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Heatoor Recenzje 75

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Wynik TrustScore: 4 na 5

4,2

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Napisz recenzję

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Zobacz więcej

Oceniono na 5 z 5

Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parc... Zobacz więcej

Oceniono na 1 z 5

Scammers they knew the 110v electrical system and plugs do NOT work in NZ they much you around wanting pictures etc when you complain and then insult you by offering a 25% refund Great way to sca... Zobacz więcej

Oceniono na 5 z 5

I bought an item from this company that arrived damaged. When I contacted the company, Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as qui... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

75 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 3 z 5

I have written 4 times to obtain return…

I have written 4 times to obtain return information and received no resonse

13 marca 2026
Opinia niezależna
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Odpowiedź od Heatoor

Hello James,

For clarity, all returns and refunds are handled in line with our return policy.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Amelie from Heatoor

Oceniono na 3 z 5

product is for a small space and is quit load when running.

no way it can keep up with the size room it says it can manage when ordering.

29 marca 2026
Opinia niezależna
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Odpowiedź od Heatoor

Hello Gerald,

Thank you for the review.

We'd like to learn more about how Heatoor can better suit your needs. As we could not locate your Heatoor order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Amelie from Heatoor

Oceniono na 1 z 5

Mixed up the order

26 marca 2026
Opinia niezależna
Logo Heatoor

Odpowiedź od Heatoor

Hello Robert,

Thank you for the review.Your feedback is extremely valuable to us.

Our record shows that you contacted us regarding your Heatoor order in the meantime, and an agent has already replied to your request.

We've also assigned an agent to overview you case and make sure that everything goes smoothly from here.

Best regards,
Amelie from Heatoor

Oceniono na 3 z 5

The product burst into flames.

I don't know what my experience is until it gets resolved. The product burst into flames and I hope they give me my money back.

23 marca 2026
Opinia niezależna
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Odpowiedź od Heatoor

Hello James,

Thank you for reaching out and sharing the details of your experience. We take situations like this very seriously and want to ensure it is handled appropriately.

We see that you have already been in contact with our support team. As we want to investigate this situation further, please make sure to reply to the latest email you received from our agent.

We appreciate your patience and collaboration.

Best regards,
Amelie from Heatoor

Oceniono na 1 z 5

Questionable Quality and Terrible Customer Service

I purchased two Heatoors on a .CA site. I was charged in USA Funds. That was the first red flag!
When they came they worked ok for a week or so, then the heater fans screamed on cold start up, first the one, then shortly after the second one I purchased.
I contacted the support team via email after the first failed and they wanted a video. I sent it. Then they wanted to verify my address. Now they had shipped me two, so they damn well knew my address. They agreed to send replacement. Next the second unit failed. Same issue noisey heater fan cold. Same song and dance.
I received the first replacement and seems ok so far. I inquired if they were sure they had sent me two? Yes was the answer. 26 emails later and counting I tried to speak to a live voice. This person was very helpful and realized someone had made a mistake and second unit wasnt sent. So I await the second replacement unit still. The Heatoors work well, when they work. The email support team was the worst experience I have ever had. If it wasn't for the guy on the phone I would still be dealing with issue and I thank him for that. Now I await to see if it actually shows??? No idea why they would send a survey to me on an issue that is yet to be resolved, but this is my experience to date. I would run from this company if they didn't already have my money and are reluctant to refund.
04/02/26-in response to Heatoor my order number was A9F1D17596.
Since my review I was sitting in my living room with heatoor running and smelled something burning. I went to unplug unit from wall, and electrical cord to unit was burning hot to touch. I was able to unplug with a rag and my electrical wall plug was melted. I'm positive if I had not noticed the smell, or had not been in room at the time that a fire would have resulted. These units are cheap junk IMO. P.S. still awaiting second replacement unit

19 marca 2026
Opinia niezależna
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Odpowiedź od Heatoor

Hello Rob,

We appreciate you taking the time to share your experience with us. All charges, including currency, shipping, and optional shipping protection, are displayed before an order is finalized. We understand your experience with email support was not smooth and acknowledge how this may have affected your confidence in the process.

As we were unable to locate your order based on the review alone, we have requested further information from you. Please rest assured that we will investigate your case and work to ensure the second replacement unit is delivered promptly.

Kind regards,
Amelie from Heatoor

Oceniono na 4 z 5

Great product and support, but....

Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to cancel. The order was already prepared. Really? So I had to absorb the charge, wait for delivery and then send it back. Pretty inconvenient for me.

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I like the heat out put from this…

I like the heat out put from this little unit .It heats very fast . I found the heater very lightly built and wonder about the durability . The heater was not suitable for my application as there is no thermostat to shut off the heater when the set temperature is reached .

10 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oto 8 wskazówek jak napisać świetną recenzję.

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