I did not receive my order and have not been contacted by RUBY after making numerous phone calls 6 in all ! I should have received my order on the 20th confirmed by the courier but nothing arrived! I... Zobacz więcej
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Very tasty food way above similar products offered in the Supermarket. It would be nice if there was more of a microwave selection but nevertheless, I need to defrost my freezer and will then purchas... Zobacz więcej
By Ruby are consistently of the highest standard. No horrible additives, generous portions and a life-saver when you are unable to cook yourself. I always keep some in the freezer.
First time I've used byRuby only just started eating first impressions excellent intend to re-order when I've eaten a bit more and made room in the freezer.
Informacje dotyczące firmy
- Producent mrożonek
- Produkcja żywności
- Producent żywności
- Dostawca produktów spożywczych
- Mrożonki
- Jedzenie z dostawą do domu
Napisane przez firmę
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Dane kontaktowe
2 McNicol Drive, NW107AW, London, Zjednoczone Królestwo
- feedback@byruby.co.uk
- byruby.co.uk
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great gift thank you
18 września 2025
Odpowiedź od byRuby
So pleased you enjoyed the food, that's great to hear
Really wanted to like the fish pie
Really wanted to like the fish pie as the ingredients sounded lovely; what a disappointment; it was dry and not very flavoursome
Had the bourguignon and a thai tonight and they were delicious so think the pie may have been a slip
12 października 2025
Opinia niezależna
Odpowiedź od byRuby
Hello,
Many thanks for your review, I really appreciate you taking the time to contact us. I'm very sorry to hear that you have been disappointed by our fish pie, it does not sound right at all.
I have sent you a 'request for information' via Trustpilot but if you could kindly email feedback@byruby.co.uk, we can try and get to the bottom of what has happened here.
Very best wishes,
Milly
Odpowiedź od byRuby
So lovely to hear this, thanks so much Linda. Delighted that our food is helping whilst you are ill. Very best wishes, Milly
Tasty home-cooked style meals…5,stars !!!
By Ruby meals are always so flavourful and tasty and have that lovely home cooked taste. There is a wonderful selection of meals using the finest quality ingredients and the best bit you cook them from frozen but they don’t taste like any other frozen meals. Simply wonderful and so quick and economical. Five stars !!!
12 września 2025
Odpowiedź od byRuby
Hello Jan,
Many thanks for your lovely message, it's great to hear you've enjoyed the food. We try really hard and cook just like you would at home so it's lovely to hear that you feel they taste home cooked.
All the best,
Milly
I and I’d living on my own after a…
I and I’d living on my own after a stoke and the food is excellent
12 września 2025
Odpowiedź od byRuby
Hello Neil,
Many thanks for your kind review, I'm delighted you are enjoying the food, particularly during your recovery.
Very best wishes,
Milly
The food I have tried was very good if other mes are as nice I shall definitely order again. lareas nice s are as nice i shall be well satisfied, definitely going to order again
The food I have tried was very good if other meals are as good I will be very happy with
11 września 2025
Opinia niezależna
Odpowiedź od byRuby
That's wonderful to hear Hazel, many thanks for your lovely review, I hope you continue to enjoy the food. Milly
Amazing Quality
I have been amazed at the consistency of quality whilst I’ve sampled all the meals in my first order. Seriously tasty and quality ingredients. I don’t use ready meals every day, they’re more of a standby but I can’t wait to place another order.
1 października 2025
Opinia niezależna
Odpowiedź od byRuby
Hello Brenda,
Many thanks for taking the time to review, I am delighted that our food is making your life that bit easier and more tasty!
Milly
Enjoyed all the meals
Enjoyed all the meals - especially the tarragon chicken and the macaroni cheese. Really appreciate the meals for 1 - so much gets wasted when buying some items that come in double portions. Can I suggest the currys are labelled to indicate 'hotness' - other companies use 1, 2 or 3 chilli peppers. Also will you be extending your range?
6 października 2025
Opinia niezależna
Odpowiedź od byRuby
This is so lovely to hear, thank you very much. Good point on the curry labels, we are in the process of updating these details on pack.
Odpowiedź od byRuby
Delighted you've enjoyed the food, thanks so much for letting me know!
Odpowiedź od byRuby
Hello John,
Thank you very much for letting us know. Pies can be very controversial - raised vs. puff, it's a tricky decision. My parents would always make puff pastry pies when we were children made with leftover chicken from a roast with leeks and bacon, topped with puff pastry, hence why our pie is how it is. I hope you enjoy the rest of the range
Absolutely fab tasty food
Absolutely fab tasty food.
If you could use olive oil instead of seed oils that would be the icing on the cake
12 września 2025
Odpowiedź od byRuby
Wonderful to hear! Thanks so much for letting us know!
Just an amazing women led blsmall…
Just an amazing women led blsmall business which provides amazing home cooked food
12 września 2025
Odpowiedź od byRuby
So lovely to hear, thank you Beata!
This is a wonderful wonderful company
This is a wonderful wonderful company. Lovely food and lovely people. I cannot recommend them enough. Much love ByRuby team.
2 października 2025
Opinia niezależna
Odpowiedź od byRuby
Thank you Mike, this is great to hear, we love our customers!
My step-daughter had just had a baby
My step-daughter had just had a baby - she knew of ByRuby because it was what I sent my daughter when she had a baby - so she said could she have a delivery of lovely meals - ByRuby was so easy and so much more thoughtful and appropriate than a voucher or unwanted baby gro
28 sierpnia 2025
Odpowiedź od byRuby
The nicest present you can give to someone and always a joy to know that we are helping in the bleary early days
Lifesaver!
Delicious food, so convenient but not compromising on quality and taste. Absolute lifesaver with a newborn!
28 sierpnia 2025
Odpowiedź od byRuby
Hurrah! Quality without compromise, just what we're looking to do
I not happy i can cook it i have give…
I not happy i can cook it i have give aways i only got a microwave
14 sierpnia 2025
Odpowiedź od byRuby
Hi Paul,
Thanks for your feedback. We have a range that is microwave safe but I'm afraid it looks like you ordered two dishes which are best cooked in the oven to achieve a lovely gratinated crispy top. I'll drop you an email to see what we can do.
Very best wishes,
Milly
First order
My first order was great 10 out of 10. Great value and the meals were first rate!!
3 września 2025
Opinia niezależna
Odpowiedź od byRuby
So pleased that you enjoyed everything , truly wonderful to hear
there was an issue with the delivery…
there was an issue with the delivery and the responsiveness of the team was outstanding. well done.
11 sierpnia 2025
Odpowiedź od byRuby
Alice, our Queen of customer service is such a star and I'm delighted that we managed to sort out the problem you had. I hope that you have enjoyed the food just as much. Milly
I love By Ruby …
I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌
28 kwietnia 2025
Odpowiedź od byRuby
We love customers like you, thank you Heather!
Great food and tasted like home…
Great food and tasted like home cooking. Would like more choices
11 sierpnia 2025
Odpowiedź od byRuby
Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food
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