In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
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Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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We ordered 2 Riley sofas
We ordered 2 Riley sofas. 1 a static and the other a manual recliner. We are an elderly couple and are unable to use the manual recliner. A complete waste of money. This was £800 more than the static and now we can only use this as a static as it is too difficult to use. Our strong 6"2"son could hardly get the back to recline.
The technician came to examine the sofa and removed a spring but it has not made in any easier for us to use.
We strongly feel we should have been advised by the retailer 'Doorway to Value' we would find it difficult to operate and that a power one would be more suitable. This was in no way suggested nor did the salesman encourage us to try the model in store. He gave us a demonstration and made it look so easy.
This reflects more on the point of sale than on Gplan but be warned if you are of a certain age or perhaps not quite so mobile you will find it a complete waste of money as you will not be able to operate it.
Doorway to value have offered,after our complaint,to order a new power recliner and charge us an extra £800. This would only have been an extra £250 at point of sale. Totally unacceptable when it is not fit for purpose.
31 sierpnia 2025
Odpowiedź od G Plan
Hi Anne,
Thank you for taking the time to leave your review. We’re very sorry to hear that you’re unhappy with your manual recliner and understand how disappointing this experience must have been — especially as comfort and ease of use are such important factors when choosing a piece of furniture.
We’re particularly sorry to hear that the recliner has proven difficult to operate. While we’ve not received similar feedback about this model elsewhere, we absolutely appreciate that individual needs can vary, and that a manual mechanism may not be suitable for everyone.
Our expectation is that suitability, including differences between manual and power recliners, would be discussed and demonstrated in full at the point of sale. While we would never want to speak on behalf of any of our valued retail partners, we do rely on them to provide guidance based on each customer’s requirements.
We genuinely regret that the recliner has not met your expectations and that it’s not proving usable for you. Your comfort and satisfaction are very important to us, and we’re sorry that you feel let down by this experience.
If there is anything further we can assist with, please don’t hesitate to get in touch via your retailer — we will of course continue to offer support wherever we can.
Best regards
G Plan
The sales person was polite and very…
The sales person was polite and very helpful. The after sales team were extremely helpful. We found a mark on the arm of our recliner chair, they sent out a technician to look and it, and he sorted it. This was all done after two weeks from delivery. Will definitely buy from Aldiss again, brilliant service. Lovely recliner chairs,
4 września 2025
Odpowiedź od G Plan
Hi Celia,
Such great feedback following a slight bumpy start but we're thrilled we were able to resolve this quickly for you and you are able to enjoy your new purchase.
Best wishes
G Plan
my Gplan flair recliner bought just pre…
my Gplan flair recliner bought just pre covid or went wrong within 3 months or purchase
Engineer out changed buttons but next day not working .. this carried on for months and then into covid times where they couldn’t come out so had to wait once Covid was over I called again someone came out said was issued with whole electrics with Intermittent power fault .. and would need new motor etc then had call from DFS saying out of warranty won’t fix it but they couldn’t attended during Covid times I’ve been stuck with a chair unfit for purpose which I can’t use x At one point it opened a d closed in its own with no one even sitting in it . I have disabilities and that’s why my parents bought it for me so I can sit comfortably watch tv with my children the footrest has now been stuck out for 2 years only way to keep it in is to tie it up with string real eyesore bit of a accident hazard stick out all the time drives me nuts paid £1500 for chair not fit for purpose told my chair was now out of warranty so can’t fix it !! But wasn’t my fault they couldn’t come out . I got told by one engineer that flair were known for faults , thought Gplan meant great quality hugely disappointed in my now non recliner footrest rather expensive non working chair ! 😒
16 listopada 2024
Opinia niezależna
Odpowiedź od G Plan
Hi there,
We're very sorry to hear about your experience and the ongoing issues you've had with your recliner — especially given the difficulties you’ve faced during the pandemic and how important the chair is to your comfort and daily life. We completely understand how frustrating and disappointing this must be for you.
We’ve noticed that we haven't yet received a response to our request for further information. If you're still seeking assistance, we’d really appreciate it if you could provide us with your full name and order details. With that information, we’ll do our best to investigate further and see how we can help.
Please accept our sincere apologies for the inconvenience this has caused — we take all feedback seriously and want to do what we can to support you.
Best wishes
G Plan
Quality and comfort.
We purchased a two seater and a three seater settee, the two seater had to be made as the store did not have one in stock. We were told it would take a few weeks and both were delivered within the time stated. Both are excellent quality and comfort, no issues.
31 sierpnia 2025
Odpowiedź od G Plan
Thank you so much for the 5 star review. We truly value all feedback from our customers and it makes us extremely happy when we've achieved customer satisfaction from our comfortable, quality furniture.
We wish you many years of comfort to come.
