In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing furniture with a small problem…
Amazing furniture with a small problem which was dealt with very quickly.
25 maja 2025
Odpowiedź od G Plan
Hi Mark,
Whilst it's disappointing to hear about the issue you have experienced, we're really pleased we were able to assist and get everything sorted for you.
If you ever need anything in the future, please don't hesitate to get in touch — we're always happy to help.
Best Wishes
Gplan
Odpowiedź od G Plan
Hi Robert,
Thank you for taking the time to leave us a 5* review. We really value and appreciate the feedback.
Many Thanks
Gplan
Well worth the money
Furniture we have recieved 3 seater and 2 seater settees are well made. Good choice of colours and very comfortable.
18 maja 2025
Odpowiedź od G Plan
Hi Elaine,
Thank you for your 5* review.
We are very pleased to hear how comfortable your furniture is.
Best Wishes
Gplan
Not happy with the armchairs 2years old…
Not happy with the armchairs 2years old and the seat has become very soft and I think it has shrunk.
19 maja 2025
Odpowiedź od G Plan
Hi Val,
Thank you for taking the time to leave a review.
We are sorry to hear that you aren't happy with your Gplan armchairs.
The seat interiors do soften over time with use. We recommend regular plumping and reversible cushions should be turned to minimize wear and tear.
If this hasn't helped, please contact the retailer whom you purchased from and we will work closely with them in seeking a satisfactory resolution.
Many thanks
Gplan
Expensive product but poor quality
Bought 3 piece sofa electric recliner & chair, chair especially has not worn well & arms are not good with one zip that holds arm to chair has disintegrated.
Went back to the retailer who acted on my behalf & contacted G Plan who said they would supply at £120 each as need two to match (£240) as over the 2 year warranty, I won’t be giving them more money, spent thousands & quality dreadful.
1 czerwca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Ossie,
Thank you for taking the time to leave us a review, and we're truly sorry to hear that your experience has not lived up to expectations.
We completely understand how disappointing it must be to experience issues with your furniture, especially after making such a significant investment. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We appreciate how disheartening it can be to face issues outside of the warranty period, and the offer made was based on those warranty terms, but we absolutely recognise how upsetting this situation feels from your perspective.
Your feedback is very important to us, and it will be passed on to the relevant teams. We’re committed to continuous improvement, and experiences like yours help us take a closer look at how we can better support our customers in the long term.
Kind Regards
G Plan
Fantastic service from Tara for…
Fantastic service from Tara for replacement glides. Super professional from GPlan, this is what proper service should always be like... 10/10!! 🤩
5 czerwca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Jim,
What a lovely review!
We are really pleased to hear about the fantastic service you have recieved. We will make sure this is shared with Tara.
Best wishes
Gplan
Odpowiedź od G Plan
Hi Susan,
Many thanks for taking the time to leave us a 5* review. We really appreciate it!
Best Wishes
Gplan
I contacted G plan customer service as…
I contacted G plan customer service as I was trying to find a replacement part for my recliner sofa. They were very helpful. They informed me how long it would take to arrive & waived payment for the part.
I found it very good customer service.
3 czerwca 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Nina,
Thank you for your 5* review.
We are sorry to hear that you experienced an issue with your furniture. However, we are very pleased to hear that we rectified this quickly and efficiently allowing you to continue enjoying your recliner.
Many thanks
Gplan
Andersons of Inverurie were great
Andersons of Inverurie were great, very helpful gave great advice about the furniture took our order ,kept us up to date with order. The guys that delivered our furniture were on time very polite and placed the furniture where we wanted it,showed me how to use the recliners,took all packing material with them. Would definitely go to Andersons again.Quick and easy to register our furniture.
14 maja 2025
Odpowiedź od G Plan
Hi Margaret,
Thank you for taking the time to leave us a review.
Its lovely to hear about the great service you have received from the retailers we work with and hope you enjoy your Gplan furniture for many years to come.
Many thanks
Gplan
The staff at Furniture Village Wycombe …
The staff at Furniture Village Wycombe were excellent and the delivery men were also excellent
7 maja 2025
Odpowiedź od G Plan
Hi Brian,
Thank you for taking the time to leave us a 5* review. We really value and appreciate the feedback and will share this with all parties concerned.
Many thanks
Gplan
STILL Awfully Terrible Service - Avoid!!!
Lovely products, but after waiting 6 weeks for our two new sofas we were left disappointed by G-Plans service. They supplied the power recliner without any electrics or controls. So it was taken away. Then you would expect the company would have perhaps pulled out a few stops to quickly remedy their mistakes. But this is not the case as we are back in the queue waiting for put sofa again. So I am scoring them low on service.
Update 05 Jun 25-redelivery was forecast to be 4 weeks. But informed today it will now be closer to 8 due to factory shutting for summer holidays. So I have now dropped my rating to one star. As that will put my waiting time up to near 14 weeks, as opposed to the original 6 weeks. Very poor service in my opinion.
