CarDelMar 

Ich hatte einen Leihwagen für 2 Wochen incl. Haftpflicht in San Francisco über Billiger-Mietwagen.de online für 322,- Euro gebucht. Auf der Webseite wird auf das Mitbringen entsprechender Papiere (u.a. Führerschein hingewiesen, aber nicht deutscher Führerschein). Es wird auch nicht erwähnt, dass man das gesamte Geld verliert, wenn man nur den internationalen Führerschein vorlegt.
Sobald ich die Online-Buchung abschloss, bekam ich eine Bestätigung von Billiger.Mietwgen.de. Wenig später wurde bereits der volle Betrag von Car Del Mar abgebucht, an die die Buchung weitergeleitet wurde. Dies verwunderte mich, da ich von denen noch nie gehört hatte. Deren Bestimmungen konnte ich ja vor Vertragsabschluss nicht einsehen. Es wird bei der Buchung über Billiger-Mietwagen.de nicht erwähnt, über welchen Vermittler der Wagen gebucht wird.
Die eigentliche Mietwagenfirma was Dollar in San Francisco am Flughafen. Als ich den Wagen mit meinem internationalen Führerschein in Empfang nehmen wollte (schliesslich befand ich mich ja im aussereuropäischem Ausland), verweigerte man mir dort den Wagen, denn man wollte meinen deutschen Führerschein sehen. Daher liess ich mir diesen umgehend aus Deutschland per Express zusenden, was mich weitere 52,-€ kostete. Als dieser 2 Tage später eintraf und ich meinen Leihwagen in Empfang nehmen wollte, war der Vertrag zwischenzeitlich (nach 24 Stunden bereits) gekündigt. Das hatte man mir vorher allerdings nicht gesagt. Nach einigen Beschwerdebriefen an Dollar hat man mir diese 52,-€ zwischenzeitlich aus Kulanz zurückerstattet. Ausserdem erfuhr ich von Dollar, dass diese von Car Del Mar kein Geld erhalten haben, da ich den Wagen ja nicht empfangen habe.
Meine Bitte auf Kostenrückerstattung an Car Del Mar wurden bislang alle mit dem Verweis auf deren Bestimmungen abgewiesen, die ich ja vor Vertragsabschluss nicht einmal zu Gesicht bekam. Es gibt keine Kostenrückerstattung bei Nichterfüllen der Vertragsbedingungen, heisst es. Es hat sich dann nach mehreren Beschwerdebriefen die Instanz Esclation gemeldet (Herr Pollex, escalations.ad.carrentals.com).
Für mich ist dies glatter Betrug und denke, dass man solche Geschäftspraktiken nicht zulassen kann. Ein Blick ins Internet zeigt unzählige Fälle von Betrug durch Car Del Mar und zahlreiche Verfahren laufen bereits gegen diese Firma. Daher kann ich nur sagen, Finger weg von Car Del Mar. Das Problem ist ja auch, dass ich ja gar nicht direkt bei denen gebucht habe. Somit kann man ja das Buchen bei Dritten nur dadurch vermeiden, indem man sich an die Leihfirma direkt wendet.

Terrible experience with the costumer service. I booked a family van, received a Mitsubishi Space Star and they keep arguing that „according to the documents“ there is no downgrade. You might think maybe she didn’t book a family van... but the documents prove exactly that. The answers I receive from CarDelMar are a repetition of “no downgrade” “no refund”.

Bleek dat er in all in geen vervangauto inzat dus moesten we in Italië terug verzekering nemen aan 19euro per dag, waardoor we dus voor bepaalde zaken dubbel betaald hebben. Neem dus nooit verzekering bij hen!! De maatschappij ginder heeft ons onterecht boete van 60 euro aangerekend, daar kunnen zij niets aandoen... maar interrent kan je niet rechtstreeks contacteren want dit moet via car del mar. Dus dure auto voor maar 12 dagen in italie te zijn

I have rented from Cardelmar a number of times in different locations and jurisdictions. They have been very reliable, and I never encountered any issue with them. Booking (and sometimes cancelling the booking) was always smooth. Sometimes the local office of the car trental company was slow etc. But this is about low prices, not about top service rental cars. If you want the latter, look elsewhere.

Une belle bande d'escrocs…. Refus de la carte bleue pour la caution (2460€ !!!) car le nom est celui de ma femme qui a conservé son nom de jeune fille après notre mariage. Il refuse de rembourser les 490€ de location initiale mais vous propose une assurance à 220€ avec une caution de 250€. Cherchez l'erreur !!! Une vraie bande d'escrocs !!!

