Hi Derek,
Thank you for providing the information we requested via Trustpilot. I’ve found your booking in our system for the 07/10/2024. I’m sorry to hear you weren’t satisfied with the repair.
It looks like the vehicle was brought in to address two issues: the malfunctioning camera and a problem with the o/s/f lights blowing out.
From the technician’s notes, it appears they identified that the bulb was blowing due to a loose connector behind the bulb holder. They tightened it, reassembled the headlight, and tested it, confirming everything was working properly. The notes also indicate the following work was carried out:
Check O/S/F lights, headlight is ok and working.
O/S/F indicator is working, check connections in bulbholder, all ok.
Open headlight and check all connections.
Find loose connector in plug after the bulbholder.
Tighten connector and test, all ok.
Rebuild/reassemble headlight, all connections clean and free from corrosion.
All ok at time of test.
At your requested the technician also fitted a N/S headlight you supplied details are as followed -
Swap N/S headlight with new one supplied
Remove front grill and infill for access.
Remove complete headlight.
Remove all bulbs.
Fit bulbs into new headlight.
Fit/mount new headlight on to vehicle.
Refit grill and infill.
Test headlight, all working.
All ok at time of test.
Regarding the camera, the technician's notes contain the following details:
Check camera operation, not working.
Check the camera, camera is ok
Remove inside accessible panelling to try and access wiring and connections from camera, all connections are ok.
All visible wiring is ok.
Check mirror monitor power supply and earth, all ok.
Switch on display manually by button. Monitor and camera both working.
Check signal for reverse gear, signal is missing.
Check wiring loom (camera and monitor) from front to rear of vehicle, wire is ok.
Connection/connector is behind all the panels in rear, not easily accessed.
Call customer about opening rear door but find doors have been shut permanently. Doors have been modified not to open.
Customer asked if we could leave the monitor just switched on as that option is working.
We also found that the reversing sensors were not working. Since both the reverse signal for the camera and the sensors are not functioning, it suggests an issue in this area. The technician would need access to the rear panel, but this is not possible due to the rear doors being sealed shut and impeding access.
The camera in question was installed by us in November 2023 to replace your previous one, which had severe water ingress and corrosion inside the lens, causing it to stop working. During the same visit, you also reported issues with the o/s main beam. The technician found corroded terminals in the bulb holder, so they disassembled it, cleaned the corroded contacts, reassembled the bulb holder, and tested it, confirming everything was working properly.
I hope this provides more clarity regarding the work that was carried out. If you have any further questions or need additional information, please don’t hesitate to reach out.
Best regards,
BAE
