Infograpia Recenzje 650

Wynik TrustScore: 3.5 na 5

3,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I purchased a package for my presentations at work. The slides are not compatible with any standard application. Once I add them to ppt the graphics disappear when reopening the slides. I contacted In... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I like the various infographics your team keeps coming up with. Using them gives my research reports extra edge and adds value that is quite invaluable! However, some recent updates are monotono... Zobacz więcej

Oceniono na 3 z 5

These guys are dishonest people. They do impulse sales and don't offer refunds. Everybody offers refunds. They are very heavy on marketing and very low on customer satisfaction. They have no interes... Zobacz więcej

Oceniono na 4 z 5

Le offerte Infograpia hanno il vantaggio che non si esauriscono nel tempo. Ho acquistato un pacchetto due anni fa e ancora oggi periodicamente ricevo gli aggiornamenti e delle presentazioni bonus gra... Zobacz więcej

Informacje dotyczące firmy

  1. Grafik

Informacje przekazane przez różne źródła zewnętrzne

At Infograpia, we believe you should not waste time designing graphics for your presentations. That’s why we have designed and gathered the best infographics into one amazing package. So you can focus on what’s most important — running your business. Our infographics can be used in everything from advertising to accounting to education to blogging. No matter what industry or position you are in, you can find the perfect graphic for your needs.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

650 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Great slides. Difficult updates

Although I love the slides, I am unable to determine how/when/where to obtain updates. I get emails that say updates are available, but the links always take me to web pages that want me to purchase something. I don't understand?

31 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

No activation code

Unfortunately I can't get a response back from the support team. After paying for an upgrade, the changes are not reflected in my account and I can't get the activation code or a response from the customer service team.

30 listopada 2024
Opinia niezależna
Logo Infograpia

Odpowiedź od Infograpia

Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve had and want to resolve this for you as quickly as possible.

We’ve checked our support system but couldn’t find any emails that match the situation you’ve described. Could you please reach out to us directly at support@infograpia.com with your details? Once we hear from you, we’ll make sure to assist you promptly and resolve the issue.

Thank you for your understanding, and we look forward to helping you.

Kind regards,
Brad Head of Customer Support

Oceniono na 1 z 5

No refund on faulty slides

I purchased a package for my presentations at work. The slides are not compatible with any standard application. Once I add them to ppt the graphics disappear when reopening the slides. I contacted Infograpia about the issue. Useless long email chains without offering a solution. Refund is not an option. Scam. I ended up saving each slide into pdf format to be able to give my presentation. Money lost. Shame on you

2 stycznia 2024
Opinia niezależna
Logo Infograpia

Odpowiedź od Infograpia

Hello Victoria,

Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation. Our goal is always to provide a seamless experience and ensure satisfaction with our templates.
1. Compatibility:
Our slides are fully compatible with PowerPoint, Keynote, and Google Slides. The issue you experienced with disappearing graphics can sometimes happen due to specific settings in PowerPoint or incorrect copying and pasting of slides. This is why we provided guidance on the best way to use and copy slides without losing formatting.
2. Support Provided:
We worked with you to troubleshoot the issue and provided alternatives to ensure you could use the slides effectively. Additionally, we explained how the files can be utilized across multiple devices, not just for work presentations.
3. No Refund Policy:
We understand your concern about refunds, and we strive to make this policy clear at the time of purchase. Digital goods, once delivered, cannot be refunded, but we aim to support all customers in maximizing the value of their purchase.
4. Future Help:
If there’s anything further we can do to assist you in using the files or improving your experience, we’re here to help. Please feel free to reach out to us.

We truly appreciate your feedback and will use it to improve our services and communication moving forward.

Kind regards,
Brad Head of Customer Support

Oceniono na 5 z 5

Infograpia excellent support

I had lost my Infograpia set on my laptop due to a crash. I emailed them showing my purchase, and without fail they provided me the link to download the set. I got my set now on the new laptop. Thank you Infograpia.

