byRuby Recenzje 1961

Wynik TrustScore: 4.5 na 5

4,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I did not receive my order and have not been contacted by RUBY after making numerous phone calls 6 in all ! I should have received my order on the 20th confirmed by the courier but nothing arrived! I... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very tasty food way above similar products offered in the Supermarket. It would be nice if there was more of a microwave selection but nevertheless, I need to defrost my freezer and will then purchas... Zobacz więcej

Oceniono na 5 z 5

By Ruby are consistently of the highest standard. No horrible additives, generous portions and a life-saver when you are unable to cook yourself. I always keep some in the freezer.

Oceniono na 5 z 5

First time I've used byRuby only just started eating first impressions excellent intend to re-order when I've eaten a bit more and made room in the freezer.

Informacje dotyczące firmy

  1. Producent mrożonek
  2. Produkcja żywności
  3. Producent żywności
  4. Dostawca produktów spożywczych
  5. Mrożonki
  6. Jedzenie z dostawą do domu

Napisane przez firmę

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 90% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent food

Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.

11 sierpnia 2025
Logo byRuby

Odpowiedź od byRuby

Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley

Oceniono na 3 z 5

Terrible

Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.

11 sierpnia 2025
Logo byRuby

Odpowiedź od byRuby

Hello Suzanne,
Thank you for your message and review. I can see that we replaced this order and I've reported it to DPD. I hope that you have enjoyed the food subsequently.
Very best wishes,
Milly

Oceniono na 5 z 5

Delicious food and well prepared

Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

23 lipca 2025
Logo byRuby

Odpowiedź od byRuby

Hello Fen, I'm so delighted you can taste the love we put into the food. We try really hard and lots of work goes into every single handmade dish so I'm really pleased you can taste the difference

Oceniono na 4 z 5

Tasty and nutritious.

We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

16 lipca 2025
Logo byRuby

Odpowiedź od byRuby

Thanks so much for your review Douglas, we'll take a look at the chicken, I wonder if you might have needed to heat it for a little longer. Ovens can vary enormously.

Oceniono na 4 z 5

The food was very tasty

The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.

23 lipca 2025
Oceniono na 1 z 5

Sorry, but I am here again

Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.

13 sierpnia 2025
Opinia niezależna
Oceniono na 2 z 5

The delivery box was solid BUT contents ruined

The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

16 lipca 2025
Logo byRuby

Odpowiedź od byRuby

Dear Harry

So sorry to hear you have had this poor experience with your delivery. We have not however received any emails from you - I have checked our entire customer service database via your name and your email address. Do drop us an email at orders@byruby.co.uk and I will look into this as soon as I can

Kind regards

Alice
Customer Service Manager

Oceniono na 3 z 5

Issues with packaging

I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

24 lipca 2025
Opinia niezależna
Logo byRuby

Odpowiedź od byRuby

Hi Louise, so sorry to hear that your meals arrived with you in such a poor state. This is not at all what you should expect from us. If you could drop us an email at orders@byruby.co.uk with details of all the dishes affected, I will look into this for you as soon as I can. We will also make sure we put this right for you.

Oceniono na 5 z 5

ByRuby is the best

ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.

23 czerwca 2025
Oceniono na 3 z 5

Very average meals for the price and…

Very average meals for the price and low on flavour, quite bland

30 lipca 2025
Opinia niezależna
Logo byRuby

Odpowiedź od byRuby

Hi Sarah
So sorry to hear this - the meals should be full of flavour - if you could drop us an email at orders@byruby.co.uk I will look into this for you

Kind regards

Alice
Customer Service Manager - By Ruby

Oceniono na 4 z 5

I love the food

I love the food, but hoped to share with my husband, but he's got an aversion to cheese! And unfortunately it's in a few things like cottage pie....so he won't eat that!
I will but them for just me, but it obviously won't be as often.
My first order was delivered during a heatwave, so the topmost item was almost completely defrosted. We cooked and I ate half then froze the cooked half for another day...

9 lipca 2025
Oceniono na 4 z 5

Amazing food

Amazing food, the quality is that of a restaurant but from the comfort of your home and so easily cooked with no
prep. Really blown away by how lovely they taste. Would like even more selection and some more family sized meals so we can keep changing it up.

30 lipca 2025
Opinia niezależna

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