Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’ve been shopping with Hit for a number of years now, and I’ve never had any serious issues. Orders are always straightforward, the pre-order system is simple and reliable, and they now offer a gen... Zobacz więcej

Oceniono na 5 z 5

Hit is amazing to order through very easy to find ps4 and ps5 games. Fantastic service from Kevin and answers all Email enquiries quickly. I would definitely recommend them to anyone as much better an... Zobacz więcej

Oceniono na 1 z 5

False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'. Edit -... Zobacz więcej

Oceniono na 5 z 5

Pre-ordered the standard edition of Lego Batman: Legacy of the Dark Knight and was contacted on the day of release to say there'll be a delay due to delivery issues. The e-mail was followed up with... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z grami komputerowymi

Napisane przez firmę

Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(5234)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommend HIT

Hit is amazing to order through very easy to find ps4 and ps5 games. Fantastic service from Kevin and answers all Email enquiries quickly. I would definitely recommend them to anyone as much better and cheaper than the bigger companies out there a pleasure to deal with

8 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

I’ve been shopping with Hit for a…

I’ve been shopping with Hit for a number of years now, and I’ve never had any serious issues. Orders are always straightforward, the pre-order system is simple and reliable, and they now offer a genuinely good rewards scheme too.

Their customer service is polite, open and honest. If a delay happens or something (rarely) goes wrong, they don’t fob you off with generic customer service responses—they’re upfront about the situation, which is something I really appreciate.

7 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Recommend

Pre-ordered the standard edition of Lego Batman: Legacy of the Dark Knight and was contacted on the day of release to say there'll be a delay due to delivery issues. The e-mail was followed up with saying they received the wrong stock, and they would send out the deluxe edition for no extra cost and free next-day delivery.

While I got the game a day late, I paid the lowest price online and got the deluxe edition the next day. Definitely happy overall

12 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Great website and perfect service

Having never used this website before I was a bit weary about the service provided. Ordering my item was simply and straightforward. My query email was responded to promptly and all questions were answered politely and with a professional courtesy that inspired confidence in the company. Item was dispatched quickly and arrived the next day. Very happy with my purchase and the service received from the staff. Would recommend purchasing from this company.

20 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Always an excellent experience

Always an excellent experience. Very friendly and go the extra mile to try to help .Very competitive prices but for me the personal touch makes them stand out from big businesses like Amazon. I buy a lot of games from them and unlike some of their competitors don't charge you for pre orders until they are ready to be dispatched. They deserve your time and your support and I can't recommend them enough

9 maja 2026
Opinia niezależna
Oceniono na 1 z 5

I bought a game in good faith!

I bought a game in good faith and I thought it was a respectable company... after receiving a faulty product, they refused my return request, so I would avoid them in future... take your money with no problem! buyers beware!!

5 maja 2026
Opinia niezależna
Logo Hit

Odpowiedź od Hit

We’re sorry to hear that you’ve been disappointed with your experience. Please contact our customer service team directly so we can review the issue and assist you further with your order and return request.

We take customer feedback seriously and would appreciate the opportunity to look into this for you.

Oceniono na 3 z 5

Good company/prices but slow delivery

Good company with good prices as long as you can wait for your item. They really need to improve delivery times. I’ve tried to support them for a while now by preordering from them but I consistently never get the game on release day. Usually not even the day after. It’s always a couple of days after release day. Takes of Berseria released yesterday (a Friday), Royal Mail will deliver on Monday/Tuesday. Not good enough if I’m honest. Even things in stock seem to take 2-3 days longer than everywhere else. A good company that I will continue to use but having second thoughts about pre ordering with going forward.

28 lutego 2026
Opinia niezależna
Logo Hit

Odpowiedź od Hit

Thank you so much for your continued support and for taking the time to leave such honest feedback. We really do appreciate it.

We’re a small independent company and we rely on Royal Mail to deliver our orders. It’s always frustrating for us as well when an item doesn’t arrive as quickly as we’d like, especially with pre-orders where we know customers are excited to play on release day.

At checkout, we offer a few different postage options. To help keep our prices as competitive as possible, our standard or free delivery option is Royal Mail 48, which is an untracked service that typically takes 2 working days. For pre-orders dispatched the day before release, we upgrade them to Royal Mail 24. While this works well for the vast majority of orders, it unfortunately does not always guarantee delivery on release day.

For customers who would prefer a tracked service, there are tracked postage options available at checkout. We would always recommend selecting one of those if release-day delivery is important.

We truly value your support and completely understand your concerns about pre-order timing. Your feedback is important to us and we are always looking at ways to improve where we can. If there is ever anything we can do to help with a specific order, please do not hesitate to get in touch directly.

Thanks again for supporting an independent retailer. It really does mean a lot to us.

Oceniono na 5 z 5

Incredible service

They are incredible. Usually I am not writing any reviews. They don't even force you to do it, but I am more than happy to buy on their website. Ordered Saturday night time. Delivered today (Monday) before at midday. The prices are lower even more than Amazon or other websites.
I would buy more thing from you guys !

22 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Had an issue with Royal Mail delaying my game (not Hit's fault) Kevin sorted it all out and sent out a replacement game so had it in good time for Christmas. That is the kind of service you like and hope for with other companies taking ages to reply to you never mind sorting out the issue so quickly. Thanks again!

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Customer support are a credit to HIt

I placed an order with Hit late last month and unfortunately due to postal issues the item seemed to disappear in the postal system. I informed Hit and the customer support was very good, Kevin was very helpful and kindly arranged for the ordered item to be sent with a more guaranteed postal delivery service. I do appreciate such support as the item is a xmas gift so it did get to me in excellent condition in the end.

15 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

One of the best sites for games

I ordered 4 games and whilst waiting for delivery I had some queries due to an issue and the customer service was great. Quick replies, honest responses and very helpful.

Some of the best prices online too so I would 100% recommend them.

6 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Yakuza order cancelled

Like many others I had placed an order for the Yakuza 20th anniversary ps5 edition when annoucedexpecting it'll be fine as many people have said the site is reliable for pre-orders. Turns out it got cancelled because they most likely took too many orders and waited until 5 days before it get's released to say. Now I have to try and find another site that'll sell it for it to not ruin a family member's Christmas . DO NOT PRE ORDER!!!!

3 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Yakuza anniversary collection preorder

I ordered the yakuza anniversary collection for ps5 back in early October for release next week and recieved an email today cancelling the order just six days before release when no alternative is available. Can't recommend this company at all for preorders, terrible customer service. Now unable to get this collection elsewhere.

2 grudnia 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej