In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Beautiful sofa very comfortable with…
Beautiful sofa very comfortable with high back
18 października 2025
Odpowiedź od G Plan
Hi Elaine,
We're delighted to hear you are pleased with your choice of G Plan furniture. Thank you for leaving us a review.
Kind regards
G Plan
New suite
Just arrived today 4weeks ahead of schedule,very pleased with it so far need to get used to the recliner head & lumber control , looks good and is comfy
29 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Len,
It's always a nice surprise when something arrives early! All the best with getting used to the functions of your new furniture.
Thanks for leaving us a review!
G Plan
Bought a Stratford 2+1+1 recliner over…
Bought a Stratford 2+1+1 recliner over 15 years ago and found it very comfortable and top quality baring in mind this is in an occasional room so barely used at all and is still like new! Recently bought a Stratford chevron 3 seater to complement the existing Stratford and Boy was that the biggest mistake ever! Zero Comfort, No Back Support, gap between both seat cushions goes straight through so good by TV remote and hands when getting up??? Something defnatly gone wrong here!!! Now either it's a Reject passed to a retailer for quick cheap disposal or Gplan is going down the Pan? Either way a reduced price of £800 for a sofa with less comfort than an Orange Crate is kinda Disgusting!!!
19 sierpnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Darran,
We’re very sorry to hear that your recent purchase hasn’t lived up to expectations — especially after being so pleased with your original Stratford suite for many years. We completely understand how disappointing it must feel to find the comfort and support different from what you remembered.
As your sofa was purchased through one of our retailers as a clearance item, it’s likely to have been a made-to-order piece originally manufactured for another customer, as our orders are all bespoke. Each of our retailers manages their own clearance sales and pricing, and we appreciate this can sometimes lead to differences in specification or comfort.
Furniture manufacturing has evolved considerably over the last 15 years — from the materials and fillings used to the design and comfort profiles — so newer models can feel quite different from older ones. That said, we’re genuinely sorry this one hasn’t met your expectations.
Kind regards
G Plan
A beautiful well made sofa
Took a long time to find a sofa both myself and my partner found comfortable and in just the right style to suit both our tastes.
The second we saw and sat on the G-Plan Austen large sofa in the showroom, we both knew it was the one.
It arrived after 6 weeks build time, However we noticed that it had a few defects in the seat stitching and build of the seat cushions, which when checking the showroom example again was unique to ours.
G-plan have been fantastic, they sent somebody out to inspect and immediately told us they would arrange a brand new replacement, no quibbles or issues.
Our replacement arrived this week, very impressed with the service and the quality of the sofa we now have.
It will last us many years. I wouldn’t hesitate to buy our next sofa with you.
22 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi David,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you and your partner found your perfect sofa in our Austen range, and even more pleased that our team were able to quickly resolve the issue with your original order.
We’re glad the replacement has arrived safely and that you’re now enjoying the comfort and quality you expected — your kind words mean a lot to us. We hope your new sofa brings you many years of relaxation and enjoyment!
All the best
G Plan
Excellent sales staff
Excellent sales staff . No pressure just important facts about product. Peter Williams was a joy to deal with no hassle not like other stores we visited. Would definitely buy from this store again. Also mention to 2 delivery guys
23 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Catherine
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience and that your retailer made the process so enjoyable and pressure-free.
We really appreciate you choosing us.
Kind regards
G Plan
I ordered 2 Ridley Vintage sofas
I ordered 2 Ridley Vintage sofas, which I really like.
First sofa is fine.
The second sofa, the left handside base of the sofa, the foam was softer and less ridgid. The stitching was not even.
After a report from the upholsterer. GPlan have happily agreed to replace the sofa. Very pleased with the outcome!
17 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Deborah,
Thank you for sharing your feedback and for choosing our Ridley Vintage sofas — we’re so pleased to hear you love the design. We’re genuinely sorry, however, that one of your sofas hasn’t met the standard you expected from G Plan.
Your comments about the foam firmness and stitching are concerning, and it’s disappointing to hear that this wasn’t picked up during our quality control process. We understand how frustrating that must be.
The technician report will help us look into this fully and make sure the issue is resolved to your satisfaction. Thank you again for your patience and for bringing this to our attention — we’ll ensure it’s handled with care.
Kind regards
G Plan
No Support - Expect Back Ache!
We purchased a 2 seater sofa and 3 seater reclining sofa Nov 24 and the 3 seater is shot - has been for months! No support what so ever and that is without using the recliner function! You back aches after sitting on it for more than 15 minutes! We both work full time and aren't overweight so there is no reason why the support is so bad. It sinks so badly, like sitting in a hole. If this was a cheap sofa we might have expected it. But not when you pay thousands. Furniture Village seem uninterested in helping so we might have to try and go down a more formal legal route. Did not expect such poor quality from G-Plan, these sofas were meant to last us years! Would not recommend. We haven't even finished paying for it!
1 czerwca 2025
Opinia niezależna
Odpowiedź od G Plan
Thank you for sharing your experience, and we’re genuinely sorry to hear about the ongoing issues with your 3-seater recliner. We completely understand how disappointing and uncomfortable it must be to feel let down by a product you expected to last for years, especially one you invested so much in.
It’s particularly concerning to hear about the lack of support and discomfort you’re experiencing, even without using the recliner function. This is certainly not the standard of quality we expect from G Plan furniture, and we agree it should be performing far better.
We also regret to hear that your experience with Furniture Village hasn’t been more supportive. While we can’t speak on their behalf, we would be happy to assist in any way we can to ensure your concerns are properly addressed. If you haven’t already, we recommend getting in touch directly with our customer service team, who may be able to work with the retailer to help find a resolution. Customer.service@gplan.co.uk
G Plan
Malvern 3 seater sofa
Lovely piece of furniture, fits in my room perfectly, r/h recliner seat is ideal. Most of all I love the high back that supports your neck and head, so many versions these days have such short backs which offer no support above the shoulders.
All in all, very pleased with my purchase, thank you
23 września 2025
Odpowiedź od G Plan
Thank you for the 5 stars! your feedback is so important to us and we'll pass on your excellent comments to our design and development team.
All the very best
G Plan
I was very pleased with our electric…
I was very pleased with our electric recliner that was purchased in Feb 2025 but it has already failed on one side of the recliner and we are waiting for a furniture technician to come out and repair, not a good wait time three weeks with the one half of our two seater sofa stuck in the reclining position, I was not expecting this from GPlan
27 września 2025
Odpowiedź od G Plan
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issue you've experienced with your electric recliner, and we completely understand how frustrating it must be to have one side of your sofa stuck in the reclined position, especially after such a recent purchase.
While we’re pleased to know you were initially happy with your G Plan recliner, it’s disappointing to learn that the product hasn’t met expectations over time. We acknowledge that a three-week wait for a technician is far from ideal, and we apologize for the inconvenience this has caused.
Please rest assured we are committed to resolving this for you as quickly as possible. If there’s anything we can do in the meantime to support you further, don’t hesitate to reach out directly to our customer service team at customer.service@gplan.co.uk
G Plan
Pensioners delight
Great product, well-made and superbly comfortable. Replacing similar products that have lasted us 20+ years
11 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Roger,
Its so great to see this feedback and we're absolutely thrilled you're delighted with it. wishing you many years of comfort for the future
G Plan
delivery early great product
24 września 2025
Odpowiedź od G Plan
Hi Alan,
Thank you very much for taking the time to leave us your 5 star review.
We wish you the very best of comfort
G Plan
Odpowiedź od G Plan
Hi Nigel,
Thank you so much for the 5 stars! We're thrilled you're so pleased.
Best wishes
G Plan
Early days…
After only a couple of weeks its early days but the quality of the furniture would seem to be of excellent quality.
19 września 2025
Odpowiedź od G Plan
Hi Alan,
Thank you so much for taking the time to leave us your 5 Stars.
wishing you the very best of comfort
G Plan
The staff at Sterling were first…
The staff at Sterling were first class,took extra time to deliver and place in our lounge.we are so far very pleased that we purchased the Gplan furniture and hope that it lasts.
17 września 2025
Odpowiedź od G Plan
Hi Walter, thank you very much for the fantastic feebdack, we will ensure your comments are also passed onto your retailer.
We hope you enjoy your new furniture for many years to come.
Best Wishes
G Plan
Replacement feet
We had inherited a G plan 4 priece suite but unfortunately some of the plastic feet were missing. I contacted GPlan and without hesitation they sent replacement feet free of charge! Polite and friendly customer service agent. Fantastic service.
26 września 2024
Opinia niezależna
Odpowiedź od G Plan
Thank you for taking the time to leave us your 5 stars!
We're thrilled we were able to help you out.
We hope you enjoy the 4 piece suite
Best wishes
G Plan
Great G Plan Response
Unfortunately, on a leather sofa I purchased almost 8 years ago,a minor fault came to light. I contacted Customer Services at G Plan and the response was great. A technician was arranged, a diagnosis was made, the minor repair to the frame was actioned and the problem resolved.
I cannot speak highly enough of the G Plan Customer Service agent for the excellent response.
25 września 2025
Opinia niezależna
Odpowiedź od G Plan
Hi there!
We are so pleased to hear that the issue with your furniture has been resolved, with the help of our fantastic Customer Service team. Thank you for leaving us a review.
Best wishes
G Plan
very comfortable
4 września 2025
Odpowiedź od G Plan
Hi!
Thank you for leaving us a review - we are delighted that your furniture meets your comfort expectations.
All the best
G Plan
Great product very well made and…
Great product very well made and arrived earlier than expected, very pleased.
31 sierpnia 2025
Odpowiedź od G Plan
Hi Robert,
Thank you so much for your kind feedback!
We're delighted to hear that you're pleased with your furniture and that it arrived earlier than expected. It's great to know you’re happy with the quality and craftsmanship — we take a lot of pride in what we do, so it means a lot.
Thanks again for taking the time to leave a review!
Best regards
G Plan
Excellent quality
Colour was to match existing G Plan furniture. Quality very good and comfort.
30 sierpnia 2025
Odpowiedź od G Plan
Good morning,
Thank you for your lovely review!
We're so pleased to hear that you're happy with the quality and comfort. It's always great to know when our products fit seamlessly into a customer's home.
We really appreciate you taking the time to share your experience.
Best wishes
G Plan
Wow they're slow!
I ordered an Elevate chair in mid August, expecting the promised 6-8 week delivery period. Apparently the fabric I chose (sorry, I didn't want tweed) requires extra time and I've now been told that, because they import the mechanisms, my chair won't be coming till the end of November...!! I still want the chair but three and a half months is a crazy long delivery period!
20 września 2025
Opinia niezależna
Odpowiedź od G Plan
Good morning,
Thank you for your feedback, and we're very sorry to hear you're disappointed with the lead time for your Elevate chair.
While our standard lead time is typically 6–8 weeks, this is subject to fabric and component availability. We completely understand how frustrating it can be when delivery takes longer than expected, especially when you're looking forward to receiving your new furniture.
We’re truly sorry for the delay and any inconvenience caused, and we appreciate your patience and continued interest in the chair. Please rest assured we’re doing everything we can to get your order to you as soon as possible.
Best regards,
G Plan
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