We rented a car from OK rent a car with the third-party being CardelMar which offered the insurance. We had an accident in Spain 1+ weeks ago where we had to pay upfront all the charges because Cardelmar will not answer their phone.We can not contact this company true phone, at any day and time the answering machine is telling us that we reach them out of their business hours but not telling us which are their business hours if any, and to contact their website but again does not telling you what is their website that they want you to go on. On their website you can just rent not place a insurance claim. Horrible company.

i payed for a car , there i make a type mistake ( y ipv ij ) in my name they dit not gave the car. cardelmar hired a car by interrent in girona spain.
back in holland it was not possible tot get your money back for a car they did not want to deliver.
it s a shame

This company is a SCAM. I paid 400 euros for a car I never picked up due to their inadequacy!

1 Stern ist schon zu viel!!!
Richtige Touristen-Abzocke weil die mit unseriösen Autovermietung zusammen arbeiten. Unser bezahltes Geld war pfutsch bei car del mar... und wir haben noch nicht mal unser gebuchtes Auto bekommen. Durften uns für 160€ ein Taxi nehmen.

Most of the reviews are relating issues with the rental office, not with Cardelmar who are the agent. I used Cardelmar a lot and found them to be excellent, although they have now sadly closed their UK website. I had an accident in USA and once I'd made the initial report Cardelmar dealt with everything at no cost to me. A lot of the reviews are about getting extra charges at pick up or drop off, this is not Cardelmar this is the cheap hire company you chose when booking. It is important that you read the booking terms and conditions before choosing a rental company, also check their reviews. If you avoid Cardelmar and use a different agency you will still end up with the exact same cheap rental company who will rip you off again. I'm not aware of any Hire Company that doesn't secure an excess cover, either by credit card or cash, you should be aware of this and expect it, you can also take out cheap insurance to cover it.

I would never rent from this company again. It took over an hour of administration before I had the keys to the car and about half an hour waiting to hand back the keys at the end of the holiday.

Whilst waiting, I saw lots of unhappy customers complaining about different things. The main complaint is about the hard selling that you have to put up with at the counter whilst they complete the admin. They strongly advise you that you need further insurance and of the dire consequences of not having that extra insurance in various scenarios.

I won't hire from Europcar either as they appear to be associated with CarDelMar.

Nu een paar keer een auto gehuurd via CardelMar in VS, Italië en op het Portugese eiland Madeira. Eigenlijk omdat Cardelmar altijd de scherpste prijs levert (inclusief een all in verzekering die bij veel andere aanbieders later als optie gekozen moet worden). Altijd probleemloos kunnen huren in de nieuwste auto's. Zeer tevreden mee.

DO NOT RENT A CAR FROM THIS COMPANY
They are running a perfect internet scam!
They have an agent that takes an online booking for an all inclusive car hire. When you arrive they say it is all inclusive if you pay over 900 euros returnable bond or (if reluctant) take their all inclusive car insurance at over 200 euros. Plus a full tank of gasoline deposit 98 euros, returnable if you return the car full of fuel.

We were naturally reluctant to leave a 900euro deposit with a business operating from a van in the car park, so we paid the 200 extra euros (for our supposed all inclusive car hire).

We returned the car full of fuel to be told that the 98euros would be repaid to our credit card in a couple of weeks.

Now over 6 months later they still have not returned the fuel money.

DO NOT GET INVOLVED WITH THIS DISREPUTABLE COMPANY WHICH GIVES THE HIRE CAR INDUSTRY A VERY BAD NAME.

GOOGLE should stop allowing them to advertise on their platform!

Sehr schlechte Erfahrung. Der von Car del Mar vermittelte Vermieter war bei Vertragsabschluss nicht transparent und war sehr schlecht (1-Stern Bewertung von anderen Kunden, schloss 2 Stunden vor den anderen Vermietern am Flughafen...). Wir hatten extra einen Aufpreis fuer Lage auf dem Flughafengelaende bezahlt aber der Vermieter war schlecht gelegen, ab von allen anderen Vermietern. Telefonnummer auf dem Vertrag hat nicht funktioniert. Schlechter Kundenservice von Car del Mar. Nie wieder!

Grundsätzlich war alles ok, allerdings wurde die Mietkaution nach einer Woche noch nicht rückgebucht, wodurch meine Kreditkarte gesperrt ist !!!

I thought this was a decent company which is trustworthy and transparent.... Truly disappointed with our last rental : we rented 'full to empty' and had to pay 172 euro on arrival.

ALL THE POSITIVE REVIEWS MUST BE FAKE / PAID FOR...
I lost $1,500 due to this thief of a company. I had no option but to arrive the day after the booking was made for a 28 day booking due to the villa I rented being broken into.
The rental company gave the car to someone else and charged me for the ENTIRE 28 DAYS. So money, no car = daylight theft.
AVOID AT ALL COSTS.

