In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The people at furniture village
The people at furniture village. could not have been more helpful. I will certainly use them again when choosing G plan
19 lipca 2025
Odpowiedź od G Plan
Thank you for taking the time to leave a 5 star review.
We're thrilled your purchasing experience was positive and we look forward to you choosing G Plan in the future.
Best Wishes
G Plan
Recliner cable replacement.
With a broken cable on my G Plan recliner I contacted customer service for assistance. The response was immediate and very friendly.
I now have a replacement cable supplied free of charge and contact information in case I need help for the installation.
Altogether a very satisfactory experience.
28 lipca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Alan,
We're sorry to hear of the broken cable but very pleased we were able to replace this for you and resolve your problem swiftly.
The team are always on hand should you need them.
Best Wishes
G Plan
Recliner on the suite was broken
Recliner on the suite was broken. I expected it to have been checked before delivery. However it was fixed within a week.
22 lipca 2025
Odpowiedź od G Plan
We're sorry to hear that the recliner was not in perfect condition upon delivery, that certainly isn't the experience we aim to provide. We do our best to check all items before they leave our factory.
We’re glad to hear the issue was resolved quickly and appreciate your patience while the repair was arranged.
We hope you are now able to enjoy your furniture as intended but If you need to speak to our customer services team in the future please don't hesitate to contact us.
Best Wishes
G Plan
Delivery was earlier than expected…
Delivery was earlier than expected which was good for us, delivery men very good, comfy furniture and they had the colour I wanted
21 lipca 2025
Odpowiedź od G Plan
Hi Mary,
This is great to read. We will always try to improve on delivery times if we are able to and we're pleased we were able to do so for you. We hope you enjoy your new furniture.
Best wishes
G Plan
We only had the chairs for 3 weeks…
We only had the chairs for 3 weeks before the seats and backs were out of shape and uncomfortable, not what we expected as they were very expensive, very disappointing
21 lipca 2025
Odpowiedź od G Plan
Hi Janet,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with the condition of your chairs after such a short period of use. We understand your frustration, especially given the expectations that come with a premium purchase.
This is certainly not the level of quality we aim to deliver, and we would like the opportunity to make things right. Please reach out to our customer service team at customer.service@gplan.co.uk so we can assess the issue further and discuss possible solutions.
Best Wishes
G Plan
Remote problem
G Plan were very supportive and quick at resolving our issue.
Great work.
4 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi David,
Thank you for taking the time to leave us your 5 star review,
We're thrilled we were able to help resolve your issue.
Best wishes
G Plan
Odpowiedź od G Plan
Thank you for you 5 star review. We appreciate your feed back - enjoy your G Plan furniture.
With best wishes from the G Plan team
G Plan Customer service
Had a problem with Jean dye requiring a replacement
seat cover.Called G Plan and spoke to Krissie who pointed me in the correct direction.
She was extremely helpful and cannot thank her enough.
16 lipca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Michael
Thank you for leaving your review , Its great to hear your excellent feedback for Krissie and we will pass on your comments.
G Plan
After 30 years of faithful service.
After 30 years of faithful service my reclining armchair developed a fault when two screws sheared in the mechanism. G Plan's response has been to send me the replacement screws free of charge. You can't do better than that.
14 lipca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Adrian,
Thank you for the wonderful 5 stars! We're thrilled we were able to help you in getting this issue sorted swiftly.
G Plan
Odpowiedź od G Plan
Thank you for taking the time to leave your 5 star review. We're very happy you're so pleased with it.
G Plan
The time it took from order to…
The time it took from order to receiving goods which when arrived was damaged.
22 czerwca 2025
Odpowiedź od G Plan
Hi Shirley, Thank you for reaching out to us.
We're truly sorry to hear about the delay with your order and that the item arrived damaged. That’s certainly not the experience we want for our customers. If you haven't done so already please contact your retailer who would have arranged the delivery and they will contact us directly to get this resolved for you quickly. Thank you for bringing this to our attention.
G Plan
Fantastic Customer Service
G Plan customer service have been fantastic. A friends dog accidentally scratched the cushions on our lovely G Plan vintage sofa. We were worried that it we wouldn’t be able to get them repaired and would have to replace the whole sofa, which is only just over a year old & exclusive to John Lewis.
G Plan we’re not only able to send us a set of new covers, when John Lewis couldn’t help, they sent them free of charge.
G Plan really are fantastic, great furniture & even better customer service. Really do look after you.
10 lipca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Lawrence,
We're delighted we could help you in your time of need. We always try to help where we can and we know what its like when pesky pooches get their paws on the furniture.
Enjoy your fresh covers and if you feel like sending a photo of the culprit please do!
Best wishes
G Plan
Our Sofa is beautiful!!
Our Sofa is beautiful!!, it's soooooo comfy and gorgeous. We love it!!!. Billy Sanchez at Furniture Village in Brighton helped us enormously in receiving our sofa without hitches. So a huge thanks to G plan and Billy and Furniture Village!!@.
25 czerwca 2025
Odpowiedź od G Plan
Hi Sue,
This is such great feedback and we're really thrilled you like your new furniture and everything went smoothly for you.