Best wishes
G Plan
Great long lasting furniture from a…
Great long lasting furniture from a British company. Very pleased with my new armchairs, very comfortable. Delivered on time.
Excellent product and worth the the cost.
24 sierpnia 2025
Odpowiedź od G Plan
Hi Craig,
Wow, great feedback! sounds like we ticked all the boxes. We're thrilled you're so pleased.
Best wishes
G Plan
Excellent retailer and product.
27 sierpnia 2025
Odpowiedź od G Plan
Hi Malcolm,
Thank you so much for the 5 stars! we wish you many years of comfort.
Best wishes
G Plan
From ordering to delivery was great.
From ordering to delivery was great.
The delivery team were exceptional they removed their shoes every time they entered our living room,
23 sierpnia 2025
Odpowiedź od G Plan
Thank you for the excellent feedback regarding the respectful attitude of the delivery team. We will ensure this feedback reaches them.
We hope you enjoy your new furniture
Best wishes
G Plan
Terrible aftersales service
Having paid £5050 for a Harper sofa and armchair in leather only 18months ago, I expected at least a response to the two letters I sent but not a dickie bird.
I ended up having to pay for the repairs to substandard leather and a sinking seat, obviously I will never buy from this bastion of British manufacturing again.
Completely unacceptable!
1 lipca 2025
Opinia niezależna
Odpowiedź od G Plan
Dear Jacquie,
Thank you for reaching out, and I’m very sorry to hear about your recent experience.
We completely understand your frustration particularly after investing £5,050 in a Harper leather sofa and armchair, you had every right to expect both high-quality craftsmanship and responsive aftercare. We sincerely apologise that your letters went unanswered, this is not the standard of service we aim to provide, and we deeply regret the disappointment this has caused. To ensure any further communication is not lost we would recommend contacting the customer service team via email at customer.service@gplan.co.uk and our team would be happy to help you.
It's also concerning to hear that you had to cover the cost of repairs yourself due to issues with the leather and seating. We would appreciate the opportunity to look into this further and see if anything can still be done to address your concerns properly.
Please contact our service team.
Once we have your details, we’ll ensure it is escalated to the appropriate team for a full review.
Again, I’m truly sorry for the inconvenience and upset caused. Your feedback is being taken seriously, and we hope to regain your trust.
Best wishes
G Plan
I love my new sofa from G Plan
I love my new sofa from G Plan. It is very comfortable as well as looking good. The sofa also has heated seats, so will be perfect for winter.
23 sierpnia 2025
Odpowiedź od G Plan
Hi Patricia,
Thank you so much for taking the time to leave us your 5 star review.
We have recently introduced the heated seat elements to our much loved ranges and we've had such great feedback.
We hope you enjoy your cosy nights in on your new furniture
Best wishes
G Plan
Just had 2 Harper leather 2 seater…
Just had 2 Harper leather 2 seater sofas delivered,the quality of g plan furniture is in a league of its own.They are made to order and with a 25 year guarantee.
We purchased from furniture world in Plymouth and it was a great store with friendly staff.
5 września 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Vincent,
This is such great feedback and we'll be sure to pass your comments to our production team.
Thanks for the 5 stars! Enjoy your new sofas.
G Plan
Contacted G Plan direct re.on going…
Contacted G Plan direct re.on going smell problem coming from suite purchased from Forrest/Sterling almost 2 years ago.
Spoke to Eleanor who arranged another inspection to be carried out. Still waiting for time confirmation of inspection on Friday 12 Sept.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Thank you for getting in touch, and I’m sorry to hear that the issue with your suite is still ongoing.
I understand that you previously spoke with Eleanor, who arranged for another inspection to take place. I sincerely apologise for the delay in confirming the time for the inspection scheduled for Friday, 12th September.
We truly appreciate your patience and apologise for any inconvenience this delay may have caused.
Whilst we understand some customers experience a slight smell coming from their new furniture which we encourage airing and will dissipate over time, this is usually because of the manufacturing process and probably down to the foam interiors. it not common for a smell to continue.
The technician will be able to detect if this is a manufacturing fault and they will then contact us directly to assist, or external factors which may also have an affect.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Kind regards
G Plan
After a few years we had a small issue…
After a few years we had a small issue with a chair! G Plan were brilliant, they rectified the issue free of charge with no problems. Had we purchased a suite made in another Country we would have never got the issue resolved. Hats off to Hannah (customer services) and G Plan. Quality product and quality aftercare.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Stephen,
Thank you for taking the time to leave us a 5* review.
From time to time, issues do occur but its lovely to hear that we resolved this in the best way possible to allow you to continue enjoying your Gplan furniture.
Many thanks
Gplan
Inadequate filling to sofa
Our Seattle sofa had inadequate filling and necessitated two visits from the repair company. Disappointed with GPlan, they used to have a good reputation.
