The customer service staffs are very good, professional and knowledgeable with product. I have some problem after the fence paint, I contacted Ronseal and was given much technical help and guidance to... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought 4 cans of decking stain. Prepared my decking. Applied 2 coats of the stain. Now after a few months it's come away from the decking and is going back to the way it was before application. It's... Zobacz więcej
Reakcja na opinię
Bought the Concentrate ONE COAT Fence Life "protector liquid" .... AWFUL soooooo watery it needs three coats, or less than half the water added...a truly terrible product that I'd not use if given for... Zobacz więcej
Reakcja na opinię
First time I called customer care was because, I received the 2 tins of black fence paint, out of their tin (plastic tins) they had tape the top of the tins and expected it to hold, the plastic bag... Zobacz więcej
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Informacje dotyczące firmy
O Ronseal
Napisane przez firmę
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Dane kontaktowe
Thorncliffe Park, Chapeltown, Sheffield, Zjednoczone Królestwo
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
2,4
Słaba
858 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had a question regarding Ronseal floor…
Had a question regarding Ronseal floor paint. Alex at Ronseal Customer Service was extremely helpful and suggested an alternative, as the original colour is no longer manufactured.
10 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Paul,
Thank you for taking the time to leave us a review.
We're delighted to hear that our Customer Service team was able to answer your questions and help you find a suitable alternative when your original floor paint colour was no longer available.
Providing helpful advice and practical solutions is something we take great pride in, so it's wonderful to know you had a positive experience. We truly appreciate your feedback and thank you for choosing Ronseal.
My problem was sorted within minutes…
My problem was sorted within minutes and a free replacement was offered - a pleasure dealing with you - it really does do what it says on the can
Thank you
9 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Peter,
Thank you for your fantastic review!
We're delighted to hear that your issue was resolved so quickly and that our team was able to provide a replacement. It's especially rewarding to know that you found the process a pleasure and that the product performed exactly as expected.
We really appreciate you taking the time to share your experience and your kind feedback. Thanks for choosing Ronseal, and we hope to help you again with future projects.
The staff at Ronseal answered my…
The staff at Ronseal answered my questions promptly and gave me good advice, which was very helpful. I have used Ronseal using a brush for many years and wanted advice on spraying the product I use.
9 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Martin,
Thank you for taking the time to leave a review.
We're delighted to hear that our team was able to answer your questions promptly and provide helpful advice on spraying the product. It's especially great to know that you've been using Ronseal products successfully for many years and that you reached out to us for guidance on a new application method.
We always strive to offer practical, product-specific advice to help our customers achieve the best possible results, so it's wonderful to hear that you found the support useful.
Thank you for your continued trust in Ronseal, and we wish you every success with your project.
Ronseal one coat fence paint
Ronseal one coat fence paint
This has to be the best fence paint I have ever used, I have used various ones over the years, but this one is the best. There seems to be more oil (than others)in the product and goes on brilliantly and looks the part, will definitely buy again:)
8 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi John,
Thank you for your fantastic review!
We're delighted to hear that you rate Ronseal One Coat Fence Paint so highly and that it has outperformed other fence paints you've used over the years. It's great to know you found it easy to apply and were pleased with the overall finish and appearance.
Your feedback means a lot to us, and we're especially pleased to hear that you'll be choosing the product again for future projects.
Thank you for sharing your experience and for choosing Ronseal.
I had a problem with a tin of your…
I had a problem with a tin of your paint. After discussing this with your adviser I was offered a full refund on the cost of the paint which I consider very reasonable.
8 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Katrina,
Thank you for your review
We're sorry to hear you experienced an issue with one of our paint products, but we're pleased that our Customer Services team was able to discuss the matter with you and provide a resolution that you felt was fair. Customer satisfaction is very important to us, and we're glad we could offer a full refund in this instance.
Thank you for your understanding and for giving us the opportunity to put things right.
Problem with Fence Paint - Ronseal Plus
The customer service staffs are very good, professional and knowledgeable with product. I have some problem after the fence paint, I contacted Ronseal and was given much technical help and guidance to prevent future problems. The problem has been dealt with in timely manner. I will continue use Ronseal product for my DIY projects.
7 lipca 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Tony,
Thank you for taking the time to share your experience. We're delighted to hear that our Customer Service team was able to provide professional, knowledgeable support and helpful technical guidance to resolve the issue with your fence paint.
At Ronseal, we pride ourselves on delivering expert advice and finding solutions as quickly as possible, so it's great to know the matter was handled in a timely manner and helped prevent future problems.
