Had such a smooth set up with DNA payments their system is amazing and Douglas was beyond helpful. Couldn’t have asked for a better customer experience and happy to be using them as our payment provid... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great company! After dealing with various card companies and being stung by pretty much all of them, DNA have renewed my faith and Guy the man that dealt with our activation was especially good! Mark... Zobacz więcej
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Big thanks to Guy for the amazing support! He has an excellent service mind. He helped me fix my app login problem and was so patient with our communication. Despite my English not being very strong,... Zobacz więcej
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We had a visit from Jamie Holmes about a week ago and he was brilliant! He saved our business £100 per month with their rates. Helped setting up and cancelling our existing service. He is very knowled... Zobacz więcej
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Informacje dotyczące firmy
O DNA Payments
Napisane przez firmę
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Dane kontaktowe
10 Lower Grosvenor Place,, SW1W 0EN, London, Zjednoczone Królestwo
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good clear set up
Very clear and quick set up machine looks good to use. Operator Amlia very clear with her instructions
29 kwietnia 2026
Odpowiedź od DNA Payments
Hi Richard
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy at DNA Payments
Just spoke to Guy at DNA lovely chap went through everything
very thorough.
A pleasure doing business with
Thank you
Craig at CB Caravan servicing
29 kwietnia 2026
Odpowiedź od DNA Payments
Hi Mr. Burley,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Daryl made it very easy
Daryl made it very easy, explaining everything and setting it all u p for us
29 kwietnia 2026
Odpowiedź od DNA Payments
Hi
That's great news, and thanks very much for letting us know about Darryl! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
From initial contact with James to…
From initial contact with James to Douglas setting up terminal everything was transparent and done with ease, would highly recommend with competitive pricing to charges
29 kwietnia 2026
Odpowiedź od DNA Payments
Hi Vincent,
That's great news, and thanks very much for letting us know about James & Douglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Olusiji was very helpful
Olusiji was very helpful. I have an issue unresolved with a different department, but he stepped up to try and solve it for me. Michelle
27 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Michelle
That's great news, and thanks very much for letting us know about Olusiji! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good and respectful staff…
Very good and respectful staff especially Guy who i speak with very good person and helped me sort everything thanks
24 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Mohhamad,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Carlie is amazing and has been helping…
Carlie is amazing and has been helping me for 5 years with multiple services and terminals for my business, highly recommend!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Brogan,
That's great news, and thanks very much for letting us know about Carlie and the excellent customer service received! We're delighted to have helped you with your continued business.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
step by step process by excellect…
step by step process by excellect customer service people.....Guy and Ricky were 5 star. swap over made easy.
23 kwietnia 2026
Odpowiedź od DNA Payments
Hi Joanna,
That's great news, and thanks very much for letting us know about Guy & Ricky and the excellent customer service received! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very patient and very helpful 👌
Very patient and very helpful 👌
Doug was brilliant and helped me through the set up with no drama
Thanks Doug!!!
22 kwietnia 2026
Odpowiedź od DNA Payments
Hi Salon One,
That's great news, and thanks very much for letting us know about Douglas and how helpful he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas has been very helpful setting…
Douglas has been very helpful setting our Zash system up and making sure we have the help we need to run business smoothly.
22 kwietnia 2026
Odpowiedź od DNA Payments
Hi Jade,
That's great news, and thanks very much for letting us know about Douglas and how helpful he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy made setting up the new payment…
Guy made setting up the new payment system very straightforward.
He was patient and personable and explained every thing clearly.
22 kwietnia 2026
Odpowiedź od DNA Payments
Good afternoon,
That's great news, and thanks very much for letting us know about Guy and how patient he was! We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Once again 5 star service from Dna…
Once again 5 star service from Dna especially Nick in customer services .
Very helpful chap .
Have been with this company a few years now and have not had many problems , but when I have they sort it out very quickly .
21 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Good morning,
That's great news, and thanks very much for letting us know about Nick! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very helpful and explained…
Guy was very helpful and explained things very clearly. Super super helpful
21 kwietnia 2026
Odpowiedź od DNA Payments
Hi Rob,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Stay Away
Stay Away
Just got lies from the rep to the support staff, my card machine hardly worked as the 4G network is not good in Norfolk.
There answer was to use the customers Wi-Fi as I am mobile.
They then decided this was easy to sort out but nothing ever happened.
Go to DOJO brilliant company never had a problem.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Clive
Thanks for getting in touch with us about your network issue in Norfolk and any other issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
I would just like to thank Guy for his…
I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
21 kwietnia 2026
Odpowiedź od DNA Payments
Hi Barbara,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Odpowiedź od DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about Doug and how helpful he was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to guy and he made it very easy…
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
20 kwietnia 2026
Odpowiedź od DNA Payments
Hi John,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
speaking with douglas
speaking with douglas, he made the whole set up seamless and easy...great customer service
20 kwietnia 2026
Odpowiedź od DNA Payments
Hi Jonathan
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas is excellent
Fantastic help from Douglas, truly indispensable an helped me out greatly with my enquiries and set up.
20 kwietnia 2026
Odpowiedź od DNA Payments
Hi Mohammad
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Prompt Service
Once again, great service from the people working for DNA Payments. This time it was Olusiji who dealt with my request in an efficient and polite manner.
Thank you!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od DNA Payments
Hi Caroline,
That's great news, and thanks very much for letting us know about Olusiji! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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