I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... Zobacz więcej
Reakcja na opinię
Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Zobacz więcej
Reakcja na opinię
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep ze sprzętem do ćwiczeń
- Hurtownia ze sprzętem do ćwiczeń
- Kolarstwo torowe
- Sklep sportowy
- Sklep z akcesoriami do tenisa stołowego
O Fitshop UK
Napisane przez firmę
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Dane kontaktowe
3 Rutherglen Links, G73 1DF, Glasgow, Zjednoczone Królestwo
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Doskonała
12 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 89% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Patient and Helpful
I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - without keeping me waiting too long - and did his best to resolve the issue over the phone. When this wasn’t possible, he still found a solution to circumvent the problem.
i appreciate the amount of time Nathan stayed on the phone. And his efforts to ensure I was satisfied with the outcome of our call.
19 sierpnia 2026
Opinia niezależna
Chris was great and really helpful in…
Chris was great and really helpful in store
19 sierpnia 2026
Opinia niezależna
Great service
Great service, very helpful staff at the Leeds branch.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
A harrowing tale
My journey with Fitshop is a truly harrowing tale, one where I faced excitement, anticipation, concern but ultimately overwhelming joy!
After some order issues due to my naivety upon order selection I was faced with a potentially costly returns process, however the Fitshop team were quick to react and spared me this crippling financial concern. Their care and attention to detail to ensure my wishes were fulfilled left no stone unturned. I will definitely be returning for more of the top quality product and penny saving prices for sure!
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great Customer Service
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers and finance options to ensure I got the best deal. I’m so excited for my new home gym equipment to arrive soon! Thanks again Erin, great customer service from start to finish!
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent and friendly customer service
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service from Fitshop Glasgow.
Both of the staff in Glasgow provided excellent customer service. Erin in particular was extremely helpful in explaining the different options for a multi- trainer, demonstrating how the different attachments worked and answering all of our questions. She is clearly very knowledgable about the products and the customer experience was first class.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon helped me picking some kettlebell
Leon helped me picking some kettlebells, really nice guy really knowledgeable.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Still waiting for a refund almost 4…
Still waiting for a refund almost 4 weeks after returning my item. I've had mixed messages from the customer support team and no assurance that my issue is being handled. I've sent an official complaint and still had no response.
In response to the reply below the communication before the return was fine. My issue was the way it was handled after the item was returned. I spent hours and hours chasing news on my refund. There are at least 2-3 emails without a response. Like most consumers I deal with a lot of customer support teams and found this experience to be stressful as it was an expensive item. Regretfully I will not be making any further purchases with Fitshop.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience, however, we do need to clarify some points in this review.
Our records show that your return was requested because the machine did not have the cable ratio you had expected. There were also numerous communications between you and our Customer Care team regarding the matter, so we would respectfully disagree with the suggestion that you received no response or assurance that your issue was being handled.
Most importantly, our records confirm that your refund was issued on 17 August, two days before this review was posted.
We appreciate that delays can be frustrating, but we believe it is important that the timeline and circumstances are accurately represented. Our Customer Care team remained in communication throughout and the refund was processed once the return had been dealt with.
We’re always happy to review any concerns raised by our customers and regret that, on this occasion, you felt dissatisfied with the service.
Kind regards
Fitshop Team
Zen from the Leeds shop could not have…
Zen from the Leeds shop could not have been any more helpful. He assisted me all the way through my order and listened to what I wanted and needed. I will 100% returning back to him to complete our home gym. Thank you for being so good at your job and going above and beyond for me.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant advice by Leon at Leeds fit…
Brilliant advice by Leon at Leeds fit shop advised to get a product that suited our needs properly
Thanks very much
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Knowledgeable without pushy sales
A quick google search turned up Fitshop and they were brilliant.
Friendly service and brilliant knowledge without the pushy sales helped me find the perfect equipment for my home gym.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon was super helpful
Leon was super helpful for me being a beginner! I found exactly what I needed ☺️
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We would love to know if we could have done more to make this a five star. Please do get in touch with us at customercare@fitshop.co.uk. If you have some feedback.
Kind regards
Fitshop Team
Taurus MS35 Pro Multi Smith…
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and was an amazing help.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service
Excellent service extremely professional Leon knew all his stuff made me feel extremely confident
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really helpful and knowledgeable.
Really helpful and knowledgeable.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great choice of equipment
Great choice of equipment. New customer discount which was great too. Purchased 2 kettlebells, very well made, smooth grip and love the different colours!
17 sierpnia 2026
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service from Zen
Great service from Zen, talked us through the various options and helped us to find the right product at a great price
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.