eneste dag og kaffe på værelset var godt.

jaz aquamarine resort. Usually i don't leave reviews but this hotel was superb we loved it the food was superb the grounds and hotel was kept brilliantly always seeing the staff maintaining the gardens and the grounds. The different choices for food at lunch time was superb each different area offering different types of food as well. The staff are helpful and friendly the swimming pools kept clean and always had lifeguards on. Amazing entertainment program and entertainment team. We loved our experience here and we will be booking again.

Awful hotel. Low service. Bad quality rooms. Pictures photoshopped. Not 5-star worthy. Don’t go - it’s not your money’s worth.

Ein toller Urlaub mit leichten Abstrichen, die allerdings für mich keinen Grund für Abzüge darstellen - man weiss, worauf man sich beim Urlaub in Ägypten einlässt. Wir waren im JAZ Samaya, dass inzwischen leichte Abnutzungsspuren aufzeigt, trotzdem aber sauber und gepflegt ist und immer freundliches und bemühtes Personal aufweist. Die Bucht ist ideal für einen Familienurlaub am Strand, die Nähe zur Tauchbasis und das Ausflugsangebot sind Empfehlenswert - nur vielleicht nicht unbedingt über TUI - die Erfahrung war dann doch etwas weniger gut.

JazAquamarine
Just back from an incredible holiday where every need was met superior accommodation friendly and helpful staff nothing was too much trouble . A wide range of excellent food including many vegan options entertainment was amazing,! Momo halos and Leo are incredible at what they do

Jaz Little Venice, Egypt.
Very serviceminded staff.
The food was very tasty and beautiful arranged.
There were all kinds of grilled fish, shuffled birdies with shrimps, .... And the amount of cakes were overwhelming.
Free welcome drinks.
<3

Returned from Jaz mirabel park sharm el sheik Egypt with a very nasty tummy bug, started on day 5, ruined our trip to valley of the kings! We both are still suffering, been home 4 days, never experienced anything like it.
Also managers shouted at their staff in front of us. (restaurant, bar, room cleaner)
The pier was closed so couldn’t use it, BIG DISAPPOINTMENT!
Will not visit Egypt again.