This company consistently tries to rip my mother off on loan payments she does not owe. This is the second time it has occurred. They prey on old people that do not to know any better and charge them... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were having trouble understanding the web site to setup EFT for our account. Contacted PowerPay help line for assistance. Was the Best thing we did, as Emmanuelle, customer rep, directed us thro... Zobacz więcej
Reakcja na opinię
Talking with a live person helps. May I suggest that when the screen kicks back with the message of 'need correct data' (or some facsimile), a second sentence should be included, stating "If you hav... Zobacz więcej
Reakcja na opinię
AMY A. Was oh, so very pleasant and courteous as she explained quite articulately what we were doing before we authorized anything. Well trained, well versed. She should be training others, in... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
PowerPay is a financial technology (fintech) company that offers affordable monthly payments for home improvement and healthcare purchases. It operates as a digital lending platform, providing loans through a network of partners like home improvement contractors and healthcare providers. PowerPay's goal is to make large purchases more affordable for consumers by streamlining the lending process and offering competitive interest rates.
Up to 2 years with no payments, no interest, no down payment, no credit card
Napisane przez firmę
- Lowest monthly payments for any home improvement
- With rates from 4.99% to a maximum of 14.99% and terms up to 15 years with no prepayment penalty - PowerPay offers fair and reasonable loans for the home improvement you want and need.
Dane kontaktowe
1121 N. Bethlehem Pike – Suite 60-147, 19477, Spring House, Stany Zjednoczone
- 800-397-4485
- app.support@getpowerpay.com
- getpowerpay.com
3,7
Średnia
1 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mea was excellent at helping me get my…
Mea was excellent at helping me get my signed document signed and walking me through next steps of getting payments set up on App. Thank you for your help
21 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hi Tammi, thank you very much for writing us a wonderful review! We are glad to hear Mea could help you. If you need any further assistance, please let us know. Have a great day!
Dawn was very helpful and listened well…
Dawn was very helpful and listened well to the situation at hand. She set me at ease and documented the update status of our project. Thankful for good customer service!
19 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hi Amy, we are so happy to hear Dawn was able to assist you. Thank you so much for taking the time to write us a great review! If you need anything further, please give us a call. Have a great day.
Very nice representative Dawn rocks
14 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hi Bonnie, we would not be able to grow and develop without your feedback! We really appreciate you taking the time to leave us a review. If there is anything else we can do for you, please feel free to let us know!
Very Polite and Knowledgeable
I called in for an update on my application, and Ann A. was very courteous and knowledgeable and willing to answer all my questions. I was impressed with the service she provided!
9 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hi Dan, thank you very much for taking the time to write us a great 5-star review! We are so happy to hear Ann was able to assist you and answer your questions. If you need further assistance, please give us a call. Have a great day!
Hello
Hello, Today 5/8/25 I spoke to 6+ people to lend me a hand to get my loan papers filled out. I like to ask questions if I am not sure of something. I appreciate everyone's assistance. It is nice to work with kind, patient people who can relate to computer issues or challenges. I had one call that had a bad connection. The rep was probably as frustrated as I was. I got the application completed and submitted. Thank you.
8 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Sally, thank you for taking the time to provide your feedback as it helps us continue to improve. We are happy to hear you were able to complete the application! If you need additional assistance, please feel free to give us a call. Have a wonderful day!
Fantastic service and a great…
Fantastic service and a great experience.
5 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Steven, we are so grateful you took the time to write us a great review! We truly appreciate the feedback. If you need any further assistance, please reach out to us. Have a wonderful day!
Everything went smoothly
Everything went smoothly, phone call, contact receive in timely manner and address change quick.
1 maja 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello William and Diana, we would not be able to grow and develop without your feedback! We really appreciate you taking the time to leave us a review. If there is anything else we can do for you, please feel free to let us know!
Odpowiedź od PowerPay
Hello Kent, we thank you for taking the time to give us a 5-star review! Your feedback is very much appreciated. If there is anything else we can do for you, please let us know! Have a wonderful day.
Application Questions
Talking to the individual that helped me, was very patient with me as I waded through all of the loan application questions. She was very knowledgeable about the process. Vey kind and considerate.
28 kwietnia 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello M. Brown, thank you so much for the great review! We are glad to hear our client service rep was able to answer your questions. If you need further assistance, feel free to reach out to us. Have a great day!
Fast and knowledgeable
Consultants were very knowledgeable and willing to listen to my questions and past experiences with another creditor. The process was explained to me so I wouldn't be in the dark about my upcoming charges. There was no wait time to speak to a consultant which was a big plus!
26 kwietnia 2025
Opinia niezależna
Odpowiedź od PowerPay
We are so happy to hear the process is going smoothly for you, Gina! Thank you for taking the time to give us this positive feedback. If any questions come up, don't hesitate to reach out! Have a wonderful day.
Their credit checks don’t affect your…
Their credit checks don’t affect your score because they do not use the 3 traditional credit bureaus. They will tell you your score is lower than it actually is and charge you outrageous interest. Think twice and try your own bank first.
30 kwietnia 2024
Opinia niezależna
Odpowiedź od PowerPay
Hello Marie, PowerPay uses recognized credit reporting agencies, and all credit checks and financing terms are disclosed before acceptance. If you would like to discuss this with us further, please give us a call at 1-800-397-4485. Have a wonderful day.