We truly appreciate your continued trust in Ronseal products and look forward to supporting you with many more DIY projects in the future.
I needed Ronseal's help on what product…
I needed Ronseal's help on what product I needed for a project I was working on. The response and advice I received was first class.
28 lipca 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Fred,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received first-class advice from our team and that we were able to help you identify the right product for your project. Providing clear, helpful guidance is something we take great pride in, so it's fantastic to know that your experience reflected this.
Thank you for choosing Ronseal, and we wish you every success with your project.
They use foreign customer services who…
They use foreign customer services who do not care about the problem they just go through the motions.
3 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our Customer Services team did not meet your expectations.
We strive to provide a helpful and professional service to all customers, and we're disappointed to learn that you felt your concerns were not fully understood or addressed. Feedback such as yours is important as it helps us identify areas where we can improve.
Bought 4 cans of decking stain
Bought 4 cans of decking stain. Prepared my decking. Applied 2 coats of the stain. Now after a few months it's come away from the decking and is going back to the way it was before application. It's taken me a few days with preparation, not to mention the costs. A complete waste of time and money. Did nothing like it said on the tin, rain washes it off and it's supposed to protect decking from the elements. I bought Ronseal as its supposed to be superior, Rubbish. I'm a very experienced painter and Did all the preparation work.
Update.
Ronseal got back to me, they blamed moisture in the wood for the failure. It's laughable I did all the preparations and we've had the driest summer ever, they're just 'clutching at straws' when there watery product failed.
2 września 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Tony,
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the decking stain and appreciate how frustrating it must be, especially after the time, effort and expense involved in preparing the decking and applying two coats.
Decking performance can be influenced by a number of factors, including the condition of the timber, any previous coatings or treatments present, moisture levels within the wood, weather exposure, and application conditions. However, we understand from your review that you are experienced in this type of work and believe the product has not performed as expected.
We would welcome the opportunity to investigate this further with you and better understand what may have caused the coating to deteriorate after only a few months. Our Customer Services Team will be reaching out to request your details and try and make this right.
Odpowiedź od Ronseal
Hi Rudi,
Thank you for leaving this amazing review. It has made our day reading this!
Bianca was very helpful and made my…
Bianca was very helpful and made my enquiry smooth thank you
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Kenneth,
Thank you for taking the time to share your feedback. We're delighted to hear that we was able to assist you and make your enquiry process smooth and straightforward. We will be sure to pass on your kind comments. Thank you for choosing us, and please don't hesitate to get in touch if we can help again in the future
Using exterior paint indoors
I had asked about using an exterior product on a job inside my house. Response I received was speedy, informative and answered exactly the questions I had asked.
Excellent company and products.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Bob,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to provide a speedy and informative response that answered all of your questions regarding using an exterior product indoors.
It's great to know you found the advice helpful and that you have such confidence in both our products and service. Thank you for choosing Ronseal and for taking the time to share your experience.
Second time I called customer care was…
First time I called customer care was because, I received the 2 tins of black fence paint, out of their tin (plastic tins) they had tape the top of the tins and expected it to hold, the plastic bag around them helped if only to stop me opening them fully. Secondly , I started using the Fence Life Brush but the handle keeps coming off. On both occasions I contacted the customer service and was met with a not fit for purpose solutions, like ask your friends and neighbours to help. They just want photos but will not give a phone number to send them to, a photo is not always necessarily and in any case they refused to allow me to speak to the supervisor. Ronseal is NO longer a good name.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Mrs Guest,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with both the product packaging and the support you received did not meet your expectations.
We understand how frustrating it can be when a product arrives in an unsatisfactory condition or doesn't perform as expected. We also appreciate your comments regarding the customer service process and communication, as we know how important it is to feel listened to and supported when raising a concern.
We'd like the opportunity to review this further. Our Customer Services Manager will be reaching out shortly to request your details to try and make this right.
Ronseal one coat concentrate
Unable to get the paint without ordering, I tried the 1 coat concentration pouch. The paint itself is NEVER 1 coat, and it certainly doesn't do exactly what it says in the tin, however, this takes their dishonest marketing to another level. More expensive than the regular paint, the dilution is too much at 4x water. I tried at 3x and even that was too much, being too watery to brush without spillage. With the concentrate I needed 3 coats to reach the same level as one coat of the original, but still needed extra for an effective colour.
My advice: avoid at all costs. Their clearly playing on peoples environmental sensibilities. The only honest line was that the colour changed, going on green but drying transparent!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi John,
Thank you for taking the time to share your experience. We're sorry to hear that the product did not meet your expectations and that you were disappointed with the coverage and application of Ronseal One Coat Concentrate.
We understand how frustrating it can be when a decorating project requires more coats than anticipated, particularly when convenience and coverage are key reasons for choosing a product. We appreciate your detailed feedback regarding the dilution ratio and the results you achieved, as this is valuable information for our team.
We would welcome the opportunity to discuss your experience further and review the application details to better understand the outcome you encountered. Our Customer Services Team will be reaching out shortly to request your details and try and make things right.
Although not the answer that I was…
Although not the answer that I was looking for, the response to my enquiry was the following working day, Monday morning, after my email over the weekend. Unfortunately the product I was enquiring about has been discontinued and they suggested an alternative, giving advice on checking using a small test area.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Colin,
Thank you for taking the time to leave a review. While we're sorry that we weren't able to provide the exact answer you were hoping for, we're pleased to hear that our team responded promptly to your enquiry and offered an alternative solution after learning that the product had been discontinued.
We appreciate your understanding and hope the advice provided, including testing the alternative product on a small area first, proves helpful for your project. If you need any further assistance, please don't hesitate to get in touch.
Complete waste of money
Absolutely shocking product complete waste of money does not cover at all rubbish
Update they tried to remove my review and have not been in touch!!
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the product and that it did not perform as expected.
We understand how frustrating it can be to invest both time and money into a project and not achieve the results you were hoping for. We'd like the opportunity to look into this further and better understand the circumstances of your application.
Our Customer Services Team will be reaching out shortly to request your details and try and make things rights.
Unbelievable !
The customer service adviser I received advice from knows nothing about the product they manufacture !
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi,
Thank you for your feedback.
We're sorry to hear that you were disappointed with the advice you received from our Customer Services team. We understand how frustrating it can be when you're looking for product-specific support and feel that your concerns haven't been fully addressed.
We strive to provide accurate and helpful guidance at all times, so we're disappointed to learn that we fell short of your expectations.
Our Customer Services Manager will be reaching out shortly to request your details and try and make things right.
Terrible don’t waste your money
Terrible don’t waste your money, recently bought a 5l diamond hard garage floor paint from b&q prepped and sealed as you would then left my garage floor to dry for nearly a week it’s been very warm so was ideal, I hoovered and then painted with two even coats I left it 12 hours per coat and left to dry and the next day it looked patchy in places but a week later I parked my car in the garage not driven so not hot tyres and the day after the paint lifted under the tyres, chips very easy too and now unsure on how to rectify this problem I’m now left with, thanks but no thanks Ronseal it definitely doesn’t do what it says on the tin!! (Update) I’ve Had a reply below saying they’ll send me an email to put the problem right and I’ve had nothing at all! Waste of time
1 lipca 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Phillip,
Thank you for taking the time to share your experience.
We're sorry to hear that the Diamond Hard Garage Floor Paint has not performed as expected, particularly after the effort you put into preparing the surface and following the application guidance.
We understand how frustrating it must be to find that the coating has lifted and chipped after such a short period. This is certainly not the result we would expect. We'd like the opportunity to look into this further and help find a resolution.
Our Customer Services Team will be reaching our shortly to request your details and try and make things right.
Excellent customer care.
Very helpful and rapid response when a tin seam was faulty and leaked
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Douglas,
Thank you for taking the time to share your experience.
We're delighted to hear that you received a helpful and prompt response from our team when the faulty tin seam caused a leak. While we're sorry for the inconvenience caused, it's great to know that we were able to resolve the issue quickly and provide the level of service you expected.
Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team.
DON'T buy the Fence protector Concentrate
Bought the Concentrate ONE COAT Fence Life "protector liquid" .... AWFUL soooooo watery it needs three coats, or less than half the water added...a truly terrible product that I'd not use if given for free ! Ronseal since got in contact a few times and though the product was not anywhere near as good as the "usual coating" their customer care was faultless. So Ive updated to a 4 star review (just ensure you buy the fully prepared item without adding water)
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Ronseal
Hi Drew,
Copilot said:
Hi,
Thank you for your feedback. We're sorry to hear the One Coat Fence Life Concentrate didn't deliver the coverage you expected. We appreciate your comments regarding the consistency and number of coats required, and we'll ensure this feedback is shared with our product team.
Our Customer Services Team will be reaching out shortly to request your details. To try and make things right.
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