12 września 2024
Opinia niezależna
Oceniono na 5 z 5

Researched many sites to find…

Researched many sites to find professional content which can apply to different business materials. This is one of the best I found. Suggest updating templates for AI, automation etc. with updated content. I’m happy with my purchase. Thank you.

17 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Asks for ongoing payment for downloads

Although I have a subscription, each time I log in a nd try to download a template such as "income & expense tracker" the site asks for payment.

8 maja 2024
Opinia niezależna
Logo Infograpia

Odpowiedź od Infograpia

Hello Mahesh, 



We can confirm that you have purchased our Full access and can login and download from our "All Templates" section. You will also continue to receive your free updates via email for you to access. We have done our best to provide you with free updates each week since you purchased.


We have launched a brand new product that is not part of our Full Access product. These Excel Templates are an Add On which we invested more than 3,200 hours creating. This is the reason you’re unable to access this separate product. 


I hope this helps clarify the difference. We do find it really unfair receiving this 1 star review when you have received the product that you purchased as well as free updates.

Kind regards,

Brad
Head of Customer Support

Oceniono na 5 z 5

Hadn't used the site for several years…

Hadn't used the site for several years and was unable to download new PPT templates.

Asked for support and received feedback a few moments later.

The instructions provided worked like a charm and I now have some of the latest templates for my project.

3 maja 2024
Opinia niezależna
Oceniono na 2 z 5

Genuine Error Cost me More- poor back up from supplier

They say that you can get the measure of a organisation by the way it responds to complaints. So, take care when purchasing as I believe that this company is money grabbing and inflexible! When you click on UNLOCK FULL ACCESS, which you would expect to open a tab which explain what full access is. It doesn’t explain anything annd just adds an item to your trolley. Which is fine, BUT, if you don’t check out and revisit the page it adds another pack to your trolley. I have ADHD and got distracted a couple of times and ended up buying three single licences, which cost me more than the five licences deal! Now, I hear you say, well you ordered them. Which I fully accept was an error on my part, however the attitude of Jason at Infograpia was patronising and unhelpful. The company refuse to refund the difference, which is a shame as I was really looking forward to using the slides. I have raised a query with my credit card company, which may not go anywhere but this company needs to look at the relationship it has with its customers instead of employing sharp practice. Poor show Infograpia.

11 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great tool

Great tool! Pretty useful and resourceful; it saves lots of time trying to come up with a design idea. Now, our team is able to focus more on the content instead.

16 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

This company and refund policy is a…

This company and refund policy is a joke. Buyer beware there are no refunds. There was some kind of system glitch and they charged me for two licenses. DO NOT BUY THIS!! Go spend your money on Canva!!

9 marca 2024
Opinia niezależna
Logo Infograpia

Odpowiedź od Infograpia

Hello CV,

We sincerely apologize for the inconvenience.
As stated in our email reply, due to the nature of our product being a digital good, we cannot offer refunds for our licenses.
The checkout process is straightforward and transparent. We provide clear pricing information throughout the entire checkout process. You have the flexibility to add or remove licenses from your cart as needed.
All e-commerce websites automatically add items to the cart when selected by the user. Our system operates smoothly without any technical issues, as it has undergone thorough testing.
As stated in our email you still have the option to grant your second license to anyone that you would like, please reach out to us to assist you with this.
Our website strives to be as transparent as possible when addressing these matters.

Oceniono na 1 z 5

Não caia no Marketing!

Os templates disponibilizados são extremamente simples e de baixa qualidade! Existem diversos sites que ja disponibilizam de forma gratuita templates melhores/ similares. Valeria se custasse 5 dólares!

Além disso, no momento que fui fazer a compra, tive que dar refresh duas vezes pois não estavam aceitando um cartão meu. Quando troquei de cartão e foi aceito, foram comprados 3 pacotes no meu nome e meu email. Obviamente não tenho nenhum uso para 3 pastas idênticas com os mesmos templates. Fui pedir ajuda para o Customer support, e falaram para eu compartilhar com outras pessoas, pois não iam realizar o refund! Sempre bom lidar com um serviço que tem o interesse do cliente como prioridade!

21 lutego 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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