Joanna and Heather
Joanna and Heather were personable, knowledgeable and extremely helpful. These two employees are definitely an asset to your organization.
21 kwietnia 2025
Opinia niezależna
Odpowiedź od PowerPay
Hi Lori, we greatly appreciate you taking the time to write us a wonderful review! We are so glad to hear Joana and Heather were able to assist you. If there is anything else you need from us, please don't hesitate to give us a call. Have a great day!
In working with Dawn Stevenson
In working with Dawn Stevenson, I was able to resolve the Fraud issue on my credit agency, which was stopping financing of my hearing aids.
16 kwietnia 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Wayne, thank you so much for taking the time to write us a review! We are so happy to heard Dawn was able to assist you. If you need any further assistance, please feel free to reach out. Have a great day!
I had the worst experience with power…
I had the worst experience with power pay. I had spoke to two women on two separate occasions. The first I asked for my pay off amount so I could pay my loan in full before my first payment was due. This was the plan from the beginning which I explained. I verified the amount by email and phone call. Yet a month later I get another bill for interest after they already received and cashed my check. I would not recommend using this company. Extremely unprofessional. Better business bureau needs to investigate.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Autumn, we thank you for providing your honest feedback. Providing the highest level of customer service is our number one priority and we sincerely apologize for falling short of meeting your expectations. If there is anything else we can do to further assist you, please feel free to give us a call.
RUNN AWAY! AWFUL COMPANY !
NOTHING BUT A HORRIBLE EXPERIANCE FROM THE BEGINING. FIRST WE GOT APPROVED FOR A HEATUNG/COOLING UNIT AND DONE WELCOME CALL EVERYTHING WAS GREAT. THEN AFTER 2 MOS AND MAKING 2 PAYMENTS THEY CANCEL OUR LOAN WITHOUT EVEN SPEAKING TO US. THE CONTRACTER ACTUALLY CALLED. THEN THEY CONTINUED TO KEEP CALLING ASKING FOR A PAYMENT SAYING WE ARE LATE!!! HORRIBLE CUSTOMER SERVICE. IF THEY WILL CANCEL US AFTER 2 MOS THEY WILL DO THEY SAME TO YOU!!
21 marca 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Kimberly, we apologize for any inconveniences that you may have experienced. At PowerPay, we appreciate all feedback as it allows us to continue to improve our processes. To better assist you and so we can discuss your issue further, please contact us at 1-800-397-4485. We look forward to speaking with you.
Meriterebbero zero ..
Meriterebbero zero ... non consiglio wuesta compagnia costi molto alti e spese che lievitano .
Inoltre dalla cifra pattuita inizialmente alzano la fattura a loro piacimento .
13 lutego 2025
Opinia niezależna
Odpowiedź od PowerPay
Ciao Francesco, ci dispiace sapere che la tua esperienza non è stata positiva. Il nostro obiettivo è fornire servizi ed esperienze eccezionali con PowerPay. Vogliamo parlare ulteriormente con te delle tue preoccupazioni e saperne di più sulla situazione. Se potessi chiamarci al numero 1-800-397-4485, sarebbe molto apprezzato.
Very helpful in getting my account set…
Very helpful in getting my account set up
10 stycznia 2025
Opinia niezależna
Odpowiedź od PowerPay
Hello Jay, we appreciate you taking the time to write us a great review! Thank you so much. If there is anything else we can assist you with, please feel free to give us a call. Have a wonderful day!
This was a new and totally different…
This was a new and totally different experience. Your phone agent Vivi, was very thorough in explaining and walking through my inexperience. She was a charm to work with.
23 grudnia 2024
Opinia niezależna
Odpowiedź od PowerPay
Hello Robin, we would not be able to grow and develop without your feedback! We really appreciate you taking the time to leave us a great review! If there is anything else we can do for you, please feel free to let us know!
ON LINE ACCOUNT. 12/22/2024
I'm not use to using computers, nor do I know very much about them/don't care nothing about AI. Your representative Mary Dy helped me through-out the whole process, and I'm very pleased with her complete help.
22 grudnia 2024
Opinia niezależna
Odpowiedź od PowerPay
Hello Ralph, thank you so much for taking the time to write us a review! We are so happy to hear Mary was able to assist you. If you need any further assistance, please feel free to give us a call. Have a wonderful day!
WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE
I have tried to make contact now for four days regarding getting previous statements. Called 866-615-4339 five times and always get they are busy and requested a call back and never received a call back. Call 800-397-4485 three times requesting management help and only get transferred to the same number as before to leave a call back number. Called 4485 several times, as well, to speak to a supervisor and they are ALWAYS unavailable. I also emailed and have not received a response. The absolute worst customer service and online site. The statements i need are listed but get an error message when i try to download...as horrible as this company is it isn't surprising that they are apparently to busy dealing with other issues to answer customers calls. This is the 5th time i have dealt with issues like this and i should have written a review before now.AVOID this lending company! All those positive reviews are probably them putting on to cover their horrible service.
28 listopada 2024
Opinia niezależna
Odpowiedź od PowerPay
Hello Michael, thank you for bringing your concerns to our attention. At PowerPay, we appreciate all feedback as it allows us to continue to improve our processes. A member of our team has reached out to you to address your concerns!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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