Update 18 Jun 25 - after several emails to customer service I have finally been told my outstanding sofa is delayed because they can't obtain the fabric. So I am now left wondering if they will be able to fulfill my order in full at all. I will add that I literally had to pry this information out of them - I guess because they are rightly embarrassed.
11 July 25 update - had to chase for an update as I had been told the sofa should be ready as w/c 07 July. Surprise, surprise, not remotely near ready as they still don't have the fabric. Now they are forecasting delivery of the fabric 18 Aug, and the sofa to be with the retailer 25 Aug 25. I can't say I am in the slightest bit optimistic that G-Plan will be able to meet this latest forecast. After all they have missed all the previous ones - expectations couldn't be lower at this point...
Well 27 Aug and I finally took delivery of the outstanding sofa. Can't say it has been a pleasant experience at all. Very poor communication throughout, I have had to chase at every step. Information has at times been treated like a state secret, leaving me in the dark. I have had numerous platitudes and excuses - but at the end of the day G-Plan messed up, but it is I that have had to waste a considerable amount of time and energy chasing something that, realistically, they or my retailer should have been on top of. Yet despite that I have not been offered anything to tangible to compensate for this. Which all things considered is pretty poor when you are spending the best part of £7k.
So all things considered, I would never ever repeat a purchase of G Plan products again.
14 maja 2025
Odpowiedź od G Plan
Good Morning Stephen,
We are sorry that your order has not yet been correctly received, but please be assured that we are doing everything we can.
We have been dealing directly with your retailer, and we have fully updated them on the expected timescale on your order.
On occasion we do experience supplier issues, and, in this instance, it has been delayed longer than we would expect.
We are in constant communications with our fabric suppliers and endeavor to deliver your order as soon as possible and we will ensure that we keep your retailer updated at every stage.
Kind regards
Gplan
Peeling leather
I’ve had my suite 2 chairs and a footstool 1 year 10 months. About a year ago the footstool started to peel at the side which had nothing to wear it. It was repaired. Them about a month ago the chair peeled on the seat. Again it was repaired however I was told it was a goodwill gesture. The suite gets light use as there is only my husband and I. I have cared for it according to instructions but it has now started to peel in many areas. The insurance won’t cover the claim because it’s not a stain or accidental damage. So now what? I am left with a peeling £9000 suite that no one wants to know about. I can’t afford another. So much for trying to buy good quality.
1 lutego 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Janet,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the ongoing issues you've had with your suite.
We completely understand how frustrating and disappointing this must be, especially when you've invested in what should be a long-lasting and high-quality product. Please accept our sincere apologies for the inconvenience you've experienced.
We’re pleased to hear that the initial repairs were carried out, including one as a gesture of goodwill, as we always aim to support our customers where we can. As part of our commitment to transparency, our one-year warranty on upholstery and hide is made clear at the point of sale, and issues beyond that period do fall outside the standard coverage. That said, it's important to us that concerns like yours are acknowledged respectfully and with care.
While it’s unusual for our upholstery to develop peeling, especially with light use, we can’t determine the exact cause without a detailed inspection. In some rare cases, the use of certain cleaning products or environmental factors can contribute to deterioration, but we don't want to make assumptions and understand this may not be relevant in your case.
We’re very sorry that the outcome hasn’t met your expectations, and thank you again for your feedback as it helps us improve, and we genuinely regret the distress this situation has caused.
Kind Regards
G Plan
Good support
Good quality furniture. Very good support when needed. Thanks.
28 maja 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Graham,
Thank you for taking the time to leave us your 5 star review. We really appreciate it and wish you many years of comfort.
Best Wishes
The G Plan Team
Nothing gets done unless you chase several times
We have an elevate arm chair for my disabled mum. The remote stopped working in EARLY APRIL, we rang and they said someone would contact us to make an appointment to come and look at it. Two weeks went by with not a word. I had to chase and only then did they make an appointment which took another 2 weeks. The engineer came just to look at the chair and confirm the remote was broken and another one would be sent out. A week's gone by and no remote so I had to chase again today and was told one hadn't even been sent out yet but she'd arrange for one and it'll arrive on the 9TH JUNE. I've paid over £1000 for this chair and have kept having to chase for anything to be done! Why wasn't the remote sent out last week when the engineer came? Why will it take another 3 weeks to arrive? My mother depends on this chair to get around but this company don't seem to be fussed about getting things done on time. I am disgusted at the service I've received and do not recommend.
21 maja 2025
Opinia niezależna
Odpowiedź od G Plan
Dear Tasnim,
Thank you for your feedback. We're incredibly sorry to hear how frustrating this experience has been, especially given the importance of the chair to your mum’s daily comfort and mobility.
We’d like to clarify that, typically, all service queries are handled through the retailer of purchase. However, after receiving your call on April 22nd, it was clear how urgent the matter was, and our customer service team asked if we could handle it directly to help speed things up. We agreed to do so in order to provide the quickest resolution possible.
