Bluefin SUP Recenzje 1226

We’ve only just place the order so can’t comment on the quality of the products etc yet but customer service is great!
Contacted them on Saturday and had very prompt responses back answering my questions and explaining things to me.
Promising start.

Nachdem mein neu bestelltes Board viele fehlerhafte Stellen, man hat das Gewebe gesehen, aufgewiesen hat, durfte ich es zurück senden im Umtausch mit einem neuen Board. Natürlich ein Riesen Mehraufwand für mich. Beim ersten Gebrauch ist dann das Paddel mitten auf dem See gebrochen!!! Zum Glück war ich nicht alleine. Habe mir ein Paddel von einer anderen Firma bestellt, denn ich möchte nicht nochmals in so eine Situation kommen. Nun nach einer Saison ist auch die Tasche schon kaputt. Von der Aussentasche ist die Naht auf der Seite komplett aufgegangen.
Ich bin sehr enttäuscht wie billig alles verarbeitet, wobei der Preis doch recht stolz ist.

Quiero compartir la experiencia que he tenido con Bluefin y sobre todo con el equipo de ATENCIÓN AL CLIENTE.
A veces parece que todo se conjura para que salga mal, y este es uno de esos casos:
Una tabla con un problema, una agencia de transportes que destrozó literalmente el paquete y perdió una pieza, agotado el stock en otra, etc. A veces las cosas se tuercen como la vida misma, de aquí mi agradecimiento.
Desde el equipo de ATENCIÓN AL CLIENTE de BLUEFIN he recibido la máxima atención, información y gestión que cualquiera desearía recibir, en todo momento he sido informado del avance de las gestiones y han ido solucionando todos los contratiempos con una profesionalidad y una empatía dignas de elogio.
Mi agradecimiento a todo el equipo, no sólo por las soluciones si no también por las formas y el trato exquisito.
Gracias
P,D. Las tablas una verdadera gozada, lo mejor que he tenido comparando calidad precio.

To 2024 bought 2 paddleboards Cruise 12ft and the 15ft tandem. The 12ft was the first to be ordered. Within an hour of use the fiberglass paddle sheared where the hole for the spring locking pin goes. Contacted Bluefin and this was a surprise to them. To be fair they sent a replacement paddle section out soon after I sent pictures of the faulty piece. Ordered the 15ft a few weeks later and within 40 minutes of use the exact same thing happened to one of two paddles that came with them. Contacted Bluefin and assured this was something they would look into. I insisted two replacement paddle sections were sent given recent experience which to be fair they did. Now I will note, tow days of using our paddleboards were ruined due to faulty paddle sections in addition to the time required on two separate occasions to get the matter resolved and wait for replacements.

Then I purchased the play dock on pre order (SUPGB/7563) which was admittedly at a good price £375 instead of the usual £700+.

I hasten to add £375 is a lot of money even if the item is on sale. Pre-order dates were pushed back a few times but fair enough. It arrived around 1st December. Weather has been horrid so we waited till it could be taken outside to inflate (that big and wind so high it would get blown away). Geared everyone up for the first calm day was the 23rd December and set it outside to inflate of the Bluefin automatic car pump we got with the 12ft Cruise deal. Got to 10psi and I realized I could hear hissing. there are clear, regular punctures along the inside middle section of the dock, as it a wheel or something has been rolled over it.

Raised this with Bluefin on the day of issue, sent a video and packed the dock back down again explaining to the kids for the 3rd time we had been let down. Bluefin to be fair agreed a replacement/refund. I want a replacement, the kids have seen this now and we want to go use it. Told DHL would collect from the house on the 31st. I live in Shetland, I offered to simply take it to the local DHL depot to save any unnecessary delay. Told I couldn't do that due to the items weight?

So I waited in all day on the 31st, nobody came.
Contacted Bluefin again after the festive break and advised I was now going back to work and couldn't wait hoping for someone to collect. Told someone would collect on the 7th from my work address. This didn't happen. I am still waiting on the replacement to get sent because I cant get rid of the faulty one despite my personal offers to take it to the courier. contacted Bluefin again today on the 8th January to say this is unacceptable and I would like a conversation with a manager.

Advised I will get a contact within 5(!?) working days!?

Not feeling like a valued customer, not impressed with my experience or Bluefins quality control and they have a lot of work to do to make this right.

We have bought an ex-show model SUP as a family gift for Christmas. The board itself is in excellent quality and repackaged well. We have taken the board out to check it all and give it a test pump up and everything is in working order. The children are looking forward to taking this out on the water soon!
The board did have a missing fin but communication with BlueFin has been very good and they have attempted to rectify this as soon as they possibly can.

Ich habe Weihnachten 2023 ein Bluefin cruise carbon geschenkt bekommen. Im Herbst bemerkte ich eine Blase zwischen Innen-und Außenkammer und die Innenkammer ist undicht. Weiters schließt das Ventil der Außenkammer nicht mehr, so dass nach dem Aufpumpen die Luft wieder rauszischt. Der Kontakt mit dem Kundendienst gestaltete sich als äußerst mühsam, da die lange nicht verstanden, was das Problem ist. Schlussendlich bot man mir an, das Board zurückzuschicken, allerdings auf meine Kosten. Was von Österreich in die Niederlande und retour rund 300 Euro kostet, weil bluefin die gesamte Ausstattung inkl. Kajakequipement retour wollte (über 30kg, 60×120cm geschätzt). Das gesendete Video genügte nicht, mir ein neues Board zu schicken. Abgesehen davon ist das Finnensystem eine Katastrophe. Nie wieder Bluefin! Bis heute 14. Jänner 2025 hat sich niemand von bluefin bei mir gemeldet - was nützt schon eine schnelle Antwort auf Kritik?

