Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended de... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... Zobacz więcej
Reakcja na opinię
Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already don... Zobacz więcej
Reakcja na opinię
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Dane kontaktowe
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Zjednoczone Królestwo
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Doskonała
467 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Frustrating experience.
Frustrating experience.
Ordered product was not available, paid extra for an an alternative product.
Delivery date was provided, but I had no tracking information or timeslot. Unfortunately, delivery was missed.
Requested redelivery, but was told I had to pay for redelivery - I was never told about this.
At that point, I requested a refund (24th July).
It is now 11th August, I have chased multiple times, but have not refunded.
I've had to open a case through PayPal, and they still have not responded to that.
Disappointed.
11 sierpnia 2026
Opinia niezależna
Excellent customer service
Excellent customer service - Jess Baguley - Sales Support - personable and kind. Thank you. I would recommend.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Susan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really pleased with the double checking…
Really pleased with the double checking done by Debbie before dispatching my order. The projector has now arrived and is perfect.
Many thanks,
Brian L
30 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Oops! wrong address...
Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended destination at my work...
Thankfully, I spoke with Debbie on the phone Monday, and she was able to help me get the delivery address changed; The screen has now arrived today, and will be installed tomorrow morning.
Very helpful, very understanding, and a very speedy delivery; 5/5 stars!
27 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Great service, I ordered a new monitor for my art studio to live stream my in person classes. Holly from AV called me within 2 hours of ordering to confirm dispatch and Ii am so happy the are using DPD!
27 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Eunice
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordered a Hisense projector on next day…
Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already done them just double checking for my sake. Friendly polite and human focused. 10/10 would order again.
25 czerwca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Adam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great professional advice
Great professional advice... changed what I ended up buying for a more up to date set up. Thank you!
17 czerwca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Owen
Spoke to Austin regarding a projector I was looking to replace . He was extremely helpful and found the perfect unit for me, and a discount for good measure!
24 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Owen
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service and competitive pricing
Excellent pricing and service from the supplier. As a busy Data Communications firm we've used AV Parts Master for many of our projects but not just this year but over several years now and we've always had an amazing service from them with excellent delivery times
30 czerwca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Always great customer service!
Always great customer service! Quick distribution, faultless
23 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Ellie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
These guys have always been awesome…
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too.
I use these mainly to replace parts of our company VC estate as screens break in our estate. Next day delivery always hits the mark and we have had no issues with delivery to our central london location.
23 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Carty
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Wonderful experience
Fantastic customer service and a pleasure to deal with.
23 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Rich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work.
She went through all the measurements and within my budget too.
Arrived on Tuesday next day and is working perfectly, would recommend!
21 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Christina
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Phenomenal service - The Best Company out there
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake were exceptional. I will always choose this company from now on when purchasing for my business needs. Thank You so much for all your help
22 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was really impressed with the service…
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy.
Shortly after placing my order, I received a follow-up call to explain that the parts I'd ordered might need to be supplied as replacement parts. I really appreciated them taking the time to contact me and keep me informed. Even better, they called me again later to let me know they had actually found the original parts.
The level of customer service was outstanding. They went above and beyond to source the correct parts and kept me updated every step of the way. I wouldn't hesitate to use AV Parts Master again and would highly recommend them.
23 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely appalling service
Absolutely appalling service. It wasn’t to begin with. We bought a BenQ projector 575i for the England match and got it delivered next day However there was no power cable in the box. Rang them straightaway and the lady said she would send one out. Luckily our friend had the same so we borrowed his, the Dongle was faulty and the port at the back was too. My husband phoned up to report this too, regardless we still didn’t have the plug cable. The man said we can’t have a replacement or refund and had to take it up with the manufacturer even though we bought it from them and there were missing parts never used it and it was faulty. They refused to budge and ignored our email. All we wanted was a replacement, absolutely awful customer service. Have to do a charge back on our credit card!
16 lipca 2026
Opinia niezależna
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. It was fantastic to speak to such a knowledgeable and friendly person on the phone. I didn't know anything about projectors and screens but Hamish from the sales team was brilliant, listening to what I needed and guiding me towards what would be best for my set up, and sending me helpful data sheets so I could understand the info in my own time - really professional, would absolutely recommend!!!
17 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Holly
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I bought a BenQ LK835ST Projector from…
I bought a BenQ LK835ST Projector from AV Parts Master and am really pleased with the product and the customer service from Tom Donegan. He rang me after I made the purchase to make sure I understood everything about the projector and made sure it was boxed up and delivered for the next day, going the extra mile to call me at each stage and check on the progress first thing in the morning. It struck me you never get companies who do this anymore, good old fashioned customer service and I can’t thank him enough. Great service all round.
14 lipca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service!
I bought an Ergotron LX Pro Series from AV Parts Master, and the experience was excellent.
The product was very difficult to find in the UK at the time, but AV Parts Master had it listed at a very reasonable price. I was initially unsure whether the stock information was accurate or whether I might simply receive a refund, but I decided to place the order anyway. It turned out to be the right decision.
Their communication was great, and the pricing was fair. They clearly did not take advantage of the stock shortage, which I really appreciated.
The item had to be dispatched from a different warehouse, which added an extra two or three days to the delivery time. However, instead of sending a cold automated email, Erik from customer care called me directly, explained the situation clearly, and handled it in a very professional and friendly way.
That level of customer service is rare, especially for a relatively small order. It was a very positive experience, and I will definitely buy from AV Parts Master again.
16 czerwca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning IS
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Most unethical and shocking
Most unethical, unprofessional and contradictory customer service I've ever dealt with.
AV Parts Master has been an absolute nightmare. I ordered a projector bulb on May 22nd, and it arrived the next day. I opened the package for inspection, but as soon as I attempted to remove the old bulb and replace it, I realized there was a fault with my projector. The bulb itself was never installed or used.
On the same day, I contacted AV Parts Master to request a return because I couldn’t use the bulb. After that, I heard nothing. I emailed three different addresses and called twice. After four days, they finally responded, giving flimsy excuses, and from that point, I had to send more than 32 emails back and forth, submit over 19 different documents over more than four weeks, resending them again and again, just to prove my case.
Eventually, they rejected the return, claiming the fault was with my projector and not the bulb. This was despite the fact that I had requested a return well within the 14-day statutory period, as is my legal right. When I pushed back, they continued to frustrate me. After weeks, they sent me a return label that claimed "free postage." I took time off work to go to the Post Office, only to be told it wasn’t prepaid. Once again, I contacted them, and they insisted I pay the postage myself. After all this, they tried to keep 20% of the refund for a so-called handling fee, which is completely unjustified.
What's even more shocking that I made a complaint, they got back to me with a nice apology and offered to refund my postage fee but when I said yes, they disappeared and never refunded my money.
This company is unethical. Once they have your money, they do everything they can to frustrate you—passing you around, delaying responses, and denying your legal rights. I had to fight for every step, and it was a complete waste of time. Avoid them at all costs.
22 maja 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Saam
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet the high standards we always strive for.
Our returns policy is clearly stated and available to customers on our website. Our team handled this return in accordance with our returns policy and the information provided to us throughout the process. We always aim to deal with return requests fairly and consistently, and while we appreciate that this outcome was frustrating, our team followed the correct procedures in this case.
Our team has made several attempts to contact you by both phone and email to discuss the matter and try to reach a resolution, but unfortunately we have not been able to resolve this with you directly.
We have been an online business for over 20 years, and customer reviews are extremely important to us. While, like many businesses, we may receive the occasional negative review, our overall Excellent Trustpilot rating is a testament to our sales and customer service teams, who always strive to provide the best possible service.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.