Infograpia Recenzje 650

Odpowiedź od Infograpia

24 mar 2025

Hi, thank you for reaching out. Our products are digital goods, and as stated in our policy at checkout, we’re unable to offer refunds once the files have been downloaded and accessed. It looks like both purchases were completed and confirmed, so both were processed as agreed.


If you need help accessing the files or have any other questions, we’re here to help! We can be reached via email at support@infograpia.com


Kind regards,
Brad Head of Customer Support

Odpowiedź od Infograpia

2 kwi 2025

Hi Jessica,

We’re truly sorry to hear that you feel this way. We want to clarify a few important points:

All our slides are professionally designed, high quality, and trusted by thousands of happy customers around the world.

Lifetime access means exactly that — once you purchase, you don’t have to pay again to download. You can re-download anytime from your account without extra charges. The claim about needing to pay again is incorrect.

Our support team does its best to respond as quickly as possible, usually within 24 to 48 hours.

We’re a small team that truly cares about our product and our customers. If there’s anything we can do to help or clear up any confusion, we’re here and happy to support you.

Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi NPA NPA,

We’re sorry to see this review. We couldn’t find any order under your name in our system, and we believe there may be some confusion with another company.

If you did purchase from us and need help, please reach out to our support team — we’re always here to assist.

Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi Francesco,

We’re sorry to hear you're unhappy. We want to clarify that we do respect our refund policy, which is clearly stated on our website. Since our product is a digital download, we’re unable to offer refunds once the files have been accessed, as is standard with most digital goods.

If you’re having any issues with the product or need assistance, our support team is here and ready to help.

– Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi Zuri,

Thank you so much for your kind words! We’re happy to hear you’re enjoying the creative ideas in our templates. If you ever need anything, we’re here to help.

– Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi Fabrice,

We’re sorry to hear the product didn’t meet your expectations. We want to clarify that all templates are exactly as shown on our website before purchase — fully editable PowerPoint slides designed to save time and improve presentation quality.

The files are stored in our cloud, and customers can download them individually or all at once through the one-click download option available in their account.

We regularly add new content with the same or even higher quality, and all future updates are included at no extra cost.

If you need help accessing your files or have any questions, we’re here to assist you anytime.

– Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi BTT,

Thank you so much for your continued support over the years! We truly appreciate your kind words and are happy to hear that you value the quality and consistency of our work. It's a pleasure to keep creating for customers like you.

– Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi Willian,

Thank you for your feedback. We’re sorry to hear about the confusion with your order. We’d like to clarify that each time an item is added to the cart, a new license is automatically added, which is a standard feature across most e-commerce websites. The total price and number of items are clearly shown throughout the checkout process, before completing the payment.

As we sell digital products, we are unable to process refunds once the purchase is made. We always recommend double-checking the contents of your cart before confirming the payment to ensure everything is correct.

Regarding support, we do our best to respond within 24–40 hours — and often much faster. If a message is received during our business hours, we typically reply within minutes on the same day.

If you need further assistance or have any other questions, please don’t hesitate to reach out.

– Ximena
Infograpia Support Team

Odpowiedź od Infograpia

2 kwi 2025

Hi Hania,

Thank you for your feedback. We’re sorry to hear about your experience.

We want to clarify that all customers receive unlimited access to the full library after purchase. If you’re having trouble logging into your account, our support team is happy to help — just reach out and we’ll make sure you can access everything included.

Regarding the designs, we regularly update our library with new templates every week. While some styles may share a consistent design standard, each template is unique and crafted for different content and use cases.

We’re here to support you, so please feel free to contact us if you need help accessing your account or finding what you're looking for.

– Ximena
Infograpia Support Team