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Cox & Kings Travel Recenzje 

1218
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Booking process with Neil Davis was friendly and exactly matched my requirements as a solo traveller. My last minute change of dates were handled calmly! The hotels in both Budapest and Vienna wer... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've just returned from our holiday to India and it was a fantastic, memorable trip. The group size was just right and we all got on so well. Most of all, our guide, Prem was superb; his knowledge an... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I travelled with Cox and Kings a couple of years ago. The trip itself was nothing special, but not bad either. But my complaint is that they have been bombarding me with marketing material through the... Zobacz więcej

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Oceniono na 5 z 5

Our trip island hopping went very smoothly from the initial enquiry to our return home. All the transfers worked well and when there was an issue with ferries because of the weather the agent in Greec... Zobacz więcej

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Informacje dotyczące firmy

  1. Organizator turystyki

Napisane przez firmę

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(1218)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

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Oceniono na 5 z 5

A memorable solo tour.

Booking process with Neil Davis was friendly and exactly matched my requirements as a solo traveller.
My last minute change of dates were handled calmly!
The hotels in both Budapest and Vienna were ideal and well located for my three and four nights in each as a tourist.
My guide in both cities was excellent. Friendly, knowledgable and able to personalise the day to match my interests.
A very successful trip! Thank you Cox and Kings

5 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for your lovely review. I am delighted to hear that Neil was able to find the right trip for you and support your last-minute changes with such ease. It's also wonderful to know that your time in Budapest and Vienna was such a success, with well-located hotels and guides who could tailor the experience around your interests as a solo traveller.

Thank you for choosing Cox & Kings. I'll be sure to share your kind words with Neil and the wider team. We hope to welcome you on another adventure in the future.

Oceniono na 5 z 5

A Jewel in anyone's crown!

We've just returned from our holiday to India and it was a fantastic, memorable trip. The group size was just right and we all got on so well. Most of all, our guide, Prem was superb; his knowledge and skills ensured we made the most of our time. The hotels were excellent, trips to the sights were so well organised and we squeezed in so much. Travel arrangements worked like clockwork. So many highlights and so many memories. Thoroughly recommended.

2 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for taking the time to share your feedback.

I am delighted to hear that you had such a fantastic trip to India. It is lovely to know that the group size worked so well and that you were able to share the experience with such a great group of fellow travellers.

Your comments about Prem are especially appreciated. His knowledge, organisation and calm approach clearly helped make the most of every moment, and I will be sure to pass on your kind words.

Thank you again for choosing Cox & Kings. It is wonderful to hear that your trip has left you with so many happy memories, and we truly appreciate your recommendation.

Warm regards,
Guest Experience Team
Cox & Kings

Oceniono na 3 z 5

Heart of Greece great sites mediocre hotels

We have just returned from the Heart of Ancient Greece small group tour. There were a lot of positives mainly around the wonderful classical sights escorted by a knowledgeable guide who was always prepared to find out the answers to any questions. There were some additional activities - truffle hunting, olive oil tasting which were fun and two nights in better hotels. But there were some questionable aspects to the itinerary - e.g. a morning in Kalamata did not seem to relate to the 'ancient' Greece theme; nor did a visit to a small town natural history and mushroom museum of no particular note in Kalambaka. These felt like they were filling out the programme. But our main concern was the feeling that, having several years ago participated in excellent small group tours to Peru and Rajasthan with Cox and Kings, the company is cutting corners and going downmarket. This was not a particularly cheap tour compared to rival operators. Some issues are relatively trivial - e.g. no provision of luggage labels before travel. Others were more serious. The choice of Amalia hotels for 8 nights of our stay was not always a happy one. These are bland tourist hotels in some cases accommodating 8 or more coach parties at once. As a fellow guest observed what is the point of marketing a SMALL group tour to find oneself in a dining room for a buffet dinner with hundreds of other travellers with a noise level so loud that one could not converse with other members of the group. (At one point another member of the group measured decibel levels at 80 or more!) Several nights we had the same Amalia buffet - down to the tinned pea and carrot vegetable selection; the welcome dinner in Athens was not in the well regarded top floor restaurant but a buffet at the back of a deserted breakfast room. There was a similar issue at Kalamata with a buffet in a room prepared for a business function the next day. It was there too that we were asked what kind of coffee we would like and on answering a cappuccino we were told that we would have to pay for this as only the American group staying had paid for such luxuries not Cox and KIngs! I should also mention that too many of the 4 star hotels had completely empty minibar fridges. If this is the new standard for Cox and Kings then we are unlikely to sign up to more tours with you.