18 sierpnia 2025
Odpowiedź od G Plan
Dear Dianne,
Thank you for taking the time to share your review regarding your Seattle goods. I am sorry to hear that you experienced an issue with the fibre interiors. I understand that Emmiera has since visited and added additional fibre to resolve this for you.
While our goods and interiors are designed and supplied to specification, from time to time interiors may settle or be slightly underfilled. This appears to have been the case with your order, and I would like to sincerely apologise for the inconvenience this caused.
Please be assured that we take the quality of our furniture very seriously. We value all customer feedback as it helps us make ongoing improvements and continue to manufacture excellent products.
Thank you again for your review, and I am pleased that we were able to work with Emmiera to ensure this has now been resolved.
Many thanks
Gplan
G plan
We purchased a 3 seater and 2 seater G Plan recliner sofas on recommendation from furniture village at vast expense, expecting them to be extremely comfortable and very expensive, but not a year old and waiting for repair *which has taken over 6 weeks and still waiting) its like sitting on a park bench its absolutely dreadful, I thought that being so expensive and the advice we were given it would be the best purchase we have made how wrong we were so very annoyed and disappointed
2 października 2024
Opinia niezależna
Odpowiedź od G Plan
Hi AK,
Thank you for your review. We are very sorry to hear that you have been unsatisfied with your G Plan furniture. Unfortunately, based on the information provided, I have been unable to locate your order details to fully investigate your concerns.
Please be assured that we take the quality of our products extremely seriously. All seat interiors will naturally soften with use over time, though this can vary depending on several environmental factors, so we are unable to provide a specific timescale.
We work closely with our retailers and approved technicians to ensure that any repairs are completed as quickly and efficiently as possible, with minimal disruption. As I have not been able to identify your order, I am unable to comment specifically on the cause of the delays you have experienced.
To allow us to look into this fully for you, please contact us directly at customer.service@gplan.co.uk with your order details.
Many thanks
Gplan.
Quality Company and Quality Products
As always G Plan is a long lasting quality product which we have purchased before. Took delivery and everything was as expected from a quality company
We are very pleased with our new armchairs.
Thank you for your excellent service
22 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Craig,
It's lovely to read your review and how pleased you are with your new armchairs.
We will certainly share this feedback with the rest of the company.
Many thanks
Gplan.
Free Feet
I needed to replace a broken "foot" on a G Plan chair and was very frustrated with the complete lack of customer service from the retailer who sold me the chair.
All it took to sort the problem out was one phone call to G Plan's customer service team and four new feet were sent free of charge. Thank you.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Brian,
Thank you for taking the time to leave us a 5* review.
Unfortunately, issues do arise but its good to hear that when they do, we resolve as quickly and efficiently as possible.
We hope you enjoy your Gplan furniture for many years to come.
Gplan
Good range of sofas and excellent range…
Good range of sofas and excellent range of fabrics. Sofas delivered on time by G-Plan and your retailer, Manor Furnishings. Price expensive so lets hope it lasts 25 years.
29 lipca 2025
Odpowiedź od G Plan
Hi Ian,
Thank you for taking the time to leave your review. Its great to read we've provided an excellent range of both sofas and fabrics for you to choose from. We understand these can be big purchases so we try to ensure we provide a great range whilst delivering excellent quality furniture to last.
Best wishes
G Plan
Two two seater sofas Purchased in Fenwicks Canterbury.
Purchased in Fenwicks Canterbury.
Staff very helpful.
Furniture is just what we wanted blue leather. Might sound dramatic but is very nice. We have had G Plan before so confident will be as good as our previous suite
Fast delivery and at a time of our convenience.
25 lipca 2025
Odpowiedź od G Plan
Hi Dean,
Thank you for your review. Blue Leather is an excellent choice and we bet it looks fantastic, A real show stopper!
We wish you many years of comfort for the future.
Best Wishes
G Plan
Comfort and Quality
Had done my research online prior to visiting Furniture Village Tunbridge Wells and as I was looking for sofas that offered me comfort and good support had already decided on GPlan. The first sofa I sat on was a Kingsbury and it was instant comfort! I did try a couple of other GPlan sofas but the Kingsbury ticked all the boxes especially as I have a bad back. Good range of fabrics to choose from and when my sofas eventually arrived I was absolutely delighted and the quality is topnotch.
24 lipca 2025
Odpowiedź od G Plan
Hi Brenda,
This is brilliant to read. Our Kingsbury range is especially designed with comfort in mind and its great to receive feedback from our customers who are as delighted as we are.
Best Wishes
G Plan
Odpowiedź od G Plan
Hi John,
We're over the moon you're so pleased with your new settees.
Best Wishes
G Plan
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