A technician was appointed the same day, although we regret that they didn’t make contact with you as promptly as expected. While a two-week wait for an appointment is within the usual timeframe due to technician availability, we understand how important a faster resolution felt in this case.
Regarding the replacement remote, initially, we didn’t send it out immediately because we weren’t certain of the fault and needed confirmation from the technician. In hindsight, we acknowledge that we could have sent it proactively and we apologise that we didn't. Once the issue was confirmed, we advised that the estimated lead time for the part was June 9th, though we also noted we would do everything we could to secure it sooner. The good news is that I can see we managed to ship the parts to you on the 22nd May.
We have contacted the technician who visited your property to advise the required part should have been safely received by now, and asked him to book in a follow-up appointment as soon as possible.
We understand how it may feel like nothing was happening without your follow-ups, but please be assured that we’ve been working behind the scenes to resolve this as quickly as possible. We’re truly sorry for the inconvenience and distress this situation has caused you and your family, and we remain committed to resolving it as soon as we can.
Best Wishes
The G Plan Team
Very easy ordering process with…
Very easy ordering process with Furniture Village.
Delivery was really good. Very pleased with purchase.
Have ordered some fabric for covers for the arms
10 maja 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Lisa, We're over the moon you're so pleased with your new furniture and we bet the additional fabric will look great.
We wish you many years of comfort for the future
Best wishes
The G Plan Team
Furniture Village Staff very helpful…
Furniture Village Staff very helpful and the ordering process was straightforward. The two sofas were delivered inside the proposed delivery time and the delivery team were very good and had assembled the furniture in about 20minutes. They were very tidy and took all the packaging with them. GPlan products promised to be good in all we had seen before delivery and having used them for a week or two they live up to expectations. Hopefully this will continue.
24 kwietnia 2025
Odpowiedź od G Plan
Hi Graeme,
It’s great to hear that you’ve had such a fantastic purchasing experience!
Thank you for your feedback — we really appreciate it.
Best Wishes
The G Plan Team
So disappointed with g plan settee…
So disappointed with g plan settee which I bought for my sister's 70th birthday within 2 years the seats were sagging g plan or SCS didn't want to know
19 maja 2024
Opinia niezależna
Odpowiedź od G Plan
We're truly sorry to hear about your experience, especially given that the settee was a gift for such a special occasion. We completely understand how disappointing it must be to notice sagging within this timeframe.
As mentioned previously, we did provide information about our warranty coverage and the available option to purchase replacement interiors. Our warranties are in place to ensure fairness and clarity for all our customers, and we’re sorry that this hasn’t brought the resolution you were hoping for.
We genuinely value your feedback and regret that we couldn’t do more in this instance.
Best Wishes
The G Plan Team
Not so much G Plan
Not so much G Plan, although my purchase is not as good quality as my last sofa, could do with more padding in cushions. (Although I have been told the cushion will plump up in about 6 weeks time)
Terrible after service by Barker and Stone house, every thing splendid, until they've got your money.
19 kwietnia 2025
Odpowiedź od G Plan
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent purchase hasn’t fully met your expectations in terms of cushion comfort, especially in comparison to your previous sofa. As advised, the cushions are designed to settle and soften over the first few weeks of use, so we hope you’ll notice a gradual improvement soon.
We’re also disappointed to hear about your experience with the after-sales service from your retailer, we will be sure to look out for any communication from them to us in regards to any service requests should they arise.
If there’s anything we can do to assist further, please don’t hesitate to reach out — we’re here to help.
Best Wishes
The G Plan Team
Unfortunately a couple of the screws…
Unfortunately a couple of the screws supporting the unfolding bed part of my sofa buckled on first use. Given I hadn't erected the sofa with due care I was prepared to pay for replacement parts. G Plan offered to replace the parts for free without my asking. I am very grateful for the excellent customer service. It couldn't be bettered
10 maja 2025
Opinia niezależna
Odpowiedź od G Plan
Hi John,
Whilst it's disappointing to hear about the issue with the screws, we're really pleased we were able to assist and get everything sorted for you.
If you ever need anything in the future, please don't hesitate to get in touch — we're always happy to help.
Wishing you all the very best.
The G Plan Team
The suite is nicely made and feels…New gbplan Holmes suite.
The suite is nicely made and feels quality. The seat cushions feel harder than those we sat on in the furniture shop. They could be less dense foam for a softer sit.
22 kwietnia 2025
Odpowiedź od G Plan
Thank you for taking the time to leave your feedback.
We're thrilled to hear you're pleased with your new furniture!
Just to note — as we advise all our customers, newly manufactured foam can feel slightly firmer at first. This is completely normal and will gradually soften with regular use.
If you have any questions or need further assistance, feel free to get in touch.
Best Wishes
The G Plan Team
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