13 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Mr Woolman,

Thank you for your feedback. My name is Terry Moohan and I am the Operations Director at Cox & Kings. I was disappointed to read that aspects of your holiday fell short of expectations, particularly as a returning guest.

I have contacted you directly as I would very much welcome the opportunity to discuss your experience in more detail and better understand what led you to feel our standards have changed since your previous Cox & Kings holidays.

Kind regards,

Terry Moohan
Operations Director
Cox & Kings

Oceniono na 5 z 5

We have just returned from a very…

We have just returned from a very interesting holiday in India. It was a wonderful experience made better by our Tour Rep - Prem.

2 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for your kind feedback.

I am delighted to hear that you had such a wonderful experience in India. Your comments about Prem are especially appreciated. A great tour manager can make all the difference, and it is lovely to hear that he helped make the trip even more memorable.

Thank you again for choosing Cox & Kings. We are so pleased that your holiday was such a success and hope it will be the first of many journeys with us.

Warm regards,
Guest Experience Team
Cox & Kings

Oceniono na 5 z 5

Our first trip to India & Cox &…

This is our first trip to India & Cox & Kings was recommended by a friend who had used them previously. The Golden Triangle tour we had booked was very well organised with excellent itinerary.
Transportation to & from the airport, and visiting places of planned interest of the tour was excellent.
Our accommodation were all 5* hotels & it far exceeded our expectations in terms of service, decor, comfort, food & beverages & other amenities.
We felt safe and totally trusted that our health & safety was of utmost importance. Ensured that we ate & drank water that was safe to consume & further meet dietary needs of some group members.
We had the best experience one could wish for visiting a country for the first time. This was all made possible by tour leader/ manager who was competent, organised, calm, knowledgeable, professional, approachable, sincere & very helpful.
We'll definitely use Cox & Kings again & confidently recommend them to anyone.

2 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for taking the time to share such a thoughtful review of your first trip to India.

I am delighted to hear that the Golden Triangle tour exceeded your expectations and that everything from the itinerary and transport through to the hotels ran so smoothly. Visiting India for the first time is a special experience, so it is particularly pleasing to know that you felt safe, well looked after and able to enjoy the journey with complete confidence.

Your comments about your tour manager were especially lovely to read. It is clear that his professionalism, knowledge and calm approach helped make the trip as memorable as it was, and I will be sure to share your feedback with the team.

There is no better compliment than hearing that a guest would travel with us again, particularly after their first visit to a destination as remarkable as India. Thank you for placing your trust in Cox & Kings and for taking the time to share your experience.

Warm regards,
Guest Experience Team
Cox & Kings

Oceniono na 5 z 5

The efficiency of this company made…

The efficiency of this company made this holiday truly amazing. Our guide ensured that everything ran like clockwork and gave us so much confidence that all we had to do was relax and enjoy ourselves. He was knowledgeable and just quietly there. I would definitely recommend Cox and King.

2 października 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for your kind feedback.

I am delighted to hear that you had such an enjoyable holiday and that your guide helped everything run so smoothly. It is especially nice to hear that his knowledge, calm approach and attention to detail allowed you to relax and make the most of the experience.

Thank you again for choosing Cox & Kings and for taking the time to share your comments. We truly appreciate your recommendation.

Warm regards,
Guest Experience Team
Cox & Kings

Oceniono na 5 z 5

Island hopping in the Cyclades

Our trip island hopping went very smoothly from the initial enquiry to our return home. All the transfers worked well and when there was an issue with ferries because of the weather the agent in Greece sorted an alternative quickly. The trips/tours suggested by Cox and Kings really enhanced our experience. We found the whole experience stress free and all our queries were answered promptly. No hesitation in recommending Cox and Kings.

