I had exceptional considered advice from Beds4u. She explained why the style of mattress I was sleeping on does not work for a lady in her 70s. I'm very happy with my Tempur adjustable bed. Delivery w... Zobacz więcej
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No complaints about the mattress once it arrived. But really need to sort the shipping out. Can't give someone a delivery date then not communicate that its actually wrong and not arriving for over a... Zobacz więcej
Reakcja na opinię
Delivery of the goods was a little longer than expected but communicated early. Delivery was to be at an arranged time however it showed up unannounced. Luckily I was home. Delivery of goods in excel... Zobacz więcej
Absolutely love my new mattress and base! Everything has been perfect, and I genuinely have no complaints. The quality of both the mattress and base is fantastic, and you can really tell that they... Zobacz więcej
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Napisane przez firmę
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Dane kontaktowe
5 Gloucester Park Road, 1061, Auckland, Nowa Zelandia
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4,2
Dobra
666 recenzji
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Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Delivery of the goods was a little…
Delivery of the goods was a little longer than expected but communicated early. Delivery was to be at an arranged time however it showed up unannounced. Luckily I was home. Delivery of goods in excellent condition.
19 września 2026
Beds4u in Newmarket. October 1st 2026
I had exceptional considered advice from Beds4u. She explained why the style of mattress I was sleeping on does not work for a lady in her 70s. I'm very happy with my Tempur adjustable bed. Delivery was hassel free. Highly recommend the Newmarket branch and their representative Hong.
18 września 2026
Odpowiedź od Beds4U New Zealand
Hi Dora,
Thank you for sharing your experience! We’re delighted Hong provided such thoughtful advice and helped you find the right bed. It’s wonderful to hear you’re enjoying your new Tempur adjustable bed and that delivery went smoothly. We’ll be sure to pass your kind words on to Hong and the Newmarket team!
Best regards,
The Beds4U Team
Odpowiedź od Beds4U New Zealand
Hi James,
Thank you for the great feedback! We’re so pleased you love your new bed and had a smooth experience with our delivery team. Enjoy your new bed!
Best regards,
The Beds4U Team
Delivery and communication was…
Delivery and communication was terrible.
No one answered emails and there was no phone number to call.
We were left with no bed for 2 weeks, despite delivery promised.
I wouldn't recommend.
15 września 2026
Odpowiedź od Beds4U New Zealand
Hi,
We’re sorry your experience fell short of the care and service you expected from us. Our nationwide delivery service relies on coordination between our warehouse, delivery teams and transport partners. A disruption at any stage can affect delivery timing, but you should never be left chasing updates. We provided compensation to acknowledge the inconvenience, and we appreciate the opportunity to put things right. We hope you’re enjoying your new mattress and that it brings you many comfortable nights. We’d love the chance to restore your confidence in Beds4U.
Best regards,
The Beds4U Team
Communication needs improvement
No complaints about the mattress once it arrived. But really need to sort the shipping out. Can't give someone a delivery date then not communicate that its actually wrong and not arriving for over a week after original planned date. Which we only found out once we made contact with you!
15 września 2026
Odpowiedź od Beds4U New Zealand
Hi Melissa,
We’re glad you’re happy with your mattress. During a recent change to our email system, some delivery notifications were missed. We take full responsibility and apologise that you had to contact us for an update. Thank you for your feedback, and we hope you’re sleeping comfortably on your new mattress.
Best regards,
The Beds4U Team
Really good quality!
Absolutely love my new mattress and base! Everything has been perfect, and I genuinely have no complaints. The quality of both the mattress and base is fantastic, and you can really tell that they are well-made. The mattress is incredibly comfortable, supportive, and feels like excellent value for money. I’m really impressed with the overall quality and couldn’t be happier with my choice.
The entire process, from purchasing through to delivery, was incredibly easy, smooth, and straightforward. Communication was great, and everything went exactly as expected, making the whole experience completely stress-free.
I’m extremely happy with my purchase and couldn’t be more pleased with both the quality of the bed and the service I received. Would absolutely recommend!
18 września 2026
The delivery driver was lovely and let…
The delivery driver was lovely and let me know what was happening, despite being really busy, my bed was still dropped off a day early!!!
2 października 2026
Odpowiedź od Beds4U New Zealand
Hi Alexe,
Thank you for the great feedback! We’re so pleased you had a positive experience with our delivery team. We really appreciate you taking the time to share your feedback and choosing Beds4U!
Best regards,
The Beds4U Team
Trundler bed do not buy.
Brought a bed from beds4u Palmerston North. Worst service and experience I’ve had.
Was told would receive a call back and had nothing. When you say you have a 60 day customer satisfaction guarantee and can’t even act on that. To top it off they take both the old and new and old base and leave us with no explanation or detail of what’s going on. Asked for the old base that was paid in full before delivery and now our 18 month daughter has a bed with no base on the floor.
Would never go back.
27 września 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi Chaz,
Although we’re sorry to hear about your experience, we’re pleased that we’ve now been able to work through your concerns and agree on a resolution that we're both happy with. We appreciate the opportunity to put things right. Thank you for giving us the chance to resolve this with you.
Best regards,
The Beds4U Team
I have found this company to be really…
I have found this company to be really good.
Very helpful in buying the right bed for my husband and I.
We had a bit of a misunderstanding and they bent over backwards to resolve it.
When they delivered the bed, they set the whole bed up for me and took away all the rubbish. They were very helpful.
We are very happy with the service we received.
23 września 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi Julie,
Thank you so much for sharing your experience with us! We truly appreciate your kind words and are grateful that we were able to help you and your husband find the right bed. We’re glad our team could resolve the misunderstanding and ensure everything was handled smoothly. Your satisfaction means a lot to us, and we hope you both enjoy many comfortable nights on your new bed!
Best regards,
The Beds4U Team
Great service at Invercargill store
Great service at Invercargill store. Had a mix up with the base when bed was delivered but it was sorted the next day. Delivery driver was nice guy. Recommended would be happy to buy from them again
19 września 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi Ernie,
Thanks so much for sharing your experience. We’re pleased to hear the team at our Invercargill store were able to get the base mix-up sorted for you the very next day. We really appreciate your understanding and are glad our delivery driver also made a good impression.
It’s fantastic to hear you’d be happy to shop with us again. Thank you for recommending Beds4U and for giving our team the opportunity to look after you!
Best regards,
The Beds4U Team
Great communication
Website was easy to use, communication was awesome with the team to organize delivery day and then the delivery people were awesome with communication as well to tell me when and even brought it inside for me. Purchased the bed for my pre teen and she loves it
17 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Ashleigh,
Thank you for your kind review.
We’re really happy to know that you were pleased with your purchase and the service you received from us. It’s always nice to hear that everything went smoothly and that you’re pre teen loves her new bed.
We truly appreciate you choosing Beds4U and sharing your experience with us. Your support means a lot to our team.
Thanks,
Beds4U Team
Unfortunately this is a bad experience…
Unfortunately this is a bad experience for us. We bought a bed from Hornby, Christchurch many weeks ago and waited until on the delivery we were told that it needs to delayed by another 2 more weeks. If we don't call them and ask for an update then we wouldn't know when will it arrive. Please be careful with this and don't be tempted with their free delivery.
10 września 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi WK,
We understand that delivery dates can sometimes change as an order progresses. Our usual process is to send an updated delivery notification once we’re closer to the revised delivery date, however, we understand the importance of having this information sooner. We’ll certainly take your feedback on board and look at how we can keep customers better informed along the way.
We truly value your feedback and want to assure you that this has been noted. We’ll continue to review the customer experience to help ensure a smoother process moving forward.
Thank you again for choosing Beds4U and for bringing this to our attention. We genuinely appreciate your patience and understanding on this matter.
Regards,
Beds4U Team
The delivery was prompt and they did…
The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with exploring a purchase of a bed. She was knowledgeable on what beds were the equivalent of the ones we had seen online so we could feel what they were like before purchasing. She also knew how much delivery was and explained when it would be delivered as well as any extra fees of we needed a bed removed as well. 100% would recommend others to purchase from here.
13 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Stewie,
Thank you so much for taking the time to share your experience with us.
We’re really grateful to know that you were happy with the service you received and with your overall experience with Beds4U. It’s always lovely to hear when our customers are happy with their purchase and the service along the way.
Thank you for choosing Beds4U and for recommending us to others. We truly value your support and are grateful you took the time to share your experience with us.
Thanks,
Beds4U Team
Good service
Good service, reasonable delivery time.
Great customer service.
Great bed, really comfortable.
11 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Michael,
It’s lovely to know that everything came together so well for you, from the service you received and the delivery timeframe to the comfort of your new bed.
The happiness with your experience received means a lot to us. And, we’re especially pleased that you’re finding your new bed comfortable and enjoying your purchase.
Thank you for choosing Beds4U and for sharing such a positive reflection on your experience. We hope your new bed continues to give you the comfort you deserve for many nights to come.
Thanks,
Beds4U Team
The guys that delivered the bed were so…
The guys that delivered the bed were so helpful and considerate
15 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Sue,
It’s especially encouraging to know that our delivery team made such a thoughtful impression during your delivery.We want every customer to feel comfortable and well supported when their new bed arrives, and it’s lovely to know that this was your experience.
We’ll be sure to let the delivery team know that their care and thoughtfulness were noticed. We’re sure it will mean a lot to them to know they made the process that little bit easier for you.
Thank you for choosing Beds4U and for taking the time to let us know how everything went.
Thanks,
Beds4U Team
Our bed still has not arrived...
15 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Aroha,
Thanks for your feedback. We understand you’re still waiting for your bed, and we really appreciate your patience.
While we always aim to keep deliveries on track, there can occasionally be unforeseen circumstances that affect delivery timeframes, particularly when orders are making their way to the South Island. We know you’re looking forward to receiving your new bed, and we appreciate your understanding while it makes its way to you.
If your bed hasn’t arrived yet, please feel free to contact us via Shopify chat or send us an email, and we’ll be happy to check the latest delivery update for you.
Thank you again for your patience and for bringing this to our attention.
Thanks,
Beds4U Team
Thanks
Beds4U Team
Excellent communication and easy to…
Excellent communication and easy to look on their website as well.
13 sierpnia 2026
Odpowiedź od Beds4U New Zealand
Hi Clare,
Thank you for taking the time to share your feedback.
We’re really pleased to know that you found our communication excellent and that browsing our website was easy and straightforward. Making it simple for our customers to find the right products and get the information they need is an important part of the experience, so it’s great to know this made your experience with us a positive one.
Thank you for choosing Beds4U and for sharing your experience with us. We truly appreciate your support.
Thanks,
Beds4U Team
Had to buy a headboard...
Had to buy a headboard due to a fire, salesman was good, informed me that it would be about a month wait as the june container had already arrive which was fine as I was purchasing well before I needed. I didnt pay for delivery as I was going to pickup. When it did arrive I didnt have the free time to go pick it up as it was a 4 hour round trip so I asked if it could be delivered and again wasn't a problem, so I paid the extra $149 on the 14th of July. Delivery was 24th-25th July at the earliest but I was working and it was still somewhat of a building site so this then became 6/7 august which then became 13th of august, which was one month after I paid a fairly hefty 149 for delivery..13th of august was almost over and no delivery, so I messaged the salesman. 2 hours later I get a message saying that he thought he'd left me a message but It was someone else (even though our communication was messaging not voice) , and that the truck was having a problem and had to go back. Ok it happens, this was a Thursday and he was getting back to me the next day with the new date and timings. Friday.. nothing, Saturday.. nothing. I messaged monday the 17th, No real excuse as to why he didnt let me know except he was working at other stores.. OK cool, and this prevented you from letting me know how exactly??? Anyway turns out new delivery is now the 24th.. seriously? You had an issue.. it happens but you know what, good customer service says you get it there ASAP, like the next week. Not a week and a half later especially when each customer has paid $149 for delivery, oh but he was given authorization to give me 2 very thin pillows. So over all a pretty average experience, unless you want something you cant get elsewhere, I'd recommend going elsewhere. Purchased 9th of June, received 11 weeks later. Communication poor (I shouldn't have to chase it), delivery poor (I shouldn't have to wait 6 weeks when ive paid $149). The delivery guys were great though!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi Brian,
Thank you for taking the time to share your feedback with us. We appreciate your patience throughout the process and understand how important it is to have clear updates when waiting for a delivery.
We’ll be reviewing your feedback with our team, particularly around delivery timeframes and communication, to identify where we can make the process more efficient and keep customers better informed moving forward.
It’s great to hear that, once the delivery took place, our delivery team provided a positive experience. We’ll be sure to share that feedback with them as well.
Thank you again for bringing this to our attention. We value your feedback and will use it to help us continue improving the overall customer experience.
Thanks,
Beds4U Team
I was extremely disappointed
I was extremely disappointed with our experience with Beds 4 U today. We ordered 2 new mattresses at the local home show to fit our adjustabed. After being assured that the mattresses would fit, they arrived today (late delivery) . They are too wide and now we are told they don’t make them smaller and we won’t get all our money back! The salesman fully understood our requirements and we feel they haven’t delivered so we should get a full refund. Very poor all round. Up date, we have finally managed to get all our money back after some negotiation
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Beds4U New Zealand
Hi Frank,
Thank you for your feedback.
It appears there may have been some miscommunication around the specific sizing requirements discussed at the Home Show, which we understand led to a different outcome than you were expecting. On the positive side, we’re pleased to know that, after further discussion, the matter was ultimately resolved with a full refund.
We’ll be reviewing and looking at ways to further improve communication around mattress sizing and compatibility.
Thank you again for your patience while this was being worked through and for giving us the opportunity to resolve the matter.
Regards,
Beds4U Team
Not the best experience...
Not an up front experience. Attracted by the sale pitch on the interwebb. Up to 60% off, free delivery, etc... Ah Not the mattress and protector I chose, Had to come from Auckland by sea, 3-4 weeks to Christchurch. The free delivery (which should of read SHIPPING) only applies if you spend over $1000. Started badgering me for feedback starting a week before I even got the purchase. Then the exciting day comes, a Friday, I strip the bed down to the bass, the mattress comes looks good, they take the old mattress away for $60. Yay, I'll go and unpack my new mattress, uh-oh, no protector that was $111 extra. The reply I got by e-mail was... Pick it up on Monday from the Christchurch shop on the other side of town... So now I'm left feeling really unsatisfied...
11 lipca 2026
Odpowiedź od Beds4U New Zealand
Hi there,
We’re really sorry to hear about your experience and, most importantly, for the frustration and inconvenience caused.
We completely understand why you’d feel disappointed, it is certainly not the experience we want for our customers. We also apologise for the timing of the feedback requests.
We genuinely appreciate you taking the time to share this feedback with us. We will be reviewing the process with our team and working on improving our communication, delivery process, and overall customer experience to ensure situations like this are handled better in the future.
Once again, we’re very sorry for the experience and appreciate your patience and honest feedback.
Thanks
Beds4U Team
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