Gates Automotive Recenzje 

Ajay was a perfect customer service assistant, he helped me with purchasing a new car, giving me all the information relevant on the new car and he’s very friendly!

Ajay was brilliant, took me for a test drive talked me through the technology of the Jaecoo 7. He kept me completely updated whilst waiting for the car to arrive and was very easy to deal with. Would highly recommend

This is my first-ever brand new EV, and so far, it’s easily one of the best cars I’ve ever owned and driven. I’m absolutely delighted with it!

A huge thank you to Cameron Jennings at Gates Braintree for all his help throughout the process. He was professional, helpful, knowledgeable, and made the whole experience smooth and enjoyable. A truly great salesman!

I would happily recommend Leapmotor to anyone considering making the switch to an electric vehicle. A fantastic car and a great experience all round!

This a follow up from my last review had an response within 24 hrs stating my complaint had been past over to gates of St Albans but as I expected after two weeks not a sausage buy look at other reviews it seem you get a response quick but little else is this a way to do business 😟😟

Gates braintree have had my peugeot for over 5 weeks had a fault need repair come up toke to local garage and said need to replace coil pack and plugs will be £450 but decided to take back home and into gates were i bought and get regular service after check and get told miss fire on cylinder 2 and plug wet needs to do checks will cost £1.250 then they said found some sludging so bill now will be £1.750 and said this still mite not fix prob peugeot tec service said its coil pack or injector have asked 5 times if they have checked coil pack and they always go around the answer have gone in and asked them to email me a list of checks they have done and herd nothing at 72 and rely on my car its realy affecting me have now gone to peugeot customer care with this

Amazing service from Tamzin @ Gates Woodford, absolute credit to the team there, first class service from the first telephone call to handing me the keys to our new car. Even after sales, already have had to call for some advice and information regarding the car's do and don'ts etc.

Neil Watts, Gates Braintree Essex, this gentleman deserves to be salesperson of the year, he is the most pleasant, accommodating, helpful, straightforward and honest salesperson I have ever encountered, no tricks or deception, all questions answered without hesitation, nothing is to much trouble with him, , the Peugeot 3008 is sublime and a dream to drive.
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We were looked after by Harry Cordery as soon as we arrived - nothing pushy, just helpful throughout. There was a good deal done (for both parties….) and everything went through smoothly. Thankyou again.

Just purchased a Ford puma from gates at Harlow John booth was the salesman very easy to talk to and answered all my questions and made his business to find out answers very nice gentleman to do business with will definitely buy from them again and taking it back for service when need all the way from Norwich regards Nigel Folkard ps keep up the good work John

Had a minor service on my electric 2008 for £199 not bad but being electric not much to do ! Staff pleasant helpful and job done in a reasonable time. They were unable to offer an extended warranty for when mine expires. Disappointed that car not cleaned was told that not done in case it was scratched plus not something that main dealers offer which is strange as my other car’s are cleaned when at a main dealer

I booked my Omoda 9 in for its first service at Gates, St Albans and was quoted £241.69 for the service. We dropped our car off at 1000am and then collected it at 5pm. No fuss, no issues, no problems. Staff were not exactly the most enthusiastic or giving information on what was done etc. In fact I was told to contact Omeda UK directly if I had any questions as the dealer network was not being informed on anything from the manufacturer.
We need Omoda to help the dealer network or Tey will lose all credibility as a reliable seller providing a decent level of Customer Care tat will lead to future sales. however, if Omoda do not provide Customer Care to both dealers and customers they will see sales fall and dealers will kick them into touch! Wake Up Omoda or my Omoda 9 will be part exchanged for a company that Care about their customers. Ivegiven 5 stars for te tram at Gates who helped me when I purchased the car back in March 26. Lovely car, great service but there are a lot of questionable 'what if & where does my RAC coverage actually cover me for in Europe etc etc.

I would like to extend a huge thanks to Kam whilst helping me purchase my new car. He was knowledgeable, attentive and extremely helpful ( even answering queries I had at 11pm at night!!) in what was quite an emotional time for me, he dealt with the transition in a very kind and caring manner. Kam is a huge credit to the St.Albans branch, would wholeheartedly recommend paying him a visit!!

Dealt with Kam on the purchase and trade in on 2 cars.

Good service and nice promt deal.

I’m not often driven to write reviews however I felt compelled to recommend Anthony McGrath, he was brilliant from start to finish. On point knowledge, not pushy and just the right amount of contact to make the buying process a pleasurable and rewarding one. Top man. Thanks and well done, always a pleasure to deal with someone at the top of their game.

I bought a used car from Gates Wlatham Cross, dealing with Chelsea. She was very helpful, putting forward our options with no pressure and explaining everything clearly. She arranged for a vehicle to be delivered to the showroom so I could test drive it, and then once I had decided to buy it she arranged for some minor blemishes to be machined our prior to pick up. A very positive experience.

Booked in for a basic service and left feeling completely taken advantage of.

Paid around £300 for what should have been straightforward, then hit with a “recommendation list” of 13 extra items all labelled as urgent. When I got it home and went through it properly with my husband (who knows cars), none of it checked out as urgent at all. It felt like a pressure list designed to push unnecessary work rather than anything genuinely needed.

At the desk it was constant upselling – wipers, tyres, brake discs, washer jets, the lot. I went from a basic service to being told I “needed” nearly £1,900 + VAT of additional work.

It honestly felt like a sales operation more than a service centre. I won’t be returning, and I’d strongly advise anyone who does go to double-check every “recommendation” independently and keep everything documented before agreeing to anything.

I dealt with Chelsea from Gates/Geely and the service was excellent. She was professional, attentive, and always prompt in returning my calls and emails. She went above and beyond to make sure I got the car I wanted at the best possible price. I would highly recommend Gates/Geely.

We want thank Lewis for his excellent customer service skills. He is the most helpful,friendly and honest salesman who is an asset to GATES and has made the whole experience really easy even addressing and issues once we brought the car home . From Len Hoy

We found our salesman, "TAZ" friendly, informative and a pleasure to deal with. He didnt employ the pressure selling tactics of many salespeople but left us to make the decision. Buying our new Jaecoo 7 from him was remarkably easy.

I was in the process of purchasing a vehicle waiting on a video and p/x price when suddenly Amy Bucknell of Gates in Harlow stopped replying to me. The car was taken off Autotrader so I called asking for her and was told she was at lunch (obviously avoiding me) and was then informed it had been sold. So do not deal with these people if you expect to be kept up to date. She did not have the decency to let me know it had been sold, just moved on and ignored me.I do not deal with amateurs.