Größenangaben im Internet sind irreführend, Größe L ist riesig und nicht zu gebrauchen
Achtung! Rücksendung auf eigene Kosten nach Holland - 20€ Versandkosten für ein 2kg Paket

Bis heute warte ich auf die Lieferung meines SUP-Boards, das ich am 22.11.2024 bestellt und bezahlt habe. Auf der Homepage wurde eine Lieferzeit von 2–3 Tagen angegeben, doch die Lieferung ist bislang nicht erfolgt.

Ich habe den Support bereits dreimal kontaktiert und auch dreimal eine Rückmeldung erhalten. Trotzdem konnte mir bis heute niemand, trotz vorhandenem Tracking-Code, mitteilen, wo sich das Board befindet oder wann es zugestellt wird.

The cruise carbon is the best paddle board I have ever owned. It’s so stable and well built. There is two chambers to inflate, it’s comes with 2 places to fit your belongings and loads of fittings to mount your action camera. This is the perfect travelling companion. I highly recommend bluefin sup.

I have a bluefin vibration plate and I am very happy with it. Unfortunately I broke the remote control so I contacted bluefin for a spare one. I received a reply nearly immediately, even though it was on a Sunday! In just a couple of hours, all was settled, invoice received and settled via PayPal and l received confirmation that the remote will be dispatched in the next few days. Great service!

Website was easy to navigate around, was able to buy 2 things I wanted from Bluefin. Contacted customer service with a shipping query after ordering and received a reply within 5 mins. Great service.

My board hadn't arrived when I thought it may...I contacted Bluefin who were lovely and explained it wouldn't be with me until December....it was my fault entirely the website clearly stated the SUP would not be delivered until early December, but Bluefin explained in a non-condescending and in fact very helpful manner, thank you Kenzie

A great company to deal with,many thanks to all at Bluefin SUP

Ich bin begeistert!! Super Board, super Beratung, besser geht nicht!! Ich musste mein Cruise 12 direkt trotz Schnee testen ♥️🤣

Great service yet again! I had ordered the wrong paddle and blue fin team intercepted my order and changed it for the correct one

Hatte mit der ersten Lieferung ein defektes Boatd bekommen. Das Board wurde dann kurzfristig ersetzt. Der Kundenservice antwortete sogar am Sonntag. Respekt

Customer service was so helpful, absolutely love my Bluefin board and recommend it to all my friends!

Top Service – absolut empfehlenswert!

Hallo zusammen,
ich hatte ein Problem mit meinem 20 Monate alten SUP, da sich die Schweiß-/Klebenaht an der Nase leicht gelöst hatte. Nachdem ich den Service von Bluefin kontaktiert hatte, wurde mir angeboten, das SUP zur Kontrolle einzuschicken. Anfangs war ich etwas skeptisch, da ich die Versandkosten selbst tragen musste, habe mich jedoch entschieden, es einzuschicken, da eine fachgerechte Nacharbeit durch den Hersteller sicherlich besser ist.

Umso überraschter und erfreuter war ich, als ich bei der Rücklieferung ein nagelneues Board erhalten habe! Ein großes Dankeschön an das Serviceteam von Bluefin für diesen herausragenden Kundenservice.

Fazit: 5 Sterne – absolut empfehlenswert!

I bought a Bluefin Cruise Carbon 12' board last September and have used it only a few times. Recently, when I went to use it again, I discovered that nearly all the mounting points for the bungee tie-downs are either falling off or on the verge of detaching. Bluefin's customer support offered me a link to buy glue on Amazon or an option to ship the board back to them for repairs at my expense. I am very disappointed in the quality of this board, especially considering I paid $800.00 USD for it. In contrast, I have Isle boards that are over six years old and have never experienced any issues with them.
**Update 10-22-24** Regarding the reply from Bluefin to my review. I did contact help@bluefintrading on 10-15-24. My support ticket 85311 was handled by Kenzie. If you read my original review you will see what options I was given. Considering this board was purchased on September 17th, 2023 and just over 1 year it is falling apart is extremely surprising. What is even more surprising is that Bluefin is not standing behind their product. Whomever is replying to your reviews should actually "read" the review. Your reply asks me to contact your support when I in fact already had. Extremely poor customer service.

Although more expensive than most other brands Blue fin is worth every penny. I had no experience SUP’s and am really enjoying the Bluefin 12’ cruise, advertised as perfect for beginners and intermediate level it does everything you want and more. The only thing I regret is that I only bought 1, having to wait for my family to give it back is boring. The board is easy to inflate and easily carries 2 adults, the accessories are very good and the customer service is excellent, fast and friendly. I will definitely be buying another one soon 👍👍