dodofy.com Recenzje 

Odpowiedź od dodofy.com

Zaktualizowano 12 maj 2025

Hej Charlotte,

Jeg er selvfølgelig ked af, at du føler, du har haft en dårlig oplevelse – men jeg bliver nødt til at præcisere for andre læsere, at sagen forholder sig anderledes, end anmeldelsen giver indtryk af.

Du bestilte lørdag den 8. februar, og vi sendte dit designudkast allerede mandag den 10. februar. Herefter fulgte vi op flere gange i de følgende måneder – uden at modtage svar. Først den 5. maj hørte vi fra dig, hvor du svarede via ordrebekræftelsen og gav udtryk for utilfredshed. Vi reagerede straks og gensendte udkastet – uden reaktion fra din side.

Sagen har altså stået stille, fordi vi har afventet din godkendelse og tilbagemelding – ikke fordi vi har undladt at reagere eller ydet hverken langsom eller dårlig service. Derfor mener jeg, det er vigtigt at gøre opmærksom på, at anmeldelsen ikke giver et retvisende billede af forløbet.

Vi lægger stor vægt på både service og gennemsigtighed, og vi vil meget gerne færdiggøre din ordre. Du er altid velkommen til at kontakte os direkte, så vi kan komme videre.

De bedste hilsner,
Frederik

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Hi Charlotte,

I’m genuinely sorry to hear that you feel you’ve had a poor experience – but I do want to clarify for other readers that the situation is not quite as described in your review.

You placed your order on Saturday, February 8, and we sent your design draft already on Monday, February 10. We followed up several times over the following months – but did not receive a response. On May 5, we finally heard from you via the order confirmation, where you expressed dissatisfaction. We responded immediately and resent the draft – but haven’t received a reply since.

The order has been on hold because we’ve been waiting for your approval – not because we failed to respond or provided poor service. That’s why I believe it’s important to point out that your review doesn’t reflect the actual course of events.

We care deeply about both service and transparency, and we’d still be happy to complete your order. You’re always welcome to contact us directly so we can move forward.

Best regards,
Frederik

Odpowiedź od dodofy.com

21 cze 2024

Thank you, Susan, and have a lovely weekend. 🙏

Odpowiedź od dodofy.com

18 cze 2024

Thank you, Rachel 🙏

Odpowiedź od dodofy.com

29 maj 2024

Thank you, Yuliia 🙏

Odpowiedź od dodofy.com

30 lis 2023

Dear Tatiana Horák,

On November 27th, you reached out to us via Facebook and Instagram Messenger. We appreciate the communication, even though the tone wasn't very polite, and there were some unpleasant accusations.

After closely examining your case, we have confirmed that you did indeed send us an email on October 25th, November 11th, and November 22nd. Unfortunately, we discovered that your emails ended up in our Google spam folder. Google has flagged your email address as spam. We sincerely apologize for any inconvenience this may have caused and fully understand your frustration when you were unaware of this.

On November 28th, you were offered a full refund, which you declined. Instead, you wanted our labels. Now, you believe that we are holding your labels hostage and that you cannot get them unless you remove all your comments and reviews. However, this was, of course, not the case. You were, therefore, offered a full refund and a resend of your labels with no strings attached to prove you wrong. We haven't heard from you since.

THE CASE IN SHORT:
On October 7th, you ordered 50 custom labels, 10mm. It was not on October 9th. However, on October 11th, your order was dispatched, and a dispatch confirmation was sent to your email the day after, on October 12th. I'm sorry to hear that you claim you haven't received the dispatch confirmation email. On October 16th, DHL/Ceska Posta attempted to deliver your order, but unfortunately, they were unsuccessful. Ceska Posta has sent you a message stating that the shipment is available for collection. I understand that you are claiming that you haven't received it either. On November 16th, your order was returned to us from the Czech Republic, and we received it on November 22nd and awaiting handling from our side. On November 28th, a full refund was issued, and on November 30th, your labels were reshipped to you.

We sincerely regret and take full responsibility for not seeing your emails, as Google's spam filter unintentionally intercepted them. Such incidents are regrettable, and we sincerely apologize for any inconvenience caused. We are reachable 24/7 via email, online chat, Facebook, and Instagram Messenger.

We are dedicated to maintaining ethical business practices and ensuring fairness in all of our dealings. Mistakes happen, and we take full responsibility when they do. However, we don't want to be pressured by negative comments on various social media and review sites.

Your friends at dodofy.com

Odpowiedź od dodofy.com

Zaktualizowano 30 lis 2023

Kære Mette Lynge

Jeg har undersøgt din sag og kan bekræfte, at i dit tilfælde er leverings- og svartiden overholdt.

Vores produktions- og leveringstid er ca. 14 arbejdsdage, dersom vi har lukket i weekender og helligdage, som fx. påsken.

Den samlede leveringstid fremgår af vores hjemmeside og vores alm. betingelser.

Din bestilling er afsendt efter 9 arbejdsdage og leveringen til Danmark kan forventes indenfor 2-4 arbejdsdage.

Online kan du se din ordre- og produktionsstatus. Du modtager en leveringsbekræftelse via email et par dage efter ordren er afsendt. Det gør vi for at være sikker på, at sporingsnummeret er aktivt og sporbar ved DHL og Postnord.

Mht. vores kundeservice - du har sendt en e-mail til vores kundeservice den 15.04.2022 kl. 09:05 og den er blevet besvaret samme dag kl. 10:52. Her blev du også oplyst om vores leveringstid.

Jeg kan derfor ikke give dig medhold i, at vores levering er "meget sløv" eller at du ikke kan få hjælp ved vores kundeservice.

Dodofy er tydeligvis ikke den rigtige leverandør til dine projekter og du ønskes al mulig held og lykke i fremtiden.

Your friends at dodofy.com