28 września 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for your lovely feedback.

I am so pleased to hear that your island-hopping trip went smoothly and that you found the whole experience stress free from start to finish. It is particularly nice to hear that our local team in Greece was able to step in quickly and find a solution when the ferry disruption arose.

I was also delighted to read that the trips and tours recommended by Cox & Kings helped make your holiday even more special. Comments like yours mean a great deal to us, and I will be sure to share them with the team.

Thank you again for choosing Cox & Kings and for taking the time to leave such kind feedback. We hope to welcome you on another journey before too long.

Warm regards,
Guest Experience Team
Cox & Kings

Oceniono na 5 z 5

Absolutely amazing holiday to South…

Absolutely amazing holiday to South America visiting Peru, Argentina & Brazil. Mari our travel consultant worked with us to put together a brilliant itinerary that also included some rest days in our travels. Everything went so smoothly, from the pickups at the airports to the collection from our hotels to go on our excursions. All of the guides we had were so enthusiastic, friendly and knowledgeable about the sites and cities we visited. We hadn’t used Cox & Kings before but wouldn’t hesitate to use them again- everything was first class!

28 lipca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Glynn,

Thank you for taking the time to share such a wonderful review.

We are delighted to hear that your journey through Peru, Argentina and Brazil was such a success, and that every aspect of your holiday ran smoothly. It is particularly gratifying to know that Mari helped create an itinerary that balanced sightseeing with time to relax, and that our local guides and travel partners enhanced your experience along the way.

Your kind words mean a great deal to the team, and we will be sure to share your feedback with everyone involved in making your holiday memorable.

Thank you for choosing Cox & Kings for your South American adventure. We very much look forward to welcoming you back and helping you plan your next journey whenever the time comes.

Kind regards,

The Cox & Kings Team

Oceniono na 5 z 5

We had a fantastic trip to South…

We had a fantastic trip to South America taking in three countries and many hotels, tours and flights over almost 3 weeks - all went without a single hitch! All the tours and pick-ups/drop-offs were on time and with knowledgeable and fun guides. The hotels were of the highest standard with helpful staff, an absolute dream. Well done to all the staff at C & K and the teams in S America!

5 sierpnia 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for taking the time to share your experience.

We're delighted to hear that your trip went so smoothly and that you enjoyed your time in South America. With so many flights, hotels and excursions involved, it is always reassuring to know that everything came together as planned.

I'll be sure to share your kind words with our team and our local partners, who work hard behind the scenes to make these journeys possible. Thank you for travelling with Cox & Kings, and we hope to welcome you as our guest again in the future.

Oceniono na 5 z 5

Angelos from the guest relations was amazing

Angelos from the guest relations was a genuine person dealing with my concerns. I would definitely be travelling with Cox and Kings again

6 sierpnia 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for taking the time to leave this wonderful review and for providing such positive feedback about Angelos.

Angelos is a much-valued member of our Guest Relations team and works incredibly hard to ensure our guests are supported and well looked after throughout their journey. We are delighted to hear that he was able to address your concerns and make a positive difference to your experience.

Your kind comments will be shared with Angelos and the wider team. Thank you for choosing Cox & Kings, and we look forward to welcoming you as our guest again in the future.

Oceniono na 5 z 5

Just returned from an outstanding trip…

Just returned from an outstanding trip to Namibia organised flawlessly by Shameem Bhyat at C&K. She listened, understood and enacted our brief and made suggestions to improve our experience. We were very impressed by Namibia and by what we saw, where we stayed, the people we met and the wildlife we encountered. It all made our trip so memorable. We have used C&K previously and will continue to do so. They have never let us down.

27 lipca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Colin,

Thank you for your wonderful review and for sharing your experience. We are delighted to hear that you had such a memorable trip to Namibia.

Shameem will be thrilled to receive your feedback. Taking the time to understand each guest's wishes and crafting a journey around them is at the heart of what we do for our tailormade trips, so it is especially rewarding to hear that her recommendations enhanced your experience.

Namibia is an extraordinary destination, and we are pleased that everything from the wildlife and landscapes to the accommodation and people you encountered helped make your trip so special.

