It was not clear when I set up my ISA that no confirmation of my account number would be sent and so I was unable to access my account. The telephone agent understory needs and clearly and efficiently... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... Zobacz więcej
Reakcja na opinię
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Zobacz więcej
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Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Napisane przez firmę
Dane kontaktowe
Zjednoczone Królestwo
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Doskonała
891 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful and Patient service
Ramsiya was very helpful and patient helping me to navigate access to the website and my account, despite having a very bad line.
8 września 2026
Opinia niezależna
Helpful advice re personal online ISA account
Your online portal is not very user-friendly and your customer care adviser, Ramsiya, was extremely helpful in talking me through various methods of viewing different aspects of my on line account.
8 września 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Help with account access
It was not clear when I set up my ISA that no confirmation of my account number would be sent and so I was unable to access my account. The telephone agent understory needs and clearly and efficiently helped me find the information that I needed.
7 września 2026
Opinia niezależna
Odpowiedź od EQi
We appreciate you sharing your experience. We understand that not receiving immediate confirmation of your account number caused some initial difficulty in accessing your ISA. We are pleased to hear that our telephone agent was able to efficiently assist you in finding the information you needed. We are always working to improve our processes.
opening a new account
Ramsiya was ever so patient and helpful, even when things repeatedly went wrong on line, and her perseverance and pleasant manner got us there in the end.
4 września 2026
Odpowiedź od EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and perseverance provided, which led to a successful resolution.
Absolutely rubbish service…
Absolutely rubbish service…
On hold on the phone for over 10 minutes and no closer to doing a trade.
4 września 2026
Opinia niezależna
Odpowiedź od EQi
We sincerely regret the extended wait time you experienced. We are actively working to improve our phone service to ensure quicker assistance for all our customers.
Problems with logging into my Account.
Ramsiya was very patient with me as I had problems logging into my account. Eventually all was resolved. Many thanks.
4 września 2026
Odpowiedź od EQi
We're so glad to hear that our team was patient and helpful in resolving your account login difficulties. Thank you for sharing your positive feedback.
THE CUSTOMER REPRESENTATIVE WAS HELPFUL…
THE CUSTOMER REPRESENTATIVE WAS HELPFUL AND UNDERSTANDING.
HOWEVER IT WOULD HELPFUL IF SHE TALKED SLOWER.
2 września 2026
Odpowiedź od EQi
We appreciate your feedback and are glad our representative was helpful. We will certainly consider your suggestion about speaking slower to improve our service.
Priyanka who took my call was very…
Priyanka who took my call was very professional and helpful 5 star ⭐️ service!!
2 września 2026
Odpowiedź od EQi
We're so glad to hear that our team member provided such professional and helpful service. Thank you for sharing your positive experience!
Great Service
The representative was so patient with me when I was struggling to understand the online portal. Thank you. Lovely lady. Great service.
28 sierpnia 2026
Odpowiedź od EQi
We're happy to hear that you received great service! We appreciate you recognizing the patience and assistance provided, especially when you were struggling with the online portal.
Scripting sorted it out with no problem…
Scripting sorted it out with no problem cheers
26 sierpnia 2026
Odpowiedź od EQi
We're so glad to hear that our scripting solution was able to resolve your issue without any problems. Thank you for your kind feedback!
I needed help setting up and using the…EQi app
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we do not use the application often (or ever before) people need assistance in good plain language. Overall a great experience (and I came away with money in the bank) thank you.
24 sierpnia 2026
Odpowiedź od EQi
We are delighted to hear about your positive experience with our share dealing app and the excellent support you received. It's wonderful to know that our team was patient and provided clear, helpful assistance, especially for those new to the application. We appreciate you sharing your feedback.
Great service today
Great service today, thank you.
I always find EQI's website horribly clunky and difficult to use but Ramsiya was really helpful, friendly and professional today. Thank you Ramsiya for making the process much easier.
21 sierpnia 2026
Odpowiedź od EQi
We are so glad to hear that our team member provided you with such helpful and professional service today. We appreciate your feedback regarding our website and are always working to improve the user experience.
Had a query on my ISA account
Had a query on my ISA account
Your agent Manish promised to call me back which he did.
Explained the process of transferring from one account to another very helpful chap
21 sierpnia 2026
Odpowiedź od EQi
We're so glad to hear our colleague provided such helpful assistance with your ISA account transfer. We appreciate you sharing your positive experience!
Amazing service
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to do or couldnt help me.
It turned my day around.
She is a world class superstar!
19 sierpnia 2026
Odpowiedź od EQi
We are so pleased to hear that our colleague was able to resolve your access issue efficiently and turn your day around. We appreciate you sharing your positive experience with us!
The gentleman that I spoke to was very…
The gentleman that I spoke to was very helpful, explained everything thoroughly and sent me the forms that I needed.
His accent was quite difficult for me to understand, but we were both very patient and we got there in the end!
20 sierpnia 2026
Odpowiedź od EQi
We are delighted to hear that our team member was able to provide you with thorough assistance and the necessary forms. We appreciate your patience and understanding, and we're glad you ultimately received the help you needed.
Extremely helpful call after I had to…
Extremely helpful call after I had to write to Eqi having not been able to access my account for many years. The gentleman who helped was very nice and it was a quick and easy conversation to get me back online to view my account.
20 sierpnia 2026
Odpowiedź od EQi
We're so pleased to hear that our team was able to help you regain access to your account quickly and easily. We appreciate you sharing your positive experience!
Manish was extremely helpful and…
Manish was extremely helpful and knowledgeable. He went out of his way to be polite and solve my problem.
19 sierpnia 2026
Odpowiedź od EQi
We appreciate you sharing your feedback. We're happy to hear that our team member was helpful and knowledgeable, and went out of their way to resolve your problem.
I called and spoke with Ramsiya and she…
I called and spoke with Ramsiya and she was extremely patient and helpful in dealing with our requests. Thank you Ramsiya.
12 sierpnia 2026
Odpowiedź od EQi
We are so glad to hear that our team member provided such patient and helpful assistance with your requests. We truly appreciate your kind words.
Always happy and keen to help.
18 sierpnia 2026
Odpowiedź od EQi
We are so pleased to hear that you found us to be helpful and enthusiastic. Your positive feedback is truly appreciated. Thank you!
Customer services support
I had an issue and called customer services. Kevin Thomas understood my problem and resolved it efficiently.
18 sierpnia 2026
Odpowiedź od EQi
We're so glad to hear our team provided efficient assistance and resolved your issue. We appreciate your kind words!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.