I did not receive my order and have not been contacted by RUBY after making numerous phone calls 6 in all ! I should have received my order on the 20th confirmed by the courier but nothing arrived! I... Zobacz więcej
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Very tasty food way above similar products offered in the Supermarket. It would be nice if there was more of a microwave selection but nevertheless, I need to defrost my freezer and will then purchas... Zobacz więcej
By Ruby are consistently of the highest standard. No horrible additives, generous portions and a life-saver when you are unable to cook yourself. I always keep some in the freezer.
First time I've used byRuby only just started eating first impressions excellent intend to re-order when I've eaten a bit more and made room in the freezer.
Informacje dotyczące firmy
- Producent mrożonek
- Produkcja żywności
- Producent żywności
- Dostawca produktów spożywczych
- Mrożonki
- Jedzenie z dostawą do domu
Napisane przez firmę
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Dane kontaktowe
2 McNicol Drive, NW107AW, London, Zjednoczone Królestwo
- feedback@byruby.co.uk
- byruby.co.uk
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Tasty, easy, good value
I'd had my eye on ByRuby for a while, and had pleasant email exchanges with them, but didn't get to try their food until Ocado had some dishes on offer. So tasty and, for me, far nicer than the other brands I've tried, chilled or frozen. I decided to buy direct using a new customer offer and bought the Classic and Comfort bundle. We're happily working our way through them. I'll certainly be restocking.
12 listopada 2025
Opinia niezależna
Odpowiedź od byRuby
Dear Dawn,
That's brilliant to hear, I'm delighted that you've enjoyed the food and you're working your way through your bundle happily. Which is your favourite?
All the best,
Milly
The meals are very tasty and fresh and…
The meals are very tasty and fresh and the ingredients are of very good quality.
30 października 2025
Odpowiedź od byRuby
Thank you so much for the lovely review Patricia, delighted you have enjoyed everything
Just had my first ByRuby meal…
Just had my first ByRuby meal (shameful).
Purchased in Booths supermarket, this product is outstanding. We had the Prawn Curry, great flavours and plenty of delicious prawns.
We will definitely be enjoying more in the weeks and months ahead. Very well done Ruby and Milly!
Andrew B
7 listopada 2025
Opinia niezależna
Odpowiedź od byRuby
Hi Andrew (Brook?),
Delighted you enjoyed the prawn curry, I love that recipe so much. Hope you try some others and enjoy equally x
Odpowiedź od byRuby
What a lovely review, thanks so much!
Delicious meals!
Bought a few of these meals to help with cooking while moving house, and i must say they taste home cooked and are absolutely delicious! Will definitely buying every few weeks.
22 października 2025
Opinia niezależna
Odpowiedź od byRuby
So pleased that the food was a help, delighted you have enjoyed everything. We have a subscription service if you'd like to set up a regular delivery.
All the best,
Milly
Excellent delivery process and always…
Excellent delivery process and always happy with my favourite recipes
22 października 2025
Odpowiedź od byRuby
Hello John,
This is great to hear, thanks so much for your feedback!
Milly
Absolutely delicious pies!
My order arrived on time, it was well-packed (with reusable insulation which I use in the garden around the base of plants) and the pies were delicious. Great customer service - thank you.
22 października 2025
Odpowiedź od byRuby
Hello Sue,
Delighted you have enjoyed the food, thanks so much for the lovely review and comments on customer service, that's great to hear!
Milly
As I near 90 years of age I often…
As I near 90 years of age I often search for top quality ready meals. I tried a few of 'byRuby' meals and found them rather dry and disappointing.
I am personally happy to pay more for quality. Charlie Bingham's brasserie range is more like it. Despite rather silly reviews in the media I believe that there is a good market for quality ready meals.
3 października 2025
Odpowiedź od byRuby
Hello David,
Many thanks for your review, sorry to hear that you found the dishes a bit dry. I wonder if your oven is particularly hot?
All the best,
Milly
Highly recommend the Vegetarian…
Highly recommend the Vegetarian lasagne, absolutely delicious and what a result after a long day at work with Autumn setting in I will definitely pop a few more in my freezer!
1 listopada 2025
Opinia niezależna
Odpowiedź od byRuby
Dear Fi,
What a lovely review, thank you very much and I'm delighted that you have enjoyed the veggie lasagne.
Milly x
Made me sick
Didn't think that your meal would make me ill! Not a nice experience!
16 października 2025
Odpowiedź od byRuby
Hello Bob,
Very sorry to hear that you didn't have a good experience. I will drop you an email on this.
Best,
Milly
My first order did not arrive and they…
My first order did not arrive and they kindly replaced it.The food is healthy and delicious,I am going to increase my order as I am having chemotherapy and find the meals appetising whilst my appetite is reduced,I just wish there were more vegetarian options .
16 października 2025
Odpowiedź od byRuby
Hello Sandra,
Thank you so much for your review and i'm delighted that we are managing to help you eat well during a difficult time. Great feedback re. vegetarian dishes, I will bear this in mind as we develop our recipes.
Milly
Delicious and high quality meals
Delicious and high quality meals. Great customer service
16 października 2025
Odpowiedź od byRuby
Hello Hannah,
This is wonderful to hear, thanks so much for the review!
Delivery was a gift and it was a week…
Delivery was a gift and it was a week late. Only organised when I chased it. Three "please review us" emails is too many.
9 października 2025
Odpowiedź od byRuby
Hello Andrew,
I'm very sorry for the lateness of your order but delighted that you got it in the end. Apologies for the frequency of the review requests, I will be sure to look into this.
Milly
Odpowiedź od byRuby
Thank you Sheila, delighted you've enjoyed the food!
Odpowiedź od byRuby
Hello Brian,
Thank you for your review and I'm sorry to hear that the ByRuby meals weren't to your taste. I would be grateful of any other feedback. I will drop you an email on this.
Thanks!
Milly
Delicious veggie meals!
3 października 2025
Odpowiedź od byRuby
Hooray! That's great to hear, thanks so much for your lovely review
Great company
I contacted byRuby customer service and got a prompt and very helpful response. I subsequently placed an order and was really happy with the easy delivery, tasty food and eco-friendly packaging!
18 września 2025
Odpowiedź od byRuby
I am so delighted to hear this, thank you so much for taking the time to review
Great freezer food
Great variety of meals easily stored in the freezer. Very handy to be able to cook from frozen. The dishes are tasty and not too salty. We're repeat customers!
18 września 2025
Odpowiedź od byRuby
Thank you so much for the lovely review, delighted that you have enjoyed the food
Very good service
Very good service
Well packed and delivered pretty quickly
Very enjoyable food
Not really a criticism just didn’t realise the prepared meals need freezing
Overall not bad at all !
18 września 2025
Odpowiedź od byRuby
Sorry to hear that you didn't realise the food was frozen. We are massive advocates in order to lock in all of the goodness and flavour. Many thanks for taking the time to review
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