Your continued trust in C&K means a great deal to us. Thank you for travelling with us again, and we look forward to helping you plan many more unforgettable adventures in the years ahead.

Oceniono na 5 z 5

Consistent Good Service

We've used Cox & KIngs to organize our travel since 2019. In that time we have been on 10 of their trips - mostly tailored, private tours but also a small group tour. They are the first and only company we go to.

We have had consistently good service from them. It starts with organizing the trip. They are alway helpful and efficient. They respond to last minute requests without demurring. They always select great hotels, drivers and guides. Prices are more than reasonable. We've only ever had one problem and they had it sorted within 24 hours.

I would single out our main contact, Neil Davis, for his knowledge and responsiveness. Ovidiu David organized a memorable trip to Egypt at Christmas with not enough notice. And most recently we benefited from Shameem Bhyat's experience and advice in putting together and outstanding trip to Namibia.

8 lipca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Valued Customer,

Thank you so much for taking the time to share such a wonderful and detailed review. Reading that you've chosen Cox & Kings for all 10 of your trips since 2019 and that we remain your first and only travel company is truly the highest compliment we could receive. Your loyalty means the world to us.

We're delighted to hear that the service has been consistently strong across both your tailored private tours and your small group experience, and that our team's responsiveness to last-minute requests has made the planning process smooth and enjoyable. It's also reassuring to know that on the rare occasion something didn't go quite to plan, we were able to put it right quickly.

Thank you especially for your kind words about our team. We'll be sure to pass along your appreciation to all three of them, recognition like this truly makes their day.

It's been a privilege to help you explore the world over the past seven years, and we look forward to planning many more adventures together. Wherever you'd like to go next, you know where to find us!

Warm regards,
Guest Experience Team

Oceniono na 5 z 5

Wonderful trip to Latin America arranged by C&K!

Just arrived home from a wonderful trip to Peru, Ecuador and Galápagos Islands arranged from beginning to end by Cox and Kings! No stone was left unturned - everything was faultlessly planned from beautiful accommodations to the most knowledgeable Guides at every stop, all of whom spoke impeccable English!
We were met everywhere by a driver in a spotlessly clean car with our guide for the day and our itineraries were meticulously thought out to provide us with the essential sightseeing tours in every City.
The transfers between towns, Cities and countries were all organised really well and we were even taken into the airport and helped with our check-in’s!
I initially provided C&K with our budget, and after initial discussions we tweaked the itinerary between us so we got the best accommodation, Galapagos cruise and internal flights and train journeys to make this trip a memorable trip of a lifetime!
Thank you C&K we’ll definitely be using you again and would thoroughly recommend this Travel Agent for your perfect trip to Latin America ❤️

11 lipca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Mrs Granger,

Thank you so much for this glowing review! We're absolutely thrilled that your trip to Peru, Ecuador, and the Galápagos was everything you hoped for and more.

It's wonderful to hear that every detail landed just right, from the accommodations and knowledgeable guides to the seamless transfers and airport assistance. We also loved that we could work together on the itinerary to fit your budget and still deliver a true trip of a lifetime, Galápagos cruise and all!

Your kind recommendation means a great deal to us, and we can't wait to help you plan your next adventure.

Warm regards,
Guest Experience Team

Oceniono na 3 z 5

Complicated and frustrating experience in applying for a visa

I should like to ask G P who did a review on Splendours of Central America in April 2026 how was their experience in getting a visa for Honduras? C & K should make it clear that the Honduran embassy NEVER answer their phones and I have read about people being sent appointments with 24 hours notice, which they can’t change because the phones and emails go unanswered. We live 4 hours from London so can’t just bob round at their whim. Arrangements have to be made in advance. Also they never acknowledge receipt of applications and the process of applying is so strict that we weren’t sure our applications had been received. If we had known it was going to be so difficult to apply for a visa for a 2 night stay we would never have booked the holiday. The guy from C & K who the travel agent asked about it just said “most people are in and out in 15 minutes” No remarks about the traumatic application process. We are upset and frustrated before the holiday starts.

27 lipca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Thank you for your review, Martin,

We were initially unable to identify your booking from the details provided in your review and therefore could not contact you regarding your concerns. We have since been made aware of the matter through your travel agent are in contact with them and are pleased to assist you in any way we can.

We are sorry to hear that you have found the Honduran visa application process frustrating. We fully appreciate that visa requirements and embassy procedures can sometimes be complex and cause concern, particularly where appointment scheduling and application processing are managed solely by the relevant authorities.

For all destinations requiring a visa, we provide guests with detailed guidance on the application process and remain available to offer support and assistance throughout. However, embassy operating procedures, appointment availability and visa issuance decisions are outside of Cox & Kings' control.

Whilst we appreciate that your experience has been concerning, it is worth noting that we have not received similar feedback from the overwhelming majority of guests travelling to Honduras, all of whom have successfully completed the visa process and travelled as planned.

Whilst we understand your concerns, we would respectfully note that the issues raised relate to the administration of the visa process by the Honduran authorities rather than the service provided by Cox & Kings. We remain committed to supporting you and will continue to provide any assistance we can.

As your holiday does not depart until November, there is still time for the application process to progress, and we will be happy to help wherever possible should you require any further guidance.

We sincerely hope that your visa application is processed successfully and that you go on to enjoy what we believe will be an exceptional holiday.

Thank you in advance

Cox & Kings

Oceniono na 1 z 5

Never Again

Second trip with Cox & Kings. The first time was worth 3 stars, this time I would give zero if I could. Booked the Peru & Galapagos trip and didn't get the detailed itinerary until after all money had been paid. We emailed a query about some costs 2 weeks before the trip and we never got a reply. The Machu Picchu tickets were for an inferior route (there are about 10 types of tickets & we got ones that were best for mobility issues. No one had mobility issues!)
Supposed to get breakfast each morning but there were so many very early starts normal breakfast service wasn't available several times.
Two of the hotels were poor choices. One was remote with nowhere available to walk to for dinner so ate in hotel for 2 nights which we wouldn't normally choose to do.
At another hotel, in Quito, the local guide said "Do not go out after dark. This is not a good area." Why would you put guests in a hotel the locals think is in a dangerous area when there is a tourist area not far away?
The Galapagos visit was a 'luxury cruise' with Golden Galapagos. Very expensive and most definitely not worth the money. We were looking forward to seeing a giant tortoise as this was included in the itinerary (and is used in Cox & Kings marketing brochures). On asking the local guide about the visit, he said "You won't see any because we don't go to them on the days you are booked here". This wasn't a late change - it was never planned. We feel cheated as it was the main animal we were hoping to see.

22 maja 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Scotty,

Thank you for taking the time to share your feedback.

We are sorry to hear that your recent Peru & Galapagos holiday did not meet your expectations. We note your concerns regarding pre-travel communication, the Machu Picchu arrangements, hotel choices and aspects of the Galapagos itinerary, particularly your disappointment at not seeing giant tortoises.

We take feedback such as this seriously and would welcome the opportunity to investigate your comments further. Please contact our Guest Experience Team at guestrelations@coxandkings.co.uk, quoting your booking reference.

Kind regards,
Guest Experience Team

Oceniono na 2 z 5

Not much wonder about the wonders of ancient crete

Not much wonder about the wonders of ancient crete tour. More like a school trip than a holiday.
Hotels and transfers okay.
Not enough time to appreciate the ancient sites, very long winded explanations by our guide left little time to look around and enjoy the experiance, especially at Spinalonga.
At times seemed organised to suit guide rather than us. Starting at 16:00 on the last day after a free morning gave us less than 2 hours in the main museum in Heraklion. No time to see much at all.
Overall very disappointing, not value for money.
I have only posted this publicly because Cox and Kings ignored the same feedback given immediately after the trip and there is no sign of it on their website.
I won’t be booking with them again.

9 maja 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Lisbeth,

Thank you for updating your review and for taking the time to provide feedback both following your tour and here on Trustpilot.

We are sorry to learn that aspects of our Wonders of Ancient Crete tour did not meet your expectations. In particular, we note your comments regarding the balance between guided commentary and independent exploration time, the pace of the itinerary, and the time available at both Spinalonga and the Heraklion Archaeological Museum.

We note that similar observations were included within your post-tour questionnaire and appreciate you taking the time to share your views. Feedback of this nature is valuable and contributes to our ongoing review of our tours and itineraries.

We have contacted you directly regarding your experience and have shared your comments with the relevant Product and Operations teams for their consideration.

Whilst we are pleased that you found the hotels, transfers and overall organisation of the tour satisfactory, we regret that the holiday did not fully meet your expectations.

Kind regards,
Guest Experience Team

Oceniono na 2 z 5

Disappointing tour of Romania

For us the problem with Cox and Kings Romania was the long days on the coach. I had been aware of the long distances involved and was told when I booked that there would be lots of stops. It turned out the stops were largely toilet stops in garages, after passing through interesting towns without stopping. Two low points were Bran castle. We waited outside for almost an hour on a very hot day to enter an overcrowded tourist trap which has little to do with Dracula. The dinner with a family was disappointing- poor quality food and wine which tasted so unlike wine that we thought it might be a health hazard. I would not recommend this tour. Booked Cox and Kings after a fantastic tour of Egypt with the company but after this tour probably won’t use Cox and Kings again

22 czerwca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Hi

Thank you for taking the time to share your feedback. We are sorry to read that your experience on our Romania tour did not meet your expectations, particularly regarding the coach journeys, Bran Castle visit and dining experience.

We would like the opportunity to look into your comments further. Please contact us at guestrelations@coxandkings.co.uk and include your booking reference so that a member of our team can review your experience and respond directly.

Kind regards,
Guest Experience Team

Oceniono na 5 z 5

We had a fabulous trip to Peru with Cox…

We had a fabulous trip to Peru with Cox and Kings.
The organisation of the trip from start to finish was excellent.
The information provided, the hotels, destinations, tour manager and local guides was all spot on. We cannot fault our trip. We had enough time and oppurtunities to do our own things away from the group when we wanted. This gave a good balance of hassle free sightseeing and activities and our own private time.
This was our 3rd C&K trip and we would certainly use them again.
Peru was amazing for scenery, culture and the people. We would certainly recommend both the Country to visit and C&K as the tour Company.

6 czerwca 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Hi Duncan,

Thank you for your wonderful review and for choosing to travel with Cox & Kings again.

We are delighted to hear that you had such a fabulous experience in Peru and that the itinerary, hotels, tour manager and local guides all helped make the trip so memorable. It is especially pleasing to know that the balance between organised sightseeing and free time worked well for you.

Thank you also for your continued loyalty. We greatly appreciate your kind recommendation of both Peru and Cox & Kings, and we look forward to welcoming you on your fourth journey with us in the future.

Kind regards,
Guest Experience Team

Oceniono na 1 z 5

You will be getting junk mail for ever if you book with them

I travelled with Cox and Kings a couple of years ago. The trip itself was nothing special, but not bad either. But my complaint is that they have been bombarding me with marketing material through the post ever since (without my permission). I have complained on numerous occasions but the spam keeps arriving... So don't book with Cox and Kings if you don't like junk mail.

19 czerwca 2026
Opinia niezależna
Logo Cox & Kings Travel

Odpowiedź od Cox & Kings Travel

Hi Karen,

Thank you for your feedback, and I am very sorry to hear that you have continued to receive marketing materials you do not want. Please be assured it is never our intention to send unwanted communications to our guests.

I sincerely apologise that your previous requests to be removed from our mailing lists have not been actioned successfully. This is certainly not the standard of service we aim to provide.

As I am unable to identify your details from this review, may I kindly ask you to email guestrelations@coxandkings.co.uk with your name and email address, along with your request to be removed from all marketing communications. Once received, I will ensure this is addressed as a priority and will confirm with you directly when this has been completed.

Thank you for bringing this to our attention, and again, please accept my apologies for the inconvenience caused.

Terry @ Cox and Kings

Oceniono na 2 z 5

Tour of South America May 2026

Tour of South America May 2026

The beginning of the trip went well with an excellent guide and great things to see in Peru.
Unfortunately after the wonderful Perurail trip to Puno things started to go wrong and this is where we were very surprised by the behaviour of the very reputable company Cox & Kings.
On May 6th, the UK Government issued a ‘don’t go’ instruction regarding Bolivia and very specific roads as well as La Paz itself. This was owing to political unrest with violence erupting frequently. On May 7th Cox & Kings ignored that advice and the group entered Bolivia as planned. We were told that there was a problem on the road so we would be travelling to the hotel by boat across Lake Titicaca instead of by road. No mention of the unrest nor the UK Government warning. This action of course meant that the group were travelling uninsured.
The hotel on the lake was atrocious. I would not even give it a 1 star rating. No staff, no drinks and no other guests. I wonder why??
At this point the local rep came clean and told us about the unrest. Imagine our surprise though when she said they hoped for a safe window to evacuate at 2 a.m. No sleep for us then. At 2 a.m. it was clear that the transport taking us could not get through the blockades so we were going nowhere, all very stressful and upsetting especially in the worst hotel I have ever stayed in. The following morning we retraced our steps by boat and returned to the lovely hotel in Puno. Knowing what we now know about the unrest, we should never have left here.
Getting revised flights for 19 people is never easy. Cox & Kings managed to get us all on 2 flights from near to Puno back to Lima and then onwards to Buenos Aires to resume the schedule. Just over half the group left at 5 a.m. arriving in Buenos Aires very early evening, with the later group which we were in not arriving at the Buenos Aires hotel until just before 5 a.m. Another sleepless night, 2 of the last 3, and all caused by Cox & Kings decision to ignore Government advice and still go to Bolivia.
This was extremely disappointing for me as I used to travel to Buenos Aires every year on business and was really looking forward to revisiting some old haunts and to show my wife around. Sadly we missed a whole evening and the only free time we had there.
After a very nice visit to the Iguazu Falls the trip was further impacted by the poor hotel in Rio made all the worse by the constant drilling on the 16th floor which was being refurbished. Again we would have expected better from a company of Cox & Kings repute.
To their credit, Cox and Kings were proactive in offering compensation to the group which at least meant they acknowledge their errors. However we are aware that the whole group received the same offer which cannot be fair when some of the group missed out on about half the time in Buenos Aires, which surely should merit an additional amount of compensation. Instead, Cox & Kings emailed the offer saying take it or leave it as we are not discussing this any further and if you are unhappy take it up with ABTA. This felt like a threat to remove the offer if you went to ABTA which wouldn’t be the desired outcome.
You only find out how good a company is when things go wrong. From this experience Cox & Kings are not a good company and I would urge people to look elsewhere.

18 maja 2026
Opinia niezależna
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Odpowiedź od Cox & Kings Travel

Dear Laurence,

Thank you for taking the time to share your feedback.

We are genuinely sorry that the latter part of your South America journey was affected by circumstances which were both stressful and disappointing. We fully appreciate how much you had been looking forward to revisiting Buenos Aires and why the reduced time there was particularly frustrating.

We would, however, like to clarify that the safety of our guests was the overriding priority throughout. We do not agree with the suggestion that safety advice was ignored. The situation was monitored closely with our local teams as events developed, and once the onward journey could no longer proceed as planned, alternative arrangements were made to move the group safely and protect the remainder of the itinerary.

Rearranging travel for an entire group at short notice was complex, but revised flights, accommodation and onward arrangements were secured at our cost. We also contacted guests proactively after the tour, investigated the hotel concerns raised, and made a substantial goodwill offer in recognition of the disruption experienced.

We understand that different guests were affected in different ways. Your particular circumstances, including the later arrival into Buenos Aires, were considered carefully as part of our review. After further consideration, our final position was confirmed in writing.

For clarity, referring you to ABTA was not intended as a threat. ABTA provides an independent dispute-resolution route for customers who remain dissatisfied after a travel company has completed its review. The goodwill options offered to you remain available.

Cox & Kings has been arranging journeys for generations, and we take our responsibilities to our guests extremely seriously. We are sorry that this experience has left you feeling otherwise.

Kind regards,
Cox & Kings Guest Experience Team

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