Many thanks
G Plan
Lovely chairs
17 czerwca 2025
Odpowiedź od G Plan
Hi Jennifer,
Thank you for leaving us 5 stars, We're pleased you like the chairs
Many thanks
G Plan
Excellent product
Excellent product, first class finish and an excellent customer experience from Hunters, our local agent.
21 czerwca 2025
Odpowiedź od G Plan
Thank you for taking the time to leave your 5 star review.
We so pleased you're happy with it.
Best Wishes
G Plan
Lovely furniture
This is the most comfortable furniture we have ever had. Made in England too. Lovely colour. Easy to move with sliders provided.
22 czerwca 2025
Odpowiedź od G Plan
Hi David,
This is excellent to hear! We're thrilled you're so pleased.
We wish you many years of comfort for the future.
Best Wishes
G Plan
Odpowiedź od G Plan
Hi George,
Thank you for leaving us a 5* review.
We are sorry to hear that there was an issue but really please to hear we dealt with it well.
Many Thanks
Gplan
Do not buy
Bought the gplan Ellis three piece suite with two recliner armchairs around Xmas 2024. Noticed on one of recliners when operated it made a grinding noise every time I used it. In the end retailer contacted gplan melksham who eventually sent an "independent upholsterer " to check it out and who reported back that I was the wrong height for chair. Funny I am only 1"shorter than the average woman. The case was closed. Then noticed loose material on back of this chair . Retailer came and put more filling in .
Was not happy with recliner noise still
there so contacted retailer again and after weeks went by gplan finally sent another upholsterer to give second opinion.
This was totally the opposite of first opinion and engineer told me a part of the recliner had been fitted wrong . Thought a big company like gplan would have a good quality control dept .
So after 6 months finally got chair fixed.
As I am not an expert on material used on furniture I am also surprised that the material is puckering where the head cushion meets the back cushion. Either it's the type of filling or the material is substandard. This is not the old gplan furniture which had a good reputation but see they were taken over by a larger company. Would not advise buying this furniture .
18 grudnia 2024
Opinia niezależna
Odpowiedź od G Plan
Hi Sarah
Thank you for taking the time to provide feedback regarding your G Plan Ellis furniture. I’m sorry to hear that you’ve encountered an issue with your goods.
Unfortunately, I have been unable to directly locate your order in our system, which limits my ability to review the full history and any reports that have been compiled.
We work with independent third-party technicians to ensure that any concerns are assessed objectively. We also liaise closely with these technicians and our retail partners to ensure that all matters are addressed in a timely manner.
Please be assured that we take the quality of our products very seriously. While I have limited information about your specific case, I’m pleased to hear that the service has now been completed.
Many thanks
Gplan
Still waiting for Toons and g plan to help put this right
Unfortunately this is a brand new sofa costing over £3,500. We bought two and one is perfect, the other lopsided despite two people coming to punch the sofa repeatedly, this is not something that should have to be done to a new sofa. I have contacted the furniture store Toons and they are dealing with yourselves but so far I’m getting nowhere. Surely at very least you should make two new seat cushions so the sofa sits straight. I just can’t believe what is supposed to be a well known British company are not trying to resolve this issue. I still have my old Italian leather sofa which I have had for 14 years and it’s immaculate, never had this problem.
19 czerwca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Max,
Thank you for taking the time to share your feedback. We're truly sorry to hear that one of your sofas hasn’t met your expectations, and we completely understand your disappointment.
We’d like to clarify the suggestion you received regarding what you’ve described as “punching” the sofa. What was actually being referred to is a standard practice in upholstered furniture care known as “dressing” the sofa. While it may sound unusual, dressing is a normal and necessary part of maintaining furniture that uses fibre-filled interiors, as is the case with the our models.
Over time, and particularly in the most-used seat of a sofa, the fibre filling naturally settles and mats together, which can cause the cushions to lose some of their shape or appear uneven. Gently plumping or redistributing the filling by hand helps restore the original appearance and comfort, and is part of the regular care routine recommended across the industry.
This requirement does not mean there is a fault in the furniture, but rather a known characteristic of fibre interiors.
That said, we absolutely appreciate your concerns, particularly given that one of the sofas appears unaffected. If you feel that the difference between the two is beyond what would be expected from normal use and maintenance, you are very welcome to request a second opinion inspection via your retailer. This allows us to assess whether there is any underlying manufacturing fault that needs addressing.
We’re genuinely sorry that communication has not met your expectations so far, and we’ll ensure this feedback is passed on internally to improve our service. Please don’t hesitate to contact your retailer again to initiate a further review as we remain committed to helping resolve your concerns wherever possible.
Kind regards
G Plan
Ordered the Kingsbury range 2 Chair…
Ordered the Kingsbury range 2 Chair recliners and sofa recliner having previously bought from Gplan I personally fell fell the range is nowhere near my previous range
22 maja 2025
Odpowiedź od G Plan
Hi Julie,
Thank you for taking the time to leave us a review.
We really do appreciate the feedback as we are always looking to improve.
If you would like to give us more information, please get in touch!
Many thanks
Gplan
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