Absolute Abzocke!!! Online Buchung, dann gibt es das Auto vor Ort doch nicht. Wir werden downgraden und sollen den gleichen Preis zahlen. Nicht nur das, sondern zusätzlich zu der Online gebuchten Vollkasko, nochmal eine Versicherung zum Preis des kompletten Autos zu zahlen. Sonst bekommen wir gar kein Auto.
LASST DIE FINGER VON DEM LADEN UND IHR HABT KEIN BÖSES ERWACHEN!!!

AVOID AT ALL COST! I have rented cars from many different rental companies internationally as well as in Tenerife and this is by far the worst experience I have ever had! CarDelMar is presented by Interrent in Tenerife.

I HAD TO WAIT AT THE DESK FOR 3 HOURS TO PICK UP MY CAR KEYS. Although I had already paid and put all information online into their booking system, so they literally just had to hand me the keys.

When I complained to the manager while in the endless queue, he said they were "sorry" that there are many clients and I should be patient--we should all be patient. The desk was occupied by only one (!!) lady for the first 1.5h that I was waiting, and she was smiling and taking her time with each client, clearly showing that she did not care at all that there was a queue. People were already sitting on the floor as it was moving SO slowly. Later, a second lady occupied the second desk, but it did not speed up the process much, and she took her own sweet time just like the other lady.

I had woken up at 4am and taken the day off work, to catch the flight in time for my grandma's birthday party--Which I missed because I had to wait at the rental desk for 3 hours.

When it was finally my turn, I expressed my dissatisfaction to the lady at the counter who (with a big smile) offered me a chocolate as compensation, as if that helped at all. Then she continued on to try to sell me several types of additional insurances, although I was already covered. I felt absolutely ripped off and not taken seriously at all as a customer. She took about 15 minutes to copy and type into her computer all my passport, driving license, and contact details although I had included them in my online reservation already--I have never seen such incredible inefficiency and lack of ability. Any sensible rental company would AT LEAST have offered some kind of compensation, be it an upgrade, extra insurance, extra day of rental, voucher, or anything at all! Nope, not them.

This company requires pre-payment online, so they have no incentive at all to provide any customer service.

DO NOT WASTE YOUR TIME with this rental firm, it is not worth the few Euros you may potentially save. You will be disappointed. Taking the bus would be faster and more pleasant than renting from them.

Abysmal. I and 4 friends flew to CDG in Paris. The voucher information as regards location of the car hire office was utterly inadequate and failed to mention that it wasn't onsite. If we has known this at the outset, we wouldn't have gone with them. The voucher location information was so poor that even 3 separate airport information assistants didn't know where it was and any phone calls they made went unanswered. Eventually the 3rd assistant googled Autoclick and we found it was located in a nearby town so definitely not on site. We had to get a taxi (as there was no shuttle that we or airport staff could find) at a cost of €40. When we arrived at the office, an hour late due to all the running around (and we had one person with a bad hip), there was only one person at the desk, a queue of people and even after doing all the paperwork, a 20 minute wait to get the car. While there, we saw someone getting their car and having to have the windscreen fluid filled as it hadn't been done. When we eventually got our car, the oil warning light came on. This caused another delay until it was topped up. We left nearly 2 hours later than planned and caught Paris weekend traffic that we would've otherwise missed and ended up 3 hours late at our destination and we were supposed to pick up keys. The office had shut so we were making frantic phone calls to ensure we could get into our accommodation for the night. We found rubbish under the seats when we went food shopping

Upon returning the car, we went early and dropped all except 2 people at the airport first and thank heaven we did. With nearly 2 hours to spare we arrived at the office and we're delayed by nearly 50 minutes there waiting for someone to check in the car and then for a shuttle. The shuttle driver refused to take us to Terminal 2A and dropped us off at 2F (15 mins walk away) despite us being the only passengers so we had to scurry to get out plane. This was the final insult.

This is all very concerning as it means that adequate safety checks are not made by Autoclick nor do they care about customer service. Furthermore it means that Car del Mar do not vet their car hire firms. This is not just an inconvenience but a matter of health and safety. I complained to Car del Mar requesting only a refund of my taxi fare (although I believe I had grounds for requesting my car hire fee back) and informing them of the issues. I got a reply effectively saying the car hire company gave them an inadequate address and failing to apologise or acknowledge the inconvenience caused by misinformation to my group but, far more importantly, ignorinh the potential health and safety concerns of cars being issued without adequate safety checks. If a car hire firm don't even see that a car is low on oil or windscreen fluid, what other more vital checks are they missing?!!! Before writing this review, I wrote again and asked for a response in the interest of givng the company a chance. I'm still waiting and have absolutely zero expectation of hearing from them.