I did not receive my order and have not been contacted by RUBY after making numerous phone calls 6 in all ! I should have received my order on the 20th confirmed by the courier but nothing arrived! I... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I did not receive my order and have not been contacted by RUBY after making numerous phone calls 6 in all ! I should have received my order on the 20th confirmed by the courier but nothing arrived! I... Zobacz więcej
Reakcja na opinię
Very tasty food way above similar products offered in the Supermarket. It would be nice if there was more of a microwave selection but nevertheless, I need to defrost my freezer and will then purchas... Zobacz więcej
By Ruby are consistently of the highest standard. No horrible additives, generous portions and a life-saver when you are unable to cook yourself. I always keep some in the freezer.
First time I've used byRuby only just started eating first impressions excellent intend to re-order when I've eaten a bit more and made room in the freezer.
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
2 McNicol Drive, NW107AW, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.

Odpowiedź od byRuby
Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.

Odpowiedź od byRuby
Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

Odpowiedź od byRuby
We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

Odpowiedź od byRuby
The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.
Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.
These are delicious home cooked meals that are well proportioned and good value .
We enjoyed your meals very tasty tasted just like home will place another order soon very delicious
The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

Odpowiedź od byRuby
I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

Odpowiedź od byRuby
It was great to be able to have the meals delivered to the door, especially as the food was for my elderly parents.
Amazing gift for Friends after their new-born arrived - yummy meals packed with flavour!
ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.
Following a delivery with damaged goods, the company were extremely quick and courteous to resolve our issue.
So far we have only tried the Mac & cheese but it is fantastic!
Thank you so much for making such delicious meals for my family. They loved them & said it was the best Thai green curry they had ever tasted. Thank you
Very average meals for the price and low on flavour, quite bland

Odpowiedź od byRuby
I love the food, but hoped to share with my husband, but he's got an aversion to cheese! And unfortunately it's in a few things like cottage pie....so he won't eat that!
I will but them for just me, but it obviously won't be as often.
My first order was delivered during a heatwave, so the topmost item was almost completely defrosted. We cooked and I ate half then froze the cooked half for another day...
Amazing food, the quality is that of a restaurant but from the comfort of your home and so easily cooked with no
prep. Really blown away by how lovely they taste. Would like even more selection and some more family sized meals so